Tesla Motors Customer Service Issues

Subject: Quality Concerns with [redacted] Tesla Model 3 - VIN: 5YJ3E1EA3MF981941 Tesla Motors, Inc. [redacted] Deer Creek Road Palo Alto, California [redacted] Attention: Vehicle Service Dear Sir/Madam, I am writing in connection to the [redacted] Tesla Model 3 I recently received. Following a brief inspection, I noticed multiple issues with the vehicle. These include misaligned body panels, improperly fitted window seals, paint and quality problems, frayed interior roof pillar, and more. These issues are unacceptable for a new vehicle and have left me extremely disappointed. I am requesting that the car be returned and replaced with a flawless one, providing me with a loaner vehicle in the meantime. If these concerns are not promptly addressed, legal action may be pursued. I am also reconsidering further investment in accessories for the car due to the current condition. I trust that Tesla will take the necessary steps to rectify this situation and restore my faith in the brand. Thank you for your attention to this matter. Sincerely, Jahon A. Louie

I received my Model Y on 9/14/[redacted] with VIN 5YJYGDEFXLF043205. The hood alignment is off - the front driver's side is lower than the fender and the middle driver's side is higher. Despite Tesla adding longer rubber stops, the issue remains. The Council Bluffs service center mentioned a 2-month window for correction, but it's clear the problem originated from the factory. A visit to Dingman's Collision Center confirmed Tesla's hood issues on the Model 3 and Y. Although they could improve it slightly, it won't be perfect without significant work. I'm disappointed with the service center's refusal to address the problem and am now seeking Tesla's intervention. Despite investing in the car's features and aesthetics, this alignment issue stands out. I hope Tesla can address this concern promptly and rectify the hood alignment problem to match the original factory standards without further affecting the vehicle's appearance.

I bought a brand-new Model Y at the Tesla dealership in Paramus on June 5. On 6/14, at the Tesla Supercharger in Rutland, VT, I noticed a cracked tire sidewall. The vehicle was not hit, and I had only been parked there. Roadside assistance couldn't help much on Sunday. The closest tow was to the Latham, NY, Service Center, which is closed today. I am struggling to contact the Latham Service Center since 8 a.m. and haven't received any callbacks. I can't get a new tire in Rutland because they are on back order. I have a flight on Thursday from NY and am stuck. Emergency roadside assistance is unresponsive, and Tesla Customer Service isn't answering either. I am stranded and worried about towing to Latham, only to find they don't have the tire. I prefer a phone call at [redacted].

Subject: Refund Request for $[redacted] Deposit on Tesla Order Placed on 3/18/[redacted] I interacted with Tesla initially for a test drive and was advised by the sales representative, Mr. Aguilar, to place an order due to delivery delays. I was assured by Mr. Aguilar that any cancellation would be fully refundable. However, upon canceling my order on 4/8/[redacted], I was informed that the $[redacted] deposit was non-refundable, which was not clearly communicated during the ordering process. I am requesting Tesla to refund the $[redacted] or provide the audio recording of my call on March 18, [redacted], for clarification. On March 18, [redacted], after requesting a test drive online, I spoke with Tesla representative Robert Aguilar who recommended placing an order due to vehicle shortages and delivery delays. I followed his advice, made the purchase with a $[redacted] deposit via American Express, and later decided to cancel the order on April 8, resulting in a refund amount of $0. Despite informing Mr. Aguilar via email and phone calls, I was told the deposit was non-refundable. A dispute with American Express was initiated on April 11 regarding the issue. Subsequent attempts to clarify the situation with Tesla representatives yielded no resolution.

Hello Mr. Elon Musk, Hope you are well. My name is Dovlet Atagarryev from Ashgabat, Turkmenistan. I have learned about US states moving towards reducing gasoline car use to protect the environment, a commendable effort. I am aware of your work with electric vehicles that align with these goals. I have a proposal. I am requesting your consideration to purchase and send 2-3 used cars with gasoline engines to me in Turkmenistan. This will support your economy and serve as a startup opportunity for me. The best-selling cars in Turkmenistan are [redacted] Lexus ES350 or RX350, white or silver, under 5 years old. I seek your help not in financing but in enabling me to start a business. Your support will help preserve the US ecology and assist someone from a distant country. I will keep you updated on my progress with your assistance. Thank you for your time. Dovlet Atagarryyev

Hello, I wanted to share my disappointing experience with the Rocklin Tesla dealership. After waiting two months with several delays, I was informed my car was ready and asked to fund my loan by June 21st. I complied, only to receive a call stating the car was damaged and would not be ready until June 30th. Despite this, I was then notified on June 29th that my car would be delivered by 8 pm, which was later postponed to after July 2nd. This has left me without a car, making payments on a vehicle I don't have, and uncertain about when I will receive my damaged Tesla. The customer experience manager, David, has been unhelpful and unresponsive, failing to address my concerns. I plan to report this to the BBB. I am puzzled as to how a company can accept payment without delivering the vehicle for weeks or providing any compensation. No effort has been made to rectify the situation, not even offering a loaner car. I hope for a resolution.

I tried to contact Tesla Dublin and emailed Tesla Motors regarding my Model Y order RN[redacted]50 placed on May 14th. The website initially gave a delivery date of June 24th, but it keeps changing to August now. I have summer vacation plans and need the vehicle delivered as soon as possible. I am struggling to reach a live person at Tesla. I hope they can arrange delivery by the end of July or provide a one-week window for delivery in July. I have been a loyal customer of Tesla Energy for over 5 years. I have also tried to email Elon Musk's office at Tesla Motors several times with no success.

I'm frustrated by the lack of effective communication channels. It feels like once you take our orders and money, you disappear. My issue is not complex. I bought a Plaid and a wall charger on 7/7. I used my Apple Card for payment, but it's connected to my Scarsdale NY address instead of Sarasota, FL. The correct email is [redacted], not [redacted] The local store fixed the car order, but couldn't help with the wall charger. I emailed online support, tried to chat live (unsuccessfully), emailed Elonmuskbusiness.com, called California (told to email), and finally spoke to someone who promised to redirect the wall charger to Sarasota. However, my delivery is still set for NY. I've been trying for 12 days to resolve this simple issue, feeling like you don't care. I'm about to buy a $[redacted],[redacted] car and worry about future support. Please, address this before the wall charger ships to NY instead of Sarasota.

I placed an order for my Tesla Model S - Long Range back in December [redacted]. After waiting eight months, I was informed that the delivery would be on July 27, [redacted], at noon. To secure the delivery, I paid my down payment of $15,[redacted] and settled the remaining payment to Tesla. However, on the scheduled delivery day, Tesla notified me that the car did not arrive and rescheduled for July 30 at 3:00 pm. The delivery was postponed again as the car was apparently still not available. Subsequent calls revealed conflicting information about the whereabouts of my vehicle, with suggestions that it was in inspection or back in production. This ongoing delay and lack of transparency in communication have been frustrating, especially considering I have already paid nearly $90k and yet to receive the car. While I am looking forward to enjoying the car once it arrives, the purchasing experience has been severely disappointing. - Darin R.

I am currently facing discrimination from a lead or supervisor at Tesla located at [redacted] Page Rd. He accused me of not working, not getting paid for my hours, and lying about my presence. Despite working on a different line due to lack of productivity on the X-Y line, he refused to acknowledge it or consult with my actual supervisors who trained me, like Alfonse, Luis, Drake, and Tu. This individual, Derek from the X-Y line, dismissed my explanations, treated me unfairly, and insinuated that I was lying, solely based on my race. I have faced termination threats on my first day, even though issues like malfunctioning badges were beyond my control. I'm deeply hurt by the discrimination, racism, and profiling I have experienced at Tesla, and I seek justice for this intolerable treatment. My name is Antonio Lydell Jones, and on August 8th, [redacted], I affirm the accuracy of my account.

When I tried to move my car out of the garage on Monday morning, I encountered an issue with the center console displaying the doors and trunk status frozen. While reversing with no access to the back-up camera, the center console and front dash suddenly turned black. I managed to maneuver the car and change gears with difficulty. My intention was to park on the street to troubleshoot, but ultimately the center console and dash lit up and resumed normal function. I am concerned if there is a specific chip or component that might need replacing to prevent this occurrence in the future. Should I be worried about potential risks if I continue driving my car in this state?

I have identified severe safety issues on my Tesla Model X while in Autopilot mode and submitted four videos documenting the problems to the Tesla Service Center on Aug 6, [redacted]. After being without my car for two weeks, I expressed concerns when I picked it up and was informed that no problems were found, despite it only being driven a total of fourteen miles during service. Today, after driving around forty miles locally, three of the documented issues happened multiple times. I am extremely frustrated about this situation as I do not have the option to use a different mechanic easily due to the distance. I will be in Richmond on Thursday 19th, Monday 23rd, and Friday 27th and believe action needs to be taken without having to send my car back to the factory for service.

I bought a Model 3 vehicle about 2 months ago in July. My interaction with the sales representative, Anthony Cooper, has been disappointing. He handled the purchase hold, delivery timing, and providing supercharger miles for both me and my referral poorly. I prefer not to communicate with him anymore and would appreciate an update on when my referral and I will get the miles. Anthony has been making excuses and asking for more time which is frustrating. The Tesla referral program is supposed to be a benefit for customers, but my experience obtaining the miles has been unpleasant with the sales representative acting as if providing the incentive was a burden rather than a company promise.

I purchased the faulty G2 electrical cable and the service representative took my original cable G1 claiming it needed to be switched for the new one. The G2 32 AMP cable is defective and has failed. Despite my attempts to contact customer service, I have only received unhelpful messages blaming the power connection, which is incorrect. I work in the aircraft electrical harness business and find these excuses unacceptable. My messages have been ignored or I have been told the person I need to speak to is unavailable after multiple calls. The 40 AMP cable I received is also faulty. I wish to return the defective cable for a replacement, as I was initially told, and not waste more time on unclear explanations. Please send back all the G1 cables as they are of better quality and we can repair them. I request a call from a manager to discuss these issues promptly at [redacted]. This experience has led me to reconsider purchasing a Tesla. I rate this service experience as a grade F.

I noticed that the white paint on the rear bumper of my new [redacted] Model Y is discolored. The rear bumper appears off-white, yellowed, and has a dull surface compared to the rest of the vehicle. After contacting the local service center, they informed me that a new bumper was ordered and scheduled an appointment for replacement. Unfortunately, I received a cancellation message just an hour before the appointment, stating they would not address the problem. The mobile service manager then sent me what seemed like a scripted response, mentioning there was no way to escalate the issue. Instead, they suggested I go to an approved body shop at my own cost. I have been unsuccessful in reaching someone higher in management to discuss my concerns. I am hoping the bumper can either be replaced or repainted to resolve the issue.

Hello, I wanted to share my disappointing experience with a brand new Tesla Model Y Performance that I purchased for almost $70,[redacted]. While the driving performance meets my expectations, the overall quality of the car assembly has been extremely poor. The car arrived with significant misalignments that Tesla has been unwilling to rectify. The purchasing process involved ordering the car online, waiting for it to be built (approximately 2 months), paying for it upfront without seeing it in person, and then having it delivered without the opportunity to thoroughly inspect it. When I raised concerns about the misalignments shortly after receiving the car, I was told to schedule an appointment for Tesla to address the issues, which was a month away. This delay meant that I had to accept the car as it was for an extended period. Despite some minor fixes, the major issues with the misaligned trunk lid, crooked windshield, misaligned headlight, and uneven door trim were dismissed by Tesla as being within their acceptable limits. The lack of attention to these obvious quality issues is disappointing, especially considering the high cost of the vehicle. I am frustrated by the poor quality control and customer service experience with Tesla. I feel compelled to share my story to ensure others are aware of these issues before making a similar purchase. Thank you for allowing me to vent my frustrations. Best regards.

I've requested Sheila Stiegler several times to review my account, which is within her managerial duties. Instead of assisting me, she now directs me to customer service, which is unacceptable. The reason I sought Sheila's help initially was due to incorrect charges and issues with payment setup. Unfortunately, I no longer trust this company as I've been overcharged for years. The purpose of involving a manager was to correct these errors, which sadly seem to be repeating. I'm a disabled retired veteran and a long-time customer. It's frustrating when someone fails to fulfill their responsibilities, especially when I contribute to the company's success. I've asked for my account to be checked, which Sheila has neglected. I want a different manager to oversee my account moving forward. I'm considering escalating this issue and filing a formal complaint regarding Sheila's conduct.

Dear Tesla, We reside at [redacted] Tempranillo Lane, Brentwood, CA [redacted], and had reported a bird problem under our leased solar panels a few months back. Our case reference number was EN[redacted]. After non-responsive feedback and being informed that you declined abatement despite assisting neighboring properties, we ceased pursuing the issue. However, the pigeon disturbances have significantly worsened this summer, disturbing our sleep daily around 5:30 to 6 AM. The noises persist intermittently throughout the day. We would greatly appreciate if you could arrange for a solution as we are eager to sleep longer. Given the lengthy phone wait times, we request a prompt response to this matter. Thank you for your attention.

Hello, I am a dedicated inventor with a background in science, technology, architecture, and design. Throughout my life, I have created over 40 projects across various fields. My primary innovation involves a blade-like battery pack design which I believe surpasses the current [redacted] battery. While some companies like BYD have similar designs, I have developed a more efficient and faster production system. My concept combines modular manufacturing for battery cells and packs with decentralized autonomous production units, accommodating advanced technologies like solid-state or graphene. This approach promises exponential growth, creating highly efficient and compact battery cells. For instance, a 100kWh battery could be 10% smaller, achieve maximum energy density, charge rapidly in 1-2 minutes, allow cell replacements/upgrades, enhance structural durability, and more. Despite my efforts since the [redacted] launch, I have struggled to gain attention from decision-makers. I appreciate your time and consideration and eagerly await your prompt response. Kind regards, Adrian

I advise against visiting this Tesla store due to a negative experience with the store manager, Layne, and staff member Jonathan. During my appointment, Jonathan provided conflicting information about the location and appointment, causing confusion. Despite having an appointment confirmed via email, Jonathan denied its existence. The issue was eventually resolved with the assistance of Tylaw, who demonstrated professionalism and trustworthiness. It's recommended that Tesla improves its appointment system to prevent such incidents in the future.