TripAdvisor Customer Service Issues

Hello, I own a property listing in Coulans sur Gee, France [redacted], called Les Haies. Due to changing my laptop, I am unable to sign in to my listing. The phone numbers listed are outdated, as we have changed them post-COVID-19 due to no bookings. You can reach me at my new mobile number [redacted][redacted] or via email at [redacted] I appreciate any assistance. Thank you, Steve Dummett, property owner.

I made a booking with Holiday Lettings and unfortunately, I have encountered some issues with the accommodation. The booking reference is BR[redacted]0. Upon arrival, the room was not cleaned, and it still hasn't been cleaned. Additionally, there has been no heating since my arrival due to a damaged control valve, which was not fixed but removed on Thursday. As a result, the heating is constantly on full heat. I have been unable to resolve the problems with the owner, and I now need to cancel my booking from Saturday, November 13. I'm requesting a refund for the period from November 13 to November 25 due to these issues. I have pictures and a witness to support my claims. Thank you for your understanding. Regards, U. Fongern.

Hello, I am inquiring about the payment for the apartment booking we made on Monday at Jeffrey Street in Waverley, Edinburgh, EH1 1DH. We are concerned as we have not received any confirmation regarding the transfer we made. We were informed that the transfer takes 2-3 working days, and we need the confirmation to secure the flat. It is crucial for us to understand the status as we have already sent the month's rent and deposit. This is a significant amount for us, not only for our upcoming move to Edinburgh but also to ensure a smooth transition when we arrive next month. Please update us at your earliest convenience. Enclosed are the bank details of the transfer for your reference. Thank you.

Good morning, I am a representative from Beniconnect, a company specializing in airport transfers to and from Alicante, Murcia, and Valencia. We have noticed that some companies have been awarded the 'Travellers Choice' award for [redacted] by Tripadvisor. In the past, we have earned the Certificate of Excellence in [redacted], [redacted], and [redacted], and the Travellers Choice award in [redacted]. We consistently maintain an impressive average rating of 4.5 out of 5 for our services. We kindly request your consideration for the Travellers Choice award for [redacted] to showcase our commitment to excellence and use it for promotional purposes on our website. I await your response. Thank you, Allan F. Customer Services Manager

I bought a trip to Montserrat but did not receive the experience I paid for. I purchased upgrades that were not honored by my guide. The free time promised in the description was not given due to the guide's disorganization, resulting in a wasted experience. I specifically selected an English tour and was displeased to have a bilingual guide who struggled with English. It was a disappointing experience overall. I am seeking a refund in order to book with a different company for my trip.

Good morning, I contacted you yesterday and received a response, but I am unsure how to proceed with resolving the issue. I am an employee at Beniconnect, a travel agency located in Benidorm. Our main focus is arranging transfers to Alicante and Valencia airports. I inquired about whether we will be honored with the Certificate of Excellence or the Travellers Award for [redacted]. Our current Trip Advisor rating is 4.5 out of 5. We have been recognized with these awards in the past due to our commitment to providing high-quality transfer services to our customers.

I was informed by the tour operator, Ghumega India, that they have not received any payment or communication from TripAdvisor, so they are unable to assist with my trip. They are requesting additional payment directly to their personal account to provide further help. I am hesitant to make more payments without receiving a refund from TripAdvisor. Currently, I am stuck at the airport with my wife on our honeymoon.

Hello, I'm Lyubov T. I have a question about booking accommodations through TripAdvisor for a long-term stay in Prague. The flat owner, based in London, wants payment through your website before showing me the flat in Prague. He mentioned that TripAdvisor would hold the payment until check-in. If I cancel, I'd get a full refund. Can you confirm if this process is legitimate? The owner claims to be a member since [redacted] with a good rating. Your insights are appreciated. Thank you.

My tour for tomorrow got canceled, and they mentioned I need to request a refund from Trip Advisor. ___________________________________ From: Amigo Tours We regret to inform you that the Tour cannot proceed as planned. Please indicate if you can attend on either December 15th or 17th. If not, you may proceed with canceling and receiving a full refund from your travel agency. Reply View conversation in Booking Details 4x1 Tulum, Cobá, Cenote & Playa del Carmen Small Group Tour Cancún Hotel Pick up at 06:00 Booking Reference BR-[redacted]72

Hello, I am experiencing an issue where my listing is currently offline due to a missing Tourist License Number, which I have never possessed. I am unsure of where to acquire this number. I do have a Resort tax ID and a BTR number, but I have never been asked for a Tourist License Number in the past. I am eager to have my listing reinstated online. Could someone kindly assist me in navigating this process? Your guidance would be greatly appreciated. Thank you, Gheisa Paiva

I have concerns about the review vetting process. During my recent 14-day stay at the Best Western Plus in San Pedro, CA, the hotel did not meet the description provided on Trip Advisor. Reviews during my stay did not accurately reflect our experience, such as a review mentioning pool use when the pool was closed due to COVID. I believe Trip Advisor's credibility is questionable if inaccurate reviews are not policed. It would be helpful to include a disclaimer for transparency. Reviewers with only one review history should be monitored more closely. There is room for improvement in ensuring the accuracy of reviews on the platform.

We listed our property with you, and guests stayed with us from December 24 to 28. We are awaiting our payment, but we noticed on the dashboard that there is a delay without any explanation provided. There was some communication with the guest requesting a refund due to a temporary oven at the property. Prior to their arrival, we shared photos of the small oven, and they acknowledged it was satisfactory. During their 4-night stay, the guests used electricity and pool heat, which we did not charge for, and we also had to cover cleaning expenses post-departure. Could you please clarify the reason for the delayed payment release? Thank you.

We had a flight scheduled with Helicopters Aviation for December 30th, [redacted], at 10 am. Our provider had to cancel due to weather conditions. They instructed us to cancel on TripAdvisor, which we did. However, the refund amount displayed is showing as zero, which is inaccurate. We were assured we would receive a full refund since the cancellation was not on our end. The booking confirmation number is [redacted]. Kindly process the refund promptly.

Hello, I have been attempting to reach Viator for a refund, but they instructed me to contact TripAdvisor instead. On January 9th, Avianca Airlines denied my friend and me entry to the country because they had not received our PCR results within the required 36-hour window. Our PCR test expired the next morning at 8 am, so we were informed that we needed a new PCR test, to purchase a new flight, and to wait another 36 hours before boarding a new flight. Consequently, I informed Mike at Viator that we would not be able to make it to the Managua airport or enter Nicaragua, which means we cannot take the booked shuttle from the airport to Rivas. I am kindly requesting a full refund for this situation, as it was beyond our control. Travelling to Nicaragua appears quite challenging, so we are considering skipping the visit for now or until the pandemic subsides. I truly appreciate your assistance in obtaining a full refund. We have been fortunate to receive understanding and refunds from others given our circumstances. The booking reference is [redacted]. Thank you very much in advance. Amélie

Dear Sir, I recently hosted Mr. Shameer Naik and his family at Aldora Holiday Homes from 22nd to 25th December [redacted] with booking number #BR[redacted]3. Despite your mention of sending the hosting charges on 22nd December [redacted], to my disappointment, I have not yet received it. It is possible that I missed collecting the cash on the initial date, leading to its return. Kindly reissue the payment to either my PayPal account or SBI account promptly, as I require the funds urgently. While the guests left content, the delayed payment has left me dissatisfied. Concerned, Aldora Holiday Homes Chundale Sir, I am in urgent need of settling dues and request the prompt release of my overdue payment for hosting Mr. Shameer Naik and family at Aldora Holiday Homes in Chundale. Your attention to this matter is greatly appreciated. Sincerely, Aldora Holiday Homes Chundale Dear Sir, I urge you to resend my hosting fee with immediate effect, as I am facing pressing financial constraints. Your swift action in this regard is crucial. Thank you, Aldora Holiday Homes Chundale

When browsing for hotels in Chatham, Cape Cod, I found it frustrating that TripAdvisor listed over [redacted] properties not actually in Chatham. It took me four pages to locate the Chatham hotels I was interested in. I then tried narrowing the search to Chatham "Hotels," but was overwhelmed with over [redacted] hotels from across New England. It was tedious to sift through so many unrelated options. I wish the Chatham properties were listed first to make the search more efficient for visitors. I believe this adjustment would significantly improve the user experience on TripAdvisor and benefit all users looking for accommodations. Thank you for considering my feedback.

On the 20th of June [redacted], two adults are looking to participate in a 1-day game drive safari at Moremi in Maun, Botswana, with the option to cancel for free up to one day before. The price is advertised at starting from [redacted].12 Euros per adult. Before booking, they have a query on the maximum possible price per adult. Their attempts to book online have been unsuccessful for the last two weeks due to an error message stating the request couldn't be processed. They are seeking assistance and can be reached via email at [redacted]

Hello, I made a reservation for a tour at Lunugamwehera National Park in Sri Lanka for tomorrow morning, February 13, [redacted], under the name Lars Sundrum (Booking number on TripAdvisor: [redacted]). I tried to arrange the free pickup service from Hambantota as advertised in my booking. However, the organization informed me that pickup is not available from this city and asked for $64 for transportation from my accommodation in Tangalle to the national park. I ended up canceling the tour with the operator's approval, who advised me to contact TripAdvisor for a refund. Unfortunately, I couldn't find a way to address this issue on the website. Canceling the tour would forfeit any chance of a refund, which I am reluctant to do due to the misinformation provided on TripAdvisor about the pickup. Any suggestions on how to proceed would be appreciated. Thank you, Lars Sundrum

Dear Team, I wanted to bring to your attention that we own a property previously known as "Elephant Stables Weligama Bay," now called "Parangi Weligama Bay." We tried to claim the business under our username "Theme Resorts," but encountered an issue as the provided number was for the sales manager of Elephant Stables, not the property itself. Since Elephant Stables no longer manages the property, the owner has signed a new lease agreement with us, "Theme Resorts," for Parangi Weligama Bay. We are requesting to update the property name on your platform to reflect this change. If necessary, we can provide lease agreements and deeds for verification. Please reach out to me at [redacted] or at +[redacted]2 for additional information. Thank you for your assistance. Best regards, Sameera

I have a listing on Tripadvisor named Kubu Metsi Lodge. I need assistance with adding photos and managing the listing. We also have Nkala Lodge listed and would like to add our third lodge, Ntamba Safari Lodge. Please contact us at +27 -[redacted]58 to provide guidance. Thank you.