Tesla Motors Customer Service Issues

My Tesla Model S was recently involved in a collision during a police chase. Despite a repair estimate of $52,[redacted] and strong recommendation from Barsotti's repair shop, USAA decided not to total the car. Barsotti's repair team faced difficulties due to the car being new with incomplete repair manuals. Their efforts to clarify instructions with Tesla have been met with delays and inconsistencies, as no other approved shops have experience with similar repairs. We are now waiting on a single part, the fan shroud, to complete the repair and make the car drivable. Unfortunately, Tesla has been unable to provide an estimated time of arrival for this crucial piece. The lack of empathy, support, and communication from Tesla throughout this process has been disheartening. Any guidance on how to reach someone at Tesla for assistance would be greatly appreciated.

I own a Tesla Model 3, and I recently discovered a crack on the roof extending from the back part of the glass to the middle of the car over 2 feet. I suspect it might be due to a material flaw as there was no impact or incident that I am aware of. I have attempted to schedule an appointment with Tesla twice, but it was canceled both times. The phone number provided by Tesla leads me to a voicemail that advises waiting for a call back. I urgently require a confirmed appointment for the repair of the roof issue.

The Tesla inverter in my solar panel system has malfunctioned, and despite reaching out to Tesla support weekly for the past two months, the issue remains unresolved. I requested a suspension of lease charges for the months when the system was not producing energy, but I recently received a past due bill for those months. I was assured that accounting would be informed and the first month's charges would be suspended until the issue was fixed. However, every time I contact them, they mention that the warehouse is working on it but there is no further communication or follow-up. As a nurse with demanding shifts, I don't have the time or energy to keep pushing for a resolution. Any assistance or guidance you could offer would be greatly appreciated. Best regards, JH Thousand Oaks, CA

Dear Mr. Elon Musk, I am Zdravko Valtchev, representing "UDLAND COMPANY," which specializes in consulting services, including car distribution. We are reaching out on behalf of "KMN ENTERPRISES," who are closely connected to the Egyptian company "AOI" (Arabian Organization for Industrialization). Our client is interested in establishing an exclusive distributor agreement to represent your company in Egypt in collaboration with AOI. We propose an initial online meeting to discuss this opportunity further, at your convenience. Attached you will find the first Request for Quotation (RFQ) for your review. Kindly let us know your interest in pursuing this partnership. We look forward to your prompt response. Best Regards, Zdravko Valtchev CEO Udland Email: [redacted] Tel: +[redacted]20 Request: What is the prefix for [redacted]?

I have a concern regarding my Tesla service experience. Back in February, I brought my car in due to a squeaking noise coming from the driver front wheel during suspension movement. After an inspection, the service team replaced the upper control arms on both front sides of the car. Recently, I noticed that the inner part of the front tires is bald while the outer part still has tread. Despite raising this issue during a recent service visit on August 13th, I was told by the service advisor and technician that the tire wear is normal considering the car's turning and lack of regular alignment. This explanation seemed unlikely to me, especially since the inner tire wear occurred after the control arms were replaced. Despite my request to speak to a manager and clarify the situation, I was met with unavailability and delays in picking up my vehicle. The conflicting information provided by the service center leaves me puzzled and questioning why the alignment was not done when it was stated on the initial invoice. Additionally, the discrepancy between the need for alignment for control arm replacement and the recent service report stating otherwise has led to my frustration with the service provided by Tesla.

I placed my order for a Model 3 Long Range on May 31st. Some people who ordered the same vehicle after me from the same location are already getting their VINs or picking up their cars. An advisor assured me last Thursday that I would receive my VIN in 10 days and my car during this delivery window. Today, my delivery dates changed from August 28-September 11 to September 9-September 23. I had applied for financing based on the previous timeline. Now I'll need to reapply and potentially impact my credit. Customer service hasn't been helpful, claiming production controls the dates. It's frustrating to see others who ordered later already receiving their VINs or cars while I get pushed back. This experience is making me reconsider my decision to purchase from Tesla.

Trying to communicate with a live person at Tesla has been impossible. My Tesla Y is currently undergoing warranty repairs in Seaside, CA. Unfortunately, the Tesla app does not offer messaging while the service is in progress. I urgently need to relay important information to the service technician regarding the pickup of my car. I have spent the past two hours attempting to make contact, including an hour on hold with the general customer service number. The communication aspect of customer service at Tesla is severely lacking. On another note, I am also a Starlink Satellite internet customer, which is another company under Elon Musk. Accessing customer service with Starlink is equally challenging. Reporting service outages or other issues is difficult without a phone number, and messaging them directly is not straightforward either. Mr. Musk, please consider implementing better communication channels, such as phone access, for customers using your products.

While on vacation on August 7, I encountered an issue with my [redacted] Model S fan for the AC and heat. I visited the Lancaster, PA location where they advised me to address the problem during an appointment in Tampa on September 8, [redacted]. During my visit, I also inquired about an extended warranty due to living [redacted] miles away in FL. After driving around PA for two weeks, I traveled back home. However, upon reaching my appointment, I was informed that I had exceeded the mileage for the extended warranty. Despite explaining that the service advisor suggested driving back to FL to finalize the warranty after the issue was resolved, I was denied the coverage.

I had solar panels and a Powerwall installed in May [redacted]. Despite the lack of rain in my area, I noticed water spots on the ceiling of my spare bedroom during the first heavy rains. Although Tesla replaced two mounts, the leak persists. After another visit, they concluded the issue is not related to the panel installation. It has been over a month, and the leak continues even after Tesla's visit. I reached out to a local roofer, who suggested repairing the entire roof under the solar panels to address the leak effectively. I contacted Tesla on 10/21/22, and they mentioned passing my message on to Cody Blake, who I have spoken to before. However, as of 10/26/[redacted], I have not received a response. With continuous rain causing a wet ceiling and ongoing leaks, I am frustrated by the lack of direct communication with Tesla to address this issue promptly. I hope for a resolution soon. Thank you, Jim Wells.

I am interested in purchasing a pre-owned Tesla from an independent dealership that is believed to come with lifetime free supercharging. However, the dealership is uncertain about the supercharger status of the vehicle. The car, a [redacted] Model S 70D with the VIN 5YJSA1E25GF129918 and license plate 7SWV539, is located at Highway Fetch Auto in Newark, CA. I would like to verify the supercharger status associated with this particular vehicle to ensure it aligns with the price they are asking for. Thank you.

To Whom It May Concern, I wanted to share my experience with purchasing a [redacted] Tesla last New Year's Eve, which was an excellent car-buying experience for me as a Tesla shareholder. Unfortunately, my recent experience at the Smithtown location has not been as positive and reminds me of typical car dealerships. I am scheduled to pick up my new vehicle on 11/28 with the order number RN[redacted]08. Initially, I applied for financing with approval for $36,[redacted] at a 4.5% rate, which was great at the time. However, the rate expired, and when I reapplied, I was offered a rate of 4.99%. I decided to put down more money and finance $25,[redacted], but was surprised to be approved at a higher rate of 7.15% from Wells Fargo. I am puzzled by the significant rate change and reached out to Smithtown for assistance in contacting Wells Fargo but was advised to find the number online. Despite my efforts to locate the right contact, I have not been able to reach a live person. I believe there might be a confusion due to sharing my name with my father and would appreciate any help in resolving this matter. Thank you, Chris R. [redacted]

Today, I charged my Tesla and set it to [redacted]%, but it stopped around 80% and automatically unplugged itself. After trying to plug it back in, I found the plug was locked, and all the doors were locked too. My key was inside, but I couldn't open any doors. I was locked outside for about 20 minutes until I had someone call my brother to unlock it through the app. Now, as I'm heading home, I received a message about needing to pay for the unlocking supercharging service. Can you please look into this? Thank you.

I had a disappointing experience with the service center manager at my local Tesla service center. I felt rushed and not given a clear explanation about the issue with my [redacted] Model 3, which had a heat system failure. Despite discussing the problem with the service manager, I was dissatisfied with the lack of empathy and the response regarding the replacement part cost. As a middle-class customer, every expense matters to my family, and I believe that the way the situation was handled was not in line with the customer service standards I expected from Tesla. I wish Tesla would take better responsibility for their products and prioritize customer satisfaction, especially for loyal customers like myself. It's disheartening when a company values profit over customer loyalty and trust. I hope Tesla can improve their customer service to retain customers who have invested in their brand.

Hello, I have a [redacted] Model Y and would like to request a software update. When I reverse, the audible warning sound stays on if I touch the screen, causing the rear cameras and sensors to turn off without any warning. Unfortunately, this led to an accident with another vehicle as there was no sensor warning. I am concerned about this issue as it resulted in unexpected damages. Will this be addressed and fixed soon? Thank you for your assistance.

I have noticed that the rear sensors do not function while reversing if I interact with the screen, such as using Apple Music. Although the audible rear warning sound is active, the camera turns off, and I was unaware that the sensors were not working, resulting in a collision with a vehicle behind me in the dark. I am wondering if this issue can be resolved or improved through a software update. Is there already a plan in place to address this issue? Not being aware of this limitation led to a costly incident, amounting to $[redacted], due to my rear sensors not functioning when I touch the screen.

I need to organize the removal of my solar panels to accommodate a new roof installation. Despite receiving multiple texts and emails from Tesla directing me to use the app, I am unable to access available appointments due to an error message. I attempted to resolve this issue by engaging in a chat with a Tesla representative who assured me of a follow-up, which has yet to transpire. Despite trying various troubleshooting methods to reset the app, I have had no success. Rather than relying on the malfunctioning app, I am keen for a representative from Tesla to reach out to me through phone, email, or text to arrange a removal appointment promptly.

I'm experiencing three main issues with my [redacted] Tesla Model S. 1. I am struggling with the car wash mode as I cannot figure out how to switch the car from neutral to drive after using it. The drive option on the screen doesn't light up consistently, leaving me coasting out of the car wash and feeling unsafe with a car behind me. 2. I miss having a front camera on my Tesla. Previous vehicles I've owned, like a Lincoln, Cadillac, BMW, and Ford Mustang Mach-E, all had front cameras that helped me park and navigate spaces better. It's surprising that such an expensive vehicle doesn't include this basic feature. 3. Another issue is that my Tesla came with summer tires instead of all-season tires, which seems inadequate for an all-wheel-drive vehicle. Due to these problems, I'm not satisfied with my Tesla and have ordered another Ford Mustang Mach-E, expecting it to arrive next spring.

My vehicle was towed to Tesla Service Milwaukee due to a power loss issue covered under warranty. Previously, I'd receive a loaner vehicle when I dropped off my car in Milwaukee, but this time I didn't get one as my vehicle was taken without me. The service was completed, but now I'm being asked to pick up the car in Milwaukee. I was informed Tesla would transport it back to me, but the service center closed the case, making it hard to contact them. I've tried various Tesla phone numbers to arrange the transportation with no luck. I still don't have my vehicle back.

Hello, in November [redacted], I intended to acquire a used 3 model from a Tesla dealership in Devon, Pennsylvania. A $[redacted].00 deposit was made to secure the vehicle. However, during delivery, I was informed that I needed a Pennsylvania driver’s license, which I lacked as a recent California resident in Pennsylvania. This requirement was not communicated prior. Additionally, my loan application was denied due to my recent move to the state, complicating the purchase. I am seeking a refund of the $[redacted].00 deposit due to these unforeseen challenges. Despite assurances from the dealership, the refund has not been processed thus far. I appreciate any help with this issue. Regards, William H.

Dear Concerned Party, My spouse and I have been proud Tesla owners since [redacted] when we purchased a [redacted] Model S, which has brought us great joy. Recently, we decided to upgrade to a [redacted] Model Y due to the enticing year-end incentives of a $7,[redacted] discount and 10,[redacted] miles of complimentary supercharging. To our dismay, Tesla unexpectedly reduced the price of the Model Y shortly after our purchase, rendering our deal less advantageous than we believed. This situation has left us feeling deceived and experiencing buyer's remorse. While we acknowledge our contractual commitment, we implore Tesla to rectify the situation by granting us Enhanced Autopilot, complimentary Premium Data, and lifetime Unlimited Supercharging, similar to the features of our prior Model S. These requests, albeit not financial in nature, would help alleviate our disappointment and restore our trust in the company. We urge Tesla to consider our proposal as a gesture of goodwill and earnestly await your response. Sincerely, D and K from Gilbert, AZ.