Telkom Customer Service Issues

Good afternoon, Approximately two weeks ago, I used the Telkom self-service website to request the cancellation of my ADSL internet service while intending to keep my landline. Unfortunately, Telkom mistakenly disconnected my entire line. Despite numerous phone calls and speaking to many consultants, ranging from Faults to Sales to Cancellations, the issue remains unresolved. Each consultant provides conflicting information, with some suggesting a change to LTE, which I fear may not have the same pricing structure or allow me to use my current landline setup. I have not received any apologies from Telkom for their error and feel frustrated by the lack of resolution. I am seeking to have my copper line reinstated with the same number, or alternatively, to explore options for fiber or LTE at a comparable price point without a long-term commitment. It's unclear who I should contact within Telkom to address this issue effectively.

I am experiencing several issues with my Telkom landline services provided at 2 Fairways, 15 Spoon St., Lakeside, Cape Town. Approximately 2/3 years ago, I switched my Telkom contract from ADSL to a WTE lite system using a Huawei LTE router. The problems I am encountering are: 1) Extremely slow WiFi service. 2) When I use the landline connected to the router via cable, the green "on" light on the router turns off, resulting in no WiFi. 3) The router often only shows 3 or 2 green bars instead of the usual 5. I believe my current Telkom contract has expired, and I wish to explore alternative options for better service, possibly through Octotel as the ISP in my area. Being 89 years old and a long-time Telkom customer, I am hesitant to switch providers but require reliable service. I currently have contracts for a dongle backup during Eskom outages and the landline with the LTE Router. Your assistance in improving my service quality is appreciated. Thank you, Dr. Ronald J.

I need assistance with canceling my landline as the copper lines were stolen. Telkom has not replaced them despite my attempts to contact them. I have called multiple times and left messages with the sales department to forward to accounts, but I have not received a response. I am being billed for a service I do not have or consented to, so I need my account to be rectified and canceled promptly. Please treat this matter with urgency as I have been trying to reach Telkom for months without success due to their inadequate service. Thank you, I.

My account has been suspended since Saturday, February 5, [redacted], and my wifi has not been re-instated yet. I was debited R1850 on the 25th and R1237 on the 28th. Despite numerous attempts, 30 phone calls to Telkom and emails to various contacts, including [redacted] and [redacted], there has been no response or resolution. I have not received help or an update on when my service will be restored even after the promised timeframe of 5 to 24 hours has passed. Thank you.

Hi, recently, my mom received a call from a Telkom representative regarding an upgrade to my contract. The Telkom agent mentioned I would receive a phone with 5 cameras released in [redacted]. However, upon receiving the phone today, it turned out to be a Samsung A12 with only 4 cameras, as the flash does not count as a camera, and it was actually released in [redacted]. If this issue is not resolved promptly, I will have no choice but to cancel my contract with Telkom. I find this situation unacceptable, and if necessary, I will escalate the matter to the appropriate authorities.

Dear Officer, Our landline service was terminated in September [redacted]. Due to not receiving invoices, most Telkom paperwork was discarded after around 10 months, including old invoices and disconnection notices. Despite a resolution confirmation SMS received about 4 months ago, debt collectors (Blake and Associates) are claiming an outstanding balance of over R 3,[redacted]. The landline was solely used for internet access, so the debt should be minimal. A recent payment was made, and I believe there might even be a positive balance at the time of disconnection. Additionally, we are owed a deposit refund from Telkom. Could you please check the balance at the time of disconnection for account #[redacted]01 linked to the landline with number [redacted], registered under my wife's name, Mrs. L.M. Rodionov, and email me the details? Regards, Dr. A.S. Rodionov

Hello, I am seeking guidance on the process for cancelling my contract with Telkom. I have been facing challenges since my upgrade and have lodged numerous complaints with no resolution. The customer service experience has left me deeply disappointed after being a loyal customer for quite some time. Despite using the app and contacting [redacted], I have not received adequate support. I am considering canceling my contract due to the unsatisfactory service. I plan to escalate this issue on Hello Peter. I believe more comprehensive information should have been provided regarding the P40 Lite I received, specifically the limitations as it is not an android phone. This lack of clarity has impacted the functionality of essential apps like banking and tracking. If I had been informed earlier, I would have opted for a different device to avoid this inconvenience.

I recently entered into a new contract with Telkom in December [redacted] at Istore Menlyn. During the process, I paid R200 for the contract activation fee. In January, R449 was debited as agreed. However, I was surprised to receive an invoice in February showing an amount due of R573, which I later found out included a device activation fee of R123.80 on top of the R449. To add to the confusion, another debit of R516 was taken on the 15th of February without explanation. Upon calling customer service, I was informed about the device activation fee and a back out fee due to my account being sent for collection. None of these additional fees were discussed beforehand, and it is unacceptable to charge my account without my permission, especially since the debit date does not align with my pay schedule. I kindly request a refund for these unauthorized charges.

Good afternoon, I am Tasha Cupido, and I am an unhappy Telkom client. Our home wifi has not been working since January 30, [redacted]. Despite logging a call with reference number 26BEK050222 at Telkom Garden Route Mall on February 4, [redacted], a technician only came out yesterday, February 16, [redacted], and informed us that the cables had been stolen. As paying customers, we are frustrated by the lack of service and communication. We believe our contract should be canceled due to the poor service quality, especially since there has been no feedback or updates on our complaint. We do not intend to pay for the service for February [redacted] since we have not been able to use it. With only one week left in February, we hope for a resolution promptly.

In October/November [redacted], I visited the Telkom Mobile offices in Chatsworth to renew my contract. I was told there was a shortage of the Apple iPhone and advised to wait. It's been 3-4 months now. I am concerned because they did not take down my details to contact me. When I inquired about signing the contract in January [redacted] as suggested, I haven't received any communication from Telkom Mobile. Calls to them have mostly gone unanswered, and when I did get through, I was asked to wait due to the manager being busy or unavailable. I am considering escalating this matter by contacting consumer council and retail governing bodies via email.

My elderly parents, both pensioners, had a Telkom line affected by cable theft in August [redacted] (Reference number: [redacted]5). After numerous reports to Telkom, they were told the line wouldn't be fixed, leading to a long period of back-and-forth with no resolution. Despite assurances of a credit on the next bill and promises to cancel the line, Telkom closed the case in March [redacted]. The line has been out of service since the theft, yet Telkom continued to bill them. My mother had to repeatedly request the cancellation of the line and now faces demands for payment. The lack of coordination between Telkom's technical and customer service teams has caused frustration and confusion. If the issue isn't resolved promptly, I will escalate the matter to the Ombudsman.

To Whom It May Concern, Please cancel my Contract; Account number [redacted]66. During January [redacted], I was contacted by a salesperson (man) working for Telkom to sell me a phone. He told me about the Hisense E50 Lite. I informed the salesperson that I didn't want to purchase at that time and needed to review my budget first. He reassured me that I could pay in February [redacted] and it would only be R285.00 per month. However, I received a Telkom bill that was a completely different story than what the salesperson had told me. Unfortunately, I cannot afford the amount of R584.00 and would like to cancel my contract with Telkom. I feel misled by the salesperson, and if this issue is not resolved promptly, I will escalate it further. Regards, Mrs. Rosemary S Victor Contact No. [redacted]

On Monday, February 21, [redacted], around 8 a.m., I contacted Telkom regarding the non-functional landline and ADSL in my apartment. Upon investigation by a Telkom technician, it was discovered that a wire in the pavement box was disconnected. The technician assured me it would be reported. Despite reporting the issue, as of Wednesday, February 23, the problem remains unresolved. When I contacted customer service, they mentioned sending a technician to check the local exchange first before addressing the reported fault directly. It has now been over 48 hours without communication services, affecting those reliant on online bill payments, especially towards month-end. Telkom must expedite the resolution of this matter promptly. Your assistance in addressing this matter would be greatly appreciated. The reference number provided is [redacted]7. The non-operational landline is [redacted]. You can reach me at [redacted]. Thank you for your attention to this issue. Sincerely, Roxana Earle.

Regarding Tel [redacted] I have not had telephone service since April [redacted]. I have reported this issue three times. During the last call, I was told that Telkom no longer supports landlines due to fiber installations. Despite being approached multiple times to switch to fiber, I have declined each time as we rely on our cellphones. My contract with you ended when you failed to repair my landline. According to legal advice, a contract without the service provided becomes null and void. Any charges imposed on me for a service I did not receive could be considered extortion. I dispute the last bill of R1100, and if necessary, be prepared to explain this in court. Thank you, R.J.W. Jacobs

On April 2, [redacted], I entered into a contract for a Samsung A52 at Telkom in Somerset West Mall. On February 23, [redacted], I visited the branch to get help resetting my password. Unfortunately, the staff there couldn't assist me and directed me to Vodacom. After an hour of struggling, Vodacom couldn't fix the problem and advised me to go back to Telkom as the phone was still under warranty. Telkom initially tried to send me back to Vodacom, causing frustration. Eventually, one staff member mentioned a backup pin for the password that I was never provided when the phone was set up. Telkom sent the phone to their repairer and now wants to charge R889, claiming the warranty is void due to negligence. I have an invoice number for the transaction - [redacted]. Please ask for more details if needed. I am considering seeking legal advice on this matter. Regards, Winston D.

Hello, I want to express my gratitude for discovering your helpful customer support link, well done! I received a message purporting to be from Ram delivery regarding a parcel from Telkom, but despite waiting diligently, the delivery did not materialize. Subsequent attempts at delivery also failed, casting doubt on the legitimacy of the operation. I am concerned about a potential scam and seek verification before proceeding with a debit check to Telkom. The Ram tracking system indicates inaccuracies, claiming they attempted delivery when I was present. This experience is troubling, suggesting a possible hoax. Prompt clarification is necessary to determine authenticity, as cancellation may be warranted. Additionally, if valid, I am interested in acquiring two phones with insurance coverage. Uncertain of the best course of action, I await confirmation. Thank you for your attention to this matter. Sincerely, S.C. Lavers

I am Sharon, and I recently terminated my mobile data contract on December 23, [redacted], with Telkom. However, I noticed that I was still charged for the months of January and February even though the contract was terminated. I am requesting a resolution to this issue to prevent any future occurrences. I believe Telkom purposely does not provide contact details on their website, making it difficult for customers to raise complaints directly. Additionally, the absence of an online service cancellation option prolongs the process unnecessarily. This lack of transparency is unjust to customers like me. My details for reference are as follows: Name: Sharon O. ID number: 950310xxxxxxx Reference number: [redacted]2 Cellphone numbers: [redacted] / [redacted] I hope to receive a response soon.

I would like to share my recent experience at the Clearwater branch regarding an employee named Ridwan Shar. We applied for a landline phone, and he assured us it would be registered that same day. When I returned on Monday, he was not there, and our documents were not processed. The manager helped resolve the issue promptly. Today, I requested a receipt for the R700 payment, and unfortunately, I had to interact with Ridwan again. I expressed my discomfort, but he continued talking to the supervisor and walked away. The supervisor apologized on his behalf. This experience has shown me why Telkom and its stores have an average rating of 2.8.

I have been paying R399.00 monthly for over six months now for services from Telkom at Somerset West Mall. Initially, everything was great as they included installation in the package, although I made it clear I had my own router. We agreed on the R399.00 price until I decided to upgrade or cancel. Recently, I received a bill with an additional R500.00 charge. Despite visiting Telkom at Checkers Mall and Somerset Mall, the staff couldn't explain the extra charge. They advised Telkom should rectify it. I refuse to pay the extra amount, and I am seeking a resolution on this matter. I am reachable via email at M S van Staden [redacted]. I do not have a landline.

My number, [redacted], is experiencing issues. Calls and SMS are not coming through, and this is causing problems since it's linked to all my accounts. I have seven contracts with Telkom, and the service is deteriorating. I need this fixed urgently. If the number is compromised, I will have to report identity theft and fraud attempts. I rely on this number for important communications, and the current situation is unacceptable. I have been a loyal customer for years, but if the service does not improve, I may have to consider other options.