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Subway Customer FAQ

Top Answers & How-to Guides

What is Subway's Phone Number?

The question we are asked most often is about how to talk to Subway customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the Subway rewards program and how does it work?

The Subway rewards program is a loyalty program designed to reward frequent customers with exclusive benefits and discounts. To enroll,...
Ask any question you have about Subway customer service, get an answer now.

Recent Subway Customer Questions

Didn't get rewards for todays visit

We're sorry to hear that you didn't receive your rewards for your recent visit. Usually, points might take up to 24 hours to reflect in your account. Please ensure you provided your rewards account information at the time of purchase. If it has been more than 24 hours and your points still haven't updated, there could be an issue with the system or your-specific transaction. We recommend you follow the link provided on this page to the most up-to-date contact information to directly address your concern with Subway's customer service. They can look into this issue more closely.
Asked May 11, 2024 12:12 AM

How do I talk to someone about using the mobile app

You can certainly get guidance on using the Subway mobile app. For the most accurate and up-to-date contact information, you can find a link on this page to get in touch with Subway's customer service. They can walk you through any questions or concerns you have about the mobile app. It's also worth noting that the app itself has a user-friendly design with intuitive controls, so you may find it quite easy to navigate and use on your own. They've created it with customers in mind and want to ensure it's simple for everyone to use.
Asked May 9, 2024 6:58 PM

Subway app charge me twice for order how do I get refunded

If Subway's app has charged you twice for one order, you should directly contact your local Subway branch, explaining the issue clearly. The staff should be able to help you with a refund on the duplicate charge. It's also important to have your receipt or any details related to your purchase at hand which could help in the speedy resolution of your issue.
Asked May 6, 2024 10:55 PM

i was calling due to the fact that I have a bal. on my gift card but when try to use it at a Subway it is declined (failed) to work I cannot seem to get any help from anyone

We're sorry to hear that you're having trouble with your Subway gift card. There could be various reasons for this issue. For instance, it might be because the card has not been properly activated, or because there's a temporary issue with the card or payment system. Sometimes, there might be a mismatch between the balance you believe is on the card and the actual balance. To resolve this issue, ensure that your card has been properly activated, double-check the balance on your card, and try using it again. If your problem persists, use the link on this page to get the most up-to-date contact information for further assistance.
Asked Apr 30, 2024 3:21 PM

I paid for food and the order disappeared

We're sorry to hear you're having trouble with your order. At Subway, customer satisfaction is our priority. We advise getting in touch with the Subway location where you placed the order right away. They should be able to locate your order using your receipt details. If the problem cannot be resolved at the store level, contact Subway's customer service department. They'll be able to look into your issue and facilitate a resolution. We appreciate your patience as we work to solve this issue.
Asked Apr 26, 2024 2:25 PM

Help me with my Subway customer service issue

Feedback

How Do I Submit Feedback About My Experience to Subway?

Subway makes it easy for customers to reach out and express their opinions and views. Customers can express themselves via snail mail,...

Dietary Options

What are the dietary options available at Subway?

At Subway, we have a variety of dietary options to cater to our customers' needs. We understand the importance of offering healthy...

Vegetarian/Vegan

Are there any vegetarian or vegan options at Subway?

Yes, Subway offers a variety of vegetarian and vegan options. For vegetarians, they have delicious plant-based sandwiches like the...

Nutritional Info

What is the nutritional information for Subway menu items?

The nutritional information for Subway menu items can be found on our official website or by using our Subway app. We are committed...

Customization

Can I customize my order at Subway?

Yes, absolutely! At Subway, we understand that everyone has unique preferences and dietary needs. That's why we offer a wide range...

Gluten-Free

Are there any gluten-free options at Subway?

Yes, Subway does offer gluten-free options. They provide a gluten-free bread alternative called the Gluten-Free Wrap, which is suitable...

Bread Types

What are the different types of bread available at Subway?

At Subway, we offer a wide variety of freshly baked bread options to satisfy every taste and preference. Our menu includes six delicious...

Sandwich Sizes

What are the available sizes for Subway sandwiches?

Subway offers a variety of sizes for their sandwiches to cater to different appetites and preferences. Customers can choose from three...

Delivery/Online Ordering

Does Subway offer delivery or online ordering?

Yes, Subway offers both delivery and online ordering options for our customers' convenience. With our delivery service, you can enjoy...

Payment Methods

What payment methods are accepted at Subway?

At Subway, we strive to make payment convenient for our customers. We accept multiple payment methods to ensure a hassle-free experience....

Promotions

Are there any special promotions or discounts at Subway?

Yes, Subway frequently offers special promotions and discounts to its customers. These deals may vary by location and are subject to...

Rewards Program

What is the Subway rewards program and how does it work?

The Subway rewards program is a loyalty program designed to reward frequent customers with exclusive benefits and discounts. To enroll,...
We look to the Subway issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Subway issues reported to GetHuman
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