Wells Fargo Customer Service Issues

I recently discovered an account was opened in my name without my authorization. Some checks were sent to the incorrect address, causing them to bounce. I did not initiate the account opening or request these checks. Please assist me in closing this account promptly to avoid further issues. My name is Kevin Burton. Thank you for your help.

I received a robocall from someone claiming to be a Wells Fargo representative, stating that an account was opened in my name. I pressed one to speak to a person and expressed my confusion as I never contacted Wells Fargo. The caller said they would report it to the state department, but I suspect foul play. They may be the one behind this. Please reach out to me for clarification. My number is [redacted].

I came across an investment service on Instagram through a post from a friend who claimed to have made $20,[redacted]. Intrigued, I contacted the person who assisted him. Initially, the prices seemed reasonable, so I paid $[redacted] for a promised profit of $[redacted]. However, they then requested my driver's license and access to my email and social media accounts, raising suspicions that my friend's account was compromised. To test my theory, I pretended to comply, and they fell for it, asking for additional fees to release my profit. I pushed back on the escalating charges, eventually negotiating down to $50, but when they insisted on payment via an Apple iTunes gift card, I realized it was a scam. Politely asking for a refund, they tried to divert the conversation and eventually ended contact when I mentioned involving authorities.

I fell victim to a scam involving Wells Fargo Bank where $5,[redacted] was fraudulently transferred on July 3rd, [redacted]. Initially, an unknown individual paid off my credit card and then transferred $5,[redacted] to someone named Andrea Malpas without my authorization. Wells Fargo refused to disclose the identity of the person who paid off my credit card, claiming it was confidential. I only discovered the unauthorized wire transfer when a payment of $[redacted].97 appeared on my credit card statement. Despite contacting the bank immediately, they were uncooperative in stopping the wire transfer. I suspect internal involvement by a Wells Fargo employee. My attempts to communicate through secure messages were denied, and I feel disregarded by the bank. I demand Wells Fargo take responsibility, return my $5,[redacted], and address the fraudulent activity promptly. As a customer, I expect transparency and accountability, especially considering the prevalence of scams associated with the bank. I urge Wells Fargo to rectify this situation before I escalate the matter on social media.

I recently applied for credit and have a credit score ranging from [redacted] to [redacted] across all credit bureaus - Equifax, Experian, and TransUnion. When I applied, I accidentally had Equifax frozen, which caused my application to be denied by your company. I have a Chase account with $15,[redacted] available, but I prefer the terms offered by your company - 18 to 21 months to pay back with a 3% transfer fee. My name is Kerry J., residing at [redacted] Dunlap Orphanage Rd., Brighton TN, born on 07-19-[redacted]. The last four digits of my social are [redacted], and the last four digits of the card I intended to transfer from are [redacted]. You can contact me via email at [redacted] or by phone at [redacted]. I am waiting to hear back from you regarding the credit card approval. Thank you, Kerry J.

Dear Wells Fargo Customer Service, I am writing regarding my personal checking account ending in [redacted]. Last Thursday, August 19, [redacted], I called to request a stop payment on a recurring $15.49 draft to Netflix due to unexpected health issues with my husband. While at Sentara hospital until August 24, [redacted], he required urgent care for congestive heart failure and ended up at UVA HOSPITAL IN CHARLOTTESVILLE, VA. I explained the situation to a Wells Fargo customer service associate to stop the payment but the call got disconnected. Subsequently, I noticed a $35.00 overdraft fee on August 24, [redacted], along with the original Netflix draft on August 23, [redacted]. Given the circumstances of my husband's health crisis and our financial constraints, I kindly request a refund of the $35.00 overdraft fee. I appreciate your understanding and prompt attention to this matter. Thank you, Debra L Byrley 27 Waycaster Lane, Dillwyn, VA [redacted] Cell: [redacted]

I am DAVISON MEDEIROS GAVIOLI, a retired Brazilian with an account at Well's Fargo (Account Number: [redacted]) trying to update my address to [redacted] Lincoln Ave, St Paul - MN [redacted]. I have been unable to do so via phone due to not having a username. My old email, [redacted], is inactive; please use my new email, [redacted], for correspondence. I am currently in Brazil and request Well's Fargo to accept this letter as my address update. My daughter, FERNANDA GAVIOLI, has already updated her address and will close the account in person in March [redacted]. Kindly wait until March [redacted] for the account closure. Thank you for your attention to this matter. Contact me at [redacted] or [redacted]. Sincerely, Davison Medeiros Gavioli

I closed my account with you several years ago, and I'm receiving calls from a collection agency claiming I owe $[redacted].72 to Wells Fargo. After contacting customer service, they confirmed I do not owe anything. The collection agency, Legal One/DVS Recovery, sent me a threatening email. Can you please recheck my account and provide a statement indicating no payment is due that I can forward to them? Thank you.

I have spoken with multiple customer service representatives, including a fraud specialist, regarding an issue with my joint account [redacted] that my husband wanted me removed from to be eligible for his 401K. On November 7th, [redacted], I received an alert about a $[redacted] cash withdrawal. Later that day, my husband asked me to leave and returned the money to the ATM to prevent me from accessing it. Despite being told by a representative I could transfer funds due to being a previous account holder, I am now left with $0, while he has full access to my accounts. I have consulted with my attorney and gathered evidence to prove his deceitful actions. If not resolved by December 1st, [redacted], legal action will be taken against Wells Fargo and my husband. The branch manager at the Columbia, SC location was involved in the account changes but seemed unaware of the true situation. I am struggling to pay bills and would appreciate assistance in resolving this issue promptly. Thank you. - Lisa Lee

I am currently relocating from the US and needed to set up an online wire transfer. Upon trying to set it up online, I was instructed to visit a branch in person. Despite contacting the bank I hold my account with, the banker at the branch I visited in Decatur, Huntsville, was unable to assist me in setting up online transfers. After a series of unhelpful encounters and being misinformed about the online transfer process, I am left frustrated and confused about my options. I feel disappointed by the lack of knowledge displayed by the bank employees regarding online wire transfers and the conflicting information I received. I am left questioning the training provided to employees by Wells Fargo and uncertain about the automatic enrollment in online wire transfers after six months. It has been a frustrating experience, and I am seeking clarity on this matter.

Since moving to Playa Del Carmen, Mexico a month ago, my Wells Fargo credit card is functional. However, my Wells Fargo debit card only succeeded once and now does not work at the correct ATMs. As for my Verizon account with a North American Calling plan, I have trouble connecting to [redacted] numbers, regular American numbers, or local numbers associated with Wells Fargo. Even contacting Verizon customer service at *[redacted] has been unsuccessful. Despite attempting various virtual assistance options, I am unable to resolve the phone connectivity issue. Consequently, I find it impossible to reach Wells Fargo for assistance, especially since the nine contact methods mentioned have not been helpful in my situation.

I require assistance with my secondary checking account as it was charged $10, plunging it into the negative, which is unhelpful given my current situation. I am currently unemployed on medical leave and am only receiving SSA benefits, with my mortgage payment consuming most of my income. Unfortunately, my phone service has been disconnected, leaving email as my only means of communication: [redacted] I would be grateful if someone could reach out to me.

Trade Correspondence Office Soleil Chartered Bank 55 Wall Street, Suite [redacted] New York, New York [redacted] USA Dear Mr. Patel, I am submitting this communication as a formal request for a LETTER OF CREDIT to facilitate my company's importation of [redacted] metric tons of rice, totaling USD 7,[redacted],[redacted]. HILSON INVESTMENT GROUP LLC (HIG) is a reputable provider of primary food products in Liberia, Senegal, Freetown and beyond, with a growing customer base. We aim to expand our market presence. The LETTER OF CREDIT from your institution will be instrumental in driving successful trade engagements. Our company, now a conglomerate, has a dedicated team and ongoing business negotiations to broaden our reach. We have the necessary LOIs and POs to proceed with our business plans. We kindly request prompt processing of the LC to support our current growth trajectory. We are ready to provide any additional documentation promptly upon request. Thank you for your attention to this request. We await your response eagerly. Sincerely, Chancy P. Hilson President HILSON INVESTMENT GROUP LLC (HIG)

I recently received a letter from Wells Fargo dated December 7, [redacted], about an uncashed check from my account. I spoke to a representative about this previously, but I haven't heard back since. I'm following up to inquire about the status of the check. My name is Anthony, and though the letter didn't provide an account number, it references "sh rp 1[redacted]" and "ecn 0 0 1 0 1 2 5 9 [redacted]-[redacted]-[redacted]." You can reach me at [redacted] or email me at [redacted] I would appreciate an update on this matter. Thank you.

Subject: Urgent Account Issue - Wells Fargo Hello, I am reaching out regarding Mr. Mark William's account, which was put into a dormant status before he left for a 6-month contract in Italy. He was not properly advised on this matter. Mr. William has financial obligations for his son's school fees and medical expenses, both in the US and Italy, and he needs access to his funds. Unfortunately, the fees involved in reactivating the account are quite high, along with additional charges for a credit card. I believe these fees are excessive given the circumstances. I kindly request a prompt resolution to this matter. I have documentation of the interactions with your bank and account managers. Your swift attention to this issue is greatly appreciated. If no action is taken by Monday, I will escalate this matter further. Thank you for your assistance. Warm regards, Patricia W. in France

Today, I received an email stating my payment is due by the end of the day. When I tried to pay through Wells Fargo, it asked for my checking account details and mentioned it would make two small deposits in 1-3 days for verification, causing delay. I need to make the payment promptly but am unsure how to proceed. Thank you.

I am having trouble accessing my online account. Today, I changed my PIN at the bank, and it was confirmed to be successful. However, when I try to log in on my computer with my username, password, and new PIN, I receive an error message saying the information does not match. I provided my SSN, DOB, and PIN over the phone, which were verified, but I still couldn't log in. The Wells Fargo representative mentioned needing a cell phone for a verification code, which I do not have. I am unsure how to proceed. Any assistance would be appreciated. Thank you.

Three months have passed since I paid off all my debt, including overdraft fees and credit card debt, to Wells Fargo. Despite their assurance that they would release the hold on my account if I cleared the debt in full, my account is still frozen. This has prevented me from depositing my annuity check, leading to eviction and loss of my storage unit. I am frustrated by the delay and unsure of what else to do. Even after following their instructions and settling all my debts, my account remains frozen. I was promised prompt action once I paid off what I owed, but the hold persists. I am left wondering why Wells Fargo has not upheld their end of the agreement, causing disruption to my life.

Since [redacted], I have been residing overseas. I have encountered issues with my account as I have forgotten my password and my US mobile number is no longer valid. Additionally, a $[redacted] cheque I wrote to a friend was rejected due to insufficient funds, which I find puzzling. I am seeking assistance via email to address these concerns, including restoring my online banking access and resolving the rejected cheque matter. Thank you for any guidance provided.

Yesterday, I deposited a $[redacted] check via mobile deposit. Following that, I sent out $[redacted] total in three different transactions. I initiated a $[redacted] transaction followed by two separate $[redacted] transactions through Zelle. There were remaining funds in my checking account post these transactions. This morning, I was surprised to see my account balance at -$[redacted]. I am puzzled as I should not owe such a significant amount, having made transactions with the money from the recent check deposit.