StockX Customer Service Issues

Hello, My daughter accidentally purchased a bag for over [redacted] using my phone, on December 15th to be precise. I have contacted them multiple times, and it's causing me a lot of stress as no one is responding. I have sent them proof that the bag is with them because I never received it. I just want my money back. Can you please help me? It's a Louis Vuitton Pochette. The incident occurred because at the time, my mother's credit card was linked to my StockX account, so it happened without my knowledge. A day later, my mother called me, thinking there was credit card fraud, not knowing that my daughter accidentally bought a bag with just one tap. We found out that the bag was purchased this way. My daughter was unaware, so I have no money, no bag, and no one is responding to me despite sending all the evidence to StockX that I don't have the item but they do. I truly hope you can assist me...

I recently sold a new pair of black Nike Vapormax Plus sneakers for women, size 6, directly from Nike. Despite shipping them in perfect condition, Stock X claimed they had scuffs on the sole and canceled the sale, imposing a $15 penalty. The package, sent via FedEx with tracking number [redacted]44, showed no movement, and FedEx confirmed they never received it. Stock X informed me they'd only reimburse 50% due to alleged wear, although I guarantee they were new. Despite my protests, they disconnected our chat rudely. This unfair treatment by Stock X is unacceptable, as I couldn't even verify the shoes' condition before they decided. Their actions are unjust, refusing to consider my integrity or ownership of the brand new shoes. It's disappointing that Stock X can ignore facts and treat sellers unfairly, creating a distressing situation for hard-working individuals like myself.

I was expecting a delivery of Nike Air Trainer SC size 9.5 on Friday, May 6. The tracking information states they were delivered, but I did not receive them. I have security cameras at my house that show no FedEx trucks arrived, and I did not hear a doorbell ring. Additionally, the delivery note mentioned leaving the package on the left side of my house, where there is no door. I've contacted FedEx and initiated a claim with them. Since I suspect foul play, I am seeking assistance from you as well to either locate the package or arrange a refund. This is the first time I've encountered such an issue, and I appreciate any help in resolving this matter promptly. Thank you.

I completed a sale on your platform for a Nike Vaporwaffle Sacai Black and White in size 5.5 on Saturday, April 9, [redacted]. I shipped the item via UPS drop-off at a relay point on Tuesday, April 12. Your email on Thursday, April 21, mentioned that my item did not pass verification due to missing shoes. A claim was initiated with UPS on April 21 for stolen contents during delivery. After a 15-day investigation, I was advised to contact you to address this theft issue. I followed all instructions diligently as a seller and seek resolution regarding this theft matter.

Hello, I appreciate your response, but there seems to be a misunderstanding in the information provided. Here is a clear overview of the problem: On November 17th, I was charged four times for one pair of sneakers, as shown on the attached bank statement: 1. $[redacted].37 (pre-authorization, which was credited back on Nov. 20th) 2. $[redacted].25 (valid charge) 3. $[redacted].66 (disputing as not valid) 4. $[redacted].66 (disputing as not valid) Both attachments you sent are the same invoice, so only one is valid, which I am not disputing. However, I am specifically disputing the two $[redacted].66 charges. These are not valid charges and are not pre-authorization, as evidenced by my bank statement. I kindly request a credit for these two charges totaling $[redacted].32 to be refunded to my credit card. I look forward to your prompt response and resolving this matter.

Hello, I am reaching out regarding two products that I have encountered issues with: Product 1: [redacted]2-[redacted]1 Product 2: [redacted]1-[redacted]0 I had ordered the first product in white, but it arrived in a gray color instead. Regarding the second product, it arrived significantly damaged on its way to my residence. It is a metal box that has been badly crushed, and one of the letters in "SUPREME" has faded. The main concern is that I am currently not in the US and will not return for another two years. I am from Uruguay and had carried both products with me. As these items were expensive and hold sentimental value, I would greatly appreciate a resolution. Thank you, Santiago

I attempted to purchase a pair of shoes from your website earlier today using Venmo. Upon completion of the transaction through scanning a QR code, Venmo debited my bank account for the exact amount of the shoe order. However, instead of a confirmation of my purchase, I received an email stating that my bid was declined by the Risk Prevention Partner. Despite this email claiming no charges were made, my bank confirmed that the purchase amount had been deducted from my account. I checked my account's order history, which displayed no record of the shoe purchase. Concerned, I contacted customer support and sent numerous emails but have not received any order confirmation. I am worried about the disappearance of my payment and seek clarification on whether the order was placed or a refund is possible.

I recently received a damaged item that I would like to exchange for a new one of the same kind. I followed the exchange/return process outlined on the website. I did receive an email from a StockX employee named Stefan, but unfortunately, when I tried to reply, the email address "[redacted]" bounced back with a "non-responsive mailbox" message. Therefore, I am currently unable to contact Stefan through email. The StockX Case Number related to my exchange is CAS-[redacted]-X4T8F2 and the Returns/Exchanges CRM number is [redacted]9. If this issue is not resolved promptly, I may have to involve my attorney.

Hello Team StockX, I would like to cancel the sale as it was miscalculated in the listing. Here is the invoice number [redacted]. I have no idea why the sneakers were listed at that price. Considering I've sold numerous sneakers with you, this pricing doesn't make sense to me. I definitely did not intend to sell my Adidas Capital Brachte for that price. I kindly request a quick resolution to this issue. Best regards, Jenny Mesko -- This message was sent from my Android mobile phone using WEB.DE Mail.

I was informed that my package would arrive later than expected, and I was supposed to receive a notification when it arrived at StockX. However, it has been a week, and I haven't heard anything. I am frustrated by the lack of updates regarding my package. The app still indicates that it is on the way to StockX. I am willing to wait, but the lack of communication is disappointing. I would appreciate more information about the issue and an estimated delivery date.

Hello, I apologize for any language issues, as I am currently residing in France. I recently noticed an unexpected sale when reviewing my account sales. It appears that there may have been a mistake while selling my "Swatch x Omega Bioceramic Moonswatch Mission to the Moon." It seems I unintentionally may have made two sale requests or encountered a glitch that duplicated the sale. Being new to selling and utilizing Stockx, I wish to rectify this error and avoid incurring any undue charges without any intention of causing inconvenience to anyone. Could you kindly assist in removing the duplicate entry from my sales list? Full Name: Ali Boukerroui Username: sneakerhead[redacted][redacted] Email: [redacted] Thank you for your attention to this matter. Have a pleasant day. Ali

Three months ago, I purchased a pair of $[redacted] Yeezys from StockX. Unfortunately, when the package arrived, it contained three boxes of expired coffee instead of my sneakers. After contacting Canada Post and StockX, I went through a lengthy process of setting up a claim for the lost package. Initially, StockX approved the claim but then claimed it was for another item I purchased later, which was not true. After several attempts and conflicting information from StockX, they eventually admitted the mistake and said they needed to consult their manager. However, further delays occurred, with excuses like a broken network and a week-long wait for response. Finally, StockX indicated they could not proceed with my refund request as the issue was not related to them, despite the mix-up being at delivery. This situation has been distressing, and I am seeking resolution to the problem that has been causing me sleepless nights.

Hello, I made a purchase of a pair of shoes from your website about a week ago. Today I received a text from UPS asking for an additional payment for delivery and customs fees. I was under the impression that the price I paid already covered all taxes and fees as stated on your website. The sudden request for extra payment is quite surprising and I am now concerned about the final cost. I have attached a picture showing that your order page mentioned that all taxes are included in the price. I am reaching out to seek clarification on this matter as it is not feasible for me to make an additional payment. Your prompt assistance in resolving this issue would be greatly appreciated. Sincerely, Ofir Style ID: [redacted]-[redacted] Men's Size: 11.5 Condition: New, Authentic Order number: [redacted]4-[redacted]3

Good afternoon, I hope this message finds you well. Thank you for receiving and verifying my item. I recently sold a Gucci Beige GG Supreme Disney Donald Duck Backpack with order number # [redacted]4-[redacted]3. I was notified that my item did not meet the authenticity criteria due to discrepancies in materials, tags, or construction compared to retail versions. I would like to understand what aspects of my product were deemed inauthentic or different from the retail version. The backpack was never worn, came with all original parts, and was shipped as described, including the dust bag. I believe it met all the necessary requirements. This being my first time selling an authentic item, I am a bit puzzled by the lack of detailed information provided by StockX regarding the failed verification. I appreciate your assistance and hope to receive further clarification soon. Thank you for your time and support.

Subject: Issue with Return and Refund - Urgent Legal Action Dear Stock X Team, I am contacting you regarding a recent purchase made by my son, Jay Jones. He returned the item in July [redacted] and has been facing challenges with your customer service team ever since. Despite providing documentation of the return and numerous emails acknowledging receipt, we have encountered difficulties in getting a refund or an exchange due to sizing issues. Although the return was not processed through UPS as per your policy, your staff signed for the item upon its delivery. This acknowledgment of receipt holds your company liable for the returned item, regardless of the courier service used. My son's attempts to resolve this matter amicably with your team have been unfruitful, leading us to consider legal action if a resolution is not reached promptly. Please reconsider your stance on this matter, as we are eager to resolve it without further escalation. I look forward to your prompt response. Sincerely, Leanne MacNeilage

I made a purchase on Stock X for a pair of shoes. The system displayed an error message, but I was still charged twice. I contacted Stock X immediately to cancel the transaction, but no one has followed up in over two weeks. I have spoken to four different agents through online chat, all of whom were unhelpful and rude, abruptly ending the chat. Each time I try to contact them, I endure long wait times only to be disconnected without resolution. Stock X sent and charged me for the shoes I wanted to cancel. I asked to speak to a manager but was not transferred. The customer service is unprofessional and dishonest. I simply want to return the shoes and receive a refund, including shipping and handling fees due to their mistake.

I purchased shoes, but there's an issue with the delivery from FedEx. Despite the tracking stating it was delivered on Saturday, it hasn't arrived. FedEx is suggesting I contact the shipper. I would appreciate it if you could locate my package or provide a refund. The order number is #[redacted]5. Kindly reach out to me via email at [redacted] to address this matter promptly.

Good evening, I need assistance receiving a refund of $[redacted].06 for two unsuccessful purchases. I attempted to buy a sneaker for $[redacted].03 using my Wise debit card, which was not accepted. Subsequently, I tried using my Santander debit card, but encountered the same issue and was charged again. The funds were deducted from both accounts despite the transactions not going through. This has left me quite distressed as I was unable to make use of the Black Friday promotion. As a student in Spain, these funds are crucial for my living expenses. Please expedite resolving this matter for me. I have attached the transaction details for your reference. Thank you in advance, Gabriel I.

I placed a bid for AF1 white gums priced at [redacted] euros, but it ended up costing [redacted] euros due to the fees. Even though I only ordered and paid for one pair, I was charged for both. I received an email stating that the money from the initial payment would be refunded within 24 hours, but it has not been returned. The bank informed me that the funds are on hold by the company. I kindly request a refund of the [redacted] euros promptly.

Hello, I inquired via email moments ago regarding the delivery date if I were to place an order today. Prior to reaching out to you, I mistakenly believed there was an additional step needed before finalizing the order. Consequently, I was waiting for your response before formally completing the transaction. I was unaware that the order would be processed once I clicked on PayPal, resulting in a delivery date of Jan 5. This does not align with my needs as I urgently require the item. Can you expedite the shipping process so that I can receive the package no later than Dec 24? This is intended to be a Christmas present for my daughter, and I would greatly appreciate your assistance. Thank you.