Supercell Customer Service Issues

While playing Clash of Clans, I received a notification that another player logged into my account. When I tried to play again after a few days, I was shocked to see that my account was permanently banned due to transfer of ownership. My friends confirmed that my name was changed in the clan and I couldn't be found. Upon checking my Gmail, I discovered that there was also an issue with it being hacked by someone from Brazil using Windows.

Hello, my name is Rafew. I am reaching out because my Supercell account, connected to this email, was compromised by a scam while I was attempting to purchase the Gold Pass. I don't have a MasterCard, so I tried purchasing through a Facebook page, which unfortunately led to this issue. I desperately need assistance in recovering my account, as it is a Town Hall 14 where I have invested a significant amount of time. I can provide all necessary evidence to prove ownership of the account, including my email at [redacted] and my in-game ID name and tag - Beatboxer (D.J)#28L2C9LGJ, with an experience level of [redacted]. I am a member of the GANG OF GLASSES clan. I have been trying to get help for the past 2 months with no success, receiving only automated responses. Your prompt assistance would be highly appreciated.

On Facebook, Prudencio Austria Lagunzad posted an ad seeking to purchase COC accounts. We agreed on a price of =P= [redacted],[redacted].00 for 20 accounts. To start the deal due to our distance, I sent login details for 2 accounts for him to pay via Gcash. The plan was to repeat this process for the remaining 18 accounts. However, after sending the first account's details, he blocked me on Facebook. I am seeking help to either recover my COC account or have it banned on COC.

I need help with my Clash Royale account. My account, [redacted], was unexpectedly banned for 31 days during normal gameplay without any reason provided. I suspect it might be an issue with the company's network and associated with a remote IP address, but I have consistently played using my own iPhone. Please provide a valid explanation for the ban and evidence of any account sharing. If not, please lift the ban promptly. Otherwise, I will be forced to file additional complaints.

My player tag is #2VL2G2V0R. Unfortunately, I lost my phone, and now my account is blocked. I sincerely apologize for any inconvenience this may have caused. I would appreciate it if I could have my account restored so I can continue playing. Due to recent events in Myanmar, such as the army takeover and internet disruptions, I was unable to repurchase my game after my phone was stolen. I am now seeking your help to let me play again on my old phone. Thank you for considering my request.

Hello, I was banned this morning due to some offensive and distasteful messages I posted in the clan. Though meant as a joke among friends, I realize the gravity of the situation. I sincerely apologize for my comments and have learned from this experience. I kindly request a lift on my 7-day ban as this is my first ban in 10 years, and I am committed to not repeating the same mistake. Best regards, Isaac

Good evening, I used to have a village in Clash of Clans and I want to retrieve it. I had linked it to a Supercell account, but I am unable to access the account now. I need assistance. I have the old account that was linked to the game, [redacted] Here are the game details: - Player Tag: #Y9CQ9GQUQ - Village Name: MAHMOUD - Base Level: 13 - Tribe: None I used Alcatel One Touch Pixi 2 and Tecno POP 2 Power devices. I'm not sure about the exact creation date of the village, but the first achievement was in [redacted]. I played last in [redacted], if I remember correctly. All I want is to unlink the Supercell account and restore the village to the original Gmail account it was on. Thank you very much in advance.

My account email has been changed from [redacted] to anew69339+[redacted] Tag number: #PG8YYYQ8L Account Name and Town Hall Level: Abhijit, TH13 Account XP level: [redacted] Clan Name: Prince Builder Hall level: 10 I have been using this account for many years and have all the evidence to prove that the mentioned Tag is mine. Please assist me promptly.

After not playing Clash of Clans for a while, I tried to log back in after about 1 or 2 months, only to find out that my account has been permanently banned. I've been playing with this account for 7 years and have spent €[redacted] on it. If it's gone now, I will never support a Supercell game again and will inform my acquaintances and friends about this incident. They should consider deleting the game if all their hard work can just be taken away like this. I'm really upset about this, my village...

I have been using the email address [redacted] for years to play Clash of Clans. Unfortunately, my account got hacked, and the perpetrator linked their Supercell ID (iCore) to my account. Strangely, both of us can still log in. The person appears to speak Spanish or Portuguese since I have received emails in those languages. I have already updated all my passwords. Could you please log my account out from all devices to prevent the hacker from accessing it? I am willing to provide proof of my in-game purchases if needed. Thank you.

Today, I reinstalled Clash of Clans on my phone and logged into my Supercell account after a 10-month break. I noticed several changes, such as updates to troops and town hall levels, plus a recent attack three days ago. Upon entering the game, I saw that some upgrades were in progress. I kindly request to have my Supercell account disconnected from all devices and games. Thank you.

Hello, I am appealing my banned account, Malucoo93 from the RWT clan. I unknowingly posted a link from a messenger group that resulted in the ban. I sincerely apologize and promise not to do it again. I have invested a significant amount of money in my account and do not want to lose it this way. I have never cheated in the 10 years I have been playing. I am willing to do anything to have my account reinstated. It is not just a level 10 account, but a level 14 that I have maxed out, and losing it is truly distressing. I hope you will consider giving me a second chance. I swear I posted the link innocently. Thank you for your time and understanding.

I was asked to sell my ID, but the person did not provide the agreed Gmail or other information. Now, I am unable to access my ID on my phone. Please assist me in recovering my Clash of Clans ID. The Gmail associated with my ID is [redacted] Here are some additional details: coc id tag - YLYYGGJUU, ID LABEL - [redacted], clan name - INDIAN EMPIRE, COC LABEL - 14. I play on a Redmi Note 12 Pro 5G, and I started playing Clash of Clans on 21/10/[redacted].

A few months ago, my Clash of Clans account was hacked, despite being linked to a supposedly secure Supercell ID. The hackers also breached my Gmail account connected to it. Although I managed to recover one account by providing billing information to customer support, my other account, specifically Clash of Clans with OTTO, remains compromised. Since there's no email support for this issue, I'm reaching out here in the hopes of finding a solution. Currently, my Clash of Clans account is still linked to Google Play, but when attempting to reinstall, it prompts me to load it. Unfortunately, I'm uncertain about what other data is associated with the Supercell ID. I've invested a significant amount of time and money into this game over the past 10 years, so I'm eager to resolve this matter. However, I've found the support to be unhelpful thus far. Details of my COC account: - Village: Gazsy & Ginnus - Username: gazsy - Email: [redacted] - Game ID: #PVCQYRL2

My account name is Heytham, I belong to Clan Khaf Empire, and I have Town Hall 8 with an XP level of 66. The player tag for my account is #29V9JVUCY, and I have not changed my account name. I last logged in back in [redacted] and originally created this account in early [redacted] from Khaf, Iran. The mobile devices I used to access this account are Sony Xperia Mini, Samsung Galaxy J7, and Honor HTC.

Recently, my Clash of Clans account was hacked. I took a break from the game, but when I returned, I discovered that my account was no longer associated with my email address. The hacker may have changed the email linked to the account. Interestingly, when I viewed my clan with another account, I noticed that my messages were still in the chat history. My original name, "GRIM SHADOW," had also been altered. I believe it would be prudent to request the hacker provide evidence that the account belongs to them. I have saved all communication from Supercell and can provide a friend who can verify my identity.

I encountered an issue with my Clash of Clans account after a period of inactivity. Upon attempting to log back in, I discovered that my email was no longer linked to a Supercell account, likely due to a hacker's interference. Through another account, I found my clan chat messages intact but noticed that my profile name had been altered from "GRIM SHADOW." I believe it's necessary to request verification from the hacker to establish ownership of the account. I possess all communication from Supercell and can provide friends who can vouch for my identity.

Hello and thank you for your response. I request assistance in recovering my account, which was stolen by someone who had access to my phone. Here are the account details: Account ID: #8PJVVGVUL, Account Name: Mohammed, Account Level: [redacted], Main Hall Level: 15. I had linked this village to Google Play using my email address: [redacted], which it is still connected to. I have tried to request help and support from within the game, but the automated response was not sufficient. I have plenty of photos and screenshots proving my ownership of the account. I hope to receive a response from one of the staff members. The current name of my village was set by the person who stole the account; previous village names include "Devil Dad❤" and "KING OF CLASH❤". I possess many emails from you to my account proving my ownership, along with screenshots. Please assist me, and thank you.

Hello, I apologize for the inconvenience, but I made an error on my Clash Royale account. I used to be an avid player and recently returned to the game after a long break due to owning outdated devices. Excited to play again, I accidentally purchased the Diamond Battle Pass right before it expired. I am wondering if it is possible to receive a refund for this mistake. I intend to repay the amount when the next Diamond Pass becomes available in approximately 10 hours. Thank you. Regards, Andrea.

Subject: Assistance Needed to Restore Clash of Clans Village - Player ID: #802P0YY8V Hello Supercell Support Team, I am reaching out to request your help in restoring my Clash of Clans village linked to Player ID: #802P0YY8V. Previously, my progress was saved under [redacted], but my Google Play and Supercell ID were connected to [redacted] Following a recent reinstallation, I am unable to locate my village. I suspect technical issues may be causing this problem. Your assistance in recovering my village is greatly appreciated to continue enjoying the game. Thank you for your swift attention to this matter. I am eager to hear from you and grateful for your support in resolving this issue. Best regards, Mubin [Player ID: #802P0YY8V] Email: [redacted]