Target Customer Service Issues

Hello, today during my visit to the store, I encountered a slight hiccup when the sale price of items didn't ring up correctly. Thankfully, the issue was promptly resolved at the customer service counter. Nonetheless, I wanted to highlight an incident where a customer ahead of me was offered a credit card promotion, causing a delay as it took twenty minutes to set up the account. Although I was pleased for the cashier and the customer, the wait was a bit excessive and standing in place for that duration was inconvenient. It seemed the customer desk was short-staffed, and perhaps a more efficient procedure could be implemented to prevent such delays in the future. I believe a coupon sent to my email would be a fair gesture to compensate for the extended wait time during my checkout. Thank you for considering my feedback. Mrs. B.

I recently shopped at the Target store in Staten Island on [redacted] Veterans Road W. I checked out at 10:40 this morning, but unfortunately left one of my bags at register 9. The bag had a Command Hook, 2 pairs of kids' fuzzy socks, 2 packs of gift bags, and 2 packs of lip gloss in a zipper case. I've been trying to reach the store for 3 hours now, but the line is constantly busy. I'm hoping to check if my bag is still at the register or possibly at guest services.

Hello, I visited your store on Northlake and Congress in West Palm Beach on 1/10/[redacted]. While in the men's bathroom, I was attacked. The person grabbed me by the neck and shoved me against the wall between the men's and women's bathrooms. Despite my cries for help, no one intervened. The cashiers and other bystanders just observed. It took 4-6 minutes for security to arrive, and I identified the attacker. Physically sore and emotionally shaken, at 51, I never imagined such an assault. I frequented this Target several times weekly, trusting my safety. The lack of assistance from associates makes me hesitant to return. Their inaction was distressing. Prompt security intervention should not require my insistence. I am contemplating legal action to prevent such incidents in the future. I wasn't able to contact the store manager, which I find problematic. Though I refrained from pressing charges, the ordeal left me traumatized. Contacting me at [redacted] may offer support. No one should endure such a traumatic experience at Target or any store. While complete security is impractical, bystander apathy is inexcusable. Ensuring this doesn't recur is vital. Thank you, Ron S.

On 11/22, I placed order #[redacted][redacted] during the Black Friday sales expecting a great deal. Attempting to return the items, I carefully packaged and sent them back through UPS. However, only $[redacted].10 was refunded to my Target RedCard on 12/3, leaving $[redacted].21 outstanding. Despite contacting Customer Service and receiving case numbers [redacted]3 & [redacted]8, I have faced challenges understanding agents and obtaining promised updates. After confirmation that my items were received at the distribution center, my refund remains unresolved. Target assured me the refund was processed, but it hasn't been reflected yet, causing me to pay off my RedCard without receiving the items. This six-week ordeal has tested my loyalty to Target, particularly due to the language barriers with customer service. Even reaching out to the Greenville, SC store manager for help was fruitless. I hope Target will not only refund me promptly but also compensate for the inconvenience caused by this protracted situation.

I'm sharing feedback on the North Haven, CT location. Lately, I've encountered issues with online pickup there. I received a notification in October that my items were ready, but they weren't pulled from the sales floor when I arrived. Even after returning, they were still on the floor. Although the manager compensated me with a gift card, my recent experience follows the same pattern. During my most recent visit, the item was in the back due to lack of space at the pick-up desk. It was damaged, and they had no replacements in stock. Surprisingly, the website still showed it in stock today. I expect better coordination between notifications and item availability, accurate stock information, and better store organization. The store was chaotic with limited carts and poorly stocked shelves, especially in the frozen section. These issues seem unresolved post-holiday, making me hesitant to revisit.

I have encountered consistent misinformation regarding the item number for Paw Patrol toys during multiple visits to the Brunswick, GA store. Despite the website indicating stock availability, neither my granddaughter, daughter, nor I could locate the Paw Patrol Ryder’s Rescue ATV item due to employees claiming all toys have the same item number. This raised concerns about inventory management, ordering, and stock visibility. After investigating further by providing specific item details, it seems multiple Paw Patrol toys share the same item number and are inaccurately labeled as in stock on the website. The confusion arose with different toys having identical item numbers, such as Chase's Highway Patrol Cruiser, Chase's Spy Cruiser, and Rescue Racers all sharing the same DPCI. The lack of distinction in item numbers made it challenging to determine actual availability accurately. Despite the online stock status showing available, physical store visits confirmed the item was out of stock. I am seeking clarification on Target's stock accuracy, employee training, and inventory management practices. Additionally, a minor spelling correction is requested for the product description page. I appreciate prompt attention to these concerns and await your response. Best regards, Cathy C.

Hello, I experienced difficulties with an online order of men's underwear placed in November [redacted]. Despite the shipment being supposedly returned due to refusal of delivery, I felt frustrated as Target's merchandise was not readily available to Puerto Rico. In January [redacted], a similar issue arose with an order of fishing lures being canceled post-purchase. My previous experiences with other retailers, such as Amazon, Walmart, and Best Buy, shipping to my location without problems left me disheartened by Target's inadequate service to Puerto Rico. As a U.S. territory, it seems perplexing that this obstacle was not communicated beforehand. The situation worsened as Target's refund could only be processed as a gift card, restricting my options. I urge Target to rectify this issue promptly by refunding the amount to my PayPal account. Thank you, JS from Puerto Rico

To whom it may concern, My spouse and I are anticipating the arrival of our first child in May and were in search of a reasonably priced, good quality rocker/glider. We found one we liked at our local Target but had to order it online since only the floor model was available. My wife placed the order (#[redacted][redacted]) in early December [redacted]. A couple of weeks later, we received a large package, which we assumed was the glider, but turned out to be a 3-in-1 crib due to a mix-up at the distribution center. After contacting customer service, we received a $10 gift card for the inconvenience and were told to expect instructions on how to return the crib. However, we never received the instructions despite my wife checking her email diligently. After multiple calls, we were advised to return the crib in-store. The store manager eventually processed the return after facing difficulties with the customer service line. Overall, our experience with the customer service helpline has been incredibly frustrating, causing us to reconsider our loyalty to Target. We are seeking an explanation and hoping for a resolution to restore our trust in the company. Sincerely, Josh

I am frustrated with the issues surrounding an order my husband and I made on Target.com. The order was cancelled twice, despite numerous attempts to reorder. After multiple calls to the Target helpline, the problem was eventually resolved. The Chromebook we ordered, a gift from my husband for my new endeavor as a full-time paralegal student, was supposed to arrive today, January 25, [redacted]. We searched all local stores but couldn't find the item, hence opting for online purchase. However, the delivery date got pushed back to Monday, January 28th, and now to the 29th. Despite speaking with multiple online chat agents, the issue remains unresolved. This experience has been unprofessional and disappointing, making us question Target's reliability. This seemingly straightforward order has turned into a complex ordeal with no clear explanation or resolution in sight. We are disheartened and hope for a way to expedite the shipping of our order.

I recently spoke with a supervisor from the corporate office in Minnesota but unfortunately did not receive any assistance. Despite my efforts to attend the Cloud Island event at various Target locations, including Macomb MI, Sterling Heights MI, and Washington Township MI, the employees seemed unaware of the event. This event was recommended to me by a friend, and I was disappointed to find that it was not recognized at any of the locations I visited or contacted in the Metro Detroit area. As a customer who has a Target registry and has purchased several Cloud Island products for my upcoming arrival in March, I was hoping to benefit from the event's samples and product trials. I am disappointed by this experience and would like to know if Target can provide any assistance in this matter.

I am a customer at Target in Cowra, a regional store in central west NSW. I am disappointed with the stock levels, especially in the Mr. Big range of men's clothing. I wear a 4XL and have tried to buy summer cargo shorts and short sleeve shirts in January and February [redacted]. Every time I visited, there was no stock in my size, only in bigger sizes. When I inquired, the staff mentioned they have no control over the stock and receive what Sydney sends them. Since there aren't many stores in Cowra, there isn't much competition for Target. I believe the store should implement an ordering system where staff can request sizes based on local demand. The staff member discouraged me from expressing my dissatisfaction, stating that closing the store would cost them their jobs. Target has the opportunity to make the store profitable by catering to the needs of the locals instead of treating it as a dumping ground for unsold city stock. If shopping doesn't improve, customers will stop visiting, leading to the store becoming irrelevant. If Target finds the store unviable, they should consider giving other businesses a chance to thrive in the area.

I recently bought my new iPhone XR from my local Target store in Mayfield Heights, Ohio. I learned about a $[redacted] gift card offer at the time of purchase, but I was unable to receive it due to the fine print. This situation has happened to me before with gift card offers that are misleading. Two weeks later, there is now an offer for a $[redacted] gift card for any activation, which frustrates me as I missed out on the initial offer. When I inquired about adjusting the offer, I was informed it was not possible. I feel disappointed and deceived by these misleading promotions, especially after spending time activating my phone in-store. I am a loyal Target customer but have been avoiding the store due to these experiences. I simply want to receive what was promised to me - the $[redacted] gift card that I never received, especially now that the offer has doubled.

Today, I want to share my disappointing experience at two of your stores in Sterling, Virginia. My first stop was at the Dulles 28 Center location early in the morning to buy a cell phone, but the staff member informed me that the attendant wouldn’t arrive until 10 am. Despite waiting until 11:15 am, there was still no sign of the attendant. Frustrated, I decided to visit the other store location in Sterling where I encountered an unmotivated staff member who didn't have the phone color he offered. After purchasing a different color, I received no help setting up my phone properly. The service I received during my 3.5-hour visit was subpar, and I feel Target should improve the management and communication within the mobile phone department. Staff should be more motivated to assist customers effectively, and there should be better means of reaching them. I believe some form of compensation is warranted for the significant time and money I spent without receiving the expected level of service from Target.

While shopping with my 7-month pregnant daughter, we noticed signs in the clothing departments offering a mobile coupon for $10 off a $40 purchase. Despite her challenging task of choosing and trying on clothes, her total exceeded $60 at the register. However, we were informed that buying a bra disqualified her from using the coupon, even though we did not see this exclusion in the fine print. Disappointed and tired, I sought answers from various staff members until a supervisor explained that bras are categorized as "basic" items. Although I understand their policy, the lack of clarity and lengthy process was frustrating, especially considering our frequent shopping at Target. Offering the discount would have not only resolved the issue but also strengthened our loyalty to Target. Unfortunately, this incident left my daughter with a negative impression of the store.

To the concerned party, This past weekend, I visited the local Target store on Richmond Avenue in Staten Island, NY. Although I typically avoid Target on weekends due to its chaotic appearance, I needed to purchase school supplies for my son. To my dismay, the store was in worse condition than usual for a weekend. The school supplies shelves were almost empty in the middle of February, and many food aisles lacked essential items like butter and pasta. This recurring issue of poorly stocked shelves and unclean bathrooms on weekends is quite frustrating, especially considering how smoothly the store operates during the week. Despite my frequent visits to Target, experiencing these conditions leaves me disheartened and questioning the store's management. It's disconcerting to feel compelled to avoid Target on weekends simply because of the store's state. I hope that Target can address these concerns promptly to maintain a positive shopping environment for the community and uphold the high standards we expect. Sincerely, Jaime Q.

Dear Mitch, I wanted to inform you about the situation regarding Target Corporation failing to provide paid family leave to its employees. Hourly workers are reporting that managers are reducing their hours to prevent them from qualifying for this benefit, leaving them in a difficult position. By raising awareness and urging Target to offer 12 weeks of paid family leave to all employees, especially hourly workers, we can make a difference. It is crucial for families, particularly women who often bear the responsibility of caregiving, to have access to adequate parental leave for financial stability. Target, known for its family-friendly image, needs to live up to its reputation by treating its employees fairly. Your support in signing the petition to push Target to implement better policies is greatly appreciated. Thank you for your advocacy, Shaunna and the UltraViolet team

This is the third time visiting the same store on Sawmill Road in Columbus, Ohio, only to find that the product I wanted was out of stock despite the website indicating otherwise. The discrepancies between the handheld devices and the stockroom inventory are frustrating. I am extremely disappointed. I drove through traffic to spend $60 once more, only to leave empty-handed. Unlike the Graceland store, this location lacks helpfulness and coordination. I have been a loyal customer, having bought over 60 storage containers in the past. Today, after waiting for 30 minutes in-store, I was informed they only had 2 containers instead of the expected 22. Now, at 5:30 p.m., I have to drive another 30 minutes to find what I need. This recurring issue should be addressed promptly. The store's webpage, handheld devices, and stockroom inventory must synchronize to avoid further inconvenience. It seems I might have to explore other stores in search of better customer service, even if it means paying a slightly higher price.

Subject: Issue with Target RED Card Payment Dear Customer Service, I have been a loyal Target customer for over 15 years and have always enjoyed shopping at your store. In [redacted], I opened a Red Card credit card to benefit from the rewards. Recently, I encountered a problem with a payment made from my savings account that resulted in my card being closed and incurring return fees. When attempting to pay off my Red Card balance using my "BILLS" account, I was unaware that Target does not accept payments from savings accounts, despite other credit cards allowing this. As a result, the $[redacted] payment was returned, even though a previous $40 payment had been successfully processed from the same account. I contacted customer service to seek clarification and assistance with reversing the return fees, but I was met with unhelpful responses. The explanation provided did not justify the charges, and I was disappointed by the lack of customer support I received. I hope to resolve this matter promptly and am requesting a refund of the return fees incurred due to the confusion regarding payment methods. I value my relationship with Target and believe this issue can be addressed satisfactorily. I trust that you will consider this situation and provide a fair resolution so that I can continue to use my Red Card with confidence. Thank you for your attention to this matter. Sincerely, Ann Daroci

I visited the Target in White Marsh, Maryland on 2/14/19 to buy Underjam diapers, taking advantage of a promotion where spending $75 earned me a $15 gift card. Later in the day, I realized I got the wrong brand. I went to the Belair, Maryland store to exchange them, encountering Michelle at customer service. Even though the boxes were unopened, since I had used the gift card, Michelle could only refund $61. I was frustrated as I suggested exchanging for the correct brand totaling $75, forfeiting the gift card. Juggling two toddlers solo at home, this experience felt like an unnecessary hassle.

Hello, I am a regular shopper at the Target store in Langhorne, PA and have experienced several issues there. Today, on February 15th at 11:30 a.m., while checking out with my 5-month-old daughter, I encountered a self-checkout employee who questioned if I paid for my baby wipes in a snarky manner as I was leaving. I felt singled out by this employee as I didn't notice him asking other customers about their purchases. I found this behavior rude and offensive as I have no intention of stealing, and there was no need for him to question me after I had already paid. Unless the store's alarm system isn't functioning properly, it's inappropriate to randomly accuse customers of not paying for items. Thank you.