Target Customer Service Issues

I visited your Norridge Target store in Illinois tonight and purchased $85 worth of items. I experienced several issues during my checkout process. Firstly, I had to wait for assistance because the employee at the self-checkout could not handle alcohol sales. Then, I couldn't use my coupons on the Target app due to technical difficulties. After being directed to another register, I had to wait in line again and all my items had to be rescanned. I also had to wait for an employee over 21 to ring up my beer. The lack of efficient staffing, especially on a busy Friday night selling alcohol, was frustrating. Despite being a regular customer spending around $1,[redacted] per month, the service I received was subpar. I hope my feedback helps to improve the customer experience.

I frequently visit your establishment in Medford, NY. Despite the challenging conditions during the recent renovation, I still shopped there. However, I have noticed that following the renovation, the shelves in the grocery section are frequently empty, especially in the cold cases. During my visit on Thursday, 2/14, while picking up prescriptions at the interior CVS, I observed the empty shelves and decided not to bother searching for items. I also required Advil and vitamins, but the lack of aisle labels made it difficult to locate products efficiently. Additionally, the cosmetics section lacked prominent brand displays, which made finding specific items, like L'Oreal eyeliner, a frustrating task. The issue was discouraging enough that I refrained from exploring the store further. Furthermore, the presence of employees smoking near an entrance was unpleasant, especially when passing through the handicapped parking area. Despite the lovely renovation, these operational shortcomings need addressing to enhance the shopping experience and retain customers.

I'm currently at Target located at [redacted] College Point Blvd. I had an unpleasant experience in the kitchen area near B36 with a staff member named Carmen. She seemed to be in a rush and was throwing items into a cart carelessly, nearly hitting me in the face. When I mentioned this to my friend, she informed me that Carmen was actually a staff member, not another customer. This incident made me reconsider purchasing items from that aisle as I was afraid of receiving damaged goods. I hope that management can address this behavior to improve Carmen's professionalism and respect towards customers in the future.

I recently had a baby a week ago and went to Target to buy wipes. I saw the Up & Up brand wipes 216ct peaches and honey priced at $1.49, so I decided to stock up. When I got to the checkout, they scanned at $4.29. The cashier called a manager, and there was a bit of a wait as they checked the pricing with the fitting room. The manager eventually confirmed the price discrepancy and instructed the cashier to honor the $1.49 price for the items I had. However, when I tried to purchase more, they said I could only price match 1 or 2. This was frustrating and time-consuming, especially with a newborn waiting at home for the wipes. I don't feel it was fair to make me wait around while they sorted out the pricing issue. Target should be more careful with their barcode accuracy to avoid such situations in the future.

I had a disappointing experience at Target with my family during their Lego event, which was advertised on Money Talk News. When we arrived at the scheduled time, nothing was set up. The store clerk mentioned they were getting ready. Eventually, a small table with Legos was put together, providing minimal entertainment. This lackluster event left us feeling dissatisfied, especially considering the effort we made to attend. As a Target shareholder, I find this concerning. I plan to reach out to both Target and Lego about this experience. Best, JS

Recently at Target in Linden, NJ, I encountered Kenny, a greeter. During my visit, I overheard him loudly reprimanding a coworker, which seemed disrespectful. The incident involved an older African American colleague. Kenny then proceeded to interact with another employee, a younger African American man, without speaking to others. Concerned by his behavior, I approached Kenny, who justified his actions as being tough but did not acknowledge the inappropriateness of his behavior from my perspective. Subsequently, I shared this with the customer service team, who mentioned similar encounters with Kenny mistreating female African American colleagues. I believe this situation warrants investigation as it raises concerns about Kenny's treatment of staff he supervises. While I do not want to make unfounded accusations, it is essential to address such behavior promptly. By bringing this to your attention, I hope Target will take appropriate action to handle this issue and prevent future incidents from occurring.

In December, I attempted to use my Target REDcard for Christmas shopping and was surprised when it got declined. After calling customer service, I was informed that I had an outstanding balance and needed to pay it to reactivate my card within 3-5 days. Turns out, due to a change of address when moving in May, I missed statements. Despite making a payment in December, my card got declined again in January. The associate mentioned overdue charges and closed accounts, contradicting the previous information. After an unproductive phone call, and being put on hold, I paid my dues online and cut up my card out of frustration. Now, having received a statement showing an overpayment of $[redacted].06, I am baffled. I no longer have the card and haven't shopped at Target since. I just want the overpaid amount refunded. - Anne W. [redacted] Seasons Ridge Blvd Evansville, IN [redacted] [redacted]

I placed an order for a Hatchimol set for my granddaughter's birthday party on 2-24. I was assured it would arrive within a week, but now the update says it will come on 2-25, the day after the party. I tried calling customer service but was hung up on after a minute without a response. I urgently need the order by Saturday 2-23. This gift is crucial for my granddaughter's birthday celebration. I need immediate assistance before I consider taking my business elsewhere. Please reach out to me via call or email to confirm that my order will arrive by 2-23 or sooner. Thank you, Peggy V. at [redacted] or [redacted] in Omaha, NE.

In the past two weeks, I've needed to contact customer service regarding issues with the Cartwheel App and interactions with the store's management. Despite being a frequent Cartwheel user, I encounter numerous discrepancies while shopping at Target. For instance, my daughter and I scanned the same product, Peter Pan Creamy Peanut Butter 16oz, and were shown different prices on our apps. This inconsistency points to employees not maintaining accuracy. Similarly, a displayed sale on Campbell Chunky Soup did not reflect the correct price at the register, and the cashier was uncooperative. When seeking help from management, I was met with indifference. It's frustrating that such basic tasks like updating prices and removing expired sale tags are not being handled correctly by staff. The responsibility should not fall on customers to constantly report these issues.

Dear Target, I reside in Lake Placid, NY, and our nearest Target is situated in Plattsburgh, NY, an hour away. I have always enjoyed shopping at this store for its excellent products, including exclusive Target items. I haven't visited a Walmart since this Target opened. However, during my recent visit on February 13th, I was taken aback by the store's conditions. It appeared unkempt and in disarray, giving me pause. Despite this, I proceeded to browse for my favorite products and explore new items. I was disappointed to find a lack of products on the shelves, especially in the seasonal section that I adore. The Valentine's Day products were haphazardly displayed, and many shelves were empty. I felt compelled to bring this to your attention, as I believe this store may not receive frequent visits from District Managers due to its location. I believe it would greatly benefit from some attention. Thank you for your time. Cindy K Smith Lake Placid, NY

On February 20th, I went to Target at [redacted] River Hills Rd in Asheville, NC [redacted] to buy NO7 cosmetic products and groceries. Despite feeling a bit overwhelmed, I met an exceptional Target associate named Carlee. Despite the language barrier, Carlee was professional, knowledgeable, and compassionate, patiently answering my questions and providing product recommendations. When I discovered NO7 didn't have certain items I wanted, she quickly suggested alternative products. Carlee's excellent communication and sales skills impressed me, allowing me space to make my decisions. This wasn't the first time she helped me; previously, she assisted me with face masks after sun damage from kayaking in FL. Carlee is a beautiful person inside and out, and Target should have more associates like her. I am sharing this email to ensure she receives the recognition she deserves. Please forward this to the manager at the Target location mentioned earlier. Thank you for your time. Yumiko Annis.

I recently called [redacted] to request a lower credit card limit as Target had increased it to $[redacted] without my consent. The process was frustrating; it took 2 minutes to navigate the automated system and 3 minutes to reach a representative, Syrn, amidst irritating music and crackling noises. After explaining my request, I was initially told they couldn't lower the limit if I had it raised previously. After clarifying that I wanted it lowered, I faced delays as the representative repeatedly mentioned the cash advance limit, which I wasn't concerned about. Eventually, after over 20 minutes on the call and some impatience, the credit limit was finally reduced to $3,[redacted]. The overall service was disappointing, and I hope this feedback leads to improvements in the future. While I don't frequently shop at Target due to location, I appreciate the store itself but had a frustrating experience with their credit card services.

While at the Broken Arrow, Oklahoma store on Hillside Dr. today, I overheard a troubling situation near the soda section. An employee, possibly a soda vendor as she wasn't in Target uniform, was being yelled at by a person named Steve to the point where she was visibly upset. Upon discovering that Steve was the store manager, I felt compelled to report this behavior. Having experience in retail for many years, I know that such conduct towards anyone, whether an employee, vendor, or customer, is unacceptable. It's concerning to witness this kind of treatment in a public area where other customers are present. The behavior displayed goes beyond what is appropriate in a workplace. I didn't confront him at the moment, but this incident has left me with grave concerns about his management style and interactions with others.

I am disappointed with the lack of working cashiers at the Target Store in Mission, Kansas. Every time I visit, there are fewer cashiers available, with only two cashiers working on 21 Feb. [redacted]. This pushes customers towards self-checkout. I am frustrated as this trend leads to job losses and reduced hours for employees, impacting individuals and their families. Having to self-checkout feels like I am working for Target without compensation. Target should reconsider its approach and prioritize employee roles over self-service systems. Thank you, Eva V. Armstrong.

I applied for a seasonal cashier position at Target in October [redacted]. After being called by an HR representative, I agreed to interview for an HR assistant role at the Target store on Dynasty Dr. in Fort Myers, FL. The interview with the new HR manager suggested there was confusion, and I inquired about a cashier position. I was assured I could have the cashier position if not selected for HR. However, after not being chosen for HR, I did not hear back about the cashier position. When I tried to reapply, I was informed I couldn't apply for any other positions for 90 days. I am unsure about the issue preventing me from getting the cashier position, as it seems like a good fit for me. I would appreciate clarification on this matter as I am still interested in a part-time cashier role. Thank you. - Mary F.

As a Store Manager at Ralphs for 12 years, I believe my perspective may differ from regular consumers. Recently, I visited the Target store in Orange, California, where I was originally hired at Ralphs. Despite needing just a few items, my experience was disappointing. Out of 6 encounters with employees, only one greeted me. While unfamiliar with the store layout, I noticed an employee following me closely. Feeling profiled and disrespected, as a black woman in casual attire, the lack of hospitality and underlying suspicion was disheartening. Despite considering leaving, I shared my frustration at the cashier, who remained silent throughout. The lack of service and unwelcoming atmosphere at the store left me deeply dissatisfied. It is essential for the store management to reassess their priorities and refocus their team on providing quality service to all customers.

Hello, I wanted to share an unusual experience I had at a Super Target in Omaha, Nebraska on February 22nd. Due to the rainy sleet weather, I unfortunately slipped and fell in the parking lot. This incident resulted in my purchase, a 1.75L bottle of Tito's Vodka, shattering along with the other items in the bag. The receipt was also damaged, so I couldn't recover it. I spent around $30 on the items. I have video evidence of the incident and would like to request a replacement bottle or a refund. Despite the mishap, I appreciate the helpful and kind staff at the [redacted] Evans Plaza location in Omaha, NE. Thank you for your attention to this matter.

I am disappointed with the customer service I received. I contacted on 1/21 regarding a replacement gift card. I clearly provided the card number to both employees, despite being hung up on the first time. They insisted on having the card number to assist me, which I had already given them. Last week, I received a message mentioning that the card was returned, but the customer service representative left the confirmation number in two different ways on my voicemail, making it hard for me to respond until I found my notes from the original call (which lasted 45 minutes). I discovered that my address was completely misspelled. Today, I spent another 20 minutes on the phone correcting this issue. Target is a large company and should have more efficient customer service in place. Language barriers made my calls challenging. This experience does not leave me looking forward to addressing future problems. Thank you.

On February 23, [redacted], at 12:30 pm, I visited the store to discuss a refund issue. I was mistakenly charged twice for a Consumer Cellular phone on February 9. One of the phones was swapped due to being faulty, confirmed by the tech named Mimi. Despite my explanation and bank statement evidence, the staff seemed skeptical. They requested additional receipts which I did not have. After locating Mimi and receiving verification, three customer service representatives seemed unsure of how to proceed, causing delays. One employee suggested contacting my bank, even though I had already shown them my bank statement with the duplicate charges. I was directed to speak with someone named Gel or Jelly in customer relations, who mentioned the refund was pending on their end, despite my bank statement clearly indicating otherwise. The process dragged on unnecessarily, with a simple refund being the appropriate resolution. I recall one of the employees being named Alexis, along with two others at the Ala Moana Shopping Center Target store.

During my recent visit to a Target store, I encountered an issue with the paper bags provided at the self-checkout. Despite the rainy weather, there were no plastic bags available, so I had to resort to using the paper bag. Unfortunately, the bag quickly became soggy and weak, resulting in some of my purchases being at risk of falling out. Upon arriving home, I found that the cardboard containers of frappuccinos and saltine crackers had also been compromised by the wet bag. The use of paper bags during the rainy season not only fails to protect items adequately but also poses a risk of spoiling goods that are sensitive to moisture. This experience has left me dissatisfied as a customer, as it seems that Target's reliance on paper bags during inclement weather is impractical. While the associate was understanding of my predicament, the lack of plastic bags remains a concern. I am unsure if the absence of plastic bags was due to store inventory or store policy. It is worth noting that the reliance on paper bags in place of plastic may have environmental implications, especially considering the availability of plastic garbage bags in-store. Moving forward, I hope that Target considers offering alternative solutions, such as reusable totes, to address the issue of protecting purchases in rainy conditions. I appreciate the associate's assistance but believe that improvements in bag options are necessary for a more positive shopping experience at Target.