Telkom Customer Service Issues

Good morning, I am disappointed with the customer service I have received from the team. I have paid my monthly account but have not been able to use my fiber service since last Thursday. A technician came out on Friday who was rude and did not sanitize when he arrived at my parents' house. He left without explaining the issue to them. I have not heard from anyone on the Telekom team about the fiber problem. Can someone please call me to resolve this? Regards, Faith

My landline number [redacted] has been faulty since December 1, [redacted]. The initial call was closed without fixing the issue, and after reopening the call on December 14, I have been without wifi since. The manager at the Kimberley service centre, Naaido, was very rude. He mentioned that if the technician reported the error as resolved, it was no longer his problem and didn't provide any guidance on escalating the matter. As an essential worker who relies on working from home, I have visited the Telkom office in Kimberley multiple times, but escalations were not processed. The manager was unhelpful and refused to listen to my concerns or help resolve the problem, which has been very disappointing. I am extremely frustrated as my job is at risk, and I have not received any assistance despite calling [redacted] daily for a solution. Thank you, Gatvol Cell number: [redacted]

Dear Customer Care, I am disappointed with your company's service. Despite my repeated attempts to apply for internet service at my home in Marina Da Gama, after physically visiting your Pinelands shop and making an application, I have not had any progress. Numerous promises of sending an agent were unfulfilled, and my calls to the [redacted] number resulted in having to repeat the application process each time. One of my applications was inexplicably canceled without my consent, with no satisfactory explanation provided. Even after canceling the service at my Pinelands property, it still shows as active in your system, which is confusing. The cancellation request was for service at 17 Pine Acre, Pinelands, while the new service installation request was for 19 Fisherman's Quay, Marina Da Gama, both under the same ID number. The lack of clarity and the need to reapply multiple times have caused significant frustration. I urge you to either provide the service promptly or communicate the reasons for the delays. Sincerely, W.X.

On December 30th, I visited the Telkom store in Canal Walk to cancel a contract. There are two Telkom stores, and I'm referring to the one across from Clicks. Upon arrival, the lady at the door, Siziwe Siyata, intentionally cancelled my waiting ticket because I had coffee with me, preventing me from entering. While I waited outside, my husband was inside the store. Another representative, Vuyo, rudely told me I was next when I asked why my ticket was cancelled. I requested to speak to a manager, Morris Msindwana, who wrongly assumed I was recording him and became aggressive. This led to a confrontation where security was called. The whole incident was distressing, especially since we were there as a family to cancel a contract. I reported the unacceptable behavior to the center management. Telkom representatives should not treat customers this way while on duty.

I placed an order for DSL Uncapped Home Wifi without an order number. I initially reached out to Telkom on December 9th. After providing personal and bank details, I engaged with an agent and later Jacqueline Phillips to complete the registration and application forms, including submitting supporting documents. Unfortunately, communication with Jacqueline ceased around Christmas, and despite repeated attempts via email and Whatsapp, I have not received a response. It has been three weeks since my initial application. Multiple calls to the call center resulted in disconnections and depletion of airtime. This process has been quite frustrating for me.

I have a D-Link router that is less than a year old, and I am experiencing constant issues with it. A technician has confirmed that the router is faulty, but now I am having difficulty getting assistance as I am far from a Telkom store. They are requesting me to bring it in, which is a 200km drive for me. The router is still under warranty, so I am frustrated that this has become my problem. I have paid my installments on time every month, yet I had to go without wifi for almost three weeks at one point. I really need help with this matter. If Telkom does not assist me soon, I may have to consider canceling my service. My landline number is [redacted], ID number is [redacted][redacted], and my cell number is [redacted]. This is my final attempt before exploring cancellation as my next step.

I signed up for a data contract in October, but the sales agent misrepresented the terms. Initially, I was promised 80GB (40GB daytime and 40GB nighttime) for R100, yet I am only receiving 40GB for R199. Additionally, I was assured 1GB TopUp for R70, but I am being billed R100. Despite my repeated calls for assistance, the issues remain unresolved. When I requested to cancel the contract, the company insisted on a fee of R800. I find this situation unjust and believe I have been deceived.

Hi Telkom support, I would appreciate it if the tech department could contact me at [redacted] for international calls. I had an online interview in the USA last Friday. The process involves responding to an email to start the interview. When I clicked on 'GET STARTED', it was supposed to connect me to the interview but it did not work, causing me to miss the interview. I have Telkom data with a Telkom router and would like to know step by step how to ensure my online connection works for future interviews. Please contact me via email or phone. Thank you. Anthony Reuterink

Hello, I am seeking urgent assistance regarding my canceled fixed home line with Telkom online service in March [redacted]. The line number is [redacted]. I relocated to Scotland in the UK on 7 March [redacted], prompting the cancellation. Despite this, I continue to receive monthly invoices for services not rendered, accumulating a significant outstanding balance. I have diligently reached out to Telkom via various email addresses, but have yet to receive adequate assistance. Although I received an email confirming the suspension of my service, I am perplexed by the recurring invoices. Could you kindly direct me to the appropriate personnel to resolve this persistent issue? Thank you, L.L. Livingston, Scotland

I kindly request a review of my bill as I am uncertain why it has significantly increased. I am confused by the "Account subscriptions and once-off charges R202.70" as my monthly fee should only be R99. Could you please clarify this for me? I am disappointed with the current level of customer service. Given the current global economic situation due to Covid-19, I am still recovering from a severe car accident in January that left me hospitalized until June [redacted]. I have been struggling with hospital visits since then and I am not fully back to work yet. I am willing to pay my bill, but the continuous increase in charges makes it unaffordable. I question if Telkom still values its customers or if they are being targeted deliberately. Could you please review and reconsider my bill? It is important that my name is corrected to avoid any further issues with bank payments. Thank you, Felix I.

On January 17, [redacted], I applied for a Telkom contract. After numerous attempts, I connected with a Telkom Call Centre representative. Despite a lengthy hour process to start the application and being advised of pre-approval, the call abruptly ended rudely. Later, upon a requested callback, another representative confirmed my approval but then swiftly informed me of the application's decline due to debit vetting. This decision seems unjust as my credit score is [redacted], and I have had a flawless payment record in the past year. The rejection without requiring bank statements or payslips is puzzling. I believe Telkom should promptly provide a clear explanation for this situation. If they are unwilling to have my business, I am willing to seek services elsewhere.

My phone line has been dysfunctional for a prolonged period despite multiple attempts to report and restore it. After contacting customer service and being assured it was fixed, the issue persists. Subsequent inquiries reveal no technician visited, and that there is no record of service connectivity. Each time, I am instructed to file a new fault report. Frustrated by the lack of resolution since January 2nd, I expressed a desire to cancel the service. I was promised a resolution and compensation by the Sales department, but this has not materialized.

I recently received a call from a Telkom agent informing me of the switch from copper landlines to wireless phones in my area. I received a 3G Fella wifi phone but encountered issues as my area hadn't been updated to the new system yet. When I reported a fault on my landline, a technician switched it to the fiber router without mentioning any extra costs. However, I later received a confusing bill with entries for access fees, call catcher, and your line. Despite multiple visits to various service centers, I couldn't get a clear explanation. I faced further frustration when trying to resolve the billing issues over the phone, leading to a service termination threat. The lack of coordination between departments and uninformed service center agents has left me without a phone line since January 18th. I'm extremely dissatisfied with Telkom's inefficiency and lack of communication.

We have been experiencing issues with our telephone and ADSL services since December 15, [redacted], with only a brief restoration in January. We kindly request compensation for the downtime. We reported the problem on December 16, [redacted], and multiple times thereafter. I would like to retain my Telkom account, ADSL, and phone number but cancel the weekender plus feature to lower the expenses. Could you please inform me of the adjusted charges? As senior citizens nearing 84 years of age, we appreciate your assistance in resolving these matters promptly.

I recently moved to a new address in November [redacted] and had my old landline number ([redacted]) disconnected and transferred to the new address, where I now have a new number ([redacted]). Despite this, my old address is still showing on my account statement (account no. [redacted]90). I have tried to update my information on the Telkom Self-Service platform multiple times, but both my landline and Wi-Fi accounts are not showing up, and I keep receiving an error message stating "Not Loading." Furthermore, my Wi-Fi account has always displayed the wrong address, showing my previous address in Pretoria from 7 years ago, which was cancelled when I moved to Port Elizabeth. The Wi-Fi contract was signed years later with no mention of the old address on the application form. Telkom's administrative and system services have been disappointing. I am requesting Telkom to update my address on both accounts correctly. I hope this matter can be resolved promptly.

I recently cancelled my ADSL line with Telkom, but they mistakenly cancelled my landline too. It has since been reinstated. In May, I'll be moving to Riverglade and will need fiber optic internet. I'm a pensioner and would prefer not to commit to a 12-month contract at R199 now, only to upgrade to fiber later. I'd like to use my current landline until May and then switch to a contract that includes fiber for R399. Can you please advise on my options? Currently, I need my landline as I've had to get fiber due to Telkom not offering it in my area. Thank you. Email: [redacted], Cell: [redacted].

I currently reside in an area without Telkom lines, and I need to retain my long-standing email address linked to my account [redacted]. I set up this account at your Somerset Mall branch and consistently pay ahead on my account. However, when reviewing my profile, I noticed my old address and phone number remain unchanged despite my attempts to update them over the phone. Last week, I lost R90,[redacted] due to a hacking incident, prompting me to contact Telkom to change my password. Unfortunately, I was informed there is no number associated with my account, leaving me vulnerable to further security risks. As an 80-year-old with failing eyesight, I urgently request Telkom's assistance in securing my email account by updating my profile and changing my password promptly. Your prompt attention to this matter would be greatly appreciated as I continue to struggle to address these issues effectively.

I purchased an LTE package from Telkom on 4th Jan [redacted], which was the 20 GB for 1 month deal. However, from the start, I experienced network issues. Despite contacting the call centers multiple times, receiving varied responses, and having a technician visit to address the weak network in my area, the problem persisted even after enabling roaming. By the end of the month on 3rd Feb [redacted], most of my data remained unused due to the connectivity challenges with frequent disconnections. Seeking assistance at a city office, I encountered difficulties retrieving my ID and later suspected a consultant might have swapped my memory card during a sim card test, resulting in the loss of my personal data. This experience has been distressing as I still have an empty memory card and unresolved network problems. I require guidance on recovering my memory card and improving my network connection to avoid such incidents in the future.

To whom it may concern, I have several queries but don't know where to begin. As a loyal customer for many years, I've noticed a decline in the service provided. Over the last year, I've paid my account dutifully without receiving any statements. Being a pensioner and over 65, it's disheartening to see this lack of communication. Paying for services and not receiving them feels unjust. I haven't been able to make or receive calls, rendering the service useless to me. Despite regular payments, no invoices or payment breakdowns have been sent to me. It's common practice to acknowledge payments and provide statements, which I've not received. I expect a full statement from 1 January [redacted] promptly. Sincerely, Mr. I S. ( [redacted] )

Hello, I have an account with number [redacted]18. I signed up for a data contract some time ago, and since the beginning, I have only been getting speeds of 1mbps rather than the 10mbps I am paying R857.57 per month for. Other providers offer the same 10mbps contract for R500-R600, so I feel like I have been overpaying. I kindly request a refund for the duration of this contract due to the poor service and discrepancy in speed. Telkom's service has been disappointing, and I see many similar complaints on hellopeter. I urge Telkom to address the speed issue and process my refund promptly. If this matter is not resolved, I will have to escalate it further. Thank you, C.T.