TikTok Customer Service Issues

Could you kindly assist in unlocking my live feature? I am 16 years old, have [redacted] followers, and reside in the USA. I believe I meet the requirements for this feature. A week ago, I submitted my official passport as requested to unlock it. I followed the steps by logging out entirely and logging back in, but unfortunately, the live feature remains inaccessible. I would greatly appreciate your help in resolving this issue so I can engage with my fans on a more personal level. Thank you, @lawsonspolansky.

On March 21st, my TikTok account @ciaraemily was mistakenly suspended. I believe no community guidelines were violated, and I cannot find any option to appeal the suspension. I kindly request the restoration of my account, as it holds 7 years worth of precious memories. The video I posted before the suspension was work-related and did not breach any guidelines. I can provide the video for reference. I am of the appropriate age to use TikTok, and I am willing to provide proof if necessary. I did not receive any prior warnings regarding my account status. Thank you for your attention to this matter.

My TikTok account, @Arabellaanicole, is currently locked. Despite multiple attempts to reset the password, I can't proceed past the 2nd verification code due to not having access to the old phone number on my account. I have a new phone number now. I've tried contacting TikTok for help via email, reporting the issue on my page weeks ago, but haven't received any response even after 3-5 days. I do have access to the email linked to my account and just need assistance in restoring my account without the old phone number. Thank you for helping me with this.

I would like to report an account for posting an offensive video on TikTok. The account, which is similar to "Robertcelderone," was previously deleted but has resurfaced. The video in question showed a disturbing statement about a neighbor's house on fire. My friends and family, along with myself, found this content highly offensive. I enjoy many TikTok videos, especially the artistic ones. However, it is important to address harmful content like this. I kindly request for the account to be blocked or deleted to prevent further harm. I hope that necessary actions will be taken to ensure the platform remains a safe space for everyone. Thank you for your attention to this matter. 🙏

I am a 21-year-old user who has been mistakenly banned on TikTok due to my age. Despite providing my ID to prove my age, my account remains inaccessible. I have tried to appeal via the app, but there is no option available, and the system advises trying again later. I have also contacted TikTok support through email and their website, but they keep redirecting me to appeal on the app. I have submitted proof of my age with both my driver's license and passport, along with photos of me holding them. My birthdate is 04/02/[redacted], confirming I am of age. However, TikTok has yet to lift the ban. My TikTok username is @sheluv_sajid.

I am facing issues while trying to place advertisements through your platform. When attempting to log in via Shopify, I consistently encounter a "network error" message as displayed in the attached screenshot. I have attempted various login methods including using email/phone and TikTok, but unfortunately, none have been successful. I have even uninstalled and reinstalled the TikTok pixel, but the error persists. Additionally, when I try to submit a ticket to address the login problem stated above, I receive an error message stating "invalid account ID," even though I have copied and pasted the ID from my account. I am eager to kickstart my advertising campaigns soon. Kindly provide guidance on resolving these issues promptly. I have screenshots available illustrating the errors described.

I am having trouble accessing my account because the email associated with it is deactivated. Initially, I used someone else's phone number as I didn't have one when I signed up. Despite numerous attempts, I have been unsuccessful in accessing my account through various methods such as other phone numbers, emails, Facebook, and Instagram. My Instagram is visible on TikTok but I am unable to use it without access to my old iCloud account. I am worried about losing my account and the precious memories, like videos of my late dog, associated with it. I've faced issues with TikTok customer support and encountered a potential scam. I am reaching out for assistance to reset my password and regain access to my account, especially considering the emotional value of the content stored there.

Hello, I have lost my cellphone and prior to that, I was using my TikTok account under the username crystalbaozi with the password automatically saved. As such, I cannot recall my password and the original email address used for signing up. Despite attempting all potential email addresses, I have been unsuccessful. I possess 30k followers and am eager to regain access to my TikTok account. I am willing to provide any necessary personal details to verify my identity. Your assistance in this matter would be greatly appreciated. Thank you.

Hello TikTok Team, I want to express my gratitude for the opportunities your platform has provided me. However, I recently encountered an issue where my account was banned without a proper warning while going live. I have invested a year and a half of hard work into my account, and it's disheartening to be banned for something I did not do intentionally. I am eager to improve my interactions within the TikTok community and kindly request a chance to regain access to my live feature. This access is crucial for me to continue selling and supporting my family financially. I sincerely apologize for any unintentional violation and hope for your understanding. Thank you, Nicole.

Last week, during my live session, I unexpectedly got permanently banned from TikTok. I believe some individuals in the comments section were unfairly reporting me. TikTok was my outlet to enhance my mental well-being through product promotions, which also provided me with something positive to anticipate, especially with the upcoming payments I was expecting from collaborations. Now, all my funds are held up in processing, and future payments are at stake. It's distressing not being able to access my earnings. I feel disheartened and overwhelmed by this situation. I strive to maintain a positive attitude, and this ban has blindsided me. I urgently need this issue resolved.

Hello, my name is Adrianna, and I’m having trouble accessing my TikTok account. I recently switched to a new phone after my old one broke, and now I can’t remember my password. The issue is that I signed up with an old phone number and email address that I no longer use. When I try to reset my password, it asks for the email or phone number associated with my account, but I can’t recall what I originally used since it was a while ago. I’ve tried several emails and phone numbers but none seem to work for resetting the password. My username is “adrianna.didavide.” I’m finding this situation quite frustrating. I’m not sure how I can verify my identity, but if there’s any way for you to assist in resetting my password, I would greatly appreciate it. Thank you for your help.

I discovered a fake account using my pictures without authorization and mentioning my old account name in a video. This situation is distressing me, and I have changed my account name to address it, but the tag still redirects to my profile. I am facing unwarranted targeting due to this issue. I need assistance in removing the mention to alleviate the mental strain it is causing me. Originally, my account name was .__bossbitch__, and the fake account in question is bossbitchbabe_. Any guidance on how to rectify this problem would be greatly appreciated.

Dear Support, I signed up for TikTok on Tuesday, May 2, [redacted], as @tonhistoirereddit and started posting on Thursday, May 4, [redacted]. I ensured my content quality and used only royalty-free videos. Initially, everything went smoothly with my first six posts. However, my seventh post received no views as it didn't appear on the For You Page. Today, Friday, May 5, [redacted], I encountered the same issue with my two new posts. Despite following TikTok's guidelines and creating high-quality content, my videos aren't reaching the For You Page. I am unsure why this sudden change occurred and seek assistance in resolving this matter or guidance on how to enhance my presence on the platform. Thank you in advance for your help. Have a great day.

I recently encountered an issue with my main TikTok account, where it indicated that my login had expired. Upon returning to the account after a short period, I realized I couldn't recall the associated email or password. I understand this may sound suspicious, but I unintentionally used a random email as a backup that has now become the primary email linked to the account. This account holds numerous cherished memories and connections with friends through various posts. I am willing to provide identifying information, like matching pictures, to verify ownership. Kindly assist me in regaining access to retrieve my private videos. Thank you.

Mon compte verrouillé est bien le mien, comme le prouve ma carte d'identité ci-jointe. Voici les détails associés à mon compte : Nom d'utilisateur : @user[redacted]51 Numéro de téléphone : [redacted] Adresse mail : [redacted] Téléphone utilisé : iPhone 14 Pro Max. Merci de débloquer mon compte rapidement, car je n'ai pas accès aux anciennes informations.

I was wrongly suspended from direct messaging. A friend jokingly reported me, leading to a one-month ban. I feel this is unjust since the community guidelines suggest a shorter suspension for such actions. It is my first offense, and I appealed the decision, but it was denied without explanation. I suspect the suspension came from me calling my friend a mild name. Considering the content on the app, this seems excessively harsh. I request to be reinstated and have my record cleared, as I believe I did not violate any rules. My username is @zackspaces. Thank you.

My TikTok account has been suspended, and I am eager to have it reinstated soon. While I understand that the content may have not met the community guidelines, the purpose of the videos was purely for entertainment and audience engagement. I apologize for any violations and assure you that I will ensure future posts comply with your standards. I kindly request that my personal account be restored promptly. Thank you for your attention to this matter.

I am experiencing difficulty accessing my account through the app. I have tried to log in with my phone number and the access code from the text message, but I am consistently receiving timed out, account does not exist, or too many attempts error messages. However, I am able to sign in online, confirming the existence of my account linked to my phone number. Although I have tried to reset my password, I keep encountering an error message. I would appreciate some guidance on how to successfully access my account through the app. My username is ecoussens.

My TikTok account was erroneously permanently banned for alleged underage nudity, which is not true as I have never posted such content. I am an adult, and I am willing to provide proof of my age through ID and passport verification. Despite my efforts to contact TikTok by sending emails and using secondary accounts to submit forms, I have not received a satisfactory response. When I try to appeal through the app, no response is given, and when I email, I am directed to submit forms or appeals through the app, which I can't access due to being locked out. The initial appeal was unjustly denied, leaving me no option to appeal again. I am seeking guidance on how to effectively reach TikTok and have my account reinstated.

Hello, this is Olivia. I was unjustly banned from going live on TikTok a year and a half ago due to trolls abusing the reporting system. Despite my continuous efforts over the past year and a half, I have been unsuccessful in regaining access. I have been a responsible user on the platform for six years since it was known as Musical.ly, and I am eager to resume live streaming as it brings me joy and allows me to connect with others. Could you please assist me in resolving this issue, as my aspiration is to gain visibility and build a presence on TikTok? Your help would be greatly appreciated.