Vanilla Gift Card Customer Service Issues

I accidentally purchased two $20 Vanilla Reload cards. I requested reimbursement through their site for both cards. After over a month with no updates, I contacted them again. Due to fading ink on the bill, I had to spend 2 hours on the phone providing proof. They assured me the reimbursement was processing, but after another 2 months, there's been no progress. They've been unhelpful and rude. Despite saving the PIN numbers, I can't request reimbursement on the site anymore due to an error. The PINs are: Pin 1: [redacted] - $20 + $3.95 Fee Pin 2: [redacted] - $20 + $3.95 Fee Case number: [redacted]4 They requested information via email at [redacted] I hope for assistance as I fear being scammed by Vanilla. I won't purchase their cards again. Thank you.

I came across an advertisement for weight loss gummies on Facebook that seemed suspicious. After paying $59.76 for a BOGO offer, I didn't receive a receipt and was redirected to a different site selling colon cleanse products. They billed me $[redacted].48 for items including ProFast Keto+ACV Gummies and ProFast Keto+ACV Cleanse, which I never intended to purchase. Although they have a money-back guarantee, they were reluctant to refund my money and insisted the order was already processed. After negotiating, they agreed to refund $89.74 but ended up charging my account again. I need to dispute this erroneous charge and have it corrected to a credit.

I've come across an advertisement for weight loss gummies on Facebook that I believe will soon be banned. I purchased a BOGO offer for $59.76, but after payment, I wasn't redirected to a receipt or order summary page. Instead, I was taken to a different site promoting colon cleanse products. Despite feeling as though the purchase wasn't completed, I later found out that I had unknowingly agreed to additional items amounting to $[redacted].48. When I contacted them, they were reluctant to issue a refund, despite their money back guarantee. They eventually offered a partial refund of $89.74, insisting the order couldn't be canceled as it was already being processed. I placed the order on July 3rd, called immediately after receiving the email confirmation, but instead of refunding me, they charged me again. I'm currently disputing the charge in hopes of receiving the refund I'm owed.

I received a $[redacted] gift card for my graduation. I saved it for my upcoming trip. Today, when I tried to activate it, the balance was at 0. The transaction history shows $[redacted] was spent at Target on 6/14/23, though I just opened the card today. I need the money back before my trip on 7/11/23 to avoid traveling broke due to this fraud. I am requesting a refund or a replacement card at no cost as compensation. The funds were essential for my trip.

I bought a Vanilla Gift Card on February 27, [redacted], which I lost shortly thereafter. I reported it missing to the company, resulting in the card being frozen, making it inaccessible. Despite submitting evidence like pictures and receipts and following the appeal process, I have not received any communication from the company. I am extremely frustrated and seeking a prompt solution in the form of a refund for the funds linked to the card.

I contacted yesterday regarding my unused card with a $[redacted] balance. When checking my balance, I encountered a system error. The representative I spoke with mentioned charges on the card despite it being unused. She assured me of sending an email to assist in the refund process after gathering my card details. However, I have yet to receive the email. I urgently require the funds for a family trip that was disrupted due to the card malfunction. Kindly resolve this matter swiftly.

I'm currently dealing with a situation where I was misled into buying two vanilla gift cards for $[redacted] each. The scammer promised a refund as part of adding me to their bank account, but after checking the card balances, the money is being withdrawn. I urgently need to stop this transaction. I have the card numbers available. Unfortunately, I've already canceled my Visa card, so I can't pay for any additional services now. This is all the money I have left, and it's crucial to resolve this issue promptly. Thank you, Corry

I bought a $[redacted] Vanilla gift card from Walmart in June 17, [redacted], for Father's Day. Lately, my dad used it on Amazon on July 4th this year. Initially, the payment was accepted, but now it asks for payment details review. Upon entering the details, the balance was showing $0.00. I tried contacting customer service without success. Additionally, a purchase appeared on the card on July 7, [redacted], at 4:40 PM, even though we did not make any purchases then. The customer service machine did not show any record of this transaction, leaving us unable to use the card for purchases.

Yesterday, I bought a non-reloadable Vanilla card for $[redacted] at Walmart, and the activation went smoothly. However, when attempting to make a purchase on Amazon, the transaction didn't work even though the item's cost was within the card balance. After encountering this issue, I checked the Vanilla gift card website, which stated that my card was on hold and advised me to contact customer service promptly.

I bought a non-reloadable Vanilla gift card yesterday. The card was fine an hour after purchase when I checked the balance. But, when trying to make a purchase on Amazon for less than the card's amount, the transaction was declined. Checking the balance later online showed the card was on hold with a request to contact customer service. Hoping for a quick resolution.

In November of last year, I received a Vanilla Visa egift card worth $[redacted] via email, which was promptly stolen. Living in LA, unauthorized transactions totaling $[redacted] were made in Texas, consisting of $[redacted] and $50 charges. Despite disputing the charges over the phone and providing all necessary details, including my email and card number, I have not received any updates. This situation left me without any funds for food or essentials while on vacation, as it was my only money at the time. The company mentioned a 90-day waiting period, which I've surpassed without any resolution. I still have the email containing the card details, minus the CVV and expiration date. I'm frustrated by the lack of assistance and the prolonged delay in resolving this matter.

I bought an item that didn't work as expected. After returning it to the company, I never received the refund on my Vanilla Gift Card. Despite contacting the card company and the seller, the refund hasn't been successful. The company in question is Craven Speed, and the refund amount is $26.00.

On July 17, [redacted], I purchased a Visa gift card with $[redacted] loaded onto it. The card shows as activated, and I successfully activated it myself. Despite the website and phone confirmation showing the money is on the card, every time I attempt to use it, it gets declined for insufficient funds. I am encountering issues and would appreciate assistance in resolving this matter promptly. Thank you.

I have been buying gift cards from various local stores for years, but unfortunately, I have faced multiple fraud issues where the funds were drained by others. In the last couple of years, I decided to purchase gift cards directly from your company, and I have had better luck. However, today I discovered that my grandson's $[redacted] gift card, which he received for graduating, has a balance of 0. I bought it from your website. I am puzzled as to how fraud could happen in this case when there was no middleman involved. What steps can I take to prevent such fraud incidents in the future?

Hello, my name is Summer F. I have a few cards with your company and I need to know my balance. Unfortunately, I can't find my card, but I have the packaging it came in. I'm worried because I suspect my roommates and friends may be taking advantage of me. One of my roommates, a lady, and a male acquaintance handle some of these matters for me. Could you please provide information based on the card number [redacted][redacted]68? Also, I'm not sure if the card might be under a different name, but it should be in my name. My addresses are [redacted] Cr [redacted] Paradise TX and [redacted] Whispering Lane Watauga TX [redacted]. I also had a card in Oklahoma on Lee St, but I can't recall the town or zip code. Please inform me if there are any other gift cards associated with my name, as I've been receiving mail and notifications from unfamiliar sources. Thank you.

Dear Team, I am writing to report an unauthorized transaction on my Vanilla Gift card account that occurred on July 23rd. Two transactions totaling $[redacted] were debited without my knowledge or consent. The suspicious transactions are as follows: Gift Card Numbers: 4[redacted] 0[redacted] 4[redacted] 6[redacted] Transaction Type: POS Purchase Transaction Description: Pre-Auth Transaction-POS Signature Purchase Merchant Name: PAYPAL *HOTANDSPICY0066 Merchant Contact: [redacted] Location: AUS I suspect my account has been compromised, leading to this unauthorized withdrawal. I have already contacted customer support and am seeking your assistance in recovering the funds promptly. I have provided all relevant transaction details for your investigation. Your prompt attention to this matter is appreciated. Please feel free to reach out if you need more information to progress with the investigation. Thank you for your cooperation. Sincerely, Rahul

I need assistance with my hacked and stolen card. Despite submitting documentation three times and talking to three customer service representatives, the issue remains unresolved for almost two months. I urge Customer Service to address this matter promptly as I am currently at a loss of $[redacted] due to fraudulent activity. I must note that I have a hearing impairment, which makes it difficult for me to comprehend customer representatives with distinct accents. Your immediate help in resolving this pressing matter would be greatly appreciated.

I purchased a card two days ago, but I've been having trouble making it work. I activated the card and tried to access the site on my phone, but I keep encountering a system error message that prevents me from checking the balance. On one occasion, I managed to view a $20 balance (the amount I prepaid), but I have not been successful in using the card for any purchases. I'm looking for a solution to resolve this issue, whether that involves troubleshooting the current card or obtaining a replacement, but I'm unsure of the steps to take.

I purchased a $25 vanilla card, but it was set up without any funds. Later, I loaded $[redacted] on another vanilla card and managed to withdraw $[redacted]. However, the system shows the remaining $80 as spent, even though no one else has access to the card details. This has resulted in a loss of $[redacted] for me. I am extremely disappointed with this experience, as debit cards rarely have such issues. I demand a resolution to this problem and request two statements to track where the missing money has gone. As a hardworking single mother, every dollar is important, and I cannot afford to lose money like this. I have come across numerous negative reviews post my purchase, which is concerning. I simply want my funds restored. Please contact me via email at [redacted] Thank you. - Upset customer, A.L.

I am experiencing issues activating my Vanilla gift card both online and over the phone. Whenever I try, I receive an error message indicating that it is an invalid entry. I also attempted to create an account to resolve the problem, but the process was unsuccessful. Despite following the steps multiple times, I have been unable to use the card successfully. I would greatly appreciate any assistance in resolving this matter. Thank you for your help.