TripAdvisor Customer Service Issues

Dear Martin, I wanted to update you on the information shared by Roland Phillips regarding Tax Foncier, which confirms St Pancrace as a commune/hamlet of Brantome. He provided details to contact Mayor M. Jean-Jacques MARTIOT of Brantome for verification. Village: Saint-Pancrace Country: France Region: Nouvelle-Aquitaine Department: Dordogne Arrondissement: Nontron Canton: Brantôme Mayor: Jean-Jacques Martinot (2[redacted]) Postal Code: [redacted] Commune Code: [redacted] If convenient, could we discuss this further over the phone? Please call me at +44 [redacted] [redacted] [redacted] as it's crucial to resolve this for our Tripadvisor listing accuracy. Thank you for your anticipated assistance. Best regards, Jane Burkin

Hello, I'm Jean Gaf, the proprietor of El Picante Mexican Restaurant in Ometepe, Nicaragua. I wish to report a fake review of my restaurant that was posted on the Elmer Tours page in Ometepe on May 25, [redacted] by a user named Amy R. Some evidence to consider: 1. Amy R only created a Tripadvisor account in May [redacted], yet the alleged visit to my restaurant took place in June [redacted]. It is suspicious that Amy R did not post this review directly on my restaurant's page following such a negative experience as described. I urge you to investigate this review on the Elmer Tours site as this is not the first time this individual has used other people's names to bolster their reviews and harm legitimate businesses. Similar incidents occurred recently with Hotel Soma, Willis Tours, and Dinartes Rental. I appreciate your help in addressing such reviews. It is very concerning that my restaurant is being accused of making a fictitious person ill. Your website is highly regarded by travelers, and I hope you will not tolerate this type of misconduct. I eagerly await your response. Thank you, Jean Gaf

I took a day trip from Bergen to Oslo on the Flam Railway on the 9th of June. My confirmation number is [redacted]0. The booking number is [redacted]60. I received an email on June 3 with a link to the tickets. I clicked the link and obtained a barcode which seems to serve as an electronic ticket. The email mentioned that a detailed schedule would be sent along with the confirmation and voucher, but I never received that information. I tried contacting Easy Travel the day before the tour but got no response. When I went to the Bergen train station with the electronic ticket (received by clicking 'get tickets' in the email), I was informed that this TripAdvisor ticket could not be used to board the train for the tour. Unfortunately, I missed out on the excursion.

Hello, I recently attempted to list my three suites by creating three separate listings as recommended by Trip Advisor for room listings. The three suites are located within the same house, which holds a single tourist license number. I have successfully published one listing with ID [redacted]0 on Holiday Lettings, but I am unable to locate it on Trip Advisor. However, when trying to create listings for the other two suites with IDs [redacted]5 and [redacted]3, I encountered an issue. The platform prompted me to enter the tourist license information, but it indicated that the license was already in use and requested only an ID. Could you please clarify whether I should combine all three suites into a single listing? Additionally, will this configuration allow for separate calendars for each suite? I am also facing difficulty locating my listing with ID [redacted]0 on Trip Advisor. Thanks, B. Bruti

Dear Sir, I made a booking for a trip to Auli through your website, Trip Advisor, scheduled from 14/6/19 to 17/6/19. We paid an advance amount of [redacted] on Trip Advisor and [redacted] via Paytm to Shalabh Rana. An executive named Shalabh Rana informed us about a large-scale wedding of the Gupta brothers and suggested we cancel our trip or choose another destination. We proposed Dalhousie and McLard Ganj, but no payment was processed for this new itinerary. For the past four days, the executive has been giving excuses, promising payment today and then delaying it to tomorrow. This unreliable behavior reflects poorly on your company. I am giving you a two-day ultimatum; otherwise, I will report this as a cybercrime and file an FIR. I demand the return of my money promptly.

I am Shapule M. from South Africa. I made bookings through Tripadvisor for two tours: Dubai Fountain Walk Bridge on June 18 and At the Top Burj Khalifa + aquarium and underwater zoo Combo on June 19. The Fountain tour went well, but the other agency, Traventure Travels, was unreachable despite multiple attempts with the provided number +[redacted]1. My Booking ref was BR-[redacted]74. Missing the experience at the Burj Khalifa was disappointing after traveling from South Africa. I am seeking a full refund promptly. I request compensation for the inconvenience and distress caused by this situation. Kindly reach out to me at +27 83 [redacted] or shapule @gmail.com for further assistance.

I had a reservation for the 9 a.m. Turtle Canyon Snorkel Adventure on Tuesday, July 9. Arriving at 8:30, we were informed the boat had a delay and would be 15 minutes late. By 9:45, no one had arrived, and the staff had no updates. Many of us requested refunds. To expedite my refund, can you assist? The tour was with Holokai Catamaran, and my booking reference is BR-[redacted]06.

I am inquiring about booking number BR-[redacted]88 . When we initially booked this tour, we carefully reviewed the details and were under the impression that the departure point was in London. However, upon receiving our confirmation, we discovered that we are expected to meet in Oxford, which is over an hour and a half away from London and poses a logistical challenge for us. Despite our attempts to reach out to the tour operator through TripAdvisor via calls and emails, we have not received any assistance. We are seeking a refund as we are unable to make it to the meeting point and wish to book a tour that departs from London instead. This experience has left me feeling disappointed with the lack of customer service provided through TripAdvisor. Thank you.

I recently stayed at the Chelsea Lighthouse vacation rental in Rockport, TX, and had a disappointing experience. The pictures provided were not accurate, and I was unaware that the owner lived underneath the rental. This information should have been disclosed. Now that I have seen the listing again, the pictures are still not portraying an accurate representation of the property. It's important for the owners to be honest about what they are renting out. In my case, knowing about the owner living below would have influenced my decision. Additionally, the lack of a picture of the front of the beach house is misleading. I encountered safety issues due to loose boards on the porch, resulting in an injury. I believe it's essential for rental companies to request pictures showing all angles of the property to avoid misunderstandings like this.

Hello, I made a reservation at Pallor Heritage for 3 double bedrooms from July 12th to July 14th. Upon arrival, I discovered we were only given 2.5 bedrooms. The third room had a cot smaller than a queen-size bed in a tiny room without proper door latches or a latch in the restroom. The bedding provided was dusty and full of insects, triggering severe allergies. Despite wanting to leave immediately, the remote location and poor road conditions convinced us to tough out the night in the other two rooms with 6 of us sharing. We were unable to contact TripAdvisor due to lack of network coverage. I am now seeking a refund for the booking since we were unable to stay at the property after having paid in full without previewing it.

I am writing in regards to booking ID BR[redacted]7. I made a reservation for 3 double bedrooms at Paloor Heritage from 12th July to 14th July for a total of 6 guests. I paid the full amount through TripAdvisor at the time of booking. Upon arrival, I discovered that I was given only 2.5 rooms. The additional half room was inadequate, lacking basic amenities like a cot, room size comparable to a store room, and no locking mechanisms on doors or bathroom. The room was unclean with dust and insects triggering allergies. Due to the isolated location and poor road conditions, we were advised to stay for the night. Without network coverage, I was unable to contact TripAdvisor. We were forced to adjust by cramming into the available rooms on double beds. The next morning, we left to find alternate accommodation due to the conditions. I seek a refund for the substandard accommodation and health concerns we endured. Kindly assist in processing the refund promptly. Thank you. Regards, A.R. (TripAdvisor ID - aryamar, Booking ID - BR[redacted]7) Email: [redacted]

I am disappointed with the inaccurate listing for Chelsealighthouse beach house through booking.com. The rental did not match what was advertised online. It is crucial for rental owners to provide clear photos of all angles of the property to avoid renters like me ending up in subpar accommodations. Chelsealighthouse's misrepresentation of the property, particularly by not disclosing that she resides underneath the rental, is unacceptable. If this information was transparent, I would have made a different choice. This misleading listing reflects poorly on your booking agency and constitutes fraud. Requiring owners to provide comprehensive exterior photos can prevent such deceptions. It is concerning that Chelsealighthouse is deceiving your agency. I urge you to address this issue promptly.

I would like to address an issue regarding a neighboring business in Carbonear, Newfoundland, Canada. The business in question, Route 66 Diner & Pub at [redacted] Water Street, is experiencing a troubling situation with the owner, Pauline Yetman, who was previously employed by me. There have been concerns raised about biased reviews on Trip Advisor, with the owner leaving positive ratings for her business and negative ones for ours, Stone Jug at [redacted] Water Street. The situation has escalated, with family and friends also leaving questionable reviews. This has been ongoing since January [redacted], and it is impacting the reputation of our establishment. We kindly request assistance in rectifying this matter by following Trip Advisor guidelines and ensuring a fair assessment of our restaurant's true value. Your attention and support in this matter are greatly appreciated. Thank you, Bruce Branan Stone Jug Carbonear, Newfoundland, Canada

I am a regular user of your site and frequently recommend it to others. I have left many reviews. Recently, I booked a tour to the Rodin Museum in Paris and was issued a voucher to exchange for tickets. However, the exchange location was 21 minutes away from the museum, which was not communicated clearly. Despite the fine print mentioning the address, the inconvenience was significant. I decided to pay directly at the museum instead. I purchased two tickets and now request a refund for both. Moving forward, I suggest either adding a prominent disclaimer about the ticket collection location or ensuring that tickets are more conveniently accessible. This experience has left me disappointed and questioning the reliability of your services, which undermines the trust you aim to establish.

Upon arrival at the vacation home we rented through Trip Advisor, the owner informed us that she had no record of our booking and another reservation for the same dates. We are currently stranded in Crystal River with our family for our long-planned vacation and reunion. Our booking number is BR[redacted]1, and we have already paid the $[redacted] bill in full. Any assistance would be greatly appreciated.

I am inquiring about a recent booking my husband and I made for a day tour in London through Viator. The information provided did not mention that it was a walking tour. It would have been helpful to know the duration between sights and the overall time needed to complete the tour. Had we been aware that it was a walking tour, we would have chosen a different option. Regrettably, due to mobility issues, I struggled to keep up and enjoy the experience, finding it more painful than pleasurable. We discovered it was a walking tour only upon arrival at the meeting point when it was communicated to us. While our guide, Toby, was attentive, I couldn't fully participate. I kindly request a refund of the tour cost for both my husband and me.

Hello, I wanted to address an incident involving a group of men who recently stayed at our establishment. Despite explaining our house rules, there were disruptions including noise disturbances, forcing another family to leave, and smoking activities outside the designated area. When I addressed the situation the next day, one of the men became aggressive. I informed them of the consequences for violating rules but decided to give them another chance based on their apology. Unfortunately, this decision led to further issues, including negative feedback affecting our business. I believe the matter should have been escalated to the authorities. I am seeking assistance and would appreciate a prompt response. Best regards, Neil C. Owner Vagabond Bunkhouse Ffordd Craiglan Betws y Coed. Phone: 01[redacted]50 Mobile: 07[redacted]46

Review by Rugerbugger of Western Greenway B&B in Newport County Mayo, Ireland on August 3rd: I am writing in response to a review posted on my site today. I am distressed by the inaccurate content of the review. The individual did not stay at my property, and the information provided is deceiving and false. The person in question called to inquire about a double room, which was unavailable. I offered a family room for [redacted] euros for two people, discounted from its usual rate of [redacted] euros. The reviewer claimed to have seen a lower price on Booking.com, but upon checking, it was actually [redacted] euros. Despite offering a reduced rate of [redacted] euros, the individual did not show up on the agreed date. This negative review does not align with the positive feedback I usually receive, and I request that it be removed due to its misrepresentation of my character. I await your prompt response. Thank you, Nuala McCaffrey.

I would like to share my experience with a particular business site. Following our post on TA, we involved management in addressing a review that seemed like blackmail and cyber abuse. Despite our efforts, we received no response regarding the disputed review. The reviewer's claims are unfounded, as we never arranged any services for her underage child due to the lack of adult supervision. We have witnesses who can verify this. It's important to note that minors cannot participate in tours without the necessary consent from a parent or guardian, which we strictly adhere to by only accepting bookings involving adults. No contract, phone call, or communication was made for any services regarding the individual's child. It is crucial that Trip Advisor contacts us promptly at 1-[redacted] to address this situation.

Hello, I used to be a successful vacation rental owner in Munich, Germany through FlipKey, which was later acquired by TripAdvisor. I have a couple of inquiries: 1. I am looking to relist my property but I am unable to access my account as it requires a code linked to my old phone number, which I no longer have. Can someone assist me with reactivating my account? 2. I would like to list classes and workshops under "things to do" on the site but I cannot seem to find the option to do so. Can you guide me on how to proceed with this? Thank you for your help. Best regards, Ameet