Vanilla Gift Card Customer Service Issues

A gift card worth $[redacted] was purchased for me a couple of days ago, and I received it in the mail recently. When I checked the balance that same night, it was correct. However, the balance decreased to $[redacted] yesterday, and now it shows only $30 when I tried to activate it minutes ago. The card was bought at CVS. The buyer was Scott Elliott from Hammond, IN, and I am the recipient, Brad Stafford of Oxford, OH. I haven't used any of the funds yet, but I planned to buy items today as I am handicapped and cannot access a computer. I am currently at Lane Library and can be reached at [redacted]. This discrepancy needs urgent correction since this gift is crucial to me following a recent embezzlement. Thank you, please respond promptly. Brad

I recently made an online purchase at Home Depot using a Vanilla VISA debit card. The transaction appears as pending on the vanillagift website, but Home Depot claims that the bank (vanillagift) rejected the payment, even though the amount was covered by the card balance. As of now, the vanillagift site still displays the transaction as pending, not declined. I am unsure how to proceed, as the number on the back of the card does not reach a live person, and there seems to be no option to email or contact them through the website.

I waited on hold for an hour and a half before finally speaking to someone who advised me to call back in one to two business days to dispute a transaction. However, I just activated my card today. The representative mentioned a pending transaction, which confuses me since I only activated the card after unpacking it today. I require the funds for essential household items but cannot access them as there is no balance left on the card.

My card is showing as "on hold" online, prompting me to contact customer care. Research indicates my card is not lost, stolen, or compromised. Despite recent transactions, the latest one was unsuccessful. I seek assistance in resolving this issue. Card details: Card # [redacted] ****** [redacted], Exp. 12/30, CVV [redacted]. Thank you!

I recently had an issue at a store where my gift card was declined even though it was unused and had the full amount on it. The gift card wrongly indicated that the funds were already used. I contacted the Vanilla gift card representative, and they mentioned the payment was pending and then posted to Famous Footwear. The store and corporate office were unable to trace the $50.00 Visa Vanilla gift card transaction. They advised me to escalate the charge with Vanilla gift card. Best, K. F. sunshinewhitt*****@*****.com [redacted]

I am having trouble reporting a missing card to customer service. Every time I call the number provided, I am directed to an automated voice system. After being put on hold for about 20 minutes, no one ever picks up, and I am forced to disconnect the call without speaking to a representative. How can I reach customer service directly?

I am experiencing difficulties using three cards with available funds that are being declined during transactions. The online balance check shows the correct balance, but when calling the 1-[redacted] number for confirmation, I receive an invalid number message. I am seeking assistance to address this issue as I am unable to reach customer service through the provided number. These gift cards were acquired from the online military exchange. Your prompt help in resolving this matter would be greatly appreciated.

I purchased a $[redacted] vanilla gift card and only spent less than $10 on it before it got declined. Upon contacting customer service, I was advised that the card was fine and to try using it again, despite the automated system not recognizing the card number. A couple of days later, they couldn't give me a tracking number or case ID, even though they locked the card without my consent. They suggested reissuing a new card, but now they claim they can't locate it.

I've been attempting to request a refund for my gift card since May 10th. I've emailed twice from two different email accounts. My case number is [redacted]0. When I called a third time, they requested my debit card number. The confirmation number is [redacted][redacted]. Unfortunately, they claim they have no record of these numbers in their system. Despite my requests, they refuse to escalate the call to a manager and keep ending our conversations abruptly. I am eager to receive my refund of $[redacted] promptly.

I recently purchased a $50 Vanilla Mastercard gift card and tried to use it to pay for my Apple bill and an Amazon order. However, I kept receiving invalid payment messages despite having sufficient funds on the card. I attempted to check my balance with Vanilla Gift, but it claimed the number was invalid. Surprisingly, when I checked online, my balance and pending transactions were displayed, but my account was on hold for a week. I have contacted customer service numerous times, enduring long hours on hold each time. I am very frustrated by this experience and urgently need my card to be released from hold.

Last month, I purchased a Vanilla gift card at Walmart for $[redacted]. Despite activating it the same day, I have been unable to use it at Walmart, gas stations, online, or anywhere else. Walmart directed me to contact Vanilla gift card customer service, but I have been unsuccessful in reaching them despite multiple attempts throughout the day and night. Feeling frustrated, I left a negative review on Walmart's website and questioned their decision to carry these problematic cards. I fear I have lost my money as I cannot find any other contact information for Vanilla online. Regrettably, I had purchased $[redacted] worth of these gift cards for my family for the new year. I hope they do not have the same negative experience as I have had. My current experience has left me extremely disappointed.

I attempted a $9.99 purchase for Xbox Live online, but I received an error message stating the information is incorrect, preventing the payment from processing. I suspect it's due to a mismatch with the address linked to the card. Despite confirming I should use my billing address, I am unable to complete the purchase. I tried adding my address to the card online without success. This situation is frustrating, and I regret buying the gift card if I knew this issue would arise. Any assistance would be greatly appreciated.

I encountered an issue while trying to purchase Xbox Live online. The system won't process the payment, stating that the information is incorrect. I suspect this is due to the address linked to the card. I researched the correct address to use and found that it should be my billing address. Unfortunately, I am unable to complete the purchase and I also couldn't add my address to the card online. This situation is frustrating, and if I had been aware of this problem beforehand, I wouldn't have bought the gift card. Any assistance would be greatly appreciated. Thank you.

I added $[redacted] to my card and used $99 of it once. Now I'm unable to check the balance or use it due to a reported issue with the card. I've called for the last 7 days continuously, but all I experience is being put on hold for over 2 hours with no response. I am a disabled veteran who feels taken advantage of and I am considering having other veterans and social media platforms boycott Vanilla and Visa similar to how they did with Bud Light and Target. It is frustrating that it's so challenging to reach someone to resolve this. All I hear after waiting for hours is the automated message about high call volumes causing long wait times.

I recently received 2 Vanilla gift cards, but when I opened one, the sticky tab was covering the 3rd set of digits and seems to have removed 2 numbers. The missing numbers are not on the sticky tab pieces I have. The outside packaging numbers, expiration, and security code are intact on the card. However, when I tried using the card in-store, I received a card reader error. I am now unable to use it both in-store or online. I have pictures to illustrate the issue with the packaging.

I bought a $[redacted] gift card but I am having trouble identifying the card number. The card only has 12 digits instead of the usual 16. The sales slip from CVS Pharmacy shows 12 asterisks (*) followed by a four-digit number which matches a number on the back of the Vanilla Visa Card packaging. This matching number is preceded by 15 digits that do not seem related to the 12 digits on the card. I would appreciate some guidance on this issue.

I purchased a vanilla gift card with a $[redacted] balance but have been unable to use it for both online and in-person purchases. Upon contacting customer service, I was informed that there is an issue with the card and was advised to speak to a representative. However, after waiting for about 40 minutes, I have not received any assistance. When checking my vanilla gift card account online, it displays my full balance but indicates that it has been placed on hold without a clear explanation. I urgently request for the hold to be lifted as it has been over a month with $[redacted] inaccessible on the card. I kindly ask for immediate action to resolve this matter by lifting the hold or providing a full refund for the card amount.

After purchasing a card with $[redacted] at a CVS in my city, I tested it with a $6.99 transaction at Sephora in preparation for my trip to California. While in San Juan Capistrano, I attempted to use the card at a Target but it declined. Upon returning home, I discovered a pending charge of $[redacted] on the card website that I did not authorize. I am looking to dispute this charge and potentially transfer the remaining balance to another card. Despite numerous calls to the provided number, I have not been able to speak to a representative as I have been on hold without any response.

I bought a Vanilla Prepaid Debit Visa on 6/28/23. Unfortunately, when I tried to use it, the card was not working. I reached out to support on 6/29/23, and they informed me that the funds had been depleted, leaving only $8 remaining out of the $[redacted] balance. I had not made any transactions yet but kept getting declined. The support team mentioned that the charges were still pending as of 6/29/23. I was unable to activate the card online through the website to block any further payments. I am seeking a refund since I never had the chance to use the funds on the card. Support mentioned that the card was like cash and provided no further steps to address the issue. I am concerned that someone may have accessed my card information.

I purchased a $[redacted] Visa Gift card today at Foodmaxx. I used $10 online to buy in-game currency, but I encountered issues when I tried to purchase VALORANT points. Subsequently, I also had trouble buying codes on Amazon. Now, I cannot make any purchases or even check my remaining balance on the website. I believe there is still $90 left on the card, but something seems to be preventing me from using it. I am unsure if it got deactivated because of multiple failed attempts. Can anyone assist me with this issue?