Vanilla Visa Card Customer Service Issues

I fell victim to a scam on 4/1/20 involving purchasing 2 MyVanilla cards from different locations. Scammers claimed to be police and coerced me into sending them the cards via mail due to alleged warrants for my arrest, citing COVID19 as the reason for this unusual request. Upon retrieving one card today, it was immediately put on hold by a helpful representative, preventing any money from being taken yet. I plan to send a letter for a refund. Subsequently, discovering the other card through a Walmart Transaction, I contacted your representative who assigned reference number [redacted]6. I stumbled upon this card at another post office, and now have its number. I am eager to update my reference number with this additional information to hopefully secure a refund before any funds are withdrawn. The card details are as follows: 5[redacted] 0[redacted], expiration 2/24, CVV [redacted]. Despite multiple attempts, I have been unable to reach a live person inquiring about this second card. Your prompt assistance in resolving this issue would be greatly appreciated. Thank you for your understanding as I seek to recover the funds.

I purchased a prepaid MyVanilla Visa debit card and intended to load it with one hundred dollars. Upon attempting to activate the card on the MyVanilla website, everything went smoothly until the final step. An error message prompted me to contact customer support. However, when I called, I received a message about COVID-19 and an apology for the inconvenience. Please address this issue promptly or provide a full refund for the amount loaded on the card.

I recently used a Vanilla Visa gift card with $50 for an online purchase, but realized the delivery wouldn't be until June. I cancelled the order, but the charge had already been made. I learned it takes 24 to 48 hours to reflect the credit. Not knowing this, I used the remaining balance for another purchase and disposed of the card. Now, the refund from the cancelled order is in limbo because I no longer have the card. The purchase was made on wish.com, and even though I no longer have the card, I have the receipt bottom and original packaging in case they can help. If anyone has advice on how to proceed in this situation, I would appreciate it. Thank you, R.C. raycon1616[at]yahoo.com [redacted]

I believe there was an issue with activating my card online when I tried to book a room for my daughter and I. I have been spending $90 per night, and my funds have been tied up on the card for a week now. Every time I call the Prepaid Vanilla customer service number, I wait on hold for over an hour just to get disconnected. I have been calling every day and I can provide phone records as proof. I am frustrated and disappointed with this unprofessional service. I have even contacted a lawyer. Please get in touch with me to assist in accessing my funds. It has been over 5 days, and I really need to use my money. I would appreciate a reimbursement for the extra hotel expenses I had to incur. Thank you, and I hope to hear from someone soon.

Hello, I recently purchased a pair of IEM headphones from www.drop.com. Unfortunately, my mother's health is rapidly declining, and without insurance, I am responsible for covering urgent care costs. I have already returned the headphones, and drop.com mentioned that the refund should reflect in my account within 1 to 3 business days from the 15th. I urgently need those funds, so I would appreciate any assistance in expediting the process. I can provide screenshots, email transcriptions, or forward the email correspondence to support my request for the $[redacted] refund. Thank you for your understanding and help in this matter.

I recently purchased a Vanilla card for my 13-year-old son from Walgreens. Shortly after, he noticed a pending transaction for $30 to "PAYPAL *BRUCELEE923 - [redacted]25," which he did not authorize. Upon further investigation, it was revealed that the site he used to check the balance was flagged as a phishing site. We are certain it was fraudulent activity. The intention was for my son to use the card to purchase an app called Funimation for $5.99, but he was unable to do so due to this incident. How can we recover the stolen funds? We do not want the funds to be put back on the compromised card. Is it possible to issue a new card with the $30 balance? Can the money be retrieved from the entity "BRUCELEE923"? Please reach out to me via email or phone at [redacted]. Thank you.

This is embarrassing, this type of card shouldn't be this complicated. They ask for unnecessary things just to activate it. When you call customer service, they pretend not to listen. It's a shame to lose money here with incompetent people. I give them an extremely poor rating, not even zero, they are below that. Shame on them, they ruined my day.

I started chatting with a girl on a website, and she asked me for a prepaid Visa card worth [redacted]. She wanted proof of the card, not realizing it was actually a guy behind the account. I purchased the card on Saturday, April 24, [redacted], and the transaction took place on 04/27/[redacted] with Baytree Ltd, a virtual casino. I believe my card is lost, and this seems to be a case of fraud. Some have also lost Google Play cards. I noticed this by checking my balance. I should never have sent a photo of the card, even without the code on the back. I thought they couldn't do anything without the code or would claim they lost the card. Or perhaps these fraudsters know how to transfer the credit from these cards. The administrator told me we need to stop this fraud, but it will be difficult. I might have to say goodbye to my card and probably won't get a refund. Next time, I'll hide the card numbers or have a video call to verify the person. Thank you. How can we resolve this issue?

I have had issues with activating my second MyVanilla Prepaid Visa card through the mobile website. Despite successfully activating the card from a computer, the following day, I received notifications of unauthorized purchase attempts, resulting in my funds being spent. When checking my account online, I could not see any transactions, but my purchases were declined. Unfortunately, my attempts to contact customer service have been unsuccessful, with long wait times exceeding 1 1/2 hours. Subsequently, I acquired a third card, but faced challenges activating it due to the automated system claiming incorrect information. I am open to a phone call for assistance and can be reached at [redacted]. Thank you for your help. - Amy W. Cain

On April 28th, I purchased a Vanilla Visa Gift Card at Family Dollar in Alton, Illinois and loaded $[redacted]. Upon returning home, I discovered two unauthorized charges, both to Nordstrom, depleting the funds. I have already reached out to [redacted] on May 11 with no reply. This was meant to be a gift for my son's 6th birthday on the 21st. I am eager for a quick resolution and a refund without delay. Thank you for your attention to this matter.

I made a purchase at Sunco in Williamstown, KY today, but they charged me $50.45, even though I only bought around $5 worth of gas for my bike. My name is Nathan H., and my address is [redacted] Little Sugar Creek Rd, Warsaw, KY [redacted]. I'm very disappointed by this overcharge and need it resolved promptly. Thank you.

A few days ago, I purchased a prepaid vanilla Visa card to buy a game for my friend. Initially, I planned to buy the game and send him the code but realized it wasn't feasible. I decided to transfer the money via PayPal instead. After facing issues with my friend accepting the payment, he refunded it, leaving me with $19 in my account. While contemplating what to spend it on, I noticed today that my balance was only $0.01. Strangely, a transaction showed I sent it to someone named "Michael John" via PayPal, which I did not authorize. Given the current restrictions preventing me from going out, I'm unsure how my card details were compromised. I'm concerned about this unauthorized transaction and hope to resolve it soon.

I purchased a $[redacted] Vanilla Visa gift card from a local store, including tax, and received two receipts for the transaction. The clerk mentioned the card would be ready for immediate use but could take up to a couple of hours to activate. After waiting for more than 5 hours, I tried to log in to vanillaprepaid.com to enter my shipping details for an online purchase. However, each time I attempt to access the site with the card, it displays an error message stating, "A system error has occurred. Please try again later." Despite waiting for over 24 hours, the issue persists, preventing me from making online purchases or checking the card balance. I am uncertain if the card would even work for in-store transactions at this point. I simply want to register the card to complete my online purchase, as this was my last bit of money and I urgently needed to buy something from Amazon.

Two weeks ago, I purchased $[redacted] worth of OneVanilla gift cards, all of which were subsequently stolen. After contacting customer service to report the theft, they confirmed that my money was safe and assured me they would issue new cards with the funds. Despite my initial panic, they guaranteed my money was secure and mentioned that the replacement cards would arrive within seven to ten days, putting my mind at ease. However, after waiting two weeks without receiving the new cards, I reached out to them again only to be informed that new cards were never issued and all existing cards had a zero balance. Feeling outraged, they instructed me to fill out a dispute form for each card, but I still haven't received the forms via email as promised. I feel distressed as I'm missing $[redacted], and despite their initial assurances that my funds were untouched, it seems like a transaction occurred. Continuously denied access to a supervisor, I'm uncertain whether I should persistently contact them daily until the issue is resolved. This situation is extremely unsettling given the substantial amount of money involved.

I believe there is an issue with the Vanilla Mastercard customer service as it's hard to contact them. It would be beneficial if there were more accessible ways for customers to reach out for assistance with card activation or inquiries. I also suggest that if the company benefits from customers not being able to contact them promptly, this practice should be reconsidered. Customers who are unable to activate their cards or reach customer service should have a mechanism to receive their funds back if there is no activity within a certain timeframe. The lack of communication options may hinder users and lead to financial inconvenience, which could be resolved with better accessibility and support from the company.

I am reaching out regarding an issue with a Visa Vanilla card where I believe the money was stolen last month. I filed a claim and received claim number [redacted]8. I was told I would get my $[redacted] back within 30 days, but it has been 2 months now. I urgently need my money back as I have lost my job and am unable to provide for my children. Additionally, I was expecting to receive 2 $[redacted] Visa gift cards. Please address this matter promptly. You can reach me at [redacted] once you have reviewed my request. Thank you.

I am a new My Vanilla cardholder and need help activating my card. I paid for the prepaid card and loaded money onto it before it was activated or registered. I've tried to register it through phone and online services but haven't been successful in contacting a live representative. I want to clarify my issue and request help in registering my new card over the phone with the assistance of a real representative. Thank you.

I received a Vanilla Gift Card Visa Debit Card and used it to order an item online. After canceling the order successfully through the website's chat representative, I was surprised to receive a shipping confirmation email the next day. Despite contacting them multiple times and not receiving a response, the merchandise was still sent out even after the cancellation. The website indicates the order is still pending, but I have concerns about receiving a refund as the merchant seems unresponsive. I plan to reach out to Vanilla to address this issue since I feel they are reluctant to refund the money to my card.

I sent 8 cards totaling $[redacted] to 2 companies for refunds, but received no response. A person named Tyler James asked me to send money via vanilla cards, but I believe I was scammed. I have all the receipts and dates. I would like a refund for all my purchases if possible. I'm unsure who received the funds, but I can provide all the information I have regarding these cards.

On 10/20/[redacted], I signed up for a 7-day free trial with Nord VPN. The agreement was not to charge my Vanilla Visa card until the trial ended. However, upon checking my current balance, it had decreased from $43.10 to $28.11 due to two unexpected transactions on the same date - $0.95 and $14.11, totaling $15.60. I promptly contacted Nord VPN's customer support via email requesting to cancel the service and refund the money to my card, all within 30 minutes of signing up. Their response surprised me as they denied any payments on that day and requested further proof, such as a screenshot showing the charges. Can someone please help me with this issue?