Subway Customer Service Issues

Good afternoon. I recently visited our local Subway with my colleagues for lunch. Unfortunately, I forgot my $3.50 Subway coupon in my car, which was the reason I suggested the place. Even though I had my mom send a picture of the coupon, I couldn't use it. Should I return to the store for assistance or is there a way for you to help with this situation? Thank you.

I visited your store #[redacted] yesterday, and I encountered an employee who was very rude. Today, my wife and daughter went in at 11:45, ordering five sandwiches, only to have the same person use profanity towards them. As a regular customer, this behavior is unacceptable and makes us hesitant to return. The server's ID is [redacted], and if she is a manager, we will not be coming back as we typically spend around $[redacted] a week at your establishment.

I have attempted five times to contact Subway.com regarding an online order I did not receive on July 25th at 5:07 p.m. After speaking with the restaurant manager, I was directed to contact DoorDash, who then referred me back to the manager. Despite several attempts to resolve the issue, I was eventually refunded by DoorDash as the restaurant did not have my card information and could not process the refund. I have since tried to contact corporate through Subway's website with no response. As a last resort, I'm reaching out here for assistance. My email is [redacted], and my phone number is [redacted]. I appreciate any help in resolving this frustrating situation.

On June 25th, [redacted], I went to a Subway restaurant at [redacted] North Old Dixie Highway in Jupiter, Florida. The menu listed the Outlaw footlong sub at $7.49. After confirming the price three times with an employee, she affirmed it was correct. However, when I tried to order it at that price, the manager, claiming to be in charge, denied it. All I'm asking for is to purchase the footlong Outlaw for the advertised $7.49. On my return the following week, the store manager acknowledged the issue and mentioned waiting for corporate guidance. We both are still waiting to hear from corporate.

I purchased two footlong subs at the Mapledale Subway on Dale Blvd. in Woodbridge, VA today at 3:15. I realized at checkout that I misinterpreted a coupon offer, which meant I could only get one footlong for $5.99. I tried to cancel my order by calling and visiting the store, but received no response. Unfortunately, the staff member I encountered didn't speak English well and simply said they couldn't help. Disappointed that I couldn't get my subs, I visited my bank to stop the payment. Now, I have to wait for three days to return to the bank and resolve the issue. This situation is frustrating, and I hope to have my account updated to reflect the cancellation of my order. Any assistance would be appreciated.

I am following up on an unresolved issue. After emailing Rachel Corbin about my experience at the restaurant, she stopped responding after her last email on July 18, [redacted]. On July 5, [redacted], I ordered 3 foot long subs, 2 were Turkey Breast with only 6 slices instead of the usual 12 on each. The worker was slow, made mistakes, and the other employees did not assist, causing my food to be cold. The lack of professionalism and refusal to correct the mistake was disappointing. Subway used to have better-trained employees who followed procedures accurately.

I am inquiring about a lingering matter that remains unresolved. Rachel Corbin contacted me via email regarding the issue but stopped responding after requesting my personal email for further investigation. Her last communication was on July 18, [redacted]. On July 5, [redacted], I reported an unsatisfactory experience at the online restaurant. I ordered 3 foot-long subs, 2 of which were Turkey Breast, each supposed to contain 12 slices of deli meat. However, the worker only put 6 slices per sub despite my complaint. The worker was inefficient, made mistakes, and engaged in unprofessional behavior alongside unhelpful coworkers. The service was slow, leading to my food being cold upon receipt. The checkout experience was equally disappointing, with blame shifting among employees. Overall, the service was subpar, with insufficient meat on the subs and a lack of professionalism from the staff. Subway's service quality has noticeably declined, disappointing longstanding customers like myself. July 31, [redacted]

I am following up on an unresolved issue. I received an email from Rachel Corbin who promised to investigate but stopped responding after requesting my personal email. Her last reply was on July 18, [redacted]. Here is the message I originally sent on July 5, [redacted], detailing my disappointing experience at an online restaurant. I ordered 3 foot long subs, 2 of them Turkey Breast, expecting 12 slices of deli meat per sub. However, I only received 6 slices and was told I'd be charged extra for more meat. The worker was slow and made mistakes, with two others not assisting. Despite requesting my food warmed, it arrived cold due to the delays. The checkout was unprofessional, with blame shifting between workers. This experience was unacceptable, as Subway used to have efficient and trained employees who followed procedures.

While checking out, I noticed a new employee on his first day struggling with the menu and register. He politely asked a lady named Lesa about the kids' meal, but she ignored him, so he tried to find the information on his own. Lesa then rudely pushed him aside and told him to go home if he couldn't listen. The new employee stood his ground, saying he was just doing his job. Unfortunately, Lesa escalated the situation, yelling at customers and threatening to leave. As a fellow waitress, I empathize with the difficult position the new employee was put in and believe it was completely unprofessional for Lesa to treat him that way.

On August 12, [redacted], I visited the Subway store located on Payne Avenue in North Tonawanda, NY, [redacted]. I presented a coupon that is not set to expire until August 26, [redacted]. However, the staff refused to accept the coupon for the three subs I ordered, even though these items were not listed as exclusions on the coupon. The employee mentioned that they have not been accepting coupons since the onset of COVID. As a regular customer at Subway, this experience has made me reconsider returning in the future. COVID has been financially challenging for many consumers. Looking forward to your response, Thank you, Diane S.

I recently started at Subway, working approximately 10 hours. Upon requesting my paycheck, I was informed that it was unavailable due to missing paperwork. The manager never provided me with any forms to complete, and when I asked for them, I was told that the previous manager, who is no longer with the company, alleged that I declined to fill out the paperwork. The current manager was unhelpful and rude. I do have my pay stubs as proof of the hours worked.

My spouse, child, and I ordered over $50 worth of food on the Subway app while parked in the new Subway parking lot. We were in a Ford F-[redacted] service truck, close to the shiny, well-lit newly built restaurant. We arrived at 8:50 pm, placed our order by 9:20 pm just in time before the 9:30 pm deadline. With McDonald's closed and Burger King not our first choice, we eagerly waited for our 9:45 pm pickup time. Unfortunately, around 9:40 pm, my spouse noticed an employee leaving abruptly. Feeling puzzled, at 9:44 pm, we sent our 10-year-old to the door, but to our surprise, found the place empty. We were left waiting for our meal.

My wife, our 19-year-old, and I ordered over $50 worth of food from the Subway app while parked at the brand-new Subway location. We were in a noticeable Ford F-[redacted] service truck three spots away from the restaurant's front door, well-lit on a night when we arrived at 8:45 pm. Despite barely making the 9:30 pm deadline for the order, we patiently waited for our 9:45 pm pickup time. Unfortunately, at around 9:40 pm, my wife saw an employee leave quickly, and when our food was marked as ready, our attempts to get it at 9:45 pm failed as the door was locked and no one responded to our knocks. This is not the first issue we've faced at this location, with previous restrictions on ordering and the lack of empathy for my wife's disability being particularly distressing. It was disheartening for us as our last few dollars were spent on Subway. We are requesting a refund and complimentary meals for our inconvenience. We believe the staff at this location should apologize and that corporate should consider assessing and supporting the training needs of this potentially great location.

I visited your store number 17 [redacted]-0 located at [redacted] Little York Houston, Texas, where I encountered a very disrespectful and unprofessional line prepper. The attitude towards my mother and me was unacceptable. Employees should greet customers politely by saying, "Good morning, welcome to Subway. How can I help you?" The lack of professionalism at this store reflects poorly on Subway as a whole. I urge the management to address this issue promptly. Cleaning up the appearance of the staff is essential, as wearing headscarves and bunnies is not appropriate; hairnets should be worn instead. I would like someone to contact me regarding this matter. My name is Latrenda Davis, and you can reach me at [redacted]-[redacted]-21 77. Thank you.

I was charged $37 for a foot-long sub, a half sub, two cookies, and two bottled sodas. I would appreciate a detailed breakdown of the charges as I feel the amount paid does not align with the items purchased. This experience has left me dissatisfied, and I have decided not to patronize this franchise in the future. I believe in the value of hard-earned money and expect fair pricing for the goods or services I receive. I trust that a transparent explanation will clarify the costs incurred.

I placed an online order on July 28th, [redacted], at [redacted] Telegraph, Dearborn, MI, [redacted]. Despite paying, I arrived at the store 30 minutes before closing to find the doors locked. An employee said the manager would refund me, but that did not happen by August 16th. When I returned a week later and left my contact information, there was no follow-up. No compensation or communication from the manager has been received. This experience at a usually convenient and beloved Subway location has been very disappointing and unprofessional.

I visited the Subway at Keeaumoku Plaza, [redacted] Keeaumoku St in Honolulu for lunch. Unfortunately, the lettuce and spinach were wilted, and the spinach was not fresh with very little left. The wraps had a very small amount of vegetables in them compared to what I'm used to. Additionally, at checkout, I was given brown napkins instead of the usual Subway napkins I receive at other locations. This experience has left me hesitant to eat at Subway for the foreseeable future as the wrap did not taste like what I am accustomed to at my regular location.

I went to the store to pick up my online order. When I arrived, there was no one else there but me. The lady behind the counter started making my subs, but when other customers entered, she paused my order to assist them instead. At the cash register, she even pushed me aside to let others pay before me, which I found disrespectful. She seemed to notice my frustration and rolled her eyes at the other customers, which made the situation more unpleasant. I felt truly disrespected and unheard during this experience. I have decided not to return to this Subway location and may avoid eating at Subway altogether in the future. There are plenty of other dining options where I can feel valued and respected as a customer.

I scheduled a pickup for sandwiches at 11:40, expecting to get them by 12. When I arrived at noon, my order hadn't been started. They served 7 customers ahead of me, and I didn't receive my sandwiches until 12:25. The staff member even left a sarcastic note on the receipt. This was very unprofessional, and they need training in customer service and time management. It was the worst restaurant experience I've had. I am requesting a refund and for the staff member to be addressed regarding their behavior. While I understand they were busy, the long wait and attitude were unacceptable. If they can't handle mobile orders, they shouldn't offer the service.

Order # EBE83CCD-22: I've been attempting to cancel my order due to inclement weather for three hours now with no success. The restaurant couldn't halt the payment process and directed me to cancel through the App, but I can't find a way to do so. Despite the restaurant's efforts to help, Subway has already charged my credit card. I've notified the restaurant not to fulfill the order, but the billing went through. I'll monitor my bank account for a refund if the payment goes through. My advice is for restaurants not to instruct customers to cancel on the App if the process isn't clear. Subway's lack of real-time support and contact options are disappointing. It's essential to make cancellation options as visible as menu and payment buttons to enhance user experience. Although we appreciate Subway's service in-store, using the App has been frustrating. I hope for a swift resolution.