Square Customer Service Issues

I am currently dealing with a concerning situation regarding a pending transaction with Doordash. A merchant claimed the charge was made by Doordash for an item I never received. The delivery driver mentioned I had to personally receive it, which was not communicated during order placement. Upon contacting the merchant, they denied the charge. Despite visiting the merchant to purchase the item again out of necessity, I have yet to receive a refund on my card. The transaction details show an unfamiliar name, Sip it Daquiris, and a website link. Unfortunately, neither the receipt nor my information was found when I visited the site. Contacting Doordash has not yielded any results as they couldn't locate my details. The manager at Sip it, Brandon, acknowledged the charge and took my contact information but has not followed up. I have reached out to my card company, but they mentioned they are unable to assist until the pending status changes.

On December 17, [redacted], a charge of $[redacted] appeared on my Visa ending in [redacted] from Personalize Your Health with authorization code 09718D. Another charge for the same amount by Personalize Your Health with authorization code 09890D was posted on December 21, [redacted]. I believe one of these charges is incorrect or a fraudulent transaction. My dispute with Chase regarding these charges was denied even though Personalize Your Health acknowledged the error and promised a refund upon confirmation from Chase. Chase claims to have informed Personalize Your Health of the denial on or around February 16, [redacted]. However, as of now, I have not received the refund. I am seeking clarification on why the $[redacted] has not been reimbursed to my credit card.

I am struggling to connect my new Square Contactless + Chip Reader purchased at Walmart today to my Motorola G7 Power. Despite following the manual instructions and verifying compatibility with my device, the connection failed with four red flashing lights on the reader. I attempted a reset as instructed, but the red light reappeared promptly. I repeated this process over 10 times, plugged and unplugged, to no avail. Contacting customer service has proven challenging as the automated system seems to lead in circles rather than connecting to a live representative. I am seeking advice on how to successfully set up the device. For easier communication, feel free to reach out to me at [redacted]. Thank you, Terry L.

I recently received our February bank statement and noticed that no sales deposits from February have been made to my account, despite it being our first sales in over two years. Previously, I would receive the total amount deposited the next business day, but now I only see the total sales minus fees and the ten cents per sale deducted by Square. I have not been notified of any changes, and I believe my account number with Square is still the same. I cannot locate the $[redacted].00 amount and a sale of $35.00 on my bank statement for either my savings or checking accounts. I am confused and concerned about the missing funds. I need help resolving this issue. Thank you.

I recently purchased a square console with a cash box and receipt printer under order number US-[redacted]15 on 3/1/22. We previously used a small white plastic square with a tablet. After the new hardware arrived for a big event on March 19, an employee set it up with a completely new square account and opened a new bank account without giving us access. This employee was terminated on 3/22 when we discovered what had happened. I am Johanna Gaines, President of the company, and I used the company debit card with my name on it for the purchase. I need access to this mysterious account to track transactions and credit card payments. I am seeking guidance on how to proceed and who to contact as there is a police investigation ongoing.

I set up a payroll account through your service, but the associated emails have been closed. To access my website hosted on Network Solutions, the primary email on the account had to be updated. After doing so, the account no longer shows the payroll setup. I need the payroll for Randall Click and myself, Eleanor Scott, for the year [redacted]. The inaccessible emails linked to this account are [redacted] and [redacted] I cannot receive emails to these accounts. The new primary email is [redacted] Please assist me in retrieving this information promptly for tax purposes.

I urgently need my funds to be released immediately! My phone service has been cut off, and as I write this email, my car is being repossessed. Thank you, Square. Due to the runaround I've experienced from you, I have now lost my car. What will happen next? Will your delay cause me to lose my home as well? I am prepared to take legal action if you do not release my funds promptly. BJ mentioned he is also unsure why the money is not available for me to transfer. I have provided all the necessary documentation. Where is my money? It's been 7 business days now; I was initially told verification would take 24-48 hours, sometimes 4 days. This delay is unacceptable. Please contact me by phone at [redacted], as I have not received any response via email or text.

I own a barbershop where customers can pay using cash app, Venmo, or Chime since not everyone carries cash. I manage my own taxes as a self-employed individual, offering services like haircuts along with selling shoes, clothes, and electronics. Recently, a customer spent nearly $[redacted] on haircuts and shoes, but their additional purchase of $[redacted] got flagged, affecting my ability to fulfill their order promptly. I had to use my Cash App account to refund the money and inform the customer, M.F., about the delay, impacting our business agreement. Due to a lost debit card, I had to link my Sutton account to my Square account. I fear that this incident may cause the customer to lose interest in my services because of the inconvenience and personal questions asked during the process. It's crucial to resolve this issue promptly to avoid losing the customer's trust.

I am experiencing difficulties while setting up my website, particularly with the donation buttons. Our church Square account is ready for donations, but we are facing problems with the button for making custom donations. Initially, we managed to include a button where individuals could input their desired donation amount alongside preset values. However, once we published the website, the custom donation button disappeared. Could someone assist us in resolving this issue? Furthermore, we wish to offer a "pay by check" option on our website for church members. Are we required to send them invoices for this choice, or is there a way to integrate it as a payment option during checkout? Thank you for your help.

Today, on May 10, [redacted], my Square account was unexpectedly deactivated. The notification I received via email was unclear and caught me off guard. Although I am now exploring alternative services, my primary concern lies in Square withholding my funds. The money, in their possession since May 2, [redacted], is crucial for launching my business. Square informed me that they would retain the funds in their reserve account until August 8, [redacted]. However, I urgently require access to these funds within this week.

Hello, I'm Lisa S., the owner of Sparkl Mobile LLC (www.sparklnow.com). Our company provides mobile, waterless, and eco-friendly car wash services. Recently, I received an email from Account Services stating that my account has been deactivated without specifying the reason. Sparkl Mobile LLC has been operating successfully for 6 years across 8 cities. We recently transitioned from Braintree to Square due to our new booking system, Fieldd, which necessitates a Square account. Choosing Square was based on its reputation and range of features. However, my current inability to accept customer payments has had a substantial adverse effect on my business. I believe this issue is a misunderstanding and require assistance in resolving it. I have been unable to reach anyone for clarification. Your help in addressing this matter would be greatly appreciated.

I was contacted by a gentleman through Yelp for a central air system installation. I provided a phone quote, and he agreed to proceed with the job. However, things took an odd turn when he asked me to bill an extra $10,[redacted] for a remodel company. The total invoice was $14,[redacted], while the air conditioning installation cost was $4,[redacted]. He paid the invoice with a credit card but requested a $10,[redacted] cashier's check for the remodel company. After facing difficulties obtaining the check, he then asked for $10,[redacted] worth of Bitcoin, followed by 20 $[redacted] iTunes cards. Feeling suspicious, I confronted him, leading to a heated exchange. I fear I may be a victim of a scam and potentially face a fraud investigation. I have evidence of our communication. - Robert A. W. Jr.

A $[redacted] charge appeared on my PNC card ending in [redacted] on 5/2/[redacted] from Spiritual Needs. After contacting PNC, I reached out to the number listed on the transaction, [redacted], but couldn't get through. PNC advised me to dispute the charge, resulting in getting a new card. Spiritual Needs later contacted me as Servicing Indy LLC, explaining they were charged back and incurred fees. I explained the situation, stating I believed it was fraudulent. After PNC informed me they couldn't reverse the charge, I agreed to send a check to Spiritual Needs to resolve the issue. However, on 6/2/[redacted], PNC notified me that the dispute was not fraud and reinstated the $[redacted] on my card. Although they mentioned Square has the funds, Spiritual Needs claims they haven't received them despite weekly communication. PNC informed me that they couldn't perform a second chargeback and suggested contacting Square. I am requesting Square to release the funds to Spiritual Needs to rectify the situation. You can reach me at [redacted] or via email. Thank you.

I made an online purchase from Soffley on June 25th, [redacted]. However, on my bank statement, the transaction appears as "Point Of Sale Withdrawal SQ*HUCKLEBERRI [redacted]," which is a different company. I tried to contact Soffley using the email and phone number provided on their website, but they seem to be inactive. After reaching out to the number listed on the SQ transaction, I discovered that HUCKLEBERRIES has been out of business for three years. It's evident that someone is fraudulently using the SQ account. I want to request a full refund of $91.80 for the item I purchased. Soffley Info: [redacted] [redacted] Address listed: [redacted] Jason Drive. Marysville, CA [redacted] HUCKLEBERRIES contact number [redacted] Thank you, L. T.

I utilize Square for my business transactions. After charging a customer $[redacted], leaving a balance of $[redacted], I tried to do an instant transfer to pay my employees. However, Square locked my funds for 24 hours. I called them, and despite being assured my money would be in my bank account within 24 hours, I was made to answer 20 questions. It has been 72 hours since then, and I am yet to receive my funds. On my Square account, it shows a balance of zero, and I am frustrated with the whole situation.

I made a purchase from Plum Crazy Boutique for cowhide Hey Dudes for my store, totaling $[redacted].62. Payment was processed through Square. The boutique faced issues and issued refunds to all customers, including me. Even after receiving screenshots of the refund process from Square, I never got my money back. I reached out to Plum Crazy for an update but received no response. My next step was contacting my credit card company to seek a refund. They only contacted Plum Crazy, not Square. I am now reaching out to Square before proceeding with a dispute through my credit card company. My invoice ID is [redacted], and I represent Diamond O Western. Today, I received an email stating Plum Crazy no longer has a Square account.

I recently started using Square to receive payments for my freelance hairstyling business. Initially, one client had issues with her card and chose not to proceed with the payment. Subsequently, another client had no trouble using Square. I quickly received an email requesting additional information, which I promptly provided. Surprisingly, within hours, I was informed that my Square account was deactivated, and my funds were frozen. I suspected that my personal email address may be the issue, so I registered with my business email. Once again, I had a successful transaction with a new client, only to receive another deactivation email shortly after. I am frustrated by this experience as I am new to Square and had only used it three times to familiarize myself with the system. It is disheartening to be deactivated twice without clear reasons, especially when there is no option to speak with a live representative for assistance in resolving the matter.

As a new merchant services customer, I used my account for the first time on September 14 after providing necessary bank verification earlier that day. Following the next day, I received Daily Sales Account Reports and processed a second transaction. On September 19, I was asked by Square for more information, which I promptly uploaded. On September 20, Square confirmed receiving the information and mentioned they would review it within 2 business days. Despite being able to accept payments, they would hold the funds and restrict their use. Surprisingly, later that day, Square deactivated my account, stating my funds would be held for 90 days. When I attempted to contact them, the emails were no-reply and reaching a live person was challenging. Three representatives declined to provide information, and when I asked for a supervisor, they ended the call. The situation left me questioning their right to allow transactions and then hold funds for an extended period. It's concerning to see similar complaints from others, leading to doubts about getting funds back promptly.

Hello, I recently received a letter from the IRS concerning payments of $58,[redacted] from Square, which I believe are incorrectly linked to me through an account I created for the American Hotel & Lodging Association's political action committee, HotelPAC, in [redacted]. The account was tied to my contact information for transaction notifications, not as a personal business account. I clearly remember providing the routing information and address for HotelPAC during setup. After leaving my role at the association, I no longer have access to the account linked to my previous email [redacted] I seek assistance in rectifying this error and ensuring the account is correctly associated with HotelPAC, not me. Square needs to update their records for the [redacted] account with the accurate details for HotelPAC. Thank you for your assistance.

I made a deposit to a merchant on 07/01/[redacted] for decking services. Despite multiple attempts to contact them over a nearly two-month period about this project and another, I did not receive any response. After my last communication on August 29, [redacted], where I raised concerns, the merchant finally reached out on August 30 to apologize for the delay, but did not address the job. On September 3, [redacted], the merchant contacted me upset over the disputed charge for both landscaping and deck deposit. Given the lack of communication, I felt compelled to dispute the charges. Despite his late emails on September 06, I refrained from replying. My bank informed me that since Square is a third-party payment service, I must resolve the refund through the merchant who is unresponsive. The bank mentioned Square found the transaction valid as I authorized it. However, I seek a refund not because of unauthorized charges but for services not rendered. I am disappointed by the challenging process and want my deposit returned for the incomplete job. It's disheartening as a customer to face such obstacles to recover payment for services that were not fulfilled.