Target Customer Service Issues

Hello, I am reaching out to bring to your attention an issue I encountered after buying a $14.99 Field Goal box from my local Target store. Upon opening the box at home, I discovered that the Autographed card, which is the primary reason for my purchase, was significantly bent, rendering it worthless. Additionally, the "Hobby Pack" included was a Notre Dame pack, which was underwhelming. This experience is a first for me as I have bought this product multiple times in the past. I am contacting you in the hope that you can assist in resolving this matter. Any guidance or support you can offer would be greatly valued. I have images of the damaged card and my purchase receipt available if necessary. Thank you for your attention and time. Best regards, A. Moreno

I have purchased numerous Heyday phone chargers (4+) and have consistently had to replace them almost monthly due to fraying or breaking at the connection point. This has become frustrating and costly as I've spent a considerable amount of money already this year on chargers that should ideally last more than a few weeks. Additionally, while I received compliments on the blush phone case I bought, I've noticed that both my friends and I have experienced issues with the cases bubbling and cracking at the corners. Despite spending over $[redacted] on various products from Heyday, I haven't had a positive experience with these particular items. I would greatly appreciate a refund or replacement products to rectify this situation. I truly enjoy the brand, but unfortunately, these specific purchases have not met my expectations. Thank you for your attention.

While leaving Target, a girl accused me of stealing an item. I had intended to buy it but changed my mind and put it back. I showed her and a man my only possession, a charger, but they accused me of theft and made me and my friend wait for 10 minutes. I offered to let them search me and even to call my dad for help, but they refused. They threatened to make a report even though they had no proof and didn't search me properly. I'm upset that they made false accusations and are threatening to report me unjustly. I'm considering involving my lawyer if necessary to clear my name in this unjust situation.

While leaving Target, a girl accused me of stealing something I intended to buy but decided not to. I showed them the only thing in my pocket, which was my charger, but they still made me and my friend wait for 10 minutes, accusing me of theft. I repeatedly offered to let them search me, but they refused. They threatened to file a report without any evidence. I'm considering talking to my lawyer about this because I won't let a false report tarnish my record. I found it disrespectful how they targeted us simply because we were teenagers. Their behavior was rude and unwarranted.

I received a damaged item from a purchase made off my wedding registry by a guest unable to attend. The serving plate arrived broken in half due to mishandling during shipping. I contacted customer service on 3/12/19 and they promised a replacement. However, I did not receive any email or shipping information. I followed up on 3/23/19 and was informed that the replacement plate was also damaged in transit on 3/18/19. The customer service representative said they would not send another replacement and would refund the purchaser. I am frustrated by the lack of communication and the mishandling of the order, which was out of our control. It feels like the issue was abandoned without notifying me, causing disappointment and inconvenience.

I visited the South Windsor Ct location on Saturday, the 23rd. Unfortunately, every time I go into this store, it's always a mess. I was searching for specific items, but the shelves were disorganized, some were empty, and items were not correctly priced. I picked up a perfume that was marked for $11.99 on the shelf but rang up for $21.99. When I questioned an associate, he dismissed me rudely. This ongoing disorganization and poor customer service are frustrating. I previously complained about the messy shoe department, where sandals were piled on the floor. The overall state of the store is making me reconsider shopping at Target altogether.

I visited the Fairview, Oregon Target store twice, about three weeks apart, to buy Goodfellow jeans. However, during both visits, I encountered a disorganized mess on the shelves with clothes all over the place, making it challenging to find what I wanted. Even though I approached an employee named Dolus for help, we couldn't locate the specific tapered jeans I was looking for. It's disappointing to see the store in such a state as it lacked the neatness and order that I expected from Target. I believe maintaining a sense of pride in the store's appearance is essential for customer satisfaction and ease of shopping. Hopefully, Target can address this issue to provide a better shopping experience for customers in the future. Thank you, Donna.

I placed three separate orders last Thursday with the following order numbers: [redacted][redacted], [redacted][redacted], [redacted][redacted]. Unfortunately, all of these orders were shipped using an incredibly slow shipping method through UPS Mail Innovations, which has made tracking them a nightmare. Despite the promised delivery date of Thursday, March 28th, delivery dates have been changing. One order is now scheduled for Friday, March 29th, while the whereabouts of the other two are unknown. I find this level of service unacceptable, especially since I paid $5.99 for shipping on each order. Consolidating the items into one order would have been more efficient, as they all came from the same location. If this is the standard shipping service Target offers, I believe my shipping charges should be refunded. If my items do not arrive by the end of the week, I intend to contact Target for a full refund. Thank you.

Hello, I recently purchased a box of Up & Up brand size 6 overnight diapers. This was my first time trying this brand as I typically use Walmart's Parent's Choice. I switched due to Target's reputation for quality and the convenience of the drive-up service, which is always fantastic for a mom of two like me. Regrettably, I found the quality of the Up & Up diapers to be unsatisfactory compared to Parent's Choice. They are not soft as I expected, and the design appears faded. The fit around my daughter's waist is tighter than I anticipated. It's disappointing because I had high hopes considering Target's usual standard of excellence. Unfortunately, after investing my diaper budget in them, I now have nothing left to purchase my usual trusted brand. I am disappointed by this experience and did not expect to be let down by a brand with such a strong quality reputation.

I found the manager's behavior in the store to be discriminatory and offensive. When I arrived at the local store with my backpack, I intended to shop for Pokémon cards and toys. However, the manager approached me in the card section, implying that I was attempting to steal. This made me feel humiliated as I clarified I was just there to shop. Carrying my backpack is essential as I commute on a moped and use it for my work clothes. I felt unfairly targeted as she didn't question other customers carrying purses. Why should I be treated differently for bringing a backpack? I was simply comparing card prices on my phone and deciding on purchases. Despite buying $50 worth of items, the incident left me feeling unwelcome in the store for the future.

I am writing to share my recent shipping experience which has been extremely disappointing. My order included several items that were shipped using different methods, causing frustration. One item was shipped via EFW, one of the shipping partners, which has been exceptionally slow and unable to provide accurate tracking information. Placing my order on March 18th, it was picked up for shipment on the 21st in Gardena, CA, less than [redacted] miles from my home in San Francisco. However, after 4 days with no updates, I was notified of a delay. Following up today, I was told, "It appears your shipment is currently in transit. Once it has reached our sorting facility, we will have an update on a delivery date." It is perplexing how a package travelling a short distance takes over 5 days, with the shipping company having no knowledge of its whereabouts. I hope to receive information on the whereabouts of my package soon. Due to this experience with EFW, I am hesitant to make future purchases on Target's website.

I am disappointed with the experience I had at the East Windsor, NJ Target store today. I am a frequent customer, but I encountered issues with a return. I had paid $12.00 in store credit and $33.00 in cash for items, but when I attempted to return a couple of them, I was told I would only receive $6.00 in cash and the rest in store credit. The manager explained this was their policy in a rude manner. When I contacted customer service, they supported the store's decision without clarifying the policy. I felt discriminated against because of my Spanish accent. I hope this situation can be addressed as it left me feeling unheard and upset. Thank you for your attention.

I would appreciate a phone call. Amy Hornbeck at [redacted]. Amy K. US For companies Profile image of Amy K. Amy K. United States Review: 1 Reads: 0 Useful: 0 Review of Target Amy K. 1 review A minute ago Talk about the WORST customer service I have ever received in my life! I attempted to use multiple coupons at Target, and the cash register was accepting them until the manager, Abraham, intervened and denied my right to use them. I felt treated unfairly, like a criminal, just for trying to utilize my coupons. Abraham's behavior was disrespectful in front of other customers. I found out I was well within Target's coupon policy rights, yet Abraham mishandled the situation. After contacting Target's main office, they are compensating me with a gift card, but I remain deeply upset. This incident with Abraham at the Niles location was embarrassing, and I will not be returning to shop there again.

On February 16, [redacted], I visited the Target Optical at University Parkway Target, [redacted] N Cattlemen Rd, Sarasota, FL [redacted] for an eye exam. I had a pleasant experience and received my glasses two weeks later. However, upon trying to clean the lens at home, I noticed they were almost out of the frame. I paid $[redacted] for the glasses and the eye exam and was disappointed with the quality. When I returned to have them fixed, the technician made the situation worse by cracking the lens. I have to wait two more weeks for a new pair, and in the meantime, I'm stuck with cracked lenses, which is impacting my poor eyesight. Despite the $80 price difference in the frames, the technician suggested an even exchange without any paperwork. I understand they were busy, but it's concerning when it involves our eyesight. I had to open a balance of $[redacted] on a card to cover the cost of the glasses. I would appreciate a 50% credit in this situation. Thank you. - Ed G.

I visited the Target store located on Birdcage, Sunrise Blvd in Citrus Heights, California, [redacted]. According to your website on Google, Target is supposed to accept EBT at Starbucks within their stores. However, when I tried to use my EBT at this location, I was informed that they do not accept it. This is misleading. Your website clearly states that EBT is accepted at Starbucks in Target stores, but that was not the case in my experience. I have visited twice now and both times I had to pay with food stamps and cash instead. Can this issue be addressed and resolved?

I recently visited the Trumbull West location in CT and left frustrated. The shelves weren't stocked, and there were only self-checkout lanes with long lines and no available registers with humans. This occurred on March 28, [redacted], at 1:00 pm. Sadly, this isn't the first time I've had such a negative experience at a Target store. A month ago, I faced similar issues at the Hawley Lane Trumbull location. I've taken photos to illustrate the disarray, empty shelves, and long lines. Target seems to have changed its customer service model, leaving me very disappointed. Why endure an unorganized store when I can easily order from Amazon? This is my second complaint, as this level of service necessitates attention. Best, C.W. Monroe, CT

Hello, I am Megan Ebner from Cape Girardeau, MO, reaching out about a recent visit to our local Target store. While trying to price match an item and use a coupon, I was informed by the cashier that I could not do both. Speaking with the store manager, Shelia, she declined to honor the coupon, price match, or allow me to return the unopened items. Even after showing Target policies, she did not budge. This experience left me feeling disrespected and unsure about returning to the store. I hope for a resolution as I felt rushed and dismissed during the interaction. Thank you. Megan Ebner

Dear Customer Service, I am writing to report an incident involving truck number [redacted] in Georgia today at 8 am. The driver was driving recklessly in the passing lane on 1-20 W, impeding traffic flow and causing congestion. Despite the speed limit being 70 mph, the driver was driving significantly slower, making it difficult for other vehicles to pass. This behavior is dangerous and has the potential to lead to accidents or road rage incidents. I kindly request that this issue be addressed promptly to ensure the safety of all road users. Thank you for your attention to this matter. I am willing to provide a photo as evidence if needed. Let's prioritize safety on our roads. Sincerely, [Initials]

Around a year ago, I purchased Threshhold Oeko-Tex towels without realizing they contained 15% polyester, which initially didn't bother me. However, after two years of regular use, I've noticed the bath towels feel cold and are no longer absorbent like they were initially. My suspicion is that the cotton fibers may have been worn off in the dryer over time, leaving the less absorbent polyester exposed. These towels are manufactured in China and display the "OKEO-TEX" and "MADE IN GREEN" labels, boasting sustainable production practices. Although I don't expect a refund, I would appreciate recommendations for highly absorbent all-cotton Target-brand towels as replacements.

Yesterday, I attempted to make a purchase of clothes for my niece and a book for my godson. However, after spending over an hour trying to complete the order, I was unsuccessful. As a solution, I decided to purchase a $30 gift card with the intention of having it texted to my sister. Unfortunately, she did not receive any text from Target as expected today. Following a conversation with my sister, I contacted Target customer service. The representative claimed I provided the wrong number, although I was certain this was not the case. I asked the rep to correct the area code and text the gift card to the correct number, but was informed they could only email it to me. Since my email was not functional, this was not a viable option for me. I find it puzzling why texting a gift card to my sister or sending it to me for forwarding seems to be such a challenge. I am disappointed with the representative's attitude, especially considering my loyalty as a customer who frequently shops at Target and recommends it to friends. I would appreciate a resolution, either by texting the gift card to my sister or notifying her to collect it from a store in Brooklyn, NY where she resides. I hope to receive a response soon.