Verizon Customer Service Issues

Recently, I noticed that Verizon disabled the safety mode on my account, which led to overage charges. Despite always having safety mode activated before, I found it mysteriously turned off when checking my account settings. Even after attempting to re-enable it with no success, I had to resort to the Verizon support assistant for assistance. They mentioned that it would be reactivated in the next cycle. I am puzzled as to why this occurred and seek assurance that it won't happen again. Getting in touch with a human representative at Verizon seems challenging, but for now, I will rely on the support assistant to hopefully resolve this issue effectively.

I have been a Verizon customer for years, living in Pahrump, Nevada. However, there is currently no phone service in any part of Pahrump, which is located 50 miles west of Las Vegas. When I visited the Verizon store, Joshua, who works for the franchise, did not have any information about the cell sites in Pahrump or the service provided. Despite my concerns about the lack of service, he seemed more focused on selling me additional products rather than addressing the existing issues. My phone cannot even connect to a doctor's office, and my daughters in Henderson also experience phone service problems. Although Verizon is advertising a new 5G plan, it is not very helpful if basic phone calls cannot be made. Joshua suggested being patient for 5G next year and contacting technical support for a solution, but his expertise on the matter seemed lacking.

As a loyal Verizon customer, I recently encountered a problem with my cell phone display showing "NO SERVICE!" when attempting to make calls. Despite trying multiple times, the issue persisted. When contacting Verizon via phone, I was directed to an automated service that attempted to send troubleshooting steps via text. Unfortunately, I do not have voicemail and my texting is blocked, making it challenging to proceed with the troubleshooting process. I am seeking assistance to resolve this issue promptly. Thank you.

I have been in the hospital for most of the last four months. Caretakers may have tampered with my devices, leading me to obtain a new cell phone and email address. Despite my efforts, I am struggling to cancel my Verizon service, which I thought was done in late February. Unfortunately, I cannot prove my identity as my previous email address is no longer accessible. I am immobile due to being handicapped and cannot physically go to a Verizon store. How can I verify my identity and finally cancel my service? I no longer use the old number, and I expected the service and associated charges, including my HUM device, to cease at the end of February. I appreciate any assistance in resolving this situation.

We recently ordered your internet service and received some indoor equipment. However, we later received a confusing letter about additional taxes. We have decided to stick with our current provider and need information on how to return your equipment. The letter provided two phone numbers, but all other numbers I've tried have led to the same message. When I call, it prompts me to contact [redacted], assuming I'm a Verizon customer. The package lacked return instructions and only included an internet advertisement for service that isn't available. I'm looking for a return address or a working phone number to assist with this matter. I'm slow at typing, so any response may be delayed. The account is under my wife's name, Carol S., and I am her husband, Dallas.

I recently signed up for automatic payments on my card and agreed to go paperless for online billing. After creating an account and setting a password, I encountered an issue where the login information provided was not recognized, despite it being correct. Chrome is set to remember and autofill my details. I did not forget my password within a minute. Additionally, an error message mentions signing into a disconnected mobile account, but I am dealing with FIOS, not mobile. I previously had a Verizon mobile account over a year ago and left, not had it disconnected. I need assistance to ensure that the account I just created today on April 12, [redacted], with the password I just set up, works correctly. It pertains to FIOS, not mobile. Thank you.

I encountered a frustrating issue with my phone recently. Despite having unlimited data, I faced recurrent periods where my phone would suddenly lose connectivity for several hours. This problem occurs unpredictably, disrupting my ability to access apps and the internet when I am away from home. I've tried troubleshooting steps like restarting my phone, resetting network settings, and toggling airplane mode without success. Strangely, after a few hours, the connectivity would resume without any clear reason. This fluctuating service is a recurring and perplexing problem. If anyone has experienced this issue or knows how to resolve it, please share your insights.

I have been having consistent buffering issues lately despite upgrading to a 5G wireless connection. I face signal losses daily, requiring frequent router reboots and the hassle of reconnecting all devices with different passwords, which is frustrating. I read in a tech magazine that new customers receive better, updated routers, but what about loyal customers like myself who have been with the company for over two years? I am in need of a new router and a reliable extender as the current one is unstable. It's disheartening to hear that the company has dropped to the third position among big providers, and now I'm experiencing the impact firsthand. Please send a technician to address this issue promptly; otherwise, I might need to consider switching providers. Thank you. - G.S. and C.S. [redacted] or [redacted]. Please leave a voicemail if we are unavailable. Address: [redacted] Jackson St., Indianapolis, Indiana [redacted].

Verizon acquired Tracfone in November [redacted]. I have relied on Tracfone for affordable cell service for 15 years and currently have over [redacted] minutes in my account. I recently tried to upgrade to a new phone due to Verizon's instructions but faced numerous issues. After hours on the phone with customer service, I received the wrong phone model, which still doesn't work well in my home for emergency calls. I am desperately in need of my old LG Classic Flip phone, which is now sold out in stores and expensive online. I have spent countless hours and energy trying to resolve this, but to no avail. I urgently need someone to send me the correct phone and extend my prepaid airtime expiration by 6 months. I am a 76-year-old disabled individual living in a rural area and require a reliable phone for emergencies, especially during wildfire threats. Your assistance in resolving this matter promptly would be greatly appreciated. Elaine G. [redacted]

I am encountering issues with my wireless station - the *86 function is not working, preventing me from accessing messages. This is crucial for my income, as I rely on receiving messages. Additionally, the station displays a "all circuits are busy" message. I am curious if Verizon is currently facing any technical problems, and if there is a newer model of this wireless station available. The second problem I am facing with Verizon involves logging into my account. Despite setting up a secret question, I never get asked it when I try to sign in. Instead, I am prompted with a different question each time, making it challenging to receive the assistance I need.

I paid all my bills last Friday in just 10 minutes, except for Verizon. It took me over 5 hours spread across 4 days trying to pay my bill because I was locked out of my account and my number wasn't recognized. I even tried going to the Verizon store in person to pay, which also took hours. I have been a longtime customer with minimal issues, but the last 2 years have been terrible. Firstly, I paid $[redacted] for a phone only to find it at Best Buy Verizon for $[redacted] on the same day. This led to a big problem. Secondly, my data was shut down twice for going over the limit even though I have unlimited everything. Thirdly, I was misled about insurance, not receiving a new phone as promised. My refurbished phone doesn't function correctly. I have been struggling to pay my bill all week. Thankfully, my contract is ending soon. Verizon has really disappointed me lately compared to the trouble-free decades I had with them before. I can't wait for my contract to be over. Dan Martin

I am currently navigating a divorce. My home internet service with Verizon is registered under my husband's name. Despite numerous attempts over a week, I am struggling to establish a new account in my name. This process has been incredibly frustrating. Following a conversation between my soon-to-be ex-husband and a customer service representative, it was agreed that his existing account would be canceled to allow for a seamless transition to my new account without any service interruptions. However, upon checking my email today, I received a message stating that I cannot create a new account due to my husband's existing one. When attempting to contact Verizon, I am stuck in a loop with their automated system, leading to further complications. The representatives I have spoken to do not seem to understand my situation, providing unhelpful responses.

On January 9, [redacted], our phones were switched to a family plan. Since then, I've been attempting to remove the billing for my iPad without success. Although our phones are now on our daughter-in-law's account, we still have an active account for the iPad. We have no use for the iPad and would like to close the account. I'm frustrated as I haven't been able to get any assistance from Verizon despite my numerous attempts. The system always prompts me to sign in, which I'm unable to do due to technical issues. This situation has persisted since January, and I've reached my limit of patience with this matter.

When contacted by your salesperson offering free internet through a government program, I agreed to the service installation. Initially, I was paying $30.00 per month with COX internet. However, I received a bill for the installation totaling about $[redacted].00. I called customer service to address this issue and was assured the service would be free after the next bill. To my surprise, I have now received another bill for the original amount plus an additional $[redacted].73. I am requesting the removal of your equipment and the cancellation of this deceptive service. I will not pay any charges as a result of your dishonest practices. Please direct any further correspondence to my attorney, Mr. David Dickerson at [redacted] S. Lynnhaven Rd. Suite [redacted], Virginia Beach, VA [redacted].

Since I switched from Verizon to T-Mobile, I have reached out to Verizon Customer Service three times to request an itemized copy of my final bill. I need this to understand the charges before settling it with T-Mobile. Unfortunately, Verizon has only sent me emails with the total amount due but no breakdown of the charges. Without this information, I can't transfer the payment. They are now threatening to involve credit reporting agencies if I don't pay promptly. I just need the detailed bill so I can provide it to T-Mobile for payment. It's frustrating that Verizon is not cooperating despite my repeated requests. Any ideas on how to resolve this situation? Thank you.

I require a transfer PIN to activate my phone with Consumer Cellular. When I disconnected my phone and internet services due to poor signal in our rural area, I was not informed about needing the transfer PIN. I need to retain my current number, [redacted], as I have had it for years and it is tied to essential contacts like my doctors. To resolve this, Consumer Cellular can reconnect and then immediately disconnect my phone to generate the transfer PIN. Please assist me in retaining my number as it is crucial to me. Thank you for your attention to this matter. Melinda C.

1) I transferred my Gmail from my old phone to my new AO3s, but it didn't transfer my passwords, photos, or files. Even after deleting all emails to free up space, the storage is full. Unable to sync emails, I can't reset passwords for bill payments. 2) My phone keeps prompting me to complete setup, insisting I choose a messenger app which I can't do. 3) I'm struggling to remove unwanted apps from my phone. 4) I need help organizing apps on my home screen and creating categories. 5) Receiving alarming messages from Clean Sweep about a stolen phone.

We reside in the Black Hills of South Dakota, where there are numerous part-time privately owned cabins near our residence. My family has been acquainted with another family for three decades, and recently, while they were vacationing in their cabin, their 12-year-old son requested to use our internet since they lack wireless access. We agreed without realizing the extent of his usage, which resulted in an extra $20.00 on our bill. I am not seeking any adjustments to our bill; I simply wish to inquire if there is a method to prevent him from accessing our internet when they visit next week. Thank you for your help. Tom S.

I am the account owner. I have some concerns. I was informed that I needed to make a $3.43 down payment for the phone priced at $49. Additionally, as I upgraded to the best plan, I was expecting my first bill to be $[redacted]. I am disabled and receive SNAP benefits. I am interested in applying for the American Connectivity Program credit to help with my bill. I would appreciate being able to use a prepaid Verizon Mobile card to offset my balance. I value Verizon's service and care, especially as I live alone, am currently homeless due to a car accident, and unable to work. With no family support and relying on public assistance, I hope Verizon can consider assisting customers in my situation. Thank you.

I've been attempting to inquire about my bill from Verizon, a telecommunications provider, for the past three weeks without success. I'm puzzled as to why my bill has risen when I seldom use my phone and only utilize around 15% of the data monthly. The main issue preventing me from resolving this is that I don't know my PIN, a code I've never been made aware of in my 20+ years as a customer. After a frustrating 30-minute call with a Verizon representative, who repeated numerous times that my time is valued, I find it hard to believe given the lack of progress in over three weeks. Despite my long-standing loyalty, always timely payments, and minimal usage, the significant delay in addressing my simple query about the bill has left me contemplating whether Verizon truly values its customers. Waiting 3.5 weeks and still not having a satisfactory response has shaken my confidence in Verizon's commitment to communication and service. This experience is causing me to reconsider my choice of cellular provider after more than two decades of loyalty.