Square Customer Service Issues

My Cash App account experienced unauthorized activity. Someone sent out $[redacted] to random accounts, almost reaching my limit. They also used my virtual card for a $[redacted] shoe purchase at Footaction. I have reported this to the police and contacted the shoe store. Urgently need help to recover the funds. How can I escalate this with Cash App promptly? I have no other bank account to rely on at the moment. Any advice on how to make them take this more seriously would be appreciated.

My employer initially created my account using my email [redacted] Due to a hacking incident, we attempted to switch to my [redacted] address. However, the system won't allow the change, indicating that my employer owns the account. Despite my employer deactivating the [redacted] account, I encounter an error when inputting my DOB & SSN on the [redacted] account. Throughout this process, I have been unable to access my Guideline retirement account or view pay stubs beyond June [redacted]. I urgently require access to my retirement account details and pay stubs on my [redacted] account, with the prompt deactivation of the [redacted] account. Despite months of contact with support, the issue remains unresolved.

Upon processing our initial payment, the assets were frozen for days for auditing purposes, resulting in over $4,[redacted] in refunds after compliance. Following verification, the account was deactivated without explanation. I am left feeling our company is unjustly targeted. I intend to explore other avenues to raise awareness in the social community because crippling budding businesses is unfair. Holding funds for 90 days in the current economy is unreasonable. A glance at our company will reveal numerous successful jobs and stellar five-star reviews maintained over years.

On 12/4, I got a call from someone pretending to be from "CashApp", asking to verify details for a friend's money gift. They led me through CashApp, had me work from a Bitcoin page, and made me send money promising refunds that never came. I now realize there's almost $1,[redacted] unaccounted for, as per BOA. I've informed CashApp and can share the phone numbers and my account details. I feel violated and want this nightmare resolved by canceling any deceitful financial actions and recovering my funds.

I am new to Square and I am still waiting for my bank verification to be completed. This morning I received an email stating that my account will be deactivated after review. I am confused if this will affect my Square business checking account as well. I have transferred $2.00 from my personal bank to ensure a balance in the account. Will this impact my ability to use Square payroll services with my Square business checking account?

On December 9th, we received an email stating that a $63.89 transaction was reversed by the bank, and our account was debited. I am unsure where to locate this transaction in our records. We need clarification on which bank reversed the transaction and the reason behind it. The customer received services, including a massage, with no complaints, yet it seems they cancelled the payment with their bank or credit card. We are puzzled by this situation as we were not contacted by any bank or credit card company regarding the payment issue. We seek further details to address this matter promptly. Thank you, Nancy K. from That'SKINcredible at [redacted].

I think my Square account has been compromised. Yesterday, an $[redacted] invoice was created by someone other than me, and today there were unauthorized $[redacted] and $[redacted] charges. I did not recognize the names of the clients listed for these transactions. I need to either close this account or get help to resolve these issues. You can reach me at [redacted].

I received my first payment for my business, European Performance Garage, but Square is still holding the $[redacted] that my customer paid. It has been five days since I submitted all my verification documents, including my ID, and they have not validated my account yet. I need the money to be released into my account as soon as possible because I have already shipped the item to the customer. The funds are still being held pending verification since last Wednesday.

I recently started a new business and conducted my first transaction using Square. Unfortunately, the transaction got flagged, and Square suspended it, withholding the funds for up to 90 days. As a new company during the holiday season, I urgently require these funds to cover business expenses and pay employees. It's frustrating that after accepting credit card payments, I am facing a lengthy hold on my funds. I am willing to explore alternative payment methods if this issue persists. Despite previous credit challenges, my new business deserves fair treatment, and I hope to resolve this matter without any discrimination.

I am having trouble processing credit cards manually and through the Square reader. I am attempting to update my tax information but am unable to access the computer. I need to speak with a representative to provide them with the necessary information to update it for this year's taxes. There seems to be a discrepancy between the information you have and what the IRS has, so I want to ensure that the numbers match. Thank you in advance. - H.D. Phone: [redacted]. Business Name: Bluebird Chalk Creations/Harriets Hidden Treasures.

I bought a graphics card through Square from a business called Clardy Greenscape. I spent $[redacted] but never received the product or any response. I feel scammed since the transaction is pending. Is there any way to cancel it? I created an account with the email I used for payment, but the transaction history is not showing up for a refund. I have screenshots of the payment and the money deducted from my account. Losing $[redacted] is difficult for me. If you can assist in any way, I would greatly appreciate it. Thank you for your help.

My name is Dave Starks, from Wisconsin Raw Pet Food LLC. Each time I call to update my account, the agents can't locate my information and hang up. It seems my old boss, Greg Sheil, from Bailey Farms, is linked to my account. After Bailey Farms closed in [redacted], I took over the retail part and set up a new account with different routing and account numbers: [redacted]34 and [redacted]41. However, Greg's name is still on my account. Could someone in authority please contact me at [redacted] to assist with the issue of my last five transactions not processing correctly?

I bought two pieces of jewelry from the Larry Yazi Navajo booth at the Cowboy Christmas event in Las Vegas on December 2nd. I received a bracelet immediately, but the ring needed sizing and was supposed to be mailed to me before Christmas. The total charge of $[redacted].00 for both items appears on my American Express statement from Adams Wholesale. I lack an itemized receipt, but I estimate the bracelet was around $[redacted] to $[redacted], with the ring making up the rest. I haven't received the ring yet and can't find the company online to address this. I'm seeking assistance in resolving this issue to either receive the ring or get a refund for its cost. Thank you for your support. - A.G.

Hello, I am experiencing an issue with my disabled account and the funds held in reserve due to chargebacks on two completed services. Square automatically handles chargebacks and I appreciate their assistance. The $[redacted] payment was disputed and the $[redacted] payment was upheld by one customer's bank. However, the $[redacted] total was held pending the outcome of the second chargeback. Despite the wait being over, I have not received the funds as promised by Square. I am eager to resolve this matter promptly. Thank you for your assistance in transferring the funds to my Cash App linked to Sutton Bank. I look forward to a swift resolution. Thank you.

On January 11th, [redacted], our system underwent an update that made significant changes, such as adding a calendar to the screen and causing it to run slowly. I have two different systems; an older version that allows the iPad to be removed from the holder, and the new Square register, which is an all-in-one device. The issue I am facing is that with the older Square system, I can revert back to the previous screen appearance, but with the newer Square register, I cannot find this option. I have searched the settings area for the appearance button without success. Can someone please assist me in restoring the previous screen appearance on my Square register?

I am inquiring about a reimbursed invoice #[redacted] that I paid to Straight Edge Auto Recon. Following a claim of fraudulent activity by the account holder, I was instructed to pay the same amount to a new Square account for invoice #[redacted] at Burly Bros Restoration, with the assurance that the initial payment would be reimbursed. The payment date was 7/16/21, and both accounts are allegedly owned by Tyler Burleson. I am seeking assistance in resolving this matter. Thank you for your help.

We have been experiencing issues with Square holding our funds for online payment processing for a month now. We are a CBD company and were informed by Square that our website does not fully comply with FDA regulations. Despite making numerous changes to meet compliance standards, Square has not provided specific details on what else needs to be done for us to access our funds. They continuously mention the need for more changes without specifying. Unlike PayPal, Square did not notify us of any violations before withholding our revenues and is now withholding crucial information required for resolution. We are considering legal action, as we did with PayPal when faced with a similar issue, which ended in their attorneys settling the matter before our court date.

Our CBD company has been experiencing delays with Square holding funds for online transactions for a month. Despite making changes to our website to comply with FDA regulations, we have not received specific feedback from Square on what adjustments are needed for funds to be released. Unlike PayPal, Square has not disclosed the necessary modifications or provided a timeline for fund release. We are seeking resolution to either have our funds returned promptly or receive detailed guidance on the required website changes to expedite the release of our revenues.

I received a message informing me that my account has been deactivated by Square, with funds being held for 90 days. I would like clarification on why this action was taken. Hello Vanessa, I wanted to inform you that after reviewing your account, our Account Services team has decided to deactivate your Square account, citing an inability to continue processing your payments. Any funds currently in your account will be held for 90 days and should be released to you within two business days after April 30, [redacted]. Please be aware that the release date and amount may change, depending on factors like additional chargebacks. Chargeback activity on other payments may also result in debits from your linked bank account. For recent payments not yet deposited, consider alternative payment methods for your customers, such as cash or checks, and issue refunds back to the original payment cards. Refunds can be issued within [redacted] days of the original payment date. Please refer to the Square Payment Terms for more details on our policies. Thank you for considering Square for your payment processing needs. Best regards, Square Account Services

I contacted the Cash App customer service number hoping to increase my withdrawal limit. A man named James answered and offered to help, but instead took $[redacted] from me. He had access to Cash App verification codes, so I trusted him. While speaking with James, I got a call back from Cash App support named Angie, who verified James. After the call with Angie, James moved my money to Bitcoin and withdrew it. I'm unfamiliar with Bitcoin and want my money back. As a single mother relying on that money, which was my child tax credit, I urgently need it. I've filed a police report. I'm puzzled why the transaction wasn't stopped since my account had no history of Bitcoin purchases. I demand my money returned.