Target Customer Service Issues

My husband and I visited the Gastonia NC store this afternoon. We were at the customer service desk completing our purchase, which included a $40 Target gift card promotion for spending $[redacted] on baby furniture. When I inquired about the gift card, the Target employee Cassie seemed unaware of the promotion. Despite showing her the online ad from the email I received, she rudely mentioned that I should have mentioned it earlier. She also mentioned that with the Target red card, the promotion would have been recognized. With a purchase over $[redacted], I felt her attitude was unwarranted and the communication could have been handled better. This experience was disappointing, given that I am a frequent Target customer. I am not looking for any compensation, but I hope Target addresses customer service interactions like these to ensure a more positive shopping experience for others. Thank you for your attention to this matter.

I would like to raise my concerns about my experience working at Target store #[redacted] for the past 8 years. Initially, I worked with the carts for about 6 years before being moved to different areas inside. Eventually, I was assigned to the dairy section, but found their rotation practices inadequate. When I was accused of being slow at my job on January 22nd, I had a disagreement with my team lead and decided to leave. I reported the issue through the hotline but received no response. I attempted to reapply for employment but was denied. Additionally, I have not been compensated for my earned vacation time. I believe that Target's lack of professionalism is concerning. If you wish to reach out, please call [redacted]. I tried contacting corporate to file a formal complaint via email, but unfortunately, I did not receive an email address for that purpose. I hope this message helps address the situation. Have a good day.

I encountered an issue with returning two rugs from my order #[redacted][redacted]. The return dates shown were 2/26/20 and 2/27/20. However, when I tried to return one today, both the app and the Target website indicated that the items were no longer eligible for return. The return deadline was stated as today and tomorrow simultaneously. The customer service representative was unable to connect my app/phone or credit card information with the item for the return process. Even though the rug I intended to return appeared on the Target website when scanned independently, it didn't show up as a purchase I could return. While the customer service rep was helpful, the technical issue seemed out of her control. It's frustrating to have conflicting information about return deadlines, as I would have made alternate arrangements had I known earlier.

Hello. I wanted to share my feedback as a loyal Target customer. I always make sure to use my Target Red Card when shopping. Recently, I've noticed a new discount program where customers enter their phone numbers at checkout for additional savings. Personally, I feel this might be a bit excessive, especially with already having one discount program in place. Managing multiple discount cards and online deals can be overwhelming. I prefer stores that streamline the process by reducing prices without the need for extra cards or online specials. Overall, I appreciate my shopping experience at Target, but I wanted to express my thoughts on this new discount program. Thank you.

I noticed that the hand sanitizer at the main entrances of the Plymouth store in Vinewood was empty today, which was disappointing. I informed the customer service desk about it, but it didn't seem like a priority to the staff attending the area. I had to search the other entrance and discovered hand sanitizers tucked away in a cart section, which was hard to reach due to carts blocking the way. This experience was disheartening, especially since I've been unable to purchase body wash in weeks due to potential hoarding. I hope the store can address these issues, take them more seriously, and consider limiting hoarding to ensure that essential items are available for all customers.

I visited my local store to buy some lotion on sale plus use a 20% discount and a $2.00 coupon. I carefully selected the bottles I wanted, planning to purchase them one by one to ensure each bottle received the discount. A family member accompanied me, intending to do the same for their purchases. Unfortunately, at checkout, the discounts weren't applied correctly. When I raised the issue, the cashier responded rudely, dismissing me and insisting I was wrong about the Target Circle coupons. She displayed unprofessional behavior, causing great embarrassment and distress to me and my family member. I know the correct pricing for the transactions and per bottle. I would like to complete my purchases but will only do so if Target can provide a gift card or find a solution. This experience has left me unwilling to shop at Target again and I won't recommend it to others.

I purchased two Google Play gift cards, one for $[redacted] and the other for $50. Despite being told the email delivery would be within four hours, it took over 4 hours, only for both cards to be redeemed by someone else when I tried to redeem them. After contacting customer service, I was instructed to wait 24 to 48 hours. The next morning, upon checking, I found both cards had been redeemed. Despite contacting Google Play, the situation remains unresolved. The lack of accountability from Target is frustrating, leading me to consider escalating my complaint. I demand a prompt refund, as it is unfair treatment of a paying customer. I am deeply dissatisfied with this experience and expect a swift response to rectify the issue.

Regarding order #[redacted][redacted] - The wet Swiffer and Bounty paper towels were delivered today, March 18, [redacted]. I recently completed the delivery survey and wanted to share my experience: Upon arrival, I noticed that one of the wet Swiffer containers was opened, with its protective seal broken. This resulted in leakage of the liquid solution, affecting the Bounty paper towels in the same package. The paper towel packaging, not being waterproof, absorbed some of the liquid, causing the mailing box to become soaked and weakened. As a result, I am left with a box of unusable wet Swiffer and contaminated paper towels. I am looking to request a refund for these items. Due to the current situation with the coronavirus outbreak in New York City, I am hesitant to visit a Target or UPS store for returns. Could you please advise on how long I can defer the return process? Additionally, given the compromised state of the products, I am uncertain about the possibility of resale. Thank you for your attention to this matter.

Since 3/13, I have observed your Target staff working tirelessly during the COVID-19 pandemic. I feel it is unjust for the employees, including managers, to have shifts exceeding 4 hours. With them being exposed daily, I believe it's unfair to expect them to work full shifts during such a challenging time. I visit the store regularly and notice familiar faces, which could limit their exposure if shifts were reduced to half. While I understand they can't work remotely like some, it's crucial to also safeguard their well-being and that of corporate staff. Although closing early is beneficial, please consider a more compassionate approach to ensure the safety of your workers. Thank you.

I am concerned about the lack of safety procedures for cashiers, especially for those with health issues or who are older. It is crucial to prioritize the well-being of employees by providing alternative assignments or implementing measures to reduce close interaction with customers. Consider utilizing self-checkout options, temporarily avoiding coupons, or placing tables to create physical distance. Other retailers have found solutions, so it is essential to follow suit. By spacing out the checkout lanes and evaluating the necessity of each, greater protection can be offered to employees. At this critical time, it is unacceptable not to have stricter precautions in place. Many employees are dedicated and willing to work, but they also deserve to feel safe. It is crucial to prioritize the safety and protection of frontline workers. Your prompt action on these matters is essential to safeguard the health of employees and customers alike.

I apologize for the delayed feedback, but I wanted to commend the hardworking store teams at Deerfield Beach, Florida during these challenging times. Recently, I experienced a hiccup with my RedCard app while shopping there. Despite my frustration, a store manager stepped in to assist me. Unfortunately, I couldn't reset my password in time, so she kindly offered to apply the discount using a different card. Even though I didn't catch her name, her act of kindness truly brightened my day. In the midst of all the stress we're facing, her quick help made a significant difference. I regret not getting her name, but she truly deserves recognition, maybe even a raise or promotion, for exemplifying excellent customer service and making my Target experience even more enjoyable.

While shopping with my son last Friday, March 21st, I overheard a distressing situation at the Sunrise Blvd Store in Citrus Heights. Two sisters shopping for themselves and their elderly parents were confronted at a register about purchasing more than two waters per person. Despite explaining they were shopping for their parents as well, an issue arose as a small sign on the door indicated the limit. The store manager was called, resulting in dissatisfaction for the customers. Witnessing this event unfold, it was clear the situation could have been handled more tactfully by the staff. The customer should not have had items removed from their cart, and it was unfair treatment towards them. This incident involving the Target staff at the Sunrise Store was concerning to witness.

Dear Edgewater Branch in Denver, Today, during my visit, I was disappointed by the lack of social distancing measures observed by both customers and employees, notably the individual cleaning surfaces who came too close to us. The mandated 6-foot distance was not being upheld as customers encroached on our personal space in aisles. Target, in particular, has been struggling to maintain consistent social distancing practices. I had to speak up and remind both an employee and a customer about the importance of distancing, albeit after feeling stressed by the encounters. Suggestions for improvement include closing the store and moving operations online or having security personnel enforce distancing guidelines rigorously. Perhaps a repeating recorded message could also help reinforce the message. Ensuring the safety of your customers should be a top priority. Sincerely, Gabriela R. Carone, Ph.D.

To Whom It May Concern, I am reaching out to address an environmental impacts assignment I am working on at Northern Arizona University. My focus is on the benefits of practicing minimalism by buying fewer items, which can positively impact individuals, communities, and the environment. I urge your company to promote and support communities in adopting this mindset to enhance community well-being and lessen environmental effects. Suggestions include offering durable items like clothing and home goods that do not need frequent replacement, even if they come at a higher price point. Additionally, consider selling second-hand items donated to your company to create a new revenue stream. I trust you will take these recommendations into consideration. Best regards, A.

Yesterday, on April 2nd, I visited your SW Kissimmee store with a friend to collect my online order. The Target associate assigned to curbside pickups approached our car, but we were directed to the wrong store. We had to enter the store to retrieve our item. I must say, this employee failed to wear a mask or gloves. Moreover, when assisting us with our Redcard issue, he came too close to my friend, disregarding the recommended 6 feet social distance. I am extremely concerned about this disregard for safety measures. Employees handling curb pickups should adhere to safety protocols by wearing proper protective gear and maintaining a safe distance. Urgent action is needed to rectify this situation.

I've noticed in the news that dairy farmers are being forced to dispose of excess milk because of reduced sales from the closures of schools and restaurants. It's puzzling to me why grocery stores are now enforcing purchasing limits on milk. For instance, Target is only allowing customers to buy a maximum of 2 gallons. If there is an overabundance resulting in farmers having to waste their product, why are stores restricting how much we can buy? This situation is particularly inconvenient for families with high milk consumption needs, witnessing both farmers discarding milk and stores restricting purchases.

I am writing regarding the limitation on purchasing milk at your Oshkosh WI store. I am disappointed that Target is using fear tactics with customers during these uncertain times. As a retailer, it is important to provide accurate information to consumers. Imposing unnecessary limits can create panic and lead to hoarding. A manager at the Oshkosh store explained that milk was limited due to infrequent deliveries, which raised concerns. While the manager offered excuses, no practical solutions were provided. I urge Target to contact the Dairy Farmers of Wisconsin at 1 [redacted], led by President Chad Vincent, for guidance and support in ensuring a steady milk supply without restrictions. I trust that Target will remove these signs, address this issue promptly, and increase milk availability. Thank you for your attention to this matter. Sincerely, J. Potratz

I purchased Herr's Cheese Waffles on March 1, [redacted], but received cheese crackers and peanut butter cheese crackers instead. If the waffles were unavailable, it would have been better to be informed rather than receive substitutes without notice. I only opened the boxes on 4/12/20 as they were meant to be a gift, so this experience has been disappointing. It's frustrating that Instacart shows the waffles as available at Target, but they are not listed on the Target website. My order was through the Target site, not Instacart, so there seems to be misinformation that needs to be addressed and corrected.

I received a large heavy box with multiple damaged items today, April 14, [redacted]. There were two crushed oatmeal containers, crushed Doritos chips, popped sweet and salty popcorn bags, squashed Little Debbie nutty cookie sticks, and a popped popcorn box due to heavy cans of jalapeno and pumpkin placed on top. Even one of the pumpkin cans was dented. The packaging seemed insufficient as there were light items mixed with heavy items, and I found flakes inside the box upon opening. Unfortunately, due to being a cancer and transplant patient with a compromised immune system, I cannot go out to return the items during the pandemic. I am not financially well-off to ignore the issue. I just wanted to raise awareness to avoid packing heavy items with light ones to prevent damage. I'm unable to consume these damaged items and cannot return them. Please pass on this feedback to the appropriate personnel. Thank you.

On February 27, [redacted], I placed an online order (#[redacted][redacted]) for pick up. However, there was an issue at the store that I wanted to pick up. I was told that the easiest way to resolve the order was to cancel the order and that no charges would be made until I picked up (I used 3 Gift Cards to pay for this order). However, I was about to try to use these Gift Cards again for another order, and saw that there were several debits on the card from the day of the order. On Gift Card #[redacted], there are 3 debits of $5 (for the promotional gift card that was placed during the order), $3.50 (for the item that was shipped to my house), and $6.90 (I believe this was the remaining amount of the order). Additionally, on Gift Card #[redacted], there was a debit on the same day for $1.47. I am not sure how much was debited on the third Gift Card that I used because I no longer have that Gift Card, but I am concerned that a total of $19.34 (the order amount) was debited on my gift cards. I was wondering if I could get this money back, since it was incorrectly taken from my gift cards, even when I was told that it would not be. Thank you.