Vanilla Gift Card Customer Service Issues

I noticed a charge of $61 on my card that I suspect my roommate made without my knowledge. I contacted Vanilla Gift Card customer service to report this and filed a dispute. While using a text and call free Wi-Fi app, I encountered an issue as the email I provided did not match their records. Unfortunately, I cannot recall the email or phone number I used. I am unsure if the refunded amount has been credited back to the card and I am also unable to check the balance online.

I keep encountering an "invalid zip code" error when attempting to make online purchases. Even after trying the zip code associated with the card's purchase location, the issue persists. I have verified my balance is $50 through both phone and online methods. However, I am unable to use the card for payments. Despite various attempts to add it to different digital wallets accepted by the jewelry seller, such as PayPal, Venmo, and Google Pay, the error message "invalid zip code" is consistently displayed. I am seeking assistance in resolving this matter promptly.

I bought a $[redacted] Vanilla gift card for Father's Day, but it arrived missing the last 4 digits and without a security chip. I have been contacting Vanilla gift card customer service for 2 months to get a new card. Every time I call, they say the case is pending, asking me to call back in 24-48 hours. I sent them all the necessary details and photos in June by email. I am still hoping to receive a replacement card.

I bought a vanilla Visa gift card and loaded $50 onto it. When I got home and opened the package, I was disappointed to find the third set of four numbers on the card was completely scratched off. To my surprise, all the security code numbers on the back were in the same condition. I tried to register the card online, but it wouldn't work. I contacted support, and they confirmed that the card should be working with the money on it, but I'm still unable to use it online or in stores.

I contacted customer service regarding a worn-out card with unreadable numbers that got declined when I tried to use it in a store. The card has a balance of $[redacted]. They provided me with a reference number [redacted] and requested a copy of my driver's license and both sides of the card. The email address they gave me appears invalid. If you could provide me with the correct email address to send the required pictures along with the reference number, I would appreciate the assistance. My name is Lisa M. Thank you.

I was a victim of robbery in early July by a person named Charles, Charley, or Chuck Atkins, Atkinson, Anderson, or Hodgkinson, who was with a girl named Angela. The incident occurred at [redacted] E. Cedar St. Ravenna, OH. [redacted]. The stolen Vanilla Gift Card from MasterCard had the last four digits [redacted] and may have had an expiration date of [redacted] or [redacted]. The card was misused at an ATM located at [redacted] E. St. Rt. 59. I remember part of the card's pin might have been [redacted], [redacted], 64, 67, or 63. I am on disability and the gift card meant a lot to me as it was a way to give back to those who helped me. I request justice to be served for this crime.

I am reaching out regarding a dispute claim on my Vanilla Visa gift card. I have contacted Vanilla Visa multiple times this week but have been experiencing issues with getting the necessary assistance. I am a public school teacher who received a $[redacted] Vanilla Visa gift card as a class gift purchased on 6/15/23 at Walgreens in Rhode Island. Despite the gift card not appearing tampered with upon opening, it was missing the security code on the back. I have a case number for the dispute claim and was informed I would receive an email from the dispute department with a form to fill out and submit along with required documentation. However, despite confirming my email address and checking my spam folder, I have not received the email. I urgently need a resolution as I need to purchase school supplies for my classroom and new students. I appreciate your prompt attention to this matter. Thank you, Yasmina Thomas.

My card was declined five times for payment. Vanilla assured me it's not an issue on their end, as my card balance appeared fine with no record of "declines." The problem persists across all transactions with different companies, leaving me frustrated, angry, and perplexed. Meanwhile, my funds remain inaccessible. I opted for this card to ensure a safer Christmas shopping experience after being hacked multiple times using my debit card. It's ironic that the very safety measure I chose has now become the reason I can't use my card at all.

I bought a $[redacted] Vanilla Visa Gift Card on April 7, [redacted]. On April 9, there was a fraudulent charge from Roku for $91.47. I promptly contacted Visa, who suspended the card, initiated a dispute, and issued a $[redacted] replacement card. Even though Roku refunded me on April 12, Visa has not removed the hold on the card or provided the reimbursement yet. It's now September, and I'm still waiting for the payment. This prolonged delay needs to be addressed by sending me the $[redacted] reimbursement for the Vanilla Visa gift card purchase via email.

I purchased a $[redacted] Vanilla gift card at Walmart, but when I opened the package, I noticed that five numbers on the card were damaged. Despite this, I thought the card would still function properly. However, upon trying to use it, I realized that the card was not working. I went back to Walmart and spoke to two managers, who directed me to contact the card company for assistance. I am upset with both Walmart and the Vanilla card company. It has been three weeks since I initially encountered this issue, and after a week of attempting to reach a customer service representative, I was advised to take photos of the receipt and the damaged package and send them via email. I have followed these instructions, but I am still facing challenges getting a resolution. Your help in this matter would be greatly appreciated.

I purchased a vanilla gift card for my child's birthday, but it arrived with missing numbers. Despite multiple attempts to contact customer service via phone and email, there has been no response or replacement card issued. I am deeply disappointed in the lack of customer care and am now reconsidering my future use of this company's services. The reference number is [redacted]8. My contact number is [redacted]. This issue has strained my relationship with my daughter, causing her to withdraw. I provided images of the front and back of the card, along with the purchase receipt from Walgreens, yet the problem remains unresolved. Urgent attention is needed to rectify this situation promptly. Who should I reach out to for a resolution and to address my dissatisfaction with the service received? Time is of the essence, and the impact on my family is significant.

Hello, I have a $[redacted] Vanilla prepaid gift card that I used on Amazon.ca to order drone batteries from a third-party company. Long story short, they said they issued a refund, but that was days ago. However, the money has not returned to my prepaid card yet. I am wondering if they actually refunded me since it was through a third-party website on Amazon. After waiting three weeks to find out they couldn't send the batteries, I am now desperately waiting for the refund. Please help.

I recently received a $[redacted] vanilla gift card Visa from my son, but when I tried to check the balance, it showed zero. The case number associated with this issue is [redacted]-97-[redacted], and it was closed at giftdisputesincome.com. I need all the relevant information to provide to my lawyer in order to recover the money from this card that I believe was scammed. Thank you for your assistance. Sincerely, Elaine G.

I am writing to request assistance with activating my OneVanilla card. Unfortunately, the store I bought it from refused to help, so I am reaching out to you for support. I have been facing issues with this card for three years and have not been able to resolve them. Thank you for your continued support.

I am experiencing difficulties making online purchases with my card. While my balance appears correct, I am unable to use it due to unspecified "security reasons". Despite being advised to try using the card in person or with a different retailer, I encounter the same security restrictions each time. A customer service representative mentioned they would request the security measures be lifted, but I am skeptical that any changes will occur by the suggested timeframe of tomorrow. There is a multitude of online complaints labeling these cards as a scam. I urgently require assistance to complete a crucial transaction as the $[redacted].00 I invested in this card seems to be rendered useless. Any help offered would be greatly appreciated.

I have encountered multiple instances of customer service disconnecting my calls after being on hold for a significant amount of time, which is extremely frustrating. I am unable to check the balance of several vanilla gift cards online, as they are being declined. I was informed that this issue might be related to linking them to my PayPal account. I am uncertain whether new cards need to be issued for those that are on hold or declined. It should be possible for them to identify my accounts easily since I have used the same PayPal account for all the transactions.

I experienced a fire and needed to use vanilla Visa cards to make online purchases. After linking them to my PayPal, I encountered issues due to fraud. Contacting vanilla Visa, they acknowledged the problem and escalated it to a supervisor. I was informed that all purchased Visa cards needed replacement. Despite this, I have not received the new cards in the mail yet. It has been close to a year since the fire incident and around seven months since receiving compensation.

I was given a Vanilla gift card for my birthday by my mom. The following day, I attempted to use it at a retail store to purchase a few items. To my dismay, the card did not register on the card reader, and there was no beep as expected. Suspecting it was an issue with the store's reader, I tried it at another retail store, where the same problem occurred. It was then that I inspected the card and discovered that the third set of numbers and the security code had been scratched off. I immediately informed my mother, who contacted Vanilla gift card on my behalf. It has now been more than a week, and there has been no update or response from them yet.

I am extremely disappointed with the way my recent issue was handled. I bought a Vanilla gift card for my nephew only to find out that someone had tampered with the card number and security code. Despite my concerns, I was made to feel responsible for the situation. Now I am being told to wait 30 days to receive a refund, which I find completely unacceptable. Not only should I not have to endure this 30-day wait, but I also believe I should be compensated for the embarrassment this has caused me and my nephew. I have always relied on Vanilla gift cards for family birthday gifts, but after this experience, I will never purchase one again.

I have been dealing with a dispute since May, and despite multiple attempts to reach out, I have not received any resolution. My case number is [redacted]8, and I have reported fraudulent activities on my cards to your company, including filing a police report. I have repeatedly called the [redacted] number but have made no progress. I am hoping to receive a response soon to address this urgent matter. Please contact me at [redacted] or email me at [redacted] Thank you.