United Airlines Customer Service Issues

Hi everyone, I will be traveling to New York soon. I am wondering if United Airlines offers rapid COVID tests for US citizens at Cape Town International Airport. In the US, there are rapid test kits available for General Practitioners (GPs) that can provide results in merely fifteen minutes. If I were to get this test done by a South African GP before my flight, would United Airlines accept the certified results as valid for travel? Please let me know if anyone has experience with this or has any advice. Thank you!

Hello, I have submitted my vaccination records and positive test confirmation dated September 21, [redacted] under the name NNWODD. Additionally, I have provided documentation from my doctor stating I am symptom-free and cleared for travel, along with a CDC form completed by the same doctor. Despite these uploads, my COVID-19 requirements submission has been repeatedly rejected. As per regulations, I am exempt from presenting a negative test for [redacted] days from September 21, [redacted]. However, each time I upload the documents, they are deemed improper. I kindly request clarification on the issue. Please reach out to me at 1-[redacted]. Best regards, John B. Hobbs

I am planning to fly from Dulles to Tocumen Airport in Panama next month, but I haven't purchased my ticket yet. I intend to bring two Lithium-ion batteries in their original DeWalt packaging as part of my carry-on luggage. One battery is 80 Wh and the other is [redacted] Wh. Your website states that the 80 Wh battery is acceptable, and the information from the FAA document indicates that devices can contain larger lithium-ion batteries ([redacted]-[redacted] watt hours each) with airline approval, limited to two batteries in carry-on baggage. I am seeking approval from United Airlines to carry both of these batteries on board. Thanks, Walt C.

Flight # GNGPN2: My son's flight has been rescheduled four times since I booked it. Today, he boarded in GSP and the first leg of his journey went smoothly. He landed in EWR and was supposed to have a 2-hour layover, but it has been changed twice, now totaling 4 hours. Despite this being the sixth change, he was denied a meal or drink voucher by the EWR counter staff, stating that a delay of 4 hours or more is required. Frustratingly, his layover has been prolonged, but the delay is only two hours. He hasn't eaten since 3 pm and won't land until 12:20, with United unwilling to cover meal costs. Considering prior flight cancellations, I am extremely dissatisfied with United and might look elsewhere for future travel plans.

Hello, I recently flew to Korea with United Airlines. My connecting flight to SFO, originally scheduled for 12/18 at 7:45 am, was delayed after a 2-hour drive to the airport. Due to the delay, the rescheduled flight for Monday was not feasible as I needed to return home for a PCR test 72 hours before the flight. Although they rescheduled for Wednesday, it exceeded my original schedule by 5 days, cutting my vacation short, and the short layover time of 45 minutes added to the inconvenience. I waited for over an hour at the UA kiosk at IAH for the flight rescheduling. I am disappointed with the service, as I usually fly with Delta for my trips to Korea and have never encountered such issues before. I kindly request an upgrade to First class seating on my new flight UA [redacted] to Korea.

Hello, my flight was delayed on December 17, [redacted], due to a technical issue and rescheduled for December 20, [redacted]. I had already paid for my checked baggage. On the 17th, I was told by a United Airlines staff member that I could collect my baggage on my rescheduled flight date. Since my flight is tomorrow, I am unsure how I can collect my baggage and if it will be transferred to the new airline. Please assist me with this matter promptly.

As a single mother, I am hoping to arrange an earlier flight for my 18-year-old son to visit his sister in the hospital. Our current flight is set for 5:30 pm from either SA or Austin to DCA (Reagan International), but we are seeking an earlier option for tomorrow, December 21, [redacted]. This would mean the world to us during the busy holiday season. Please assist us in making this possible. Thank you. - United Confirmation #MJ3ENR Contact: Zachary K. [redacted]

I am currently experiencing an issue with a missing bag from my recent United flight from Heathrow to Newark, UA921 on Dec 20. I reported the missing bag at the baggage claim in EWR right after the flight, but unfortunately, they can't find any details about it. When I tried to contact the Baggage Resolution Team, I had to wait for 55 minutes on the phone only to get disconnected as soon as someone answered. I also emailed Customer Care, and their response mentioned it could take 10-15 days to take any action. This is concerning for me as I am only in the States for 10 days and all my clothes are in that missing bag.

In February [redacted], AAA purchased tickets for my wife and me for a trip from Cleveland, OH, to Denver, CO, scheduled for July 25, [redacted], returning on July 29. The e-ticket number is NVT3BX. Due to Covid-19, we were unable to take the trip. 1) Are we eligible for a refund for the $[redacted].80 fare per person? 2) AAA mentioned I have a two-year window to schedule another flight. Is this accurate? 3) Can I alter the original booking to a flight from Cleveland to Portland, OR, and back instead? 4) What is the deadline for booking this new flight? Should it be done in February or July?

Confirmation# OJTEDD Hello, My husband and I had an unpleasant experience while flying with United on Sunday, December 19th. Our initial flight from San Antonio was delayed, causing us to miss our connecting flight in Denver to Minot due to the 2-hour holdup. Despite speaking to an airline attendant about the situation, we were informed that United would not cover the costs of hotel stays or food due to the delay being attributed to weather issues two days prior. As there were no alternative flights available to get us to Minot sooner, we were advised to either postpone our trip to Monday, December 20th, or risk being stranded in the Denver airport for a whole day. I am seeking compensation for the missed work days for both my husband and me ($[redacted].00 combined), the extra day of parking for our vehicle ($12.00), and the additional day of boarding for our dog ($38.00). Thank you, Danielle Dunn

Subject: Help Needed with Missing Baggage on United Flight I am writing to report a missing baggage issue after my recent United flight from Amsterdam to Aruba via Newark and Chicago. My baggage did not arrive at Aruba, and I have filed a report with reference number (AUA16099M). Despite reaching out to 1-[redacted] for assistance as advised, I have been unable to connect with anyone to address my concerns. It is causing me great distress as my belongings are in the missing bag, and this is not how I anticipated spending the Christmas holiday. I kindly request a prompt resolution and appropriate compensation for this inconvenience.

I need assistance with changes to my first-class non-stop flights to Mexico. Due to recent schedule changes, it is now challenging for me and my husband, both seniors in our 80s, to manage the flights. I am seeking help to potentially adjust airports and times. I have made multiple attempts to contact United but have only encountered busy signals after long wait times. I kindly request a United agent to reach out to me to help resolve this issue. Thank you.

My flight (J3EMLM) is scheduled for December 8, [redacted], which is on a Saturday night, but because the departure time is at 12:10 am, it technically falls on Sunday. This timing conflict affects my ability to submit my Covid RT-PCR report with the correct date. I kindly request to have my Covid-19 testing done on Friday, December 7th, and have it accepted for Saturday, December 8th, considering I will be boarding the flight on that day. Please update my Travel Ready Covid-19 documentation accordingly. Note in Travel Ready: A negative COVID-19 Molecular: PCR, Antigen/AG test Test must be taken no more than 1 day before your departure from Mumbai/Bombay (BOM) According to the itinerary, the test date should be no earlier than January 8, [redacted].

I had to cancel my flight from New York to California due to testing positive for COVID. I contacted United Airlines on December 23, and was informed by a representative that if I cancelled my flight online, I could submit proof of my positive COVID test for a refund. Unfortunately, when I attempted to cancel through the United app, there was no option to provide the proof and I did not receive a refund. After reaching out to United Airlines via chat, I was directed to submit my proof at United.com/refunds. Upon doing so, I was informed I needed a doctor's note for a refund, contradicting what was previously told to me. It is important for United Airlines to honor their commitment to refund COVID-positive travelers without requiring a doctor's note, as it would be both legally and morally sound. Thank you.

On November 1st, I was removed from my flight to San Francisco. I have never been treated like that before. To keep it short, I had an issue with my mask slipping, which I believe can happen to anyone. The flight attendant seemed to have a problem with me from the moment I stepped on the plane. She asked me twice to adjust my mask - once when I boarded, which wasn't her request, and once after I had already fixed it without any issues. A few minutes later, another lady asked me to follow her off the plane because they claimed I didn't comply with fixing my mask. They escorted me off, stranded me at the airport without reimbursing me as my ticket was purchased on Priceline. There were no clear warnings about being removed for adjusting your mask more than once. The supervisor, Mr. Rodriguez, wouldn't speak to my daughter when she called to inquire. As a 62-year-old, my mask never came off, it simply slid down. I am considering legal action as I believe I deserve a refund, a flight home, an apology, and better treatment from the airline.

Hello, I'm Tania B.-R. I am traveling with my daughter Abia R. tomorrow from Newark to Fort Lauderdale. The confirmation number for our flight is NEWK98. We are in need of assistance as I am a single mother relocating, and Abia has medical equipment we need to bring along. We have seven bags, each weighing 50 pounds. I am hoping to inquire about any potential discounts available to us. Thank you for your help.

Hello, my name is Tania Begum-Rahman, and I will be traveling with my daughter Abia Rahman from EWR to FLL tomorrow on a United Airlines flight. I can be reached at [redacted] My confirmation number is NEWK**. I am a single mother relocating with my daughter. Abia requires medical equipment, and I will bring two bags weighing ** pounds each. I am facing financial difficulties and would appreciate any available discounts. I urgently need assistance as I am moving with my ill daughter due to hardships. Thank you.

Hello, My name is Bhavesh Sharma. I made a booking through UA’s customer service on Jan 26, with a confirmation number of F04NBL. Unfortunately, the booking was made incorrectly by the agent. She assured me she would process a refund, and then rebooked my ticket with a new confirmation number, F1J1G8, using a different card. Despite being told by UA that the ticket was refunded, my bank has not received any funds from UA. They requested proof of the transaction or a transaction number. UA requested my bank statements as proof that they have not received the funds. I have filled out the refund form and attached the statement but have not received any response. I have tried calling UA multiple times but have been unsuccessful. I am seeking assistance in obtaining the transaction proof from UA to provide to my bank in order to locate the missing refund. Thank you.

My confirmation number is: EETGFF and the name under the reservation is Bu, Tracy. My current trip was cancelled, and rebooked automatically. Due to COVID regulations, my flight was cancelled, and I was automatically rebooked on a flight that does not work for me. The new flight is scheduled to depart tomorrow from Las Vegas on Dec. 27, and arrive in Zurich on Dec. 30. I need to cancel and rebook this reservation. I originally purchased the ticket using miles. I would like to change my flight to leave from LAX on LH453 at 5:15 pm on Dec. 28 with a connection to MUC, and reach my final destination of ZRH on LH2372 at 6:25 pm on Dec. 29. Thank you for your assistance.

I require immediate assistance regarding United Flight [redacted]. The flight has experienced three delays, and the crew has now announced it is unable to proceed to India due to FAA regulations. Passengers have received limited details, and the onboard crew has been unhelpful. Passengers are now being asked to collect their bags without clarity. This situation needs prompt resolution.