Snapchat Customer Service Issues

I am having difficulty logging into my account on my iPhone 14. The message I receive says my access to Snapchat is temporarily disabled due to repeated failed attempts or unusual activity. I assure you, I have not violated any guidelines. Despite trying all the recommended methods to regain access, I have been unsuccessful. Interestingly, I can log in on another person's phone, but the Snapchat app on my Chromebook keeps closing. Is there a solution to restore my access to my account?

Yesterday at 10:30 pm, my account got locked. The mobile number linked to my account has been deactivated. When trying to recover the account using the associated email address, I am not receiving the recovery code. When logging in with my user ID and password, it prompts me to enter an OTP, but I can't receive it on my unavailable mobile number. I need assistance in recovering access to my account.

I am unable to access my account as it is temporarily locked, and I do not have access to the mobile number linked to it. My user id is mn_r248, email is [redacted], and my username is ManiSHRedde. I keep receiving a message asking me to enter a code sent to my mobile number, but I no longer have that number. I have been facing this issue since yesterday at 10:05 pm. Despite sending multiple emails to your team, my problem remains unresolved. I urgently need assistance to recover my account. Thank you for your help.

I need help recovering my temporarily locked account. I no longer have access to the mobile number associated with it. Here are my details: User ID: mn_r248 Email: [redacted] Username: ManiSHRedde I keep receiving a prompt to enter a code sent to my old number, but I cannot receive it. This issue started yesterday at 10:05 PM, and despite multiple emails to your team, the problem persists. Please assist me in recovering my account as soon as possible.

Dear Snapchat, I am disappointed with the service provided by your company. My account has been locked for over 48 hours, preventing me from accessing it. Despite following your instructions to get an unlocking code, I have not received it via email. I have checked all folders, including spam, with no success. I can confirm that I am receiving other emails without any issues. This situation is frustrating, and I urge you to resolve it promptly. As a loyal customer for several years, I hope for better service. Thank you for addressing this concern. Regards, Soban A.

I've been using Snapchat for over a decade, and it's always been easy to recover my account when I forget my password. However, my phone screen recently broke, making it impossible for me to see the verification code sent to my phone. Since I can't see the code, I'm unable to transfer my number to another device or confirm it via iCloud on a different phone. As a result, I'm currently locked out of my Snapchat account and unable to sign in on another device. I'm unsure of what steps to take next.

I have been wrongly banned from Snapchat, leading to my account being permanently locked. I initiated an appeal, but their response was automated, stating they would not reverse the decision. The ban stemmed from a private story where I jokingly portrayed my teddy bear as a drug dealer to my sister. No explicit terms or illicit substances were included in the posts. I believe if a human reviewer assessed the content, they would recognize the satire and context of the situation involving a teddy bear. Unfortunately, I continue to receive generic responses stating my account cannot be unlocked. Your assistance in this matter would be greatly appreciated.

I need assistance in retrieving my Snapchat account. I am unable to access it because I cleared the data and forgot that my account was linked to my old phone number, [redacted]0, which I no longer have. Without this number, I cannot receive the verification code to reset my password. The information stored in my account is crucial to me, and I am reaching out for help in recovering it. Thank you.

I am facing an issue with my Snapchat account as my old phone with all the saved passwords got broken. Now, I am unable to access my account as it is linked to a different number and email. Since I can't recall my email details and have a new phone, I am considering creating a new account. However, I would like to reach out to Snapchat support and see if they can assist in updating my account with the correct number and email information rather than creating a new account.

Hello, my name is Italia, and I have been using the Snapchat account italia_2006 for a few years now. Unfortunately, I can't remember my password and would like to access my account as it holds sentimental pictures of my newborn sister, Victoria. I am willing to provide any necessary identification documents to verify my ownership of the account. Thank you for your assistance.

Hello, I am reaching out because I am in desperate need of assistance. I have been attempting to retrieve messages from a conversation on Snapchat, but have been unsuccessful. I have tried using the "My Data" recovery feature and various software such as Fonelab, Ibeesoft, and PhoneRescue. It is crucial for me to recover these messages for reporting abuse to the police. I would greatly appreciate any help you can provide. Thank you sincerely for your assistance. - Lola

When I created my account as a child, I used a fake email since I didn't have one then. Recently, I got a new phone and couldn't access my account. Although I believe my phone number is linked, I can't use it for verification. I have many precious photos and friends on that account. Reaching out to customer service only results in receiving automated messages asking for email verification. I am willing to go to great lengths to regain access to my account with sentimental value. At the very least, I would like my snap score transferred to a new account.

I need assistance recovering my Snapchat account. Despite moving out of state and losing contact with my family for a few years, the app holds numerous precious photos I long to retrieve. I recall my username, "tiffybaby10121," and profile name, "blueeeyeddbeautyy," but unfortunately, I've forgotten my password. Additionally, I no longer have access to the email and phone number linked to my account. My attempts to reach out to Snapchat support have been unfruitful. My name is Tiffany D., born on 09/25/[redacted]. Any guidance on regaining access to my cherished family memories would be greatly appreciated. Thank you for your assistance.

Yesterday, my friend had her Snapchat account banned, despite not violating any of the listed policies. Snapchat failed to provide a warning before the ban, contradicting their own policies. After contacting Snapchat, they only replied with a generic message stating that the account was permanently locked without specifying the reason. This has caused great distress as my friend has lost memories, streaks, and social connections. The lack of transparency and support from Snapchat is disappointing. They need to update their policies to provide users with evidence for bans and issue warnings as promised. Additionally, Snapchat should be more responsive to user inquiries and investigate ban reasons thoroughly. Many users have reported similar unjust bans, indicating a larger issue. Despite trying to contact Snapchat, the lack of options for assistance is frustrating. International phone support comes at a high cost, which is unfair given the situation. I urge Snapchat to address these concerns promptly and reinstate my friend's account. Thank you for your attention to this matter. -Justice seeker

Earlier today, my classmate's hacked account was used to trick me into giving out my phone number for a verification code. Once I shared the code and clicked on a link, I was logged out of my account. The account was then changed and rebranded under the username "bbhuwy" and my name, Kaylia Vavricka. Unfortunately, I no longer have access to my old account and would like it to be permanently deleted to prevent further issues. This incident needs to be reported to ensure others do not fall victim to a similar scam.

Snapchat: I have been unable to log into my account on my iPhone 14 Pro for over 3 weeks as it says my account is temporarily deactivated. However, I can fully use my account on my iPhone 11 Pro. I don't quite understand the reason behind this since I only want to use one phone for Snapchat instead of two. This issue has been going on for a while now and it's starting to bother me a bit. I would appreciate some feedback.

This morning, I opened Snapchat and attempted to send a snap, only to discover that there was a bug preventing me from sending snaps or viewing others'. After uninstalling and reinstalling the app, I encountered the message that my account was temporarily blocked. Despite trying this process again, I received a notification stating that my account was permanently blocked. I am concerned as I have a significant amount of data stored on my Snap account and did not knowingly violate any policies to warrant a permanent block. I kindly request assistance in resolving this issue and restoring access to my account. Thank you.

I need help unlocking my Snapchat account. I have been using it for a while and I am unsure why it got locked. I know Snapchat values user safety but I am a genuine user and would like to understand why this happened. I would appreciate it if my account could be unlocked promptly. I'm eager to address this problem as soon as possible.

Hello, I've been attempting to reset my Snapchat password for the past few months. Unfortunately, I don't have access to the phone where my account is currently logged in. When I try to use the email linked to my account, it claims the email is invalid, which is confusing as it should be correct. I've also attempted to verify using my phone number, but I keep getting an error message stating it can't be used due to suspicious activity, likely from when I let a friend use my number for their account. I just really want to reset my password this time and promise to write it down. There are about 6 to 7 years' worth of memories on that account that I am eager to retrieve. I may have lost my streaks by now, but regaining them isn't a concern for me as long as I regain access to my account. Could you please assist me in resetting my password? Thank you.

Two days ago, on the 17th, my Snapchat account was hacked at 11:51 PM. I received an email confirming that my email on Snapchat had been changed. I tried to reset the password using the link provided by Snapchat, but everything had been altered, including my phone number. Thirty minutes later, I received a text on WhatsApp from an unknown number asking if the account was mine. I confirmed, and the hacker demanded £30 for the return of my account. After paying, my account was returned, but they then asked for more money. Today, on the 19th of April, two witnesses informed me that the hackers had posted on my story. I have WhatsApp images of the messages and screenshots from the Snapchat team confirming the email change. Please assist me with this issue.