StockX Customer Service Issues

Hello, I recently bought white LaMelo shoes, but I noticed that I was mistakenly charged twice, resulting in two order numbers being generated. I intended to purchase only one pair. The order numbers in question are #[redacted]0 and #[redacted]5. This error has caused double pending amounts on my credit card. I kindly request for the duplicate order to be canceled, and a refund issued for the extra pair. Your prompt assistance in resolving this matter is greatly appreciated. Thank you.

I attempted to purchase a pair of shoes on the StockX website, but a glitch caused me to be charged for an extra pair in a different size. After contacting their customer service team, they admitted the error and promised a refund. However, despite their assurance, I received an email stating the shoes were shipped. Now I have been informed that I will only get a refund once the shoes are returned, which has been delayed. The entire process has been frustrating, taking longer than expected, with no clear resolution in sight. I feel deceived. StockX lacks timely communication and does not even offer a phone number for support. I am still waiting for my refund and hope to have this issue resolved soon.

Hello, my name is Eduard Ciuperca. I recently purchased a pair of Jordan 4 Midnight Navy shoes for my dad for Christmas. They arrived today, and when my dad and I opened the box, we were shocked to find it empty. I had paid £[redacted].85 for the shoes and was really looking forward to giving them to him. Can I please receive a refund for the amount I paid? Thank you, Eduard. Order Number: [redacted]

My order has been pending shipping since 11/30. On 12/1, I received an email requesting an update to my shipping address, which I promptly did through the app. Despite speaking with four different people about this issue, there has been no resolution. I did receive an email from Austin (customer support CRM [redacted]2) confirming that my address has been updated and assuring me that my order would be shipped, but unfortunately, it hasn't been. Every time I reach out for assistance via chat, I am told that they are unable to help.

I purchased a pair of shoes, the Air Force 1 Mid Stussy, from StockX and had them shipped to Israel. I was charged for shipping and a processing fee by StockX, and also charged by the delivery company, UPS. After speaking with UPS, they advised me to contact StockX. I am requesting a refund for the double shipping charges. I have invoices for both shipments as proof.

Hello, I placed an order for the Nike Dunk Low Retro White Black Panda ([redacted]) in women's size 9 on December 20, [redacted]. However, I have not received any updates since then. I was charged $[redacted].40 for the purchase, but I am unable to access my account to track the order. The order number is [redacted]9. I would appreciate your assistance with this matter. This is my first time using your website, and this experience has been quite disappointing.

Hello, I am a loyal customer named Reggie Hamlin. I purchased a pair of Journey Tins Double Nickel Red Black shoes from your store, but I have not yet received them. According to FedEx, there was a mistake on the ticket. I have been struggling to get a clear answer and was even disconnected from a chat room when I tried to inquire. The $[redacted] I spent on the shoes is significant to me, so I am eager for a resolution. The tracking number for the shoes is [redacted]0. I have been a frequent buyer of more than 50 pairs of shoes from your store and I am hopeful that this issue can be resolved promptly. Thank you for your assistance.

Hello, I'm Marcia Bonilla. I recently experienced an issue with a package delivery. The delivery person mistakenly left the package at my neighbor's house instead of mine. Despite my attempts to retrieve it, my neighbor was uncooperative. Eventually, the situation escalated, leading to involvement of law enforcement due to suspicions of theft. The package was eventually recovered, but unfortunately, the shoes inside were damaged and had their tags removed. I have a police report documenting the incident, along with evidence of the delivery error and the damaged shoes. I am unsure about the next steps and would appreciate advice on whether I can exchange the damaged shoes for new ones or receive a refund. Thank you for any assistance provided.

Dear Sir/Madam, I am the seller on your platform with account number [redacted] On January 19th, I shipped three pairs of shoes to Adidas HP8739 simultaneously in sizes 11, 12, and 13. Unfortunately, there is no tracking information for the size 12 shipment. I am currently in communication with UPS to resolve this issue. Due to a snowstorm on the shipping day, there was a long queue, and we were unable to obtain a receipt. If the order gets cancelled because of the missing shoes, I am willing to offer compensation to your platform. I will be more vigilant with the details in our future collaborations, and I look forward to a positive partnership ahead. Yours sincerely, Qun Nong

Dear Sir/Madam, I am the seller on your platform, with account number [redacted] On January 19th, I shipped three pairs of shoes to Adidas HP8739 in sizes 11, 12, and 13. Unfortunately, there is no tracking information for the size 12 shipment. I am currently in contact with UPS to resolve this issue. Due to a snowstorm on the day of shipment, the lines were long, and we did not receive a receipt. If the order is canceled due to the missing shoes, I am willing to provide compensation to your platform. I will ensure to double-check all details in our future cooperation and hope for a successful partnership. Yours faithfully, Qun Nong

On February 6th, I received a Kith Star Wars shirt from an online auction, ensuring it was new. After accepting a bid of $[redacted] on StockX, I shipped the shirt on the same day. StockX received it on February 9th and claimed the neck tag was torn, canceling the sale. Despite providing a timestamped picture of the intact tag taken before shipping, StockX denied my claim, requesting pictures from two days prior. Unfortunately, I received no response after explaining that I lacked those images. I suspect the tag was damaged by StockX during inspection inadvertently, leading to the sale cancellation and a loss of $93. The seller dispute number is CRM:[redacted]3. I seek financial compensation for the flawed shirt.

Hello, I recently ordered the Nike Dunk Low in the Phantom Metallic Gold (W) model, but upon receiving them, I found that I did not like them. I followed your return instructions, but I received an email from you stating that the return was refused because the box was empty, and you are planning to resend the package to me. Since I am certain that I included the shoes in the box, and you claim they are missing, I contacted UPS to file a theft claim. They informed me that it is your responsibility as the initial sender to file this claim with them. I am awaiting your prompt action in starting this process with UPS to facilitate a QUICK REFUND. Thank you for your response as it has been a week already. If I do not hear back, I will have to consider filing a complaint. Order number: [redacted]5

It has been more than a week, and I'm still being informed that my order is being sent to StockX for verification. However, following StockX's receipt of a counterfeit shirt two weeks ago, instead of issuing a refund, they sent me another one. I've been waiting for two weeks without any certainty of receiving the shirt. If I don't receive it, I would like a refund. It's disappointing because I have heard great things about StockX, but this first experience has been a big letdown.

Hello, I am seeking assistance with an issue. Yesterday, I placed an order and inadvertently made double payment from my bank account. I used Apple Pay, so no card details were entered, only face verification is required. Initially, the first payment failed, leading me to retry. The second attempt went through, and by mistake, I pressed again, resulting in a second verification and payment. I am looking for guidance on how to cancel the order and receive a refund for the second payment, which was processed just yesterday. Furthermore, I have not received any confirmation email regarding the order, and it is not reflected in my pending or order history. Any support provided would be appreciated. Thank you.

Hi, I'm Kenneth Adderley, my username is sneakerhead[redacted][redacted]. I recently placed three orders. UPS (Bahamas) contacted me because one of my orders was shipped to the wrong address. My correct shipping address is: [redacted] Banks Rd, Margate, FL [redacted]. Now, I will incur additional fees to get my package due to this error. Can you please assist me with this issue? I am also concerned about the two remaining packages that are on their way and want to ensure they are not shipped to the Bahamas. Thank you.

My card was used without my authorization. I don't know by whom or what they purchased; all I know is the card they used is 3[redacted]-0[redacted]. Could you please stop this transaction to prevent them from taking someone's hard-earned money again? I have attempted multiple times to halt this, filed a police report, and am considering legal action against StockX for their lack of concern regarding this issue. It seems there is a lack of urgency unless it affects their own money. I apologize for the rant, but I needed to express my frustration before making any rash decisions. It should not be difficult to track down the purchase given the card details. The fraudulent company posed as a car rental service, yet my card was actually used at StockX. I am unable to reach a live agent at StockX to resolve this, only encountering a voice automated system. There seems to be no customer service number available, just a repetitive form to fill out. I simply want to speak to a real person for assistance rather than a robotic response with automated questions and answers.

I encountered some confusion while trying to purchase shoes on StockX for a birthday gift. I found it a bit challenging to buy the shoes directly and ended up accidentally making a duplicate purchase. When I reached out to customer service via email, they acknowledged the duplicate order but unfortunately declined to cancel it. To make matters worse, they actually recommended that I sell the extra pair on StockX to potentially profit from the unintended purchase. What was initially a $[redacted] expense for the birthday shoes has now escalated to $[redacted] due to this mishap.

I am seeking assistance in stopping a purchase made with a stolen gift card. I hope to prevent the delivery of the ordered items. The gift card number in question is 3[redacted]53-[redacted]. I have already informed the American Express gift card company about the theft, and they advised me to reach out to your company regarding the purchase. My name is Myrnell Profit. Kindly contact me to confirm if it is possible to halt this transaction. If further details are required, you can contact me via email at [redacted]

I have made 7 separate purchases with StockX in the past 90 days, with 4 of them just this past week. When I tried to address my first issue using their new help link, I encountered a problem with the new submission process. It requires pictures to be uploaded right on the submission page, but clicking the upload button doesn't work, preventing me from submitting the form. I tried to let it go, but when I had another issue with the 4th item I purchased, I couldn't proceed as the same picture upload requirement stopped me. I recently placed two more orders with bids and used coupon codes, but the discounts are not reflected in my orders and I am unable to contact StockX to rectify this.

I purchased two $[redacted] American Express gift cards, but when I tried to activate them, I discovered they had already been used. American Express asked me to wait for 7 days before contacting them again, which I did today. They informed me that the cards were used at a company called Stocks X, which I am unfamiliar with. This has been upsetting as it resulted in a $[redacted] loss. I am seeking a refund. Please contact me at [redacted] if you can assist. Thank you, Shelley C.