TripAdvisor Customer Service Issues

Hello, I had a conversation with a representative named Sahik, but the chat suddenly disappeared. I am attempting to list OLEA restaurant in Malta. Previously, I represented NAASR RESTOBAR in Malta until [redacted]. My old email was [redacted], and my current one is [redacted] I tried the verification process for the landline call, but no call came through.

I made a booking for a boat trip in Cancun with the booking number SAT-[redacted]6 which was supposed to include a buffet lunch. However, on the day of the trip, we were informed that the buffet lunch was canceled due to supporting local businesses on the island, and we would have to cover our own meal expenses to be refunded later. Upon boarding the bus, we were asked to pay an additional $25 per person for port fees without any mention of the lunch refund. I inquired about the refund three times during the trip, and the tour guide directed me to an online website without specifying which one or providing instructions. I later learned that we needed to request the refund immediately on the bus, as no refunds would be issued otherwise. The lack of communication and transparency regarding the refund process was disappointing. I am seeking assistance to reclaim the $40 spent on lunch at the island restaurant.

Hello, this is Hotel Villa Bellavista in Praiano, Italy. I would like to address a review that was posted on the 24th of March which accuses us of fraudulent behavior. The guest had made a reservation using an expired credit card with a February [redacted] expiration date, which our system does not accept. We did not mention tripling the price, and our hotel is closed until April, which is why there was no response. The review does not align with the situation since the reservation was canceled due to the invalid credit card. We kindly request the removal of this review as it is unfounded. In Italy, defamation is taken seriously under the penal code, and we have evidence of the expired credit card email. Thank you.

I have a flight booked for September 26th from Melbourne to Manchester, UK, returning October 19th. I need to change these dates to an earlier date and I am willing to pay the additional fees. My booking reference is 6JGBZ3 with Qatar Airways. I want to travel around May 28th, [redacted], returning on June 18th, [redacted]. I understand there will be extra costs involved, but due to my sick mother in her mid-80s, I need to get there sooner. The dates are flexible, and it doesn't have to be the same airline. You can reach me at [redacted] [redacted] [redacted] in Australia.

Hello, I need assistance. I attempted to rent an apartment and during a discussion with the owner regarding its location and cost, I was asked to transfer €1,[redacted] for the first month's rent. Subsequently, I was informed that an additional €1,[redacted] was needed by "tripdvisor" to proceed. After sending a total of €2,[redacted], I was promised the keys for a viewing but it has been a week and I have yet to receive them. I wish to cancel the booking and receive a full refund of €2,[redacted] as the owner has been dishonest throughout. Can someone please assist me with this issue? Booking number: 7F1DBF2B

I booked a tour for October 6, [redacted], as part of the Zurich Tour with a lake cruise. My confirmation number is [redacted]. However, I have not received any trip details, and it's not showing up in my account. It seems like the information might have been sent to the incorrect email address. The correct email is [redacted] Initially, the booking was for 3 individuals, but now only my wife, Claire Chambers, and I will be traveling, reducing the count to 2 people. I kindly request to update the booking accordingly and provide me with the necessary information. Thank you, John Chambers

I recently received a last-minute booking from Holiday Lettings through Trip Advisor for Hummingbird Cottage, causing unexpected stress for me and my team due to lack of prior notice. Luckily, I managed to find alternative accommodation for myself during the guest stay. This experience prompted me to realize I never intentionally signed up for Holiday Lettings or had an active Trip Advisor account. The sudden booking was a surprise, leading me to cancel my Trip Advisor account to avoid future incidents. However, I have yet to receive payment of US$[redacted].00 for the booking (Alex Morgan, Reference BR[redacted]9 7-11/04/23). I would appreciate guidance on how to receive this payment, ensuring it reaches my account, which may still be on file despite my account cancellation. If necessary, I can provide my account details again. Thank you, Sarah Dewing.

I made a reservation on TripAdvisor about seven hours ago, which I need to cancel before the 27th of April. My phone was stolen, and I had to get a new one. I can't access my TripAdvisor or Gmail because of two-step verification linked to my stolen number. Can you assist me in signing into my TripAdvisor account or ask security questions? If that's not feasible, I can log in next month from my iPad once I'm home. For now, can you please cancel my reservation with Ox Expedition? You can reach me via email at my partner's email, which I will provide below.

According to the information on the Trip Advisor website, the excursion was supposed to take place on Saturday, April 22nd, [redacted], at 1:30pm. Unfortunately, upon arrival at the pickup location, there was no shuttle awaiting us as indicated. After contacting the excursion company, we were informed that there were no excursions scheduled for the date we had booked through Trip Advisor. This unexpected turn of events led to us having to reschedule the excursion for another day, resulting in the loss of a day of our vacation.

This situation is frustrating. I spent nearly 40 minutes searching for an email submission. Please close my account right away. IMMEDIATELY!!!!!!!!!!!!!!!!!! It seems you are avoiding customers. You are wasting our time. I am bombarded with spam and marketing emails, and when I try to unsubscribe, it prompts me to log in. I should not have to log in to unsubscribe. You have my email address. I want to be explicit. If I receive another email from you, except for an apology and confirmation to cease contact, I will take legal action through small claims court. If you doubt this, feel free to test me. Do not contact me again and improve your website if you wish to remain operational. This is a formal cease and desist notice.

I am experiencing a concerning situation with my account. After receiving an email stating that a booking was made for my apartment by Mrs. Priscilla Verde from August 7th-21st for [redacted] euros with booking reference BR[redacted]8, I realized that my account has been compromised. My name is Erika Valic, ID [redacted], and I am unable to access my account properly. Instead of seeing my information, someone named Trek788616 appears, preventing me from managing my bookings or messages. I urgently need assistance to cancel Mrs. Priscilla Verde's reservation as the dates are already booked by other guests and to secure my compromised account. Kindly help me resolve this issue.

Dear TripAdvisor Team, I have been patiently waiting for almost a year for a resolution to an issue regarding the location of Surf and Turf Chiang Rai on Jedyod Road. Despite numerous attempts to update the map pin to reflect our new location, I have not seen any changes. Customers continue to arrive at the old location on Phahonyothkn road and complain about the confusion. I have contacted your team via phone and chat multiple times without success. This seemingly straightforward problem has significantly impacted my business as new customers are unable to find us at the correct address. I am deeply disappointed with the service provided and would appreciate your assistance in resolving this issue promptly. Thank you for your attention to this matter. Best regards, Pisanu Sunmgren

I seem to have lost access to many of my posts. I have two email accounts, [redacted] and [redacted] Currently, I can only log in to one account with 50 posts and a few pictures. The other account, where my username was Licksmith, seems inaccessible despite numerous attempts to reset the password. I have not received any responses from support. Can you please merge both accounts since they belong to me? Please help me access all my content under these two email addresses. I keep seeing references to "licksmitham12" and "Amex12," but I believe these are unrelated.

Review Dispute: Excellent Morocco Tours Title: Complaint about Driver ID#: [redacted]99 Dear TripAdvisor Team, Thank you for your email. I am unable to provide a specific name, date of the employee, or any relevant information regarding this issue. I have never met, seen, or had any contact with this individual. I suspect this could be related to personal matters as I am involved in various associations and political unions, making me a target for certain opposition parties. I have attempted to contact you multiple times with no response. If the claims made by this individual are true, I would request authenticated documents, emails, or photos proving their booking. Communication is essential for me to understand customer needs and pricing. Without evidence, I kindly ask for the removal of this comment promptly. This false accusation is detrimental to my business, and I trust you will investigate the matter appropriately. Sincerely, Excellent Morocco Tours Team I appreciate your prompt response. I remain steadfast in my assertion that the review in question is baseless and misleading. I have provided my account of the incident in response to the review, hoping for a fair examination. Most TripAdvisor users value management responses to negative feedback. Despite this, false information spread by my competitors persists. I urge you to continue investigating this issue, and I am willing to cooperate. Please remove the review promptly, as it is unfairly impacting my business. I have confidence in your commitment to uncovering the truth. Best regards, Excellent Morocco Tours Team

Good afternoon! I made a payment for invoice GR-[redacted]-4A7EDA on 03/05/[redacted], but my booking reference 4A7EDA was canceled. I was informed that my bank should have received the refund within 10 days. It has been 13 days now, and I have yet to receive the refund. Could you please let me know when I can expect to receive my money back? If the refund has already been processed, could I please receive a receipt of the transaction via email for proof with my bank? Thank you! K.M.

I was contacted to list my home on TripAdvisor for a 1-month trial. I was supposed to be contacted again to confirm if I wanted to continue, as I didn't plan on subscribing annually. However, I received an email mentioning the first installment of the subscription, and shortly after, I noticed an unauthorized charge of Euro 36 on my account. I've requested explanations multiple times but aside from a message stating "I'm sorry, we will resolve this," nothing has changed. Can someone please contact me at [redacted]?

Hello, I have a security question regarding TripAdvisor. Lately, I've been browsing properties on Facebook Marketplace, where I noticed some unusually low prices listed by "agents" who request your email. Subsequently, the "owner" claims the property is theirs, but they are out of town, insisting on using TripAdvisor for the transaction. They provide a link for a deposit. This situation raises doubts, as this is not the first time a property owner has done this to me. How can I confirm if this is a scam? Are there specific questions I can ask the "agent" managing the property or other methods to verify legitimacy? I appreciate your assistance, and please excuse any language errors in my message.

Hello, I am experiencing issues with Tripadvisor in the past few days. When trying to post a review, I encountered an internal error that prevented me from submitting it. Following this, I attempted to log into my account only to find myself directed to a stranger's profile. Despite repeated attempts to access my account, I was unsuccessful due to forgetting my password. After resetting my password as instructed via email, I faced further difficulties. The first time I entered the new password, I received a captcha error. Subsequent attempts to log in were unresponsive, leaving me stuck on the page without any functionality. Additionally, the email provided for Tripadvisor support was not helpful, further complicating my situation. Despite following all suggested steps on the website, I still encountered issues with logging in. I now find myself unable to access my account using any of my email addresses or the new password. Your assistance in resolving this matter would be greatly appreciated. Thank you, P.C.

TripAdvisor included a booking.com link with "Reserve now, pay at the property" for our lodge, but our policy requires a prepayment. A guest booked using this link, but when we tried to charge the deposit, the transaction was declined. The guest accused us of fraud despite our clear terms on booking.com. They canceled the reservation, left a 1* review on TripAdvisor without staying, and no payment was processed. We believe the guest's frustration stems from misleading advertising, and we requested TripAdvisor to remove the review without success.

I recently cancelled a Segway tour on TripAdvisor, but I am puzzled because it does not appear as cancelled on the app. I received an email alerting me that my card will be charged $[redacted].20 on June 2, [redacted], with Reference # [redacted]. This has caused confusion as I expect not to be charged due to the cancellation. I have been a long-time member of TripAdvisor and have always been satisfied with their service. However, this situation is concerning, and I would like clarification to ensure the tour is cancelled and my card will not be charged erroneously. I intend to dispute the charge with my credit card company if necessary. Your prompt assistance in resolving this matter would be greatly appreciated.