Target Customer Service Issues

On April 18, [redacted], at the Ansonia, CT Target store around 12:50 PM, I encountered an issue with the self-registers. There was a line, and only registers #2 and #4 were operational. When I requested Laura, the attendant, to open more registers, she declined citing the need to maintain a 6-foot distance between customers. However, all registers were already appropriately spaced apart, so I pointed this out. Despite this, Laura insisted that they wouldn't open more registers because it would require more employees to monitor. I observed all the registers were marked for distancing, but Laura remained firm. When I tried to discuss this with an officer, A. Luna, Laura called him over. I proceeded to another open register, and as I completed my transaction, Officer Luna informed me that Target could decide on opening more registers. I expressed my intention to complain about the incident as I found Laura's behavior disrespectful and unnecessary. Officer Luna acknowledged my concern. The decision now rests with me, but such conduct from an employee should not be tolerated.

I recently received a letter regarding the Target Red Card addressed to my late grandma, Jacqueline A. Masso. Unfortunately, she passed away shortly after my birthday in December. This has been a difficult time for me as she was my closest companion for many years. I would like to inform you about her situation and inquire about how to close her account. Despite this, I want to express my gratitude for the exceptional service she received at Target. It was her favorite store due to the respectful treatment she always received from your team. Your staff's kindness meant a lot to her, and I want to acknowledge the positive impact they had. As someone who values customer service, I appreciate the effort put forth by your team to ensure a pleasant shopping experience. Please contact me if you require any further information. Best regards, Amy Masso

I bought a pair of pants a week before Easter. I couldn't try them on because the fitting rooms were closed. I later tried to return them an hour after purchase to get a better fit for an event that same evening. A customer service lady refused the return, saying I could only do it on April 16. Now, on April 22, I called for a refund but was told I have to wait until the 27th. I wish I could have tried them on earlier. I paid about $30 for these pants and I want my refund promptly.

Subject: Issue with Baby Relax Addison Swivel Gliding Recliner from Target Hello, I am reaching out regarding a recent purchase my husband and I made at Target. We bought the Baby Relax Addison Swivel Gliding Recliner in light gray at the Braintree, MA store in December (order #[redacted][redacted]). Unfortunately, a piece in the chair's back has broken, causing it to be lopsided. Despite only using it since February when our baby was born, we are disappointed with the quality, given its price. As a long-time Target customer, I have rarely encountered such issues. To address this matter, we would like to exchange the defective chair for a new one and seek guidance on the next steps. Thank you for your attention to this matter. Best, Michelle S.

I called Target because I forgot my password. The call was answered, but instead of helping me with my password issue, I was bombarded with a sales pitch offering a $[redacted] card for $2.95. Despite agreeing, I was transferred to two more people. The call dropped before I could even get my password. This whole experience was frustrating, filled with unwanted sales pitches and poor customer service. I am requesting an immediate refund of $32.95. Target needs to focus on resolving customer issues efficiently instead of pushing unrelated sales tactics. I feel discouraged from shopping at Target in the future due to this experience. The lack of customer service and relentless sales approach has left me extremely dissatisfied.

I appreciate the effort to correct the order mistake. I just reviewed the replacement details, and it seems you are shipping the Fortnite Llamacorn plush to my address instead of my niece's. The intended recipient is Julianna Trotter at [redacted] Coxboro Court, Knoxville, TN [redacted]. I want to ensure she receives the correct gift. The confusion between a rice cooker and the plush toy is quite significant. It would be nice to receive an item I can use, but the main focus is seeing my niece, who recently lost her father, happily receive her gift. Her well-being is essential during this tough time. I hope this issue reaches a supervisor for resolution, and I anticipate the Fortnite Llamacorn plush promptly reaching Julianna in Tennessee. Thank you. - Kaylen Phillips

Appreciation for Target Employees! I wanted to express my gratitude to two exceptional employees at Target, Bobbie (Manager) and Keith (Store Manager). After buying a microwave that was too small at the Pasadena, CA store on 4/09, I faced challenges with returning it due to store policies. Despite the initial difficulties, Bobbie and Keith went above and beyond to assist me. Bobbie empathetically offered help and involved Keith to facilitate the return and purchase of the correct microwave. Keith efficiently handled the transaction and even placed the new microwave in my car. Their outstanding customer service skills and willingness to assist in resolving the issue were truly commendable. I am grateful for their support and wanted to acknowledge their exceptional service. Thank you to Bobbie and Keith for their professionalism and care. Best regards, Joyce Baugh

My mother placed order number #[redacted][redacted] a little after 2 a.m., using my card as she couldn't locate hers. She realized she was charged for shipping on what she believed to be a $35 order - something she never pays for at Target, always ensuring her total is $35 or more. She attempted for half an hour to cancel and reorder the items with an addition to meet the $35 threshold, but had trouble due to changes in the cancellation process. Despite her efforts, she was unable to cancel the items as they had already processed. She recalls being able to call Target or RedCard for assistance in the middle of the night in the past, but it seems the customer service hours have been reduced. Could you kindly consider waiving the shipping fee or allowing us to modify the order to avoid the fee? We are long-time loyal Target customers and would appreciate your help. Thank you for your support during the pandemic, particularly in safeguarding vulnerable individuals like my elderly mother, Margaret B., who has multiple underlying health conditions. Sincerely, Krista B.

Target's recent decision to offer free single-use plastic bags while neglecting to compensate customers who bring their own reusable bags appears to be a step backward on environmental issues. In light of the ongoing global health crisis, some industries are taking advantage of the situation for their benefit. For instance, the Trump administration's EPA has granted "coronavirus exemptions" to the oil industry, undermining public health protections. The plastic industry, in particular, is being criticized for using scare tactics to promote single-use plastics over reusable options, potentially impacting efforts to reduce plastic waste. Greenpeace is urging individuals to resist these tactics, sign a pledge, and support their work financially to combat misinformation and industry exploitation during this critical time. It's essential to rely on scientific research and medical advice, not industry agendas, to make informed decisions for the well-being of our communities and the environment.

Hello, I recently purchased a Nintendo Switch along with a game from Target. Unfortunately, my order was split into two separate shipments with individual tracking numbers, even though I requested them to be consolidated. Upon delivery, the package which was indicated as the Nintendo Switch turned out to be the game. The Nintendo Switch, the more expensive item, was mistakenly received by someone at my home while I was away. The other item, which was supposed to be out for delivery 2 days ago according to UPS, has not shown any progress since yesterday. It still states as 'in transit' with no estimated delivery date, even though Target's website claims it is out for delivery. The mix-up of tracking information from the start has left me concerned, especially given the nearly $[redacted] value of the order. I just want to ensure everything is in order as I have been eagerly anticipating this purchase for a long time.

My order (# [redacted][redacted]) indicates "returned to sender." I am confused about what this means. It was dispatched from Pennsylvania but seems to be heading back to Indiana? We had two shipments; the umbrella stand arrived from Indiana without issue. Will we eventually get the items being returned, and when can we expect them? It would be helpful if Target could provide more information to customers in these situations. Thank you for any assistance you can provide.

I am experiencing issues with the Heyday chargers. I purchased a charger in November, and after just one day, the charger port broke off without any force, causing it to get stuck in my phone. I reluctantly bought another charger, assuming I couldn't return the damaged one. However, the replacement also stopped working for no apparent reason after a day. Feeling discouraged, I had my boyfriend buy me another charger of the same brand. Despite giving it one last chance, this one now displays an error message stating that the accessory is not supported. I am frustrated with constantly wasting money on chargers that fail quickly. I regret investing in these chargers as they have all disappointed me. I urge you to investigate these chargers as their quality is subpar.

I purchased kids Sonicare replacement brush heads around January 29th, but they seemed to need changing 4 or 5 weeks back. The quality of these brush heads is disappointing. Typically, they last much longer. This batch seemed off as the bristles were yellowing and already worn out after 2 or 3 weeks of use. I realized today that there's a possibility to return them until May 5th. However, when I tried to initiate a return online on May 4th, it indicated it's too late to return by mail. Given the current situation with COVID-19, I'm wary of going to the store, especially with used toothbrush heads. I'm hoping for guidance on how to handle this situation. Thanks, K.G.

I encountered issues placing an online order on Target's website while logged into my account. Despite using two new $[redacted].00 gift cards, the transaction couldn't go through, showing an error message. Upon contacting customer service, I was informed that one of the gift cards had $89.00 left due to multiple attempts to use it. The agent transferred me to a "gift card specialist," who was unreachable as the department was closed. The whole episode was frustrating and bewildering, with the representative's explanation adding to the aggravation. I'll have to wait until the gift card is reverted to its original amount before attempting to place the order over the phone.

I'm interested in purchasing the Toddler Boys' Short Sleeve Cool Science Graphic T-Shirt in navy for my grandsons in sizes 2T and 3T. Initially, the item was out of stock, and I signed up for notification emails when it would be available again. I have received two notifications stating that the item was back in stock, but unfortunately, when I check the website, the sizes I need are not available for local pickup or delivery. I'm confused about how it can be listed as available but not accessible to me.

Hello, I have reached out to Target multiple times using their online form regarding our order (# [redacted][redacted]); however, I have not received any responses. I am hoping this email will help me get in touch with them. We have noticed that two items from our order never arrived. We suspect they may have been mistakenly delivered to 907A Lafayette Avenue, our neighbors, instead of [redacted] Lafayette Ave where we reside. The missing items are as follows: 1. Battery-operated vivid bulrwood high gloss sconce 2. Battery-operated stained glass half-moon sconce All the other items we ordered have been received. Could you please assist us in replacing these items promptly? They are needed for a quarantined family member. Thank you for your assistance, and we look forward to hearing from you soon. Best regards, Dr. M. Kovler

I usually don't email companies, but I feel I have to share my thoughts. I find it disturbing that your company chose not to dismiss Chrissy Teigen after her offensive Twitter rant attacking the president, the first lady, and their daughter. It's disappointing that she played the victim when she and her husband have previously criticized the president. I doubt Obama would have ignored such behavior, especially if it happened repeatedly. If someone targeted Obama and his family, I believe you would have taken immediate action. Despite liking Target in the past, I have decided to stop shopping there. Many others probably share this sentiment. It's disappointing how your company tolerates such unacceptable conduct. SHAME ON YOU! 😡👎

I recently made two orders from Target and had a positive online shopping experience overall. However, I wanted to provide feedback regarding the packaging of the items. In my first order, inadequate packaging led to a glass peanut butter jar breaking during shipping, causing a hazardous situation with the broken glass. The lack of protection extended to other items like cans of beans that arrived severely dented. In a separate order containing canned salmon, most of the cans were dented due to insufficient cushioning inside the box. I believe that better training for the shipping staff on secure packaging practices would greatly improve customer satisfaction and prevent such issues in the future. Despite these incidents, I appreciate Target's service during these challenging times.

I set up an autopay for my Target REDcard in late March [redacted] with a due date of April 7, [redacted]. However, on April 14, [redacted], I received a notification from Target stating that the payment of $39.67 was returned unpaid, resulting in a $40.00 penalty charge. Despite providing the correct bank checking account information for online autopay and having a payment record since [redacted] with no missed payments, I am concerned about why the transaction failed. My bank claims they did not receive any payment request from REDcard. I am requesting an investigation into the matter and details of the payment attempt. Additionally, I would like a refund of the $40.00 penalty. I believe that, especially during the current COVID-19 situation, there should be consideration for waiving penalties. Please resolve this issue and refund the penalty promptly. Thank you, Geeta G. S.

I am experiencing an issue on your website where I am unable to complete the order form online because it keeps deleting numbers. I have provided a detailed explanation of the problem along with a simple solution in previous messages. Despite spending an hour trying to reach customer service, I have been unsuccessful. I have prior experience coordinating a customer service team for a semiconductor manufacturer and have received recognition for my team's performance. However, the lack of customer service from your end has been disappointing, and I am no longer willing to make any future purchases from your company. It seems like your "customer service" needs significant improvement.