Ticketmaster Customer Service Issues

I don't own an iPhone to use as "my ticket". My Android phone with a low data plan can't download the ticket from the Google Play app, and there doesn't seem to be any other way to receive the ticket. It's frustrating as I've spent nearly $[redacted] on concert tickets. I'm upset at the lack of options provided by this business. How can I attend the show in a week if there's no one to reach out to for help, and the virtual assistant isn't very helpful either?

I purchased a ticket from Ticketmaster and have made four out of five payments. Recently, they tried to charge my card without notice. I have attempted to reach out to them multiple times through emails and messages but have not received any responses. I am concerned because if I miss a payment, they may cancel my ticket without a refund.

I'm attempting to purchase tickets for the ISU Worlds Championships on Ticketmaster.ca. I applied the pre-sale code and was able to unlock the tickets. However, upon trying to buy them, I encounter an issue. A message appears stating "trying to verify your tickets" then I receive error code [redacted] indicating the tickets cannot be verified. I've attempted various methods such as online and using the app, all resulting in the same error. Is there anyone available to assist me in completing the ticket purchase? If so, kindly contact me at [redacted].

Hello, I need assistance with using my insurance for a refund as I recently found out I have Long QT syndrome, a form of heart disease. I must return to my home country for additional tests, and I plan to fly on August 23rd. Since my studies end on August 20th, I need to go back soon for further checks on my ICD. If required, I may need to be hospitalized for recovery. The doctor advised me to avoid loud events as I could faint when excited or exposed to loud noises, possibly leading to ventricular fibrillation. I experienced a fainting spell recently, so I'm feeling quite anxious about the situation. I can provide more details about my condition if necessary.

I have noticed that Radio 2 In the Park tickets are being sold through Ticketmaster, and they are reserving 30% of tickets for residents of Leicestershire using a postcode check. While I appreciate the effort to prioritize locals, I live in Leicestershire but have a Warwickshire postcode for mailing purposes. This discrepancy might create issues when trying to purchase tickets. Can you clarify how this will impact me and suggest a way to ensure I am not unfairly disadvantaged? Thank you. - Neil

On January 27th, I bought 4 tickets for Sting's concert at Cardiff Castle on July 2nd using my AmEx card with the payment made to Ticketmaster. However, I have not received any confirmation via email or in my Ticketmaster account. I attempted to contact Ticketmaster but the phone number provided was not working. After sending multiple messages and emails, I received an automated response that did not address my specific issue. I am seeking assistance from Ticketmaster to either receive the tickets I purchased or get a refund for the transaction.

I need help with my order for GAO 22 and GAO 23. I purchased two balcony tickets for QOSA in Halifax next week, thinking they were seated. However, I have musculoskeletal joint issues and need to be seated due to difficulty standing. The venue told me to contact you regarding this issue. Shannon confirmed there is availability for us to be seated in the raised platform. The Piece Hall instructed me to mention speaking with you about this. I am not in a wheelchair but have mobility challenges, particularly when it comes to standing or queuing. Thank you. - Kim Greer

I purchased Matchbox 20 tickets in [redacted] for a venue in Phoenix before COVID. The event date changed multiple times due to COVID, and I am no longer in Phoenix. Unable to attend the rescheduled show on May 31st, [redacted], I requested a refund through Ticketmaster. They confirmed the event organizer approved the refund. Ticketmaster informed me the refund would go back to the original card used, which was closed. They mentioned it was a PayPal card ending in [redacted], but after checking with PayPal, no such card exists in my history since [redacted]. I believe there might be a mistake. If Ticketmaster could provide the full credit card number used for the original purchase, we could track down the refunded amount supposedly processed on June 1st for $[redacted].

I recently purchased tickets for the Subway Series with order #25b37m2n9d, but I am experiencing issues with the registration process. The system is not recognizing my phone number, and I have not received the one-time code needed to complete the registration. I have been trying multiple times, but I am still unable to proceed. I need the registration to be completed so I can receive my tickets on the day of the event. I also intend to purchase three additional tickets, but I am currently unable to do so due to this problem. My phone number is 1 [redacted]. Thank you for your assistance.

I purchased tickets for Rainbow Kitten Surprise's shows in Portland, Maine in September [redacted] and Montreal in October [redacted]. Unfortunately, both shows have been canceled with no refund issued yet, despite the band's announcement of an immediate and automatic refund through the ticket venues.

I have tickets for the Nickelback concert on July 29th in Tampa, FL. Originally, I had only bought 2 tickets for myself and another person, but now my daughter wants to join. Since both girls are 18, I need to be there with them. I found a seat available right behind the 2 I already purchased. Can you assist me in buying that specific seat? Thank you.

I bought 2 tickets for Pentatonix at Ruoff in Noblesville, IN from Ticket Center on May 19, [redacted] with order number [redacted]3. I received an error message when attempting to transfer the tickets. I faced the same problem when transferring tickets for Lenoid and Friends. After receiving a call and assistance, the tickets were successfully retrieved and set up. I am unsure if there is an issue with my account. Please advise on the necessary steps. Thank you. -Michael G. [redacted]8

Dear Sir/Ma'am, I'm currently on active duty in the military, so calling isn't an option for me at the moment. In April, due to my deployment, I sold my Pardi Tickets at the Greek Theater in Berkeley, CA. My order number is #[redacted]7. Unfortunately, I missed the two small payments refunded to my account after I submitted my tax information within the given five days, due to a lack of data. I'm wondering if there's a way I can still receive this refund. Any assistance with this matter would be greatly appreciated. The refund should go to the same card on file. You can reach me at [redacted]. Respectfully, N. Alcalay (US Army)

3 tickets were purchased for the play "Spare the Rod / Spoil the Child" with order number #47-[redacted]/ATL. My sister and brother-in-law recently tested positive for COVID-19. Additionally, my sister is battling cancer and her doctor, on Friday, June 16th, advised her against traveling until the end of August due to her health conditions being further complicated by the virus. Given these unforeseen health circumstances, I kindly request a refund for the tickets that were purchased. I am located in NC while my relatives are in SC. Your understanding and assistance in this matter would be greatly appreciated. Thank you in advance for your help. Sincerely, Shirley E. Conaway

I am curious about the necessity to "know and trust the individual transferring tickets" to me through Ticketmaster Transfer. Does Ticketmaster authenticate the validity of the transferred tickets? Is it possible to receive fake tickets using Ticketmaster Transfer? Do the tickets get new barcodes after being transferred? Why would a ticket be transferable but not sellable? I appreciate any clarification you can provide. Thank you, L.S. ([redacted]) [redacted] - [redacted]

I purchased tickets for Kid Rock's No Snowflakes tour this Friday, June 23rd. To access them, I downloaded the Ticketmaster app on my phone as instructed. Unfortunately, the app is not functioning properly, displaying a malfunction message related to potential bot activity. I've attempted to re-download the app without success. I also tried to print the tickets from the website following the phone issue but received an error preventing me from doing so. The concert is approaching, and I'm concerned as I paid over $[redacted].00 for these tickets. Although I have a confirmation, the actual tickets are missing. My order number is 33-[redacted]/DL2. How can I resolve this issue and obtain my tickets before the event this Friday?

I am reaching out regarding the 2 upcoming concerts I have purchased tickets for in Tinley Park, IL. One concert for Shania Twain on July 1st with 7 seats, and another for Disturbed on Wednesday, August 30th with 4 seats. The tickets for Shania Twain were bought through Vivid Seats 9 weeks ago, and the tickets for Disturbed were purchased through an LLC company. I need assistance as Ticketmaster is not updating my email address, preventing me from receiving the tickets on my smartphone. I have tried changing my password several times to no avail. My current email is [redacted], and I have updated the name on the account. I require customer service help to ensure I receive the tickets on time for both concerts. I appreciate any prompt assistance with this matter.

I sold two tickets for the Dermot Kennedy concert at the MGM Music Hall in Boston on June 16th, [redacted]. The tickets have been successfully sold, and the payout per ticket is $64.57, with a total payout of $[redacted].14. The payment is currently being processed and should appear in my verified account within 5-7 business days. I recently updated my bank information on Ticketmaster, as instructed. However, there was a typo in my account number, which I have already corrected. Despite this, I have not received the micro deposit to confirm my account or the payment. I am in need of the funds and would appreciate any help in resolving this issue. Thank you.

I am having trouble accessing my tickets on my phone. I have purchased tickets for the Zac Brown Band - From The Fire Tour at Tom Benson Hall of Fame Stadium in Canton, OH with Order #52-[redacted]/CH2. When I try to view the tickets on my phone, I keep getting an error message. I have attempted to access them multiple times without success. As an older individual, I prefer to have my tickets emailed to me rather than on my phone. Additionally, I would appreciate speaking with a customer service representative for further assistance. Thank you for your help.

I am experiencing difficulty accessing my tickets due to repeatedly being prompted to reset my password. I am feeling very frustrated as my granddaughter and her friend are eagerly looking forward to the Daryl Hall concert, along with myself. I recently introduced them to Daryl Hall and John Oates, and the anticipation is high. This situation is incredibly frustrating. I am disappointed as we are planning a trip from Louisiana to Fort Worth. I do not typically leave reviews, but this issue has left me quite disheartened. I have received emails confirming that my tickets were accepted, so I am unsure why I am unable to access them or my Ticketmaster account. Please, reach out to me promptly. If necessary, you can contact me at [redacted]. I am hopeful for a resolution to this matter.