Tesla Motors Customer Service Issues

I recently purchased a Tesla Model 3 in Turkey with only 39 kilometers on the odometer. It seems that the car was previously registered in Germany or Austria before being imported to Turkey. I've attempted to register the vehicle three times on Tesla.com but have had no success. I received a response in German regarding adding the vehicle to my account, mentioning that Tesla is reviewing my documents and it may take 3 to 5 days to complete. They suggested that the previous owner could initiate the ownership transfer process to expedite the addition. If you are facing a similar situation, click here for assistance. Remember, this feature is only for new Tesla owners who have previously owned the vehicle. For any inquiries, you can visit their support page.

I submitted a service request to Tesla along with a screenshot as requested on 09.17.[redacted]. The BMS_a035 message was first noted on 08.27.[redacted] around 3:00pm during a [redacted]-mile drive approaching Joplin, MO supercharger. I have encountered this issue 3 times since then, along with a warning about reduced electrical power. Due to concerns regarding potential 12-volt system failure, which has been mentioned in multiple customer posts, I am hesitant to use the vehicle for a [redacted]-mile drive to Tulsa. Please reach out to me with the next steps at [redacted]. PROBLEM: I am unable to access the service desk except through editing the request. WHAT I NEED: 1) A personalized response from Tesla Service in Tulsa, OK. 2) Assurance of providing vehicle transport to prevent any imminent failure on the road due to the mentioned issue. This is a standard procedure for warranty-covered problems related to this specific alert as reported by owners on Teslaowners.com and other forums. Tesla has all the necessary records regarding the active current warranty and the ability to check the vehicle's performance records through a live connection.

Hello, I recently went through the process of buying a Model Y from a Tesla dealership. After discussing the details with my wife, I attempted to order the car online. However, after noticing a significant price difference from what was initially discussed, I canceled my order. When I visited the dealership the next day, the agent advised me to create a new account and make another $[redacted] deposit. According to the agent, Tesla would refund the initial $[redacted] once I made a purchase. It has been over a month, and despite trying to contact the agent, I was informed that Tesla is considering refunding the $[redacted] as a credit for future buys. I would appreciate any assistance on how to escalate this concern or if Tesla intends to retain my $[redacted]. Thank you.

I purchased a car for over $50,[redacted] and I am experiencing issues with the door not unlocking consistently when using our phones. Despite numerous attempts to fix this, the problem persists. I have noticed similar complaints online and believe sending me two fobs at no cost would be a simple solution. Furthermore, the automatic wipers are not functioning correctly, a known issue with this model since its release. To add to the frustration, the car was missing a passenger lumbar cushion that was supposed to be included in the purchase. What disappoints me the most is the lack of transparency from the company regarding these widespread problems. It seems they are aware of these issues but require unnecessary visits to the dealership without providing real solutions. I urge the company to address these issues promptly by providing the fobs, and I am willing to overlook the wiper issue if necessary. Thank you, MS

My pending order's delivery was canceled shortly before the expected date even after financing and insurance were sorted. One Tesla representative blamed me, while another mentioned the car was still in production. I've been asked to wait for more information. Meanwhile, I cannot take delivery of an available unit from their inventory because my order is at a lower price, given the recent price hikes. This situation has been quite frustrating considering I've waited eagerly for this car and completed all necessary steps.

My name is Roz W., and my address is [redacted] Avenida Bahia, Indio, CA. I am experiencing issues with my IID bill because they claim I am generating significantly less electricity than I am consuming. Despite the hot summer, my latest bill indicates that I only generated [redacted] kWh (compared to [redacted] kWh last year) while I used [redacted] kWh. This year, I produced [redacted] kWh and consumed [redacted] kWh, resulting in a charge of $[redacted], whereas last year, it was only $79. I am perplexed by this discrepancy as I am very mindful of my electricity usage at home. I maintain my home temperature at 79-80 degrees, utilize desktop air conditioners that require minimal energy, launder with cold water once a week, and rely on ceiling fans, particularly in the evenings. My air conditioning unit is approximately 15 years old. My annual bill for this year totaled $[redacted], in contrast to $76.91 last year. Although I receive a rebate, the $[redacted] credit is not consistently reflected in its entirety on my bill. I feel that IID may be overcharging me. Additionally, I require assistance in configuring the app to monitor my electricity consumption on my iPhone. Instead of email, please contact me at [redacted] to discuss further. Thank you for your assistance.

I have been experiencing ongoing issues with the USB Media Player in my Tesla for the past two years. The player has been consistently malfunctioning, worsened by unrelated updates. The interface has numerous flaws, one major one being the inability to pause and resume audio seamlessly. This makes listening to continuous content like DJ sets, audio books, and podcasts extremely frustrating. When the car is parked briefly, the player often resets, requiring manual selection of the source and file, making it challenging to remember the playback position accurately. Despite multiple service requests and bug reports submitted to Tesla, there haven't been any updates or fixes addressing this problem in the two years since I've owned the car. It is disheartening to see trivial applications in the car receive frequent updates while crucial features are neglected. The neglect of basic functionality like reading tags and album art adds to the player's woes. I am considering pursuing a Class Action suit to address this issue, as it greatly impacts the user experience of an otherwise high-priced vehicle. Thank you for your attention.

I have been attempting to schedule an appointment to address the FRUNK sensor issue on my Tesla Model Y since July [redacted]. Despite the car indicating that the issue has been fixed, I am still experiencing the problem. In addition, after only one year of ownership, I am noticing a foul odor from the cabin filter, which should not need replacement until two years in. Recently, I discovered a small screw in one of my tires, although no air is leaking currently. Despite explaining these issues through the service app and requesting a call back, my appointment has been continually rescheduled without explanation. I received an estimated bill without understanding its contents and have been unable to reach anyone by phone. I am deeply frustrated with Tesla's customer service, as I have never encountered such difficulties with luxury car brands like BMW, Mercedes, and Audi. I am eager to speak with a live representative and resolve these ongoing issues promptly.

The dealership in Chesterfield, MO replaced both of my taillights. Unfortunately, the left one they replaced is now leaking. I have had more than six mobile appointments scheduled for a technician to come to my home and fix this taillight, but all of them have been cancelled by the mobile tech. The taillight continues to accumulate water inside when it rains or when I wash the car. This constant moisture inside the taillight is a major concern for me as it could lead to rust and potential failure in the future.

I recently visited the car wash to remove some dirt from the lower parts of my vehicle, which seemed like mud or dirt splashed onto it. While washing, the paint peeled off, revealing a thin, vinyl-like coat that washed off easily. I am worried about the quality of the paint on my car and whether the rest of the vehicle will have the same issue. I am considering painting or coating the lower sections to prevent them from looking bare and potentially rusting. The original color underneath is white. I would like to know more about the type of paint used on my [redacted] Model 3, which was manufactured in the summer to late summer of [redacted].

Subject: Concern About Missing TESLA Model Y Order - [redacted] Dear TESLA Team, I am reaching out regarding our TESLA Model Y order, reference number [redacted], that we placed around 4 months ago. We had scheduled a pick-up appointment for November 24th, [redacted], but upon learning about the possible $[redacted] tax rebate, we decided to postpone the pick-up to January [redacted]. The order, however, suddenly disappeared from the app on January 1st, causing great distress to our family and dampening our New Year celebrations, as we were looking forward to receiving the vehicle in January [redacted]. I kindly request your assistance in restoring our order so that we may proceed with picking up the vehicle as planned for January [redacted]. You can verify the details under the account linked to [redacted], which has also made accessory purchases and arranged for a home charger installation. We are truly grateful for any help in ensuring our order is honored, as the $[redacted] rebate holds significant value for our working-class family. We admire Elon Musk for his contributions to the world and hope to continue our journey with TESLA. Thank you for your attention to this matter.

Dear Support Team, I am experiencing several concerning issues with my Model S that require urgent attention to ensure safety. These issues include loud noises from the rear doors, particularly during charging, unlocking rear doors while driving, doors repeatedly opening, and the challenge of keeping them closed. These malfunctions pose safety risks and raise security concerns. I am hesitant to visit the busy service center, pay for inspections, and further repairs, especially considering that these problems seem related to manufacturing or design flaws beyond my influence. This situation has made me question Tesla's overall quality and whether I will consider purchasing from them again or recommend them to others. I urge Tesla to address and rectify these concerns promptly without charging me for services due to issues that appear to be originating from the manufacturing or design processes. I appreciate your immediate attention to this matter. Sincerely, Ina M.

Three Concerns 1) Following the recent update, the Bluetooth audio on our iPhone defaults to maximum volume each time it reconnects, even after adjusting it. 2) Within a year of owning the Model Y, we've had to replace the windshield twice due to cracks, each costing $[redacted]. We're now experiencing another crack, indicating a possible issue with the glass durability compared to our previous Ford Edge. 3) While my wife frequently travels in Texas, she has faced challenges with the supercharger stations not initiating charging properly. She often has to try multiple stalls before it works correctly. My contact details are as follows: Cheryl Durgin at [redacted], and you can reach me at [redacted]. Thank you. - Phil Durgin

I scheduled my [redacted] Tesla Model S for service on January 14. It was towed to the Corte Madera facility that day since it was not drivable. Today, on January 26th, the repair has not been done, and no new date has been promised. Previous promises have been broken without explanation. They cited being short-staffed. Instead of a loaner vehicle, I was only offered "Uber" credits. The estimate I received includes a part ([redacted]-00-B) that was part of a past NHTSA recall. This raises concerns about the correct part being used. Due to these issues, I cannot authorize the repair. The situation at the Corte Madera facility seems chaotic. While I understand COVID has caused disruptions, it is not a valid reason for an incorrect invoice and a 10-day delay in starting repairs. I expected them to transfer the car to a better-organized facility like Berkeley. I no longer trust the Corte Madera location and request my vehicle be moved to Berkeley. I also ask for a revised invoice, compensation for the vehicle's unavailability, and swift repairs. These mistakes do not reflect well on Tesla's reputation. Maintenance and repairs are crucial for their credibility.

Hello, I had a chat with a representative named "Brandon" earlier regarding store credit for a Tesla due to delivery delays. Brandon's response was condescending, suggesting I should have considered other options. Despite reaching out to advisors who advised patience without offering solutions, Brandon continued to speak harshly. This experience has made me reconsider my connection to the Tesla community. I would appreciate it if this issue could be escalated and for someone to reach out to me promptly. Thank you, Spencer M.

I would like to file a complaint regarding the purchase of my [redacted] Tesla Model 3 Performance. Throughout the buying process, I was assured by the salesperson that 18-inch winter tires would be compatible with the vehicle. Recently, facing an issue with my car, I attempted to have the 18-inch winter tires installed, only to be told by Tesla Service in Blue Ash, Cincinnati that they are not suitable. I returned to the salesperson, who reaffirmed that the 18-inch tires would fit the Model 3 Performance. Despite my efforts to clarify this with the service department, they maintain that it is not possible. I am disappointed by the misinformation provided by the salesperson and the lack of alignment between sales and service staff. The only alternative offered is 19-inch tires, which are significantly more expensive. I am left considering selling my beloved vehicle to accommodate the tires I desire. I believe Tesla should address this discrepancy by rectifying the issue at no cost to me. Additionally, the unavailability of a loaner car adds to my frustration.

I regret my recent Tesla purchases. I bought both the Model S Plaid and the Model X Plaid, and although my wife and I enjoy the cars, I am extremely disappointed with Tesla's customer service. The cars are advanced, but the service experience is frustrating. My Model S has been at the Ft. Lauderdale service center since last Wednesday, with no progress until Friday despite scheduling the service. The app indicated it would be ready on Sunday, March 6th, but I couldn't reach anyone for updates. The lack of communication and slow service is unacceptable. I am considering if Tesla would buy back my vehicles due to this experience. I doubt this message will even be acknowledged, but I feel compelled to share my dissatisfaction on social media to warn others about the potential service issues. - Dr. C.

I noticed that the rear tires on my [redacted] Tesla Model Y needed replacement after just 7,[redacted] miles. Tesla service charged me $[redacted] for new tires. They attributed the quick wear to the car's weight. Interestingly, a loaner Tesla Y I used had 18,[redacted] miles with good tire tread still on the original tires. When I questioned this, the service tech couldn't explain. I reached out to Tesla via chat but received no response. I'm seeking advice on this issue since frequent tire changes are expensive. I'm concerned my vehicle may have an underlying problem causing this premature tire wear. I hope to address this situation promptly to avoid ongoing financial strain.

I placed my order for a Model Y LR with White Exterior, White Interior, Tow Hitch, and 20" Induction Wheels in early November [redacted]. Since then, my estimated delivery date has been rescheduled over 7 times. Initially set for May 3 - June 7, my delivery date has now been pushed to June 8 - July 13. On top of this, my sales advisor suggested changing to 19" wheels in January for an August delivery, but I opted to keep my current configuration for a faster turnaround. Despite this decision, I have been waiting for my car for around 6 months, with the latest delay putting me at over 7 months wait time. This extended wait is challenging as I require the vehicle for work, especially considering my current car's ongoing issues. It's frustrating to see newer orders being fulfilled quicker than mine, especially with the added pressure of potential further delays. I have even expressed willingness to accept a 7-seater MYLR with similar specs or 19" Gemini Wheels if available, but have not received any updates. I am now at a point where waiting further is becoming untenable.

On January 5, [redacted], my new Tesla Model S was involved in a high-speed police chase with criminals, leading to a significant collision. Despite the airbags deploying and the suspects being caught, my car was damaged and towed away. Assuming the car would be totaled due to the extensive damage, I eagerly placed a deposit for a replacement. However, delays have plagued the process, as USAA refused to declare the vehicle a total loss despite a $52k repair estimate and recommendations from Barsotti's repair shop. The repair has faced obstacles due to the newness of the car model and lack of experience in handling such damages. As delays persist, with the third replacement Model S ready for delivery, I await a final part needed for the repair - a fan shroud crucial for the car to be operational. The ongoing challenges have been disheartening, with little empathy or communication from Tesla's end, impacting my previous admiration for the brand. Assistance in reaching out to Tesla for resolution would be greatly appreciated.