Uber EATS Customer Service Issues

I placed an order at Casa de la Enchilada for my family in Mexico. The order was canceled by the delivery person within about 4 minutes of picking it up. Unfortunately, the delivery person did not try to contact me about any address issues and just canceled the order. I am certain he took the food because there was no attempt to reach out and resolve the matter. I am requesting a full refund and also need Uber to remove any notification regarding potential charges for future cancellations, as this was not my fault. I am disappointed with the lack of responsibility in the hiring process for delivery personnel. I tried to solve the issue by calling customer service at [redacted]. The first representative said he would contact the delivery person but that never happened. The second call ended abruptly, and on the third call, I was asked to wait but have received no response after 23 minutes. It feels like there is no resolution in sight, especially when it is evident that the delivery person did not make an effort to contact me.

I would like to request a refund for a cancellation fee I was charged. While ordering food, my phone slipped, leading to an accidental cancellation. I did not mean to cancel my order, but due to the mishap, I ended up being charged $23. This amount seems excessive for an unintentional action, especially considering I did not even get any of the food. Can the cancellation fee be removed, please? I use this app frequently for promotions, and it is disappointing to encounter this issue. I am now inconvenienced by having to drive to the restaurant to pick up my order. A refund for the cancellation fee would be greatly appreciated. Thank you.

I recently noticed an unfamiliar charge of $84.54 on my debit card dated 2-18-22. This transaction does not look familiar to me as I did not use Uber Eats on that date or ever before. I can confirm that my debit card is always in my possession, and I am the only one who uses it. To prevent any further unauthorized charges, I have contacted my bank to cancel the card. I kindly request the removal of this charge from my debit card, and I am curious to understand how this incident occurred. Thank you. M. Verdier.

Hello, I made an order on 20/02/22 from Uber Eats for a takeaway in Brighton. Unfortunately, I did not receive the order as the Uber driver delivered it to the wrong location, far from me. The driver waited for 20 minutes at this incorrect address. I've reached out to Uber support, but they are refusing to issue a refund. They keep insisting the driver waited for 20 minutes without acknowledging the mistake in the delivery address.

I ordered McDonald's through Uber Eats. The delivery driver (Orest) brought my order, but my milkshakes were missing. He suggested I pay him and report the issue on the Uber Eats app. After submitting my report, I received a refund, but I had already paid Orest in full. Despite him going back to the store to get the milkshakes, he didn't deliver them to me. The store admitted their mistake but I am left without my milkshakes or a refund. When I called the store, the manager was unhelpful and rude. I expressed my dissatisfaction on Hello Peter but haven't received a response. If anyone can help, please reach out at [redacted] or [redacted]

On February 1, [redacted], I placed an order for a meal from a local restaurant, but it was significantly delayed because the restaurant was not an Uber Eats client. The order was eventually canceled, and I was not charged. However, despite canceling my subscription with Uber well before the renewal date of February 16, [redacted], my bank account was still debited $9.99. I have been in contact with Uber via email, but they claim they cannot find my information, even though they were able to charge me. I am looking for a full refund of $9.99 and for the subscription to be terminated. My email is [redacted], and my phone number is [redacted].

Hello, I recently received a 15 euro voucher via email at [redacted] However, when I tried to place my first order and redeem the voucher, I did not see an option to apply the voucher or choose a payment method before the order was placed. I contacted customer support, but did not receive the voucher before the full payment of 28.26 euros was charged to my PayPal account without a final confirmation. Although I saw a 15 euro voucher in my Uber Eats app for the first order, I was unable to redeem it. I am requesting a refund of 15 euros to my PayPal account or a 15 euro voucher added to my Uber Eats app for my next order. For any additional inquiries, please contact me at +49 [redacted] or email [redacted] Thank you. - Jan

Hello, I would like to address a recent issue with my UberEats order. Unfortunately, the food I received was not up to the expected standard. It arrived cold and dry, making it inedible. Despite reaching out to customer support through the app, I was only refunded £2.29 in Uber Credits, equivalent to the delivery fee. This was disappointing considering my £24.38 meal was of poor quality. I have not received a response to my follow-up message after waiting for over 2 days. As a loyal Uber and UberEats customer, I had higher expectations of the service provided. In contrast, in the past, JustEat has refunded me onto my card for a similar issue. This experience has left me feeling disheartened as I had hoped to continue using UberEats, but I am now hesitant due to this incident. Best regards, R.

There is an $87.24 charge on my account that I discussed with chat through the app. However, the app kept crashing, and they explained that it was related to a chargeback in November [redacted] due to an undelivered food order. Despite not receiving the order, Ubereats support informed me I would still be charged. It is frustrating to be charged for something I never got. Chat mentioned they would continue charging me. To resolve this, I hope they can stop the charges for the undelivered order. I will need to find an alternative solution until they refund the recent $87.24 charge for an order that was never delivered.

I am uncertain about the specific order, as I initially had no issues with the delivery person until a few days following the delivery. I typically provide my phone number in the delivery instructions to receive notifications upon arrival. However, one particular delivery driver retained my number and began contacting me days later. Initially, the messages seemed innocuous, but they progressively became inappropriate, inquiring about my age, offering to buy me lunch, and suggesting free delivery. I have never encountered this individual before, and their actions violate professional conduct while causing me distress. The contact number of the person is +[redacted]3. I urge for immediate action, potentially suspending this individual from the delivery service to prevent future occurrences. I anticipate a prompt response within a week; otherwise, I will assume no action has been taken. Thank you.

Hello. This is my first time ordering food with Uber, and I encountered an issue with my payment. Yesterday, I accidentally paid twice for my order. When checking out on the app, I selected payment in cash, but then I noticed an unauthorized charge on my PayPal account. Despite this, I still gave the Uber agent 25 euros in cash and also paid through PayPal. The total order amount was 24.09 euros plus a 2.49 euro tip. I never authorized any payments through PayPal, so I'm confused about how this happened. The Uber agent, Vijay, seemed unsure about the payment, which is why I gave him the cash. He provided me with his phone number, but when I tried to call, it was invalid. Can someone please assist me with resolving this issue? Thank you.

I was charged $10 more than the locked-in price on the checkout screen! The guaranteed price I paid during my order was $24, but my receipt the next day showed $34. I am requesting a $10 credit refund and additional compensatory credit for the inconvenience of disputing the charge. There was no correction or notice of this price change until after my order was delivered. The promotion I used was removed from the receipt issued a day later. The promotional processing system needs improvement. I expect to be charged the exact amount displayed at checkout for my final order total. Not pleased with the experience.

$44 has been deducted from my account while attempting to use Uber Eats. I spent three hours on the phone yesterday trying to resolve the issue. I have screenshots of my chat with their representatives, who were quite rude. My food was left outside in the cold for a while, and by the time I checked on it, it was cold. I informed them, but they did not offer to retrieve it. Losing $44 is significant, and I would like a refund. I am a frequent Uber user but will be hesitant to use Uber Eats again due to this experience. I kindly request that the funds be returned to my account. Thank you.

I placed an order with Chipotle on February 24th at 4:58. After realizing it was paid through my PayPal account, I cancelled the transaction. I received an email confirming the cancellation. I then reordered the same items at 5:02 using my American Express card. However, I see a charge of $15.49 on my PayPal account and two pending transactions on my American Express card, one for $20.73 and the other for $15.45, both showing as UberEats. I am concerned about the price discrepancies. I would like the PayPal charge reversed, and I only expect to be charged $15.45 on my American Express card. I would appreciate a prompt resolution to avoid double charges and the reversal of the PayPal amount. Thank you.

On February 26, [redacted], I placed two orders from Uber Eats: Orders #6EAE3 and #8B6AD from Hakka Chinese and Maida Indo - Chinese. The delivery address is Chapter Islington, 32-34 Market Road, N7 9AW. The app shows the orders as delivered, but I did not receive them. I missed the call from the driver due to poor signal in my accommodation, and I did not receive a notification that the driver had arrived. When I noticed the delivery time was near 2:30 am on the app, I hurried to the door, but there was no one there. Despite trying to contact Uber Eats helplines, I have not received any assistance. According to your policy, the driver is supposed to wait 7-8 minutes. I was at the door during this time, and I did not see the delivery person, Biniyam Kebede. I am disappointed by this careless behavior from Uber Eats. It is unacceptable for the delivery person to not wait or communicate properly, especially late at night. This incident has damaged Uber Eats' reputation in my eyes. I request either a resend of my order from the restaurant today or tomorrow at no extra cost or a prompt refund of the amount paid.

I ordered food from Wawa at 1:30 a.m. today. They called from a number listed as Uber, saying they couldn't make my order as they lacked the ingredients. They asked me to cancel and reorder. After contacting customer service, I was told I would receive an email for further instructions. Despite explaining the situation, I keep getting emails saying I'll be charged since the food preparation started. This is frustrating as there was no food prepared. I've contacted customer service six times without a solution. I'm shocked at the lack of assistance, and even received an email implying I should be more careful with my orders. It's unfair to be charged for something I didn't receive. I urgently need a refund.

Dear Support Team, I am contacting you regarding an issue with my recent order at Gastro Mania in Caerphilly. I placed an order for £52.88 last night via the email [redacted] but I have also provided the email [redacted] for contact purposes due to issues with the gmx address. Upon receiving the order, I found that only three containers were delivered instead of the eight items I ordered. The items received were different from what was on the receipt, and despite my efforts to get a refund through the app by submitting photos, I have not received it. I have reordered most of the items in good faith after the mix-up but would appreciate clarification on why the refund was not processed. As the order value is significant, I am seeking advice on how to proceed to receive a refund for the missing items. I am unable to provide additional photos of the food as it has been consumed, but I hope the initial evidence I submitted can be reviewed to resolve this issue promptly. Thank you for your assistance. Sincerely, K.

I am struggling to grasp why your company doesn't support its drivers. Customers can add a substantial tip and then retract it upon receiving their order. The practice of allowing this without a valid reason seems unfair and unprofessional. Drivers carry out their job by picking up orders prepared by the company, so if there's an issue, it should be directed at the restaurant, not the driver. I've come across numerous reports where customers exploit this ability to decrease or remove tips unfairly. It's essential for the company to stand up for the hardworking individuals who are crucial to its success. These drivers rely on their earnings, and the company depends on them. It appears that the lack of action or response may indicate a disregard for the drivers' welfare, which is disheartening.

We recently had our car stolen from our driveway, leaving us unable to go out for food. With a sick son at home, we had to resort to ordering from Jim's through Uber Eats. Disappointingly, my husband's burger was extremely small, cold, dry, lacking cheese and condiments, making it hard to swallow. Given our current hardship with the stolen car, this experience was even more disheartening considering the price and delivery fees paid. It's unfortunate that the meal was inedible, and we are unable to replace it due to our circumstances. Thank you for understanding.

Hello, last night I ordered food for around 22 euros and was looking forward to it. Firstly, the driver was late. Secondly, he called me to ask for my location, but since he didn't speak German and insisted on speaking English, I couldn't respond. He hung up and called me again about 20 minutes later when he was outside my door. When he arrived, he wasn't wearing a mask, and to my disappointment, the food was cold. Upon opening the meal, I discovered that the burgers with cucumbers did not have salad cucumbers as expected, but rather pickled cucumbers, which I specifically avoided by ensuring my order had no cucumbers or specifically salad cucumbers. I tried to complain last night but couldn't find the right channel. I also attempted to resolve the issue with the restaurant but was unsuccessful. I have now found where to lodge my complaint and don't think it's fair to pay so much money for such a disappointing experience. Please investigate and feel free to call me at [redacted]43. Additionally, my phone marked the driver's calls as spam twice. I await your response and will not accept this situation lightly.