WhatsApp Customer Service Issues

Archive 104

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #104. It includes a selection of 20 issue(s) reported August 14, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently received a message informing me that my account has been flagged for violating WhatsApp's Terms of Service, resulting in my phone number being banned. The message suggests reviewing the "Acceptable Use of Our Services" section in the Terms of Service to understand appropriate usage and activities that violate the terms. WhatsApp emphasizes enforcing its policies as per the Terms of Service. To address this issue, guidance on responsible use of WhatsApp can be found in the Help Center.
Reported by GetHuman8563134 on Monday, August 14, 2023 12:28 PM
Hello, I am writing to report that my WhatsApp number was banned as of yesterday. I have not engaged in any inappropriate use of data or information at all. I was browsing the website Le Kochi in Mississauga, Ontario, Canada, which has an affiliate in Kuwait according to the information on their site. I was looking for more details when I was unexpectedly banned for six hours. This morning, upon opening WhatsApp, I received a message stating that my number had been banned. The reason provided was that my account activity had been flagged as a violation of the Terms of Service. I assure you that I have never misused any information, and any actions taken can be confirmed. I kindly request the ban to be lifted so that I may contact my family and friends. Thank you.
Reported by GetHuman8563150 on Monday, August 14, 2023 12:43 PM
Last week on Monday, my WhatsApp was hacked, and I lost access to my account. I promptly informed my family about the situation. Regrettably, they unknowingly paid the scammer [redacted],[redacted] Nigerian Naira. Immediate action can prevent others from falling into their scheme. Despite my attempts, I have been unable to recover my account due to continuously being asked for a forgotten pin, which is beginning to be frustrating. I am eager to regain access to my WhatsApp account.
Reported by GetHuman-faparusi on Monday, August 14, 2023 1:57 PM
My WhatsApp account has been unexpectedly banned, and I am unsure why. I kindly request the WhatsApp team to review and unban my account linked to +[redacted]86. I am experiencing a pin lock issue with my decode and need assistance in unlocking it. Additionally, my name is Lakshmi Tirupatamma, seeking support after a recent purchase. I mistakenly got my WhatsApp account blocked and would appreciate a resolution. I have been unable to access my account under +[redacted]86 for the past four days, and I request for the ban to be lifted. I am encountering difficulties opening my WhatsApp account, and it prompts for the official WhatsApp.
Reported by GetHuman8565041 on Tuesday, August 15, 2023 8:58 AM
My WhatsApp account has been unexpectedly banned without any explanation. I kindly request the WhatsApp team to rectify this issue and unban my account with the number +[redacted]86. I am facing a problem with a PIN lock on my device which has not been resolved. I am reaching out to receive guidance on unlocking it. I recently purchased a new device with my legal name Lakshmi Tirupatamma and encountered some difficulties with setting up WhatsApp. It seems my WhatsApp number +[redacted]86 has been banned for the past four days. I am seeking assistance to have this ban lifted as soon as possible. Thank you for your attention to these matters.
Reported by GetHuman8565041 on Tuesday, August 15, 2023 9:01 AM
My account with the number +[redacted][redacted] has been banned. I apologize if I might have violated any terms and conditions of WhatsApp. Being a devoted user, my account is essential for me to keep in touch with friends, family, and business contacts, especially while I am currently overseas. I promise to be more attentive in following the rules going forward. Please consider unbanning my account so I can resume its regular use. Any guidance on how to avoid such situations in the future would be greatly welcomed. Thank you for your assistance.
Reported by GetHuman8565128 on Tuesday, August 15, 2023 10:29 AM
Hello, I am facing a recurring issue with my WhatsApp account being banned multiple times in the last two months. Every time I try to log in, I get banned immediately without any activity on my part. This situation has persisted despite me not engaging in any messaging or actions on the platform. I have been unable to utilize my account for two months now, and it holds significant importance in my life. I kindly request assistance in having the account unbanned as it appears to be a technical glitch from your end. Thank you.
Reported by GetHuman8565232 on Tuesday, August 15, 2023 12:17 PM
My WhatsApp account has been banned without any reason. I kindly request the Whatsapp team to unban my account at +[redacted]86. Please assist in resolving this issue. Thank you. I am facing a decoded pin lock issue with my device. Could you please advise on how to unlock it? The decoder has not been working properly. Hello WhatsApp support team, I, Lakshmi T., recently made a purchase and need assistance with my account. My WhatsApp has been blocked by mistake. Can you please fix it? I need help opening my WhatsApp number as it has been banned for the past four days. Team Whatsapp, my account is not opening and it indicates that I need the official WhatsApp. Please assist. Thank you.
Reported by GetHuman8565041 on Tuesday, August 15, 2023 1:20 PM
Subject: Urgent Assistance Needed for Hacked WhatsApp Account Greetings, I am Oyinpreye Krumale Joseph from Nigeria. On August 7th, [redacted], my Airtel WhatsApp line (+[redacted] [redacted]) was hacked, resulting in the hacker exploiting my contacts for financial scams. The hacker has control of my two-step verification passcode, preventing me from accessing my WhatsApp account. Despite reaching out to WhatsApp support via another account, the AI responses have not resolved the issue effectively. After following WhatsApp support's instruction to reinstall the app within 7 days, I complied. Unfortunately, the hacker has re-directed the activation code to their email, maintaining control over my account and continuing to defraud my contacts. I am unable to regain access unless WhatsApp intervenes. I have attached a screenshot displaying the message I received during reactivation attempts. Please assist me in reclaiming my WhatsApp account promptly to prevent further misuse by the hacker. Thank you for your attention to this matter. Best regards, Oyinpreye Krumale Joseph
Reported by GetHuman-luwisweb on Tuesday, August 15, 2023 4:58 PM
I am quite upset by the situation with WhatsApp blocking my account. I have been a loyal user for many years now. I recently received a message about a competition which I shared with 20 people from my contact list. Shortly after, I found myself blocked. I contacted the spa mentioned in the message and they confirmed it was a scam. I am an elderly lady and I take these matters seriously. I kindly request for my number to be unblocked as I have no intentions of engaging in any inappropriate activities at this stage of my life. Thank you.
Reported by GetHuman-tashmika on Wednesday, August 16, 2023 6:27 AM
Hello, I am writing to report that my WhatsApp account has been unexpectedly banned. I have been a loyal user of WhatsApp for many years and have always followed the app's terms of service diligently. Today, to my surprise, I discovered that my account had been banned without any prior warning or explanation from WhatsApp. I am feeling frustrated and upset about this unjust action against my account. I kindly request a thorough investigation into this issue and a prompt removal of the ban on my account. I want to emphasize that I have never breached any of WhatsApp's policies. Thank you for your attention to this matter. Name: K. Samanth Email: [redacted] WhatsApp Number: +91 [redacted] Device: realme narzo 30A
Reported by GetHuman8566988 on Wednesday, August 16, 2023 9:56 AM
I previously used the GB Pro version of WhatsApp, but after switching phones, I couldn't transfer it. Trying other WhatsApp versions led to my account being marked as spam and permanently blocked by the system for violating terms. Despite failed unblock requests, I no longer wish to pursue this, but I do request WhatsApp to either remove or clearly label my account as "ACCOUNT BLOCKED" to signal my departure from the app to contacts trying to connect.
Reported by GetHuman8567060 on Wednesday, August 16, 2023 11:04 AM
Dear Support, I am reaching out regarding my phone number +[redacted]7, which has been locked from Whatsapp. I no longer have access to it, and I kindly request for it to be unlocked so I can use it to communicate with my family again. I am unaware of having done anything wrong. Hackers or strangers have been using my number to pressure me and send spam without my permission. They somehow bypassed the 2FA security measures. I urgently need your assistance to regain access to my number. If this issue persists, I may need to involve law enforcement. Thank you for your prompt attention to this matter. Best regards, F. Schumacher
Reported by GetHuman8567068 on Wednesday, August 16, 2023 11:17 AM
Hello, I have recently been facing an issue where my phone number has been banned on WhatsApp due to an image exploit loophole that I was unaware of. I am seeking assistance in recovering my account and having it unblocked promptly. Using WhatsApp is essential for me, as I rely on it for work purposes. I kindly request for my account to be unblocked and sincerely appreciate your support in resolving this matter. Please consider unblocking my WhatsApp account associated with the phone number (+[redacted]72). Thank you for your attention to this issue.
Reported by GetHuman8567344 on Wednesday, August 16, 2023 2:16 PM
I'm having trouble opening WhatsApp. I keep getting a message saying I need the official app to use my account. I haven't violated any policies, yet my number is still unable to run WhatsApp. I'm willing to provide any necessary information or proof to resolve this issue. Please review my details and unban my number so I can use WhatsApp again. I urgently need it, so please help me out. Thank you. WhatsApp number: +[redacted]40.
Reported by GetHuman8567459 on Wednesday, August 16, 2023 3:15 PM
Hello support team, my WhatsApp number has been banned, and I believe it was due to a third-party running a modified version on my behalf without my knowledge. This person sent inappropriate content pretending to be me, resulting in my ban. I value my privacy and the ability to connect with my loved ones using WhatsApp, so I am reaching out for assistance in resolving this issue. My private number is (+[redacted]46). Thank you for your attention to this matter.
Reported by GetHuman-kingbrot on Wednesday, August 16, 2023 7:06 PM
Hello support team, I need assistance as my WhatsApp number has been unfairly banned. I have not violated any policies, but someone using a modified version of WhatsApp sent a pornographic image in my name. This incident has resulted in my banning without cause. I am unable to contact my relatives and friends. My private number is (+[redacted]46). Thank you for your help.
Reported by GetHuman-kingbrot on Wednesday, August 16, 2023 7:14 PM
Dear support team, I am reaching out because my WhatsApp number was unjustly banned. I have not breached any of WhatsApp's policies or privacy rules. Someone advised me to block my number, and this individual used a modified WhatsApp version to send a pornographic image via a redirect. This version falsely attributed the action to me, which has caused distress as I did not send any such content. This situation has made it challenging for me to stay in touch with my relatives and friends using my private number: (+[redacted]20).
Reported by GetHuman-kingbrot on Wednesday, August 16, 2023 7:15 PM
Hello, my name is Ajay Rathore. On the 4th of this month, I forgot the password for my mobile. I restarted it, but then my WhatsApp stopped working. After restarting, when I tried to download WhatsApp, it kept showing an error. I haven't done anything unusual with my phone. I am facing a lot of problems. Please help me recover my WhatsApp as soon as possible. My WhatsApp number is 93[redacted]2. Thank you.
Reported by GetHuman8569101 on Thursday, August 17, 2023 11:56 AM
Dear Team, Good Day! I am kindly requesting the unblocking of my account as soon as possible. If I have made any mistakes, I apologize. I have been a long-time user of this account and have always followed the community guidelines without any issues. My account was suspended, and I have submitted my IDs multiple times since then for verification purposes. Please reinstate my account promptly as it is crucial to me. I have attached my passport copies again to this email for your reference. Thank you, [redacted]
Reported by GetHuman8569258 on Thursday, August 17, 2023 1:47 PM

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