United Airlines Customer Service Issues

We purchased tickets for a trip from Madrid to IAD with a layover at EWR on Aug 9. The initial flight delay from Madrid to EWR caused us to miss our connecting flight. We were informed that the only way to reach the DC area that day was to standby for a flight at night. The next available option was the following night departing from LGA. After not securing a standby seat, we chose to purchase our own Amtrak tickets to return to DC, resulting in an additional expense of nearly $[redacted]. United customer service assured us in writing the next day that we would receive a refund for the unused EWR-IAD tickets. However, it has been two weeks, and we are still awaiting the refund. We are seeking the reimbursement as initially promised.

On my first flight on 8/21, I encountered a frustrating experience with the airline. Despite arriving 2.5 hours early for the flight, I had to wait in line for 1 hour and 45 minutes only to be rushed by a stressed-out worker at the desk. The staff member was unaware of how to check in my infant on the lap for an international flight, insisting we had to buy him a seat and call customer service for help. When I clarified this with customer service, the airline staff were uncooperative in resolving the issue, resulting in us missing our flight. Although customer service provided a credit for the entire trip, I would prefer a refund as we had to purchase new flights and accommodation due to the airline's errors. Subsequently, when flying home with a different airline, we faced further challenges with missed connecting flights, leading to additional expenses and inconvenience. I am seeking refunds for the disrupted journey home, including the rental car, gas, and extra expenses incurred.

I am requesting a refund for my trip. After receiving an email notifying me of changes to my reservation [redacted], I am unable to cancel my trip and am offered only a travel credit, not a full refund.

Good morning United, I am contacting you in the hope that you can assist a senior. I recently managed to save enough to bring my nephew from Lincoln to Canada for his birthday. Unfortunately, there was a delay with obtaining his passport due to an expedited fee mistake. Despite booking his flight, my nephew, who has mild autism, is devastated. I would like to inquire if United would be willing to provide a travel voucher for Stephen so he can still make the trip in a few weeks. This would greatly improve his spirits after the long wait of two years to bring him here. The confirmation number for the booking is GRGOFD on October 14th for Stephen Lewis. I would greatly appreciate any assistance you can provide. Thank you and have a great day.

I have decided not to fly with United Airlines due to their vaccination mandate for employees. I believe in vaccines but oppose mandates. I hold a Ph.D. and work with a prestigious healthcare system. My extensive study of COVID-19 has led me to question certain aspects and has somewhat eroded my trust in the CDC and the NIH, though I still trust the FDA. I will refrain from flying United Airlines and will advise others to do the same until this mandate is lifted.

I need to delay my return flight by one week because of the concerning increase in Covid cases in Missoula, Montana. The hospitals there are overwhelmed, with all beds occupied and many patients being turned away for care. My initial flight is from ALB in Albany, NY to MSO in Missoula, Montana on October 4th. I would like my return flight to include one stop at ORD, like my current scheduled return flight.

I need assistance with a flight issue I encountered with United Airlines. I had to cancel my booking with confirmation number L8ME69 due to being denied boarding my flight from Delhi on October 10th. My trip involved flights from Delhi to San Francisco and then to Vancouver, all booked with United. Despite my COVID-19 documents being approved through the United App, I was turned away in Delhi for allegedly missing a transit document. The United officials cited issues with my USA visa not meeting their requirements. I am frustrated by this situation as I was not informed about this transit requirement earlier and United had previously approved my documents. I am seeking a full refund from the airline due to this error. I am willing to provide screenshots for verification or you can contact the New Delhi United officials who informed me about the refund.

Hello Team, I made a flight booking today with Confirmation IV4GX7. I have received NIE approval but I am unable to proceed on the Travel Ready Center website when I try to submit my passport and visa information. I have attached the approval email below for reference. Regards, Arpit Paul

United Airlines' vaccine mandate has led to a significant loss of customers and staff. Recent events, including a Delta pilot's tragic death mid-flight allegedly due to vaccination, have raised serious concerns about the safety of mandatory shots. Allegations of cover-ups and health issues among airline employees vaccinated against their will are circulating. Such actions have severe consequences on public trust and passenger safety. Worldwide, only about 30% of the population is vaccinated, with the US slightly higher. The backlash against forced vaccinations is growing, and a majority believe it to be harmful. Those implementing such mandates are being criticized for neglecting public safety and facing global legal challenges. As a result, public sentiment is shifting against companies like United Airlines. Many individuals, including those voicing their opinions on various platforms, are reconsidering their support for airlines imposing such measures.

I am writing regarding my recent travel experience from Baroda to Atlanta via New Delhi and Chicago, booked with United Airways and Air India. My E-ticket number is [redacted][redacted], Reservation No. 51Q6XO, and confirmation No. G71T99. On the return journey on August 24th, my flight UA [redacted] from Chicago to New Delhi was canceled, leaving me stranded at the airport. I incurred additional expenses for an NT PCR report in Chicago, luggage cart, and refreshments that were not honored by vendors due to being issued incorrectly. I am seeking reimbursement for these unforeseen expenses, along with compensation for the inconvenience, mental distress, and physical toll I endured during this ordeal as a senior citizen. I have all the receipts for the expenses I want to claim. Could you please provide guidance on how and where to submit my claim? I aim to undergo this process without further delays or follow-ups. You can reach me at [redacted] or [redacted] Thank you for your assistance in this matter. Regards, Deepak Desai

We purchased a round trip flight from Reno to Ontario via San Francisco for Oct 24th. Upon arrival in San Francisco, there was no gate available, forcing us to disembark on the taxiway and walk 75 yards through rain and wind to reach the terminal. Despite United staff holding umbrellas, they simply directed us while staying sheltered. My wife (80) and I (87) were soaked on reaching the terminal, only to find our Ontario flight canceled with no later options that day. We joined a line of 8 others to speak to the understaffed service team, who confirmed the next day's flight would not arrive in Ontario until after 6pm on Oct 25. Since we were to attend a memorial for my late brother scheduled that afternoon, we realized the rescheduled flight wouldn’t allow us to make it. Thus, we arranged a return to Reno, encountering further delays due to a missing pilot and ground crew. The overall experience was extremely disappointing and we believe a significant refund is warranted from United Airlines.

We were scheduled to fly United from Las Vegas to Denver with confirmation number AN6CTT. Unfortunately, our flight was delayed, causing us to miss our connection in Denver. While trying to sort out alternative flights, the ticket counter attendant accidentally deleted all our booking information. The gate attendant managed to get us back on the flight but had to rebook our entire trip to Grand Rapids, Michigan. This unexpected change forced us to take a Southwest flight, stay in a hotel in Denver, deal with Uber rides, and incur additional expenses. As a result, I missed a dear friend's funeral on the 21st. I am requesting a full refund of $[redacted].40 for the disrupted flights and perhaps a voucher to compensate for the extra costs. This experience was incredibly frustrating due to the frequent flight delays and cancellations. Gail Diemer.

I encountered an issue with my Sky West flight and got stuck in St. George, UT. My confirmation number is C5NWMC. Originally scheduled to fly back on 10/21, the flight got canceled, with the next available one on 10/23. Consequently, I had to cover the cost of a hotel in St. George for the first night and then rent a car to drive to Salt Lake City, where we spent another night before flying back to Omaha on Delta. I have a receipt for the hotel stay, while my friend has the rental car and second hotel receipts. I am seeking compensation for the additional expenses, including meals, incurred during the extra two days/nights. The lack of communication from United throughout this experience was quite disappointing.

I made reservations with United Airlines weeks ago, hoping to be recovered from knee surgery by now. Unfortunately, my recovery has not gone as planned, and I now need further surgery for my spinal stenosis and bulging disks. My neurosurgeon has advised against any travel due to my condition. I am still in therapy for my knee, dealing with balance issues and stiffness. Additionally, my wife and I recently tested positive for Covid-19, although I remain symptom-free. I need a letter from my physician to confirm that travel is not recommended. I would appreciate a call from an agent to discuss this further regarding tickets [redacted][redacted] and request id [redacted]4. We will not be using these tickets, so feel free to reassign the seats. Looking forward to resolving this matter. Duane H.

I contact United regarding a round trip for two adults booked on June 27, [redacted]. The outgoing flight is from Saginaw, MI to Tucson, AZ on May 3, [redacted], and the return trip is from Tucson, AZ to Saginaw, MI on May 11, [redacted]. The confirmation number is CV0NTB and the Mileage Plus number is BPF72674. When I reviewed my receipt, I noticed a discrepancy in the baggage fees for the two trips. I called United on June 28, [redacted], and was told conflicting information about the fees by two different agents. I believe I had selected Economy Plus seating with a standard checked bag for both May 3 and May 11, [redacted], but there seems to be a mistake in my booking. I am willing to pay the price difference if necessary. Can you please ensure that both of our trips have the same bundle: Economy Plus seating with a standard checked bag? Thank you for your assistance in resolving this issue.

I flew from Dulles airport in Washington DC to Grand Rapids on October 31, [redacted] with one bag to check-in. I opted to use the United Kiosk to check in my bag at the airport. Unfortunately, during my first two attempts, I received a message stating that my bag was not checked in and to try a different kiosk. On my third attempt, I was finally successful in checking in my baggage. However, I have since noticed that my credit card was charged three times. I kindly request a refund for the first two unsuccessful attempts, totaling $70. Thank you.

I fell asleep at my gate and missed my flight by a few minutes. I was so close yet no one noticed I needed to board. I'm stranded at LAX now, unsure how to reach my final destination in Hilo, Hawaii. Facing financial difficulties, I can't afford a hotel or even airport food. I'm worried about additional flight costs that I can't cover. I have a boarding pass for Honolulu at 8:40AM, 10 hours from now but not where I need to be. I hope to guarantee my arrival in Hilo tomorrow despite the discomfort and hunger I'm facing. -Chelsea Hunter

To United Airlines Customer Service: This morning, my wife had a 9am flight from Dulles to Las Vegas for a medical conference. She encountered an issue with one of her checked bags being slightly overweight by one pound. Despite being willing to pay the fee, the lack of clear communication from the attendant led to a misunderstanding that resulted in a $[redacted] charge. Another staff member eventually assisted her, and upon hearing the situation, regarded the fee as excessive. As loyal United customers, we were disappointed by the inability to offer any flexibility in this scenario. Clearer English communication from your staff would greatly improve customer interactions. We request that this feedback be forwarded to the appropriate management. Thank you.

Currently, my cellphone is located at O'Hare International Airport, on a United Airlines plane that came from Miami International Airport at around 6:00 p.m. I am using the Find My iPhone app, and it is showing the location at either gate B9 or B10. The iPhone 12 Pro is in the second baggage compartment above seat 1E. I was on flight [redacted] from Washington, D.C., which arrived around 8:00 a.m., then went to Miami, and is now back in Chicago O'Hare Airport. I urgently need help to retrieve my iPhone before the plane departs tomorrow. I can come to the airport anytime with my iPad to assist in locating it. Please contact me via email at [redacted] to update me on the recovery process.

Before my return flight on December 18, I bought two Covid tests through a link on your website for my trip to Panama. Originally, the tests were to be taken 3 days before departure, but the requirement has changed to 1 day before. When I log into the eMed website, it directs me to the Abbott website. I'm concerned that the test I take 1 day before my flight may not be accepted, leaving me stranded. Can you advise me on what to do next? I also need to know if the test is still approved by United Airlines for my return journey from Panama to the US. I want to ensure everything is in order for my companion and me, as we are both fully vaccinated.