Target Customer Service Issues

I was checking out at Super Target Lane 14 in Shoreview, MN at 4 pm on 4/1/19. The weekly ad and store display both advertised Pepsi at 3 for $10. I decided to buy 6 Pepsis to qualify for a $5 Target gift card coupon. Unfortunately, the cashier didn't honor the promotion due to a small price difference. Despite explaining the discrepancy and the store display, she refused to provide the gift card. Frustrated, I turned to Customer Service, where a helpful lady resolved the issue. While it was exasperating dealing with the cashier's refusal to accommodate a reasonable request, I'm relieved that Customer Service was able to assist me in the end.

Subject: Stock Availability on Movie Release Days Dear Target Corporate, I am writing to express my disappointment regarding the consistent lack of stocked products at your stores, particularly on new release days for movies and music CDs. I have experienced this issue multiple times, including today when I visited your Sample Road, [redacted] store in South Florida for the Bumblebee Movie release. Despite arriving at 10 am, two hours after opening, the product was not available. I was unable to find any employees to assist me, ultimately leading me to leave without making a purchase. Having worked in retail myself, I understand the importance of stocking new releases before opening. It is unacceptable for a company of your caliber to repeatedly miss out on potential sales due to inadequate product stocking. Additionally, I noticed that there were signs advertising new releases at the store entrance, which only added to the disappointment of finding empty shelves. I hope this issue will be addressed promptly, and I look forward to hearing back from your team regarding this matter. Sincerely, Jonathan

Dear Target, As a long-time loyal customer, I wanted to share my disappointment with your recent clothing sales, the Cartwheel app, and the new Circle app. Initially, I loved the Cartwheel app for its great deals and point rewards for free products. However, I now find the same items with minimal discounts, particularly on clothing. I attempted to download the Circle app, only to find it's not available in my area, despite having a Target store nearby. I urge you to enhance your apps and reintroduce incentives for your devoted customers like me, who spend a substantial amount at your store. Offer more appealing sales in-store and on the apps, especially for clothing. This week's mere 5% discount on kid's clothes through Cartwheel was underwhelming compared to competitors like Carter's offering 40-70% discounts consistently. Reintroduce the attractive discounts we used to enjoy, like 20-30% off kids' clothes and 50% off on Black Friday. Many of us are feeling disheartened, so please address these concerns to retain loyal customers. Thank you, Target.

I frequent Target 3 to 4 times per week for all my shopping needs, including prescriptions. Recently, I've noticed prolonged empty shelves and disorganized stock, with employees citing reduced hours and instructions not to pull stock forward. Disappointed after weeks of unsuccessfully trying to find Figi water, encountering cluttered aisles due to understaffing, and facing the discontinuation of my preferred bagged dishwasher tablets in favor of pricier options, I am considering shopping at Walmart instead for better-stocked shelves and lower prices. It's frustrating when essential items become unaffordable as the cost of living rises without a corresponding increase in income. My local Target in Mays Landing, NJ, seems to be struggling, and I have heard that the corporate team is unresponsive to feedback.

I had a troubling experience at a store on Donnell Drive in Forestville, MD. After using the self-service terminals and being stopped by a security officer at the door who requested my receipt, I couldn't locate it. Despite my attempts to find it, another employee removed all my items from three bags there in front of customers entering and leaving. I provided details of my purchase and payment method, and they checked my transaction through a walkie talkie communication. Eventually, they confirmed I had paid with my debit card, but I felt humiliated and suspected of theft. The officer didn't apologize and didn't move me to a more discreet area during the inspection. This happened at around 8 pm on Friday, March 22, [redacted]. I don't plan on returning to that store due to this disappointing incident.

I experienced an unsettling situation at the store on Friday, March 22, [redacted]. After making a purchase through the self-service terminals, I was detained by a security officer near the door for not having my receipt. Despite my attempts to locate it, I couldn't find the receipt. The officer proceeded to go through my bags in front of other customers entering and leaving. After verifying my payment using my debit card, the situation was resolved, but no apology was offered. The whole ordeal left me feeling embarrassed and falsely accused. I believe security staff should handle these incidents more discreetly. This experience has made me reconsider shopping at this location in the future and I will caution my loved ones. Security personnel should approach such matters with more sensitivity, as it can be distressing for anyone, especially vulnerable individuals like senior citizens.

I would appreciate it if this could be resolved. Recently, a close friend, a loyal Customer of Target, encountered an issue while trying to purchase dog food that was marked with a special sale price. Despite bringing the tag to the register, the manager claimed it was misplaced and did not honor the price. This situation could have led to substantial savings. The manager's reluctance to apply the correct price was disappointing. I raised my concerns, but the manager insisted it was a mistake without offering a resolution. The cashier's indifference to properly storing the food added to the frustration. These experiences have left me questioning the store's management practices and the quality of products being sold. The lack of customer service exhibited during this interaction reflects poorly on Target. Although I acknowledge my reaction towards another customer intervening was not ideal, the overall handling of the situation was unsatisfactory.

As a long-time Target customer, I had favored the newer store in Oxnard, California until my recent disappointing experience. During my visit, I noticed significant changes that will lead me to explore shopping at alternative stores for my household needs. The reasons for my dissatisfaction include the constant rearrangement of store sections, inability to locate previously purchased items, lack of available assistance, and the decision to label shopping rows in Spanish, causing confusion for English-speaking customers like myself. As a native Californian fluent in English with limited Spanish proficiency, I feel strongly about the importance of language in a country. I intend to explore shopping options at nearby supermarkets such as Von's, Ralph's, and Whole Foods, the latter offering delivery through Amazon.com. Regrettably, I feel compelled to share this feedback as a loyal customer reaching a tipping point with Target. M. Gordon

Order #[redacted][redacted] 1 shipment Placed at 7:35pm on March 27, [redacted] Unfortunately, I never received my online order. Today, I received an email informing me that two items are being refunded, although I never requested this. I simply want to receive the items I ordered. I called customer service three times today, but each time I was disconnected. During one call, I spoke with a representative who had difficulty understanding me due to a language barrier. After requesting to speak with someone else, I was disconnected once more. As a loyal Target customer who regularly spends a significant amount with the company, I am extremely dissatisfied with the current level of customer service. If this issue is not resolved promptly, I may need to reconsider where I shop in the future. Sincerely, A.K.

This is my first review ever. I am a parent who buys up and up soy formula for my son. Every time I try to purchase the product, I have to visit multiple stores because it always shows as in stock online, but it never is. I was even told there might have been a miscount. I am frustrated with the uncertainty of being able to provide my son with his essential food. Furthermore, the website does not allow me to order it for pickup, which adds to the inconvenience. Despite my initial positive impressions of the brand and its pricing, I am highly disappointed with the lack of availability and service from the store.

To Whom It May Concern, I recently bought a Threshold Micro-plush Bed Blanket and encountered a problem when washing it. After washing and drying the blanket, there was a significant amount of plush fibers shedding, leading to the destruction of two other garments in the same wash. I managed to return the blanket and receive a refund, but I am seeking compensation for the damaged clothing, as I suspect a fault with the blanket. This is unusual as I have used Threshold micro-plush blankets previously without any shedding issues. I have images of the blanket and the ruined clothing for reference. The Target customer service manager suggested I file an issue claim on the Target website to address this matter. I hope for a satisfactory resolution to my concern. Best regards, R. Klingensmith

Purina price increase concerns. Our household with 22 rescued cats used to purchase Purina food at Target with a $5 discount card. When Purina increased prices, Target raised their price to $14.99 from $12.79 while other stores were at $14. We made trips to Target every two weeks for all our needs but after the price change, we stopped shopping for everything at Target due to the pet food price increase. Now we buy all our supplies at Walmart and Sam's Club with better prices than at Target. We were willing to pay a little extra for the convenience and discount, but now we prioritize our cats and budget. If Target adjusts their pricing and offers discounts like before, we would reconsider our shopping habits.

I have recently encountered issues with Honest Company size 4 diapers. In each recent purchase, some diapers have loose straps that detach even before use, leading me to discard them. This problem is unique to size 4, as I have not faced it with other sizes used over the last 6 months. Despite not returning the boxes due to needing the other diapers, facing this issue in every box becomes costly over time. I reached out to Honest Company with the lot number and they advised me to seek resolution from you. I am seeking compensation to replace a defective box of diapers. As a loyal customer who regularly buys these diapers from your company, I would appreciate assistance as I'm dissatisfied with the quality issues. I can provide pictures if necessary to support my case.

I purchased a dress a month ago adorned with white stars. While the dress was nice at $30.00, the rayon material felt strange, prompting me to research its toxicity risk. I returned it the following day for a refund, expressing my concerns. However, the staff laughed off my worries, which left me dissatisfied. I believe the store should have inspected the dresses prior to selling them and handled my complaint more seriously. Is this Target's typical approach to such issues that could easily be resolved by recalling and returning the affected items? -Sharan Krystyniak [redacted] Goembel Ave. Buffalo, NY 14[redacted]

I am experiencing difficulty logging in to manage my red card. Every time I enter my login details and click "sign in," the page clears my information and displays an error message stating "This field is required" for both fields. I initially thought the site might be undergoing maintenance causing this issue. However, after facing the same problem today, it has been ongoing for weeks, potentially resulting in missed payments. I have attempted to access my account from three different computers using Chrome, IE, and Firefox, and have cleared browsing data without success. The mobile app also does not function properly. Furthermore, the contact us page instructs users to email after logging in, which is not helpful if login issues persist.

I've been unable to log into my Target account since the upgrade a few months ago. Despite multiple attempts to contact tech support, I haven't gotten anywhere. The automated voice system doesn't recognize my card number or the last four digits of my social security number. If this email doesn't solve the problem, I plan to visit the store tonight to settle my balance and close my account, provided they can assist me with that in-store. My last visit to pay my balance was unproductive as they couldn't even provide me with the amount, even though I had my card with me. This level of customer service is disappointing, and resolving such a simple issue shouldn't be this challenging. Sincerely, Dale R.

I had an unpleasant experience at Starbucks today. I went with my daughter who tried to order a venti caramel macchiato, but the worker interrupted rudely and gestured for her to wait. When she returned, my daughter asked to reload $6 on her card. The worker went to another register and sharply told her to mention the reload first next time. It upset my daughter, who doesn't usually complain. I think Target should provide customer service training to their staff. The worker was a shorter person with black hair in a bun and this happened on April 20 around 4:30 PM. I prefer not to share my name, but I wanted to inform Target about this incident. Thank you.

I typically avoid complaining and understand that everyone has bad days. On 4/18/19, I made an order via the app for drive-up at [redacted] Gulf to Bay Blvd, Clearwater, FL [redacted], with order number [redacted][redacted]. Unfortunately, 9 out of 21 items were marked as "out of stock/not found." I decided to cancel those items for a refund and went to the store, where I easily found all 9 items. It seemed like the person who shopped my order didn't put in much effort. I'm frustrated because the main reason I ordered online was to avoid shopping in-store with my toddler, especially for his Easter presents, which I ended up having to do. At the store, I tried to express my concerns but had to leave quickly as my child was eager to go. I'm still waiting for the refund, and it's disappointing that I was charged for items wrongly marked as unavailable, leading to overdraft fees on my card. As a loyal Target customer, I hope this situation can be resolved to maintain my trust in the store.

I have amassed a collection of over [redacted] Funko Pops, and unfortunately, Target continues to disappoint. Their employees are notorious for hoarding chases and exclusives, closely followed by Gamestop. I have avoided Target for a year due to this ongoing issue. Recently, I called to inquire about the Toy Story 4 Bunny Target exclusive, and the employee claimed to not know what a Funko Pop was. Suspicious, my wife confirmed my fears by witnessing an employee taking two off the shelves for themselves. Confronting the manager seems futile as they are indifferent. All I wanted was two of the Bunny pops for my daughter and me. Despite the option to purchase online, I prefer to avoid damaged items. Thank you for another frustrating experience, and I hope the company addresses these concerns promptly.

Hello Target, I am a frequent shopper at your stores and online. I have noticed a shift in the use of models for women's clothing and underwear on your website. I prefer to see a variety of body types represented, including plus size models, but I find it off-putting that all clothing and underwear are now displayed on overweight models. It can be discouraging to see models with physical disabilities showcasing the clothes. While I appreciate diversity, I miss seeing thin models and older women like "Granny" modeling underwear. I hope to see a more balanced representation of body types in your model selection in the future. Thank you, Ginamaria