Snapchat Customer Service Issues

My account indicates it was compromised, but it wasn't actually breached. My boyfriend accidentally logged in three times and briefly changed the password. He has since reverted it back. However, I am now unable to access my account. Despite completing the verification process by providing my email, username, password, and phone number, I have not received the email confirmation. I attempted with an alternate email without success. I urgently require access to my account but feel unsure of the next steps. I am considering reaching out for direct assistance or guidance on resolving this matter.

I was charged $43 for a Snapchat Plus subscription, but I never used the service within the 7-day trial period. I cancelled the subscription 2 days early, yet I was still charged. I do not have the $43 to spare as I am a single mother going through a divorce and trying hard to provide for my children. I have been exchanging emails with Snapchat customer support, and they keep asking for more details about my situation. I really need help as my account balance is now negative. I did not use this service. Please assist me.

Hello, I'm having trouble accessing my account. I changed my password, hoping it would solve the issue, but when I click 'log in,' the Snapchat camera doesn't load, and I get redirected back to the login page. I've uninstalled and reinstalled the app multiple times, changed my password, but still can't login. I am worried about losing my account. I've been temporarily disabled due to many login attempts, and my last resort is reaching out to the Snapchat team for help. I created a fake account to test the issue, and it was the same. Any assistance would be appreciated. Thanks, Lottie

Hello! I recently helped my friend and her sister with keeping their Snapchat streaks while they were at camp, which I've done before without any problems. However, when I tried to log into my friend's account to maintain the streaks, I got an error message saying "Something went wrong! Please try again later." Even after waiting for 30 minutes, the issue persisted for all three accounts. I deleted and reinstalled Snapchat, but the problem remained. I contacted Snapchat Support, assuming the accounts were locked, and successfully unlocked my account after verification. Unfortunately, I still couldn't access my account or my friends'. Any insights or solutions to this ongoing issue would be greatly appreciated.

I had my Snapchat password saved on my iPhone, but it got cracked during a trip. When I tried to log in on my new phone, none of my passwords worked. My phone number is not linked to my Snapchat, only an email which I cannot access because it's on the old broken phone. This is crucial to me as it holds almost 2 years of memories with friends and family. On my new phone, I have lost all my pictures, so it's vital for me to recover this account. If there's any way you can assist me in retrieving it, it would be greatly appreciated. Thank you.

After a month, I tried to log in to my account, but I think I forgot my Snapchat account password. Please help me recover my account. I am hoping for a positive response. If you need any information, you can contact me anytime. Please assist me with this as it is urgent for me. My phone got lost, so I deactivated my phone number. Today, when I tried to open my Snapchat account, it didn't work. I forgot my account details because Snapchat reactivated my old number, causing my ID not to work. Please help me open my account. Thank you, Snapchat team.

I am having trouble accessing my Snapchat account. After making several attempts to log in, I received a message stating my account was disabled due to too many login attempts. I waited 24 hours and tried to unlock my account, but I keep receiving emails about password change attempts from different states. I have important photos on Snapchat that I haven't saved yet, including memories from childhood. I'm worried because my out-of-state friends only communicate with me through Snapchat. I have changed my password multiple times, but I still face issues. I need urgent assistance as I haven't heard back after reaching out for help.

Hello, I am currently experiencing trouble accessing my Snapchat account as I have forgotten both my email address and password. Unfortunately, I lost my phone a few weeks ago, which has made the process more difficult. Despite my attempts to change my password multiple times, I keep receiving an error message indicating that the password I am entering is incorrect. The verification code step poses an additional hurdle since I no longer have access to the phone number linked to my account. I have tried troubleshooting by ensuring a stable Wi-Fi connection, as well as uninstalling and reinstalling the Snapchat app. However, these efforts have been unsuccessful. I kindly request assistance in resolving this issue, as I am eager to regain access to my Snapchat account. Your help in this matter would be greatly appreciated. Thank you, Sophie Email on account: [redacted] Contact me at: [redacted], +44 7[redacted]43

Hello, I believe my Snapchat account may have been compromised recently. Despite my efforts, I have been unable to log in successfully. I have thoroughly reviewed the community guidelines and have not breached any of the rules, including the use of third-party apps. I am deeply disappointed by the permanent lock on my account, as it contains valuable memories. I have reached out to Snapchat support multiple times, and their responses list violations that do not apply to me. I have not engaged in activities like using third-party apps, spamming, or posting inappropriate content. I suspect the account lock may be due to switching smartphones several times recently, as I lost my device during a trip to Tanzania in July. Could accessing Snapchat from a different device and IP address while abroad have triggered the lock? I am prepared to provide evidence, such as my flight ticket from Riyadh to Zanzibar and bank statements showing the purchase of the ticket on Flydubai airlines. I am willing to share any required personal information to resolve this issue. Any assistance would be greatly appreciated.

Hello, I believe my Snapchat account may have been compromised recently as I'm unable to access it despite following all the community guidelines and not using any third-party apps. I've contacted Snapchat support multiple times, but the only response I receive lists violations that don't apply to me. I suspect the issue may be related to my changing smartphones while traveling in Tanzania from July 8th to the 18th, as I used different devices during that time. Could this have triggered the account lock? I'm willing to provide additional information, such as my itinerary and bank statement, to verify my identity and regain access to my account. Your assistance in resolving this matter would be greatly appreciated.

I am currently experiencing difficulty accessing my account on Snapchat. After being logged out, I am unable to receive the code needed to log back in as it is being sent to an old phone number I no longer possess. Despite reaching out to Snapchat multiple times, the responses I receive are not addressing the issue or providing a resolution. The situation is concerning because I have numerous memories and photos accumulated over 7+ years that I am unable to retrieve. I am pleading for assistance to regain access to my account or update the phone number associated with the access code. It seems there should be a technical solution available on Snapchat's end, yet I am continuously receiving automated responses without a resolution. I am in desperate need of help to resolve this matter promptly.

I used to have an old Snapchat account that I didn't transfer to my new phone with my new number. When I tried to log in, it sent a code to an email I can't access anymore, [redacted] The password is BITCH22! I received the code on my old email. My username is Ashleyh126.

I've been trying to access my Snapchat account for a week. I broke my old phone, and now I can't log in because the verification code is going to the wrong number. My new number is 07[redacted]84, the Snapchat username is itsellisemmy, and the password is EllisFrazer01. No email is linked to the account. I can provide any other necessary evidence. Please assist me in accessing this account as it holds important photos and videos, such as memories of my late grandma and ex-girlfriend. Despite speaking with five people in the past week who initially agreed to help but then disappeared, I still need assistance.

My account has been permanently locked without reason. It was suddenly compromised, and I urgently need to regain access. I am deeply frustrated as everything was fine until last night when this issue arose. I can't use the Snapchat app or even create a new account. Please assist me in recovering my account as it is vital to me. I have been a loyal user since [redacted] without any previous problems. My girlfriend is also concerned. Snapchat team, I implore you to help me resolve this situation. I, Yousif, have not been involved in any wrongdoing. Your prompt assistance is greatly appreciated.

Hello, I am reaching out to share an unfortunate incident regarding my account. Last night, while engaging with my friends as usual, I discovered this morning that my account had been logged out and permanently banned. I am puzzled by this banishment as I have not breached any guidelines. However, a friend mentioned receiving peculiar messages from my account, which I did not send. This leads me to suspect that my account might have been compromised. My account holds sentimental photos, including cherished memories of late loved ones, particularly my dear departed friend. I kindly request to have my account reinstated so I can retrieve these irreplaceable photos and resume normal use, as I am certain I have not engaged in any misconduct. Thank you for your attention to this matter. Warm regards, Ali

I believe photos hold great sentimental value for many people. I recently encountered an issue with my account being permanently locked on a platform where I store all my cherished memories. Despite not needing the account itself, I am desperately seeking a way to retrieve my photos. These pictures capture precious moments over the past four years, including memories of my late best friend. It breaks my heart to potentially lose all these valuable memories due to a violation of community guidelines that I am not even aware of. I have tried requesting my data via email, but I fear being locked out may hinder this process. While support may not be able to assist, I am reaching out to seek advice on potential avenues to recover my photos. Any guidance or suggestions would be greatly appreciated during this distressing time.

My account "otter_box12000" was unfairly banned without any prior warning or valid reason. Despite understanding the inability to restore the account, I am requesting that Snapchat lift the ban on my IP address (serial number C6KZRM2EN72N, model MWKR2LL/A) so I can create a new account without facing immediate repercussions. Additionally, I seek permission to log into existing accounts without them being permanently banned. The lack of communication and abrupt ban have left me deeply disappointed, especially since Snapchat benefits from user engagement. It is imperative that Snapchat addresses why my account was banned without cause and why my IP address and all associated accounts are affected. I am dismayed by the absence of clarity in this matter. Kindly contact me at the provided email address promptly.

I have permanently lost access to my Snapchat account because my phone broke. I was logged in on my boyfriend's and mother's phones, but now that I've logged back into my account on my fixed phone, it remains locked. I assure you I am a genuine user and can provide identification if required. Please unlock my account promptly since it's unjustly restricted. I've attempted to create new accounts, but they are also blocked, possibly due to my phone. Your assistance is crucial. Once resolved, I won't raise further complaints. Thank you. Snapchat alias: shaunamcgrath1 I can share previous passwords if necessary.

Hello, I have been trying to contact your team for almost two weeks regarding my hacked account on Snapchat. The individual who hacked my account violated the community guidelines. I have been a user since [redacted] and have always followed the rules. My account is now locked, and I assure you I did not break any guidelines. I am disappointed by the lack of response from Snapchat Support. Please consider the millions of users like me who rely on this app for communication. Kindly reach out to me, ask any necessary questions, and unlock my account. Thank you for your assistance. - M. Reid

I am really hopeful that you can assist me with a significant issue I am facing with Snapchat. I have been in a state of panic for the last 3 days as my account has been permanently locked, despite me being a user for nearly 7 years without any wrongdoing. The reason I am reaching out for help is that my account holds cherished memories of friends and family who have passed away recently. It stores conversations and interactions with them that provided me comfort and solace. Losing access to these memories has left me devastated. I am pleading for assistance in resolving this distressing situation.