Stripe Customer Service Issues

Subject: Disputes on Merchant Account Dear [Stripe representative], I am writing as the owner of 2DG Media to address a critical matter concerning two recent disputes on my merchant account, dated January 7, [redacted], each totaling $5,[redacted]. Despite submitting evidence on January 9, [redacted], the disputes were resolved unfavorably on January 17, [redacted], and January 25, [redacted]. I recognize the complexities surrounding disputes and acknowledge they are assessed based on the evidence provided. Nevertheless, I remain firm in my belief that the evidence submitted robustly supports my position, indicating fraudulent behavior on the part of the former client. Supporting documents include service records, all correspondence, and a breached contract with the client. Understanding the challenge of this situation, I kindly request an immediate appeal and a comprehensive reevaluation of the evidence. I am hopeful that a thorough review will validate my stance and lead to a favorable outcome by overturning these disputes. Every financial loss significantly impacts my small business; thus, I sincerely value your attention and assistance in resolving this issue promptly. Thank you for your understanding. Warm regards, Bryan F. [redacted]

Hello Stripe Support Team, I, Charlene J., have a Stripe Account for my business and need assistance with a refund issue. An amount of $[redacted].00 was paid to Alcove from my personal account, which I later disputed but canceled after Alcove clarified the charges. Despite attempts by Alcove to return the money to my account, they claim it couldn't be done as the cards were canceled. Now, Alcove insists that I repay the amount. After discovering Alcove uses a Stripe Account, they mentioned that Stripe is responsible for refunding the money. Could you please help by refunding the $[redacted].00 to my business account? I'm willing to provide all necessary information and can share my email communication with Alcove for context. Thank you for your help, Charlene J.

Dear Stripe, I am reaching out because I am concerned about the ongoing delay in receiving my payment. My customer, M.T., and I have been trying to resolve this issue for a month now with no success. Despite numerous emails, the payment has not been released, causing delays in our services. Today, our lawyer has sent a legal notice regarding this matter, which I hope you will address promptly. I have also initiated a social media campaign urging others who have experienced similar delays with Stripe to share their reviews until this matter is resolved. I urge you to release the full payment owed to me, including any interest due, as a result of the delay and lack of communication from your end. Time is of the essence, and I trust that this issue will be dealt with promptly.

I recently received an email asking me to verify my bank account details, although they have not changed in the last 12 years. Upon attempting to reverify, I encountered an error message stating that the bank account could not be verified due to a transaction issue. After contacting my bank, it was revealed that they mistakenly declined a payment. Upon trying to log back in, I discovered that my account was associated with the wrong email address, causing a mismatch between my Stripe and Express accounts. Despite several attempts to resolve this through customer service, there has been a significant delay in correcting the email address associated with my account. This has resulted in a week-long delay in receiving business funds, wasted time requesting assistance, and dealing with incomplete responses from different support agents. The inefficiency in resolving this issue has impacted my ability to make payments and attend to other important matters.

I recently learned that my password on my Stripe account was changed, and the two-step authentication was set to someone else's phone. Despite providing verification details and my license copy, I couldn't resolve the issue with their support team. I didn't receive the email to reset my password either. Since the account has been inactive since [redacted], I would like to close it. I requested to speak with a manager via email, but haven't had a follow-up for two days. I feel uneasy having someone else in control of my business account. I just want to close the account promptly.

Zion Temple MB Church has a Stripe account linked to our Chase bank account. We are unsure of who registered Zion Temple with Stripe as the owner, but we suspect it might have been Chairman J.T. Moore, who has recently passed away. I have the necessary documentation. Other users with "view only" access are Deacon E.C. Phillips and Assistant Pastor V.H. I have taken on the role of Finance Chairman at ZT and require access to manage the account and add team members. There is also a former member, Monica M., who may still have access and needs to be removed. Could you please provide an email where I can send the death certificate for verification? I would appreciate the opportunity to speak with a representative about resolving this matter. My contact number is [redacted]. Thank you.

Hello, I need assistance with a situation involving a double charge on a customer's account. The client notified me of the error and requested a refund for the duplicate payment. Upon agreeing to the refund, Stripe flagged the charges as potentially unauthorized. The client attempted to contact your customer service but was unable to locate a direct phone number. I have completed the selfie verification process as requested by Stripe, but my account has been closed. I urge Stripe to directly contact the client for verification, as they have the necessary email and contact information on file. The client has confirmed the error was not fraudulent and has assured me that once the funds are returned, they will be promptly refunded. Sincerely, Gloria S.

When I first opened my account, I had my ID with me. Unfortunately, I have since misplaced it. I have ordered a new one, but I'm worried it won't arrive before the verification deadline. I do have my bank statements, bank card, photos of my ID, and temporary ID documentation from the DMV. Is there a possibility to use any of these to verify my account before it faces deactivation?

I recently relocated from Canada to Ireland. When setting up my Kick.com account, I used my Canadian address and phone number. Now in Ireland, I tried to enable subscriptions but cannot receive the code as it's being sent to my old Canadian number. Stripe advised me to update my information. However, when I tried to do this, it stated "Some of our records didn't match," even though I never had a Stripe account. I simply need to change my phone number to my new Irish number to activate subscriptions. I appreciate any assistance in updating my contact information. Thank you.

I have encountered a significant issue due to your error. I received a tax form from you claiming I owe thousands in past-due taxes to the IRS without any identifiable source for the claim. The IRS is now demanding payment because of this mistake. The account is under James R. Kieley (ss045-34-[redacted]). I have previously reached out to your office and my accountant has also sent a letter about this matter. Sincerely, JR Kieley.

I'm currently facing issues while using a job shift site to upload photos of my driver's license and social security card through Stripe. Despite having an existing Stripe account, the customer support contact seems to only lead me to log in and sends me back to the same email option for help. I urgently require direct troubleshooting assistance through either phone or chat with a support representative. This situation is frustrating as I'm in need of immediate income to cover my $2k rent following a job transition. I must find a solution promptly to resume working while continuing my job applications.

I paid $[redacted] to the Taverna Collection automobile shop and was promised a refund within 24 to 48 hours. It's been over two weeks now, and I have not received the refund. The Taverna Collection shop is not providing me with any information or answering the phone. Stripe collected the payment for them, and they are the ones responsible for the refund. I am frustrated and want my $[redacted] back. I need to speak to a person to get an update on my refund status.

After logging into our account today, we noticed a message on the first page stating: "Reply directly from your inbox. In order to restore your account’s ability to make charges, please check your email for next steps or reach out to our support team." We have not received any emails related to this issue in our inbox yet. Our daily platform payments have been halted, and we are unsure about the cause. Thank you all for your assistance.

I am a Qwick express account holder seeking help to update my contact information. I cannot access my old phone number/email for verification during the 2FA process. Kindly advise on the necessary steps to proceed with changing my email/phone details.

I made a purchase from Inventy Inc. but have not yet received the product. I have tried contacting them via email but have not received a response, and the phone number provided is not answered. The transaction appears on my bank statement, with Stripe listed as the third party involved. Tomorrow, I plan to open a dispute with my bank concerning this issue and would also like to open a dispute with Stripe. Stripe has confirmed the payment on their end, and I am seeking a refund to be credited back to my account. I can provide my bank statement as proof of the payment made. Stripe has acknowledged the transaction in their records. Thank you. - D.A.

I purchased an OBD2 car scanner from either Stripe or OpooSum on April 30, [redacted], for $37.90. It is now June 20, [redacted], and I still have not received my order. They keep giving me excuses and avoiding the issue. I demand a refund as they do not provide a contact number for assistance. After reading reviews, I am convinced this is a scam. I insist on a refund, or else I will seek legal action. I value my hard-earned money and won't let anyone take advantage of me. My name is Nathan B., and you can reach me at [redacted] or [redacted] I appreciate any assistance on this matter. Thank you.

I created a Point Pickup account a few years ago. Recently, I updated my account information. However, for the past three weeks, I have been unable to log in. Upon reaching the sign-in screen and entering my username and password, I am not receiving the SMS verification message. I have sent several emails to Point Pickup with my photo ID attached, but have not made any progress. Today, while chatting with a Point Pickup representative, they advised me to contact you for further assistance.

We use Squarespace for our website and have products set up with different Print on Demand companies. Once we receive payments on Squarespace, the funds are deposited into our Stripe account, which is later transferred to our bank account monthly. Currently, we are charged by the Print on Demand companies directly from our bank account. To streamline this process, we are considering obtaining a debit card linked to our Stripe account. This way, the Print on Demand companies can deduct payments directly from our Stripe account once we receive funds from our Squarespace sales.

Good morning, I am contacting you today regarding the loss of access to my phone number. I need to update my contact number to [redacted] to regain access to my account. As I await your response, please accept my regards. I misplaced my phone and the phone numbers associated with my PayPal account. Could you please send the verification code to my email at [redacted] or my new phone number? I have tried all the provided solutions without success in accessing my account. Name: Hasna Surname: Al Idrissi Thank you for your assistance.

I am having difficulties making payments to merchants using Stripe. When attempting to pay with a credit card, the transaction is consistently declined, despite verifying with my credit card company multiple times that they are not receiving the payment requests. Even when using a debit card, after approving the transaction with my bank, Stripe still reports the card as declined. I urgently need to make a payment to Fosse Data Systems (FDS) today. Any assistance on identifying and resolving this issue would be greatly appreciated. Thank you for your support. Best regards, John