StockX Customer Service Issues

I recently bought shoes from a popular shoe store franchise and they were not authenticated by the verifier. I am concerned as I strongly believe they are authentic. I have sold the same shoes on another website without any issues. In the past, I have had no problems passing authentication at either store. One of my recent shoes that cost $[redacted] passed without any issues. I currently have 7 shoes that have passed verification from the same store. I am puzzled as to why my shoes are not passing this time. I have another shoe from the same store, different size, going back to stockx in the morning.

I placed an order for the Converse Chuck Taylor All-Star 70 Hi Comme des Garcons PLAY Black in size 13, and have been eagerly awaiting their arrival for about a week. Interestingly, I previously ordered the same shoe in February [redacted] with an estimated delivery date of February 22, [redacted]. However, I received a refund notification without any explanation for not receiving the shoes. As of now, I reordered the shoes a week ago and am patiently waiting for them to reach me. Could you please provide an update on the delivery status? I would appreciate knowing when I can expect the shoes to arrive. Thank you. - S. Wilburn

Hello, my name is Sandra Brown. I am reaching out regarding a car purchase I made on a trading platform. I was in the process of buying a car worth $[redacted] from a seller who suggested using eBay for the transaction. Initially, I paid $[redacted] for the car and an additional $[redacted] for insurance to keep the car for 5 days. However, I received a new email requesting another $[redacted] for shipping issues. I have already informed American Express about the two transactions made for the car purchase. They advised me to contact eBay for assistance. I would appreciate speaking with a live agent regarding this matter.

I purchased two pairs of sneakers for my son's 16th birthday. The first pair arrived, but the second pair was missing from the package, which was completely empty. I reached out to Fed Ex, and they advised me to file a claim with the supplier since they now require the supplier to contact them directly. I am seeking a refund for the missing pair of sneakers. Moving forward, I recommend requesting ID and a signature for deliveries to prevent similar issues.

Hello everyone, I am a bit confused. I placed my order for some products two weeks ago to have them delivered in time for Eid celebrations. Unfortunately, they were not delivered on time and were canceled. I placed another order, but that also couldn't be delivered promptly. After contacting customer service, the second order was canceled, but the first two were not. Now, the products have been delivered, and I am surprised by this turn of events. Could someone please reach out to me to help resolve this issue? Thank you, J.

I recently made my first sale on StockX. When I printed the shipping documents from my phone, only the invoice was included, without any UPS tracking details. After reaching out to UPS and my local post office for assistance, I realized the tracking number was missing from the app and the website had issues displaying it correctly. The difference in information provided on the PC about printing the UPS label caused further frustration. I emailed StockX a few days ago, but now it seems I may face a fine if the item isn't shipped within 12 hours.

Yesterday, I accidentally placed an order on StockX for shoes over $[redacted], which I cannot afford. StockX lacks a verification step before processing orders, causing potential mistakes like unintentionally confirming an order without secondary confirmation. Immediately after, I tried to cancel the order as it was a significant error on my part. Unfortunately, I have not received any assistance despite contacting them. I urgently need to resolve this issue before the items are shipped and it becomes more complicated. Your prompt attention to this matter is greatly appreciated.

I purchased a pair of Yeezy [redacted] on StockX that didn't fit me. After relisting them for sale, I managed to trade for the correct size locally yesterday. However, when I logged onto StockX today to remove the shoe listing, I noticed that it had already been sold. I no longer have the shoe to sell. Is it possible to cancel the sale? This is my first time selling on StockX, and I was not aware of the process. Could you consider waiving the fees for this one-time occurrence? I assure you I will not make the same mistake again. Just a beginner's error!

I purchased a Google Pixel 6A from stockx.com a month ago. I take great care of my electronics, so I know it's not due to my usage. One day, after turning off my phone, it got stuck on the Google screen upon restarting. Despite trying a hard reset and manual factory reset, I can't seem to fix it. It almost feels like the phone has been blocked. I paid the full price for it and cannot afford to just replace it as I am on a fixed income. The total amount I paid, including tax, was around $[redacted]. I really need assistance with this issue. Thank you.

Hello StockX, I recently had a package shipped to my address by a company called T-Force Logistics. They attempted to deliver the package on Saturday but brought it to the wrong building, claiming it was unsafe to leave it there. I contacted them, and they assured me they would resend it, but now they are being evasive. After checking their online reviews, I noticed many negative comments. I regularly shop with you and have never encountered such problems before. Could you please assist me in resolving this issue? Thank you.

Subject: Delay in Shipping Sold Item Due to Unforeseen Vacation Dear StockX Support, I am reaching out to explain the delay in sending the item I sold on your platform recently. Regrettably, I am currently on an unforeseen vacation, which has impacted my ability to fulfill the order promptly. I understand the importance of meeting shipping timelines and customer expectations, and I sincerely apologize for any inconvenience caused by this delay. I am committed to shipping the item as soon as I return from my vacation next Friday. I would appreciate any guidance on resolving this issue effectively and will ensure the buyer is informed of the delay. I value the transactions on StockX and aim to rectify this situation promptly upon my return. Thank you for your understanding and support in this matter. Best regards, Christiano G. Username: Chrisss_o5

As a loyal customer, I am extremely disappointed with the recent experience I had with my purchase. I received a message today informing me of a refund for an item I bought yesterday, even though there are still 8 available on your website. It seems like the refund was issued because the item is now selling at a higher price, which is unfair to me as a customer. If I had bought it at a lower price and the cost increased, I wouldn't expect my order to be canceled. With 9 items still available, StockX could have simply sent me a replacement instead of canceling my order.

I am writing to alert you and express my dissatisfaction with the current situation. It has been a month since I requested a refund for my order ([redacted]), which I shipped over a month ago. Despite sending a formal notice to your customer support, no satisfactory solution has been offered thus far. I would like to remind you that under the consumer withdrawal and refund law, you have a 14-day deadline to process my refund. This deadline has long passed, and I am compelled to take the necessary steps to seek resolution. Please be aware that, in accordance with the law, the amount owed increases with each day past the refund deadline. It is in your best interest to address this matter promptly and appropriately to avoid further legal consequences. I am deeply disappointed by the lack of responsiveness and professionalism displayed thus far. I sincerely hope you will heed this warning and take appropriate action to resolve this dispute promptly. Awaiting your response, Regards, [Your name]

Hello, I recently made a purchase with order number [redacted]8-[redacted]7. However, I was surprised to see that I have been charged for an additional pair of shoes that I did not order. I received confirmation emails for both purchases simultaneously. While I understand StockX's policy on cancellations, I did not intentionally order these extra shoes. Coincidentally, I already own the pair that was mistakenly purchased for me as a gift from StockX. Could you please consider canceling the order with number [redacted]1-[redacted]0 as an exception in this situation? I wish to avoid the hassle of having to dispute the charge with Visa. Thank you for your understanding and assistance. Sincerely, Derek

Bonjour, J'ai récemment passé une commande sur votre site en référence à [redacted]. Au moment de l'achat, j'avais demandé une livraison au Portugal où je suis en vacances avec ma famille. Cependant, j'ai remarqué que la livraison est prévue après mon départ. Par conséquent, j'ai modifié mon adresse de livraison sur mon compte client pour une adresse en France. Pourriez-vous s'il vous plaît m'envoyer une confirmation par e-mail pour m'assurer que la modification a bien été prise en compte ? En vous remerciant par avance pour votre réponse. Cordialement, Colyns Leocadie

I recently purchased a pair of shoes and attempted to pay using PayPal. However, my bank account didn't have sufficient funds, leading to an email from PayPal informing me of the insufficient balance. After depositing money into PayPal, I received a refund from StockX. I re-deposited the amount into PayPal, but the transaction has been pending since July 28th without being received by PayPal. I am unsure if my order is still valid and being processed upon payment receipt or if it has been canceled. Should I contact PayPal for clarification? Thank you, Yorin

I had an issue with the delivery company (DPD) where the package, a Jordan 1 retro High OG Chicago Lost and found pair in size 9.5 (43 EU), was not delivered to me and was returned to your Veldhoven warehouse. My order number is "[redacted]7-[redacted]6," and I bought it on July 16, [redacted]. I would like to request that the package be redelivered by a different company at no extra charge. Kindly update me on the situation. Thank you.

Hello StockX, My name is Alex, and I am 16 years old. I recently made an offer on a pair of shoes without realizing that if the seller accepted it, the transaction would be final. I am reaching out to kindly request your assistance in canceling my order. I understand you probably receive many similar messages, but I sincerely need your help with this. My order number is [redacted]1-[redacted]0. I assure you I will not repeat this mistake and I apologize for any inconvenience I may have caused. Thank you for your support, Alex

Hello, I am writing to notify you that I have been waiting for my Yeezy shoes for about 2 weeks now. The order got delayed due to some issues with the seller. I urgently need the shoes as I will be leaving Ocean City, Maryland in 10 days. Please expedite the delivery for me. I am willing to pay extra for faster shipping if needed. I have been a loyal customer and never encountered such an issue before. Please assist me with this matter. Tracking Number: [redacted][redacted] Delivery Address: [redacted] Coastal Highway, Apartment 52, Ocean City, MD Feel free to ask for any additional information. Thank you, B. Milanovski

My first package, a pair of Paton Dunks, was delivered to the wrong address. Despite numerous attempts to contact the company, I have not received a call back, which I find unprofessional. Furthermore, my second order, for red cement, was delivered while I was not home. Since I live alone, there was no one to receive the package. I returned home at 7pm and discovered the missing package. I have tried contacting FedEx, but the delivery locations provided were inconsistent. One mention was a welcome mat at the door, while the other did not specify where DHL left my first order. I spent $[redacted] on these items, and this situation is causing me frustration.