United Healthcare Customer Service Issues

I would like to request all my family's Explanation of Benefits (EOB) for this year. My former employer was Guy & O'Neill of Fredonia, Wisconsin. I previously contacted you to request another set of copies but never received them. Even though my daughter, H., is over 18, she was covered under my plan. My coverage was effective from January 1, [redacted], to October 30, [redacted]. I am seeking all EOBs for the months when I had coverage, including my daughter's, Hannah. Please send the EOBs to [redacted] Emerald Hills Drive and fax them to [redacted]-[redacted]. This will help me submit reimbursements for payments, especially for Hannah's claims.

I contacted the provider number on the client's insurance card to request a skilled nursing stay. Initially, I spoke to Maria, who mentioned the account was handled by a "special" department and transferred me to [redacted]. Lhyn at this new number directed me back to the original number, [redacted]. Lacking assistance, I requested to speak to her manager, and eventually, Ree, the Supervisor, joined the call without much help. Hoping for a transfer to someone stateside, I have spent 58 minutes and 51 seconds dealing with this situation without success. The experience has been frustrating, and I will inform the client about the challenges faced in obtaining authorization from UHC. This recurring issue with UHC is disappointing and reflects poorly on their business practices.

I successfully appealed for dental procedure/dentures, but the payment was mistakenly sent to the provider despite my zero balance and receiving the dentures. I have contacted your team via phone and email, but I have not received any response in over two weeks. I am in urgent need of the payment as I am disabled and on a fixed income. The provider, Three Rivers Dental, is near me but is delaying in forwarding the payment. Please contact me by phone at [redacted] to assist with resolving this issue promptly. My name is S. Reynolds, and I am owed approximately $[redacted], which is vital for my financial stability.

My United Healthcare Advantage Plan was cancelled and replaced, but I am still receiving invoices for the previous plan. I have tried contacting them with no success. Please see the email response I received from UnitedHealthcare below: From: UnitedHealthcare <[redacted]> To: [redacted] Subject: Unsubscribe Thank you for getting in touch. Please note that the email address you used is not monitored for customer service inquiries. For assistance, kindly call the toll-free number on your member ID card. Thank you. Best regards, The UnitedHealthcare Team This message was sent by UnitedHealthcare, based in Minnetonka, MN. They offer health plan coverage through UnitedHealthcare Insurance Company or its affiliates, with administrative services by United HealthCare Services, Inc. or their affiliates.

To whom it may concern, I am contacting you regarding updates to your mailing list database. I kindly request that the name Robert Pleasnick be permanently removed as he is deceased. Please refrain from selling his information for future mailings as it is no longer relevant. There is no need to send an email confirmation, as his email is inactive. Your prompt attention to this matter is appreciated to avoid unwanted reminders of his legacy. Thank you for your cooperation. Have a great day.

Kenneth G. is experiencing issues with their rewards from your company. He earned them on Dec. 9, [redacted], placed an order calling uhc, and received an email confirmation that the rewards were sent. Despite following up on multiple occasions in Dec. [redacted] and Jan. and Feb. [redacted] with various representatives, escalations, and supervisors, no resolution has been reached. Communication was challenging due to language barriers and lack of clarity on the situation. Representatives have disconnected calls and failed to follow up as promised. Kenneth has record of names, reference numbers, and ticket numbers associated with the interactions but remains uncertain about the status of the rewards. Further assistance is requested to address this ongoing issue.

I would like to cancel this insurance policy. I attempted to cancel it shortly after purchase, only to be informed that in Arkansas, it cannot be canceled for at least a year. I forgot about it until I saw the recent charge on my bank statement. The distance we would have to travel for dental care is over 75 miles each way, and coverage is not guaranteed. Policy Information: ID Number: [redacted]-[redacted]-[redacted] Policyholder: Michael S Knoedl P.O. Box [redacted] Atkins, AR 72[redacted] Both Vision and Dental Insurance were purchased for Michael S and Patricia F Knoedl on the same day. Patricia's Vision was canceled on 4/30/[redacted]. Can you please assist in canceling this policy for us?

I have been on hold for 28 minutes now with a question regarding approval for a procedure that my doctor's office said they did not receive approval for. The representative I spoke to gave me conflicting information. First, they claimed the procedure was never approved before, although I had it done in February [redacted] and have a claim number. Next, I was told to contact the pharmacy for medication, but I had already been in touch with CVS Specialty and approved the co-pay for my injections scheduled for tomorrow. The representative mentioned my doctor's office would provide updated information for the medication provider, but I asked about UnitedHealthcare's selection as they no longer use CVS. After being put on indefinite hold for 36 minutes and then getting disconnected, I found the call center representative condescending and rude, speaking to me disrespectfully and interrupting me. This behavior is unacceptable and requires either termination or further training for the staff member.

I have been receiving unsolicited mail from United Health Care regarding Medicare insurance. This shows they have my personal details like name, address, and date of birth. I am attempting to reach out to them to request the removal of all my data under the California Consumer Privacy Act and to exercise my rights. Today, I lodged a complaint with the California Attorney General due to their lack of responsiveness. Despite being licensed to operate in California, they seem non-compliant with the state's laws. I require confirmation that they have erased all information related to me. I want to be informed of the personal data they hold about me and its dissemination, and I wish to opt-out of any sale of my personal information.

Every time I visit the doctor, I face challenges. I'm Althea H., and following back surgery last September, I've been experiencing severe leg pain. Despite hospitals giving me shots and prescriptions, pharmacies refuse to fill them. I currently lack a doctor and have been in agony for a week. Pain clinics won't see me due to a red flag from my previous doctor. I'm struggling to find assistance for my seizures and leg pain, often causing numbness in my legs and feet. I received four prescriptions from different pharmacies, including Fred Meyer, Rite Aid, and Lincoln Pharmacy, but couldn't fill any. I desperately need help. Please contact me at [redacted].

As a breast cancer survivor, I undergo an annual mammogram to monitor my health. Unfortunately, I struggle to afford the co-payment for the ultrasound, which initially detected my cancer due to its high cost. I strongly believe that insurance companies should cover ultrasounds for individuals with dense breast tissue as part of preventive care. It is concerning that this essential screening is not routinely covered. I urge for a change in policy to ensure that both women and men at risk for breast cancer have access to necessary ultrasounds. This preventative measure can truly save lives, and I hope that this issue will be addressed to support individuals like me who rely on these screenings for early detection and peace of mind.

We have been receiving referrals from your representatives that do not match our services. We are a non-profit organization providing free food delivery to homebound individuals. Your representatives have been distributing our contact information to people outside of our service area, which is causing confusion and false expectations for those individuals. We kindly request the appropriate contact information to address and rectify this issue on your end. Thank you for your attention to this matter. Warm regards, J. Sonet FISH of Greater New Haven

Hello, I recently had a pelvic wellness exam in May, and I believed it was covered by my insurance. However, it was denied due to not meeting the required waiting period. I am confused about this denial. Additionally, I've been having labs done at Faithfully Guided, and I changed my insurance to your company in December. Since January, I have been getting charged, and I'm puzzled because I switched my insurance. Thank you, Kinley

I am trying to resolve my deceased mother's Medicare supplement issue with UHC. Despite emailing her death certificate thrice, premiums are still being deducted from her account, causing overdrafts and fees. When I called, they requested her SSN, which I couldn't provide. They refused to locate her account via name and SSN and insisted on her zip code from 18 months ago, which I don't have. I can supply her name, DOB, SSN, and city of residence and death. This situation must be rectified promptly. I believe there is a sum of over $3,[redacted].00 owed to her account, and I require immediate resolution. Dr. Barbara L. Keller MD JD

I had a disappointing experience with a customer service representative today, 07/21/[redacted]. The first representative I spoke to was rude and showed no sensitivity to my needs. The second representative was more understanding, but my issues remain unresolved. I attempted to contact the advocacy email provided, but it was not functional. I am facing challenges with the coverage for my upcoming gender reassignment surgery, which is scheduled in two weeks. Despite the assurance of coverage, no reasons have been provided for the denial. I am unable to reach the approval team for clarification. The lack of customer service and transparency has left me frustrated. It is disheartening that the insurance provider has a poor reputation and fails to deliver on its promises. As a proud transgender individual, I am considering sharing my experience publicly if the situation is not addressed promptly.

I was in an accident in February of this year and received physical therapy at Physio Med located at [redacted] Co. Rd [redacted], Lady Lake, FL [redacted], between March and April of [redacted]. I have paid all the copays, but there is an outstanding bill of $2,[redacted]. Currently, I am being represented by Morgan and Morgan Law Firm, who have been trying to reach out to resolve the issue but have not been successful. I am reaching out myself now to address this so I can close the case and move forward. This is the only outstanding bill I have, and settling this is important for me to move on from the accident recovery. Please assist with paying off this bill. If you need further details, feel free to contact me via email or phone. S. Ragone

Last Friday, I had a scheduled telephone session with one of your agents for my 93-year-old friend to discuss his UnitedHealthcare coverage. We were supposed to connect at 1 p.m. Pacific time, but the agent never called. Despite leaving voicemails requesting a reschedule, there was no response. I followed up on Monday but still received no call back. I hope for a prompt resolution to prevent similar issues with other customers. Thank you. - John A. Smith

On 05/28/[redacted], I was instructed to go to the hospital for an ultrasound, but upon arrival, I was redirected to the ER as the doctor was unavailable. St. Joh MC is refusing to address the $[redacted] bill and has directed me to discuss it with United Health Care. I am seeking assistance in disputing this charge as I should not be accountable for it due to the circumstances. My Member ID is [redacted]87. I kindly request UHC to resolve this matter with St. John MC or cover the $[redacted] fee. Your attention to this issue is appreciated.

My parents have been receiving numerous robo calls from United Health Care non-stop for weeks. They already have a policy and are not interested in changing it. Their payments are automatically deducted monthly. After I answered a call last week and declined the robo questions, I was hoping the relentless calls would cease. However, the calls persist at a rate of 5-10 times a day, causing a significant disruption. I would greatly appreciate it if their number could be added to a do not call list. The situation escalated when they received a call at 11 pm last night. While receiving calls at 9 pm is already inconvenient, being awakened at 11 pm is particularly distressing for my elderly parents, who are both in their 90s.

My name is Sally G Jones. I recently received a notification from you regarding an uncashed check of over $[redacted] owed to me. Despite providing the requested information for the check to be reissued, I received our letter back requesting the same details. I am confident we gave all necessary information initially. Please advise on the next steps to resolve this issue. My social security number is [redacted]-92-[redacted]. I appreciate your assistance. If I am unavailable, please contact my husband as I am recovering from a medical procedure. Thank you.