Skrill Customer Service Issues

I made a withdrawal from a gaming site last Saturday, and the game provider had to confirm the win before the gaming site could process the withdrawal. After the confirmation, the support team from the gaming site promptly contacted me and guided me through the necessary steps to resend the withdrawal request to Skrill. The customer support team at Videoslots.com was excellent. However, I am now facing major issues with Skrill's "rapid payment INSTANT bank transfer" slogan. Despite being assured that the money was on the way six hours ago, I have been waiting for two days now. I'm left questioning the true meaning of "INSTANT bank transfer" as the money has yet to appear in my account even after receiving the confirmation email. It seems like a delay in living up to their promises and slogans.

I am experiencing issues with receiving the forgot password notification email. I had initially created an account with [redacted] but closed it the same day due to selecting the wrong currency. I then successfully opened a new account with [redacted], where I transferred [redacted] EUR. However, I am unable to log in as it shows the email or password is incorrect. Despite trying the Forgot Password option, I have not received any notification emails on either email account. I urgently need to make a transfer to India. Kindly assist me promptly. Thank you.

I, Shimul Kumar Malakar, am a customer of your organization. Recently, my account was hacked by cybercriminals, compromising my Skrill ID Number: [redacted]60. Following the breach, I promptly emailed your support team to report the issue and requested a temporary suspension of account transactions. Subsequently, I provided my National ID card and additional details to verify my credentials. Upon account reinstatement, I changed my password and attempted to log in, only to find that the hacker had activated a two-step security option, preventing my access. Despite your intervention, I am unable to regain full control of my account due to the hacker's security measures. I urge your immediate assistance in removing the two-step verification the hacker has implemented.

Hello, I am a former student of Imarketslive and I had a bad experience with the platform. I requested a refund for my monthly payment through Skrill. I paid via bar code from my Bradesco Bank account. It has been twenty days, and I have not received the $[redacted] refund. I have contacted IML multiple times, and they said the refund has been processed, but I need to provide my details to receive the money. Please help resolve this urgent matter. Thank you for your assistance.

Hello, I was a student of the Imarketslive platform but unsatisfied with the service. I requested a refund for my monthly payment made through Skrill via Bradesco Bank. After waiting for twenty days, the $[redacted].00 refund has not reflected in my account. I have contacted IML multiple times, and they informed me the refund has been processed and I need to provide my details to receive the money. This is urgent for me, and I ask for prompt resolution. Thank you.

I have recently received an email from Skrill mentioning that GOITSC Limited has sent me $50,[redacted] through their platform. However, when I tried to claim the money, I encountered issues with my account verification process. Despite being new to Skrill, I was unable to register successfully and my account has now been closed permanently without any transactions being made. I kindly request for the opportunity to either open a new Skrill account to withdraw the funds or have the money refunded to GOITSC Limited for an alternative payment method. Your prompt assistance with this matter would be greatly appreciated. Thank you. - M.N. Timmannavar

I received an email indicating a payment was sent to my Skrill account, but at that time my account was not activated. The email mentioned: "You already have a Skrill account: The email address to which you received this payment is not registered with Skrill yet. Therefore, please log into your Skrill account and add the following email address to your profile and then verify it: [redacted] To do this, go to Settings > Personal Info > and click on the Edit link to add this email address. Please verify your email by clicking on the Verify link." I followed these instructions, but I cannot locate the payment in my transaction history or on my account. No funds have been received. What steps should I take next?

After encountering issues depositing money from my Mastercard to my IQ Option account, I followed advice and attempted to use Skrill. Unfortunately, I faced an error indicating insufficient funds during the deposit, despite there being enough balance in my Skrill account. Upon trying to withdraw the deposited funds from Skrill, I encountered another obstacle stating that my bank is not supported. This situation is frustrating as my deposits were accepted but withdrawals are being declined citing the bank's lack of support. Upon discussing this with IQ Option, I was directed to address the matter with Skrill. I am now contemplating converting my account to a "Gamer" or "Gambling" type to facilitate transactions with these platforms. However, the lingering concern remains about whether I'll be able to successfully withdraw funds to my bank account given the persisting issues I've faced.

I have contacted Skrill multiple times via email regarding the verification of my account to withdraw 33,[redacted] NKR. I am disappointed with the service received. When attempting to log in, I was informed my email address or password was incorrect. Even after trying to scan my passport, I faced issues. The response instructed me to submit a photo of myself with my ID, which I found unhelpful since I cannot log in to do so. This experience is making me doubt Skrill's credibility. I insist on my funds promptly and someone needs to resolve my account access issue so I can provide the necessary photo, retrieve my funds, and stop using Skrill. This level of customer service is unacceptable. I am anticipating a swift response and the release of my funds. - C.H.

I am frustrated with the company's lack of assistance. Despite numerous emails and expensive international calls from South Africa, I have not been able to reset my account password or access my funds. The customer service responses have been unhelpful and repetitive, leaving me no choice but to consider sharing my experience on social media to warn others. Before taking that step, I am giving one final opportunity for help in resolving my issue. It is unacceptable to keep a customer waiting for weeks without a solution. I can be reached at [redacted][redacted] or via email at [redacted] Please address this matter promptly to avoid further escalation.

I have encountered issues verifying my credit and debit cards on Skrill. Despite successful authentication by my bank, Skrill's pop-up indicates authorization failure. Additionally, my attempts to withdraw funds to my South African bank encountered an error with the SWIFT code stating that the bank is not valid. This situation is distressing as I am currently traveling and require access to my funds in India. I utilized my FNB VISA credit card for the transaction into Skrill, and I am puzzled by the challenges I am facing in reversing it. I am disappointed by the lack of a direct contact number on Skrill's website as the ones found on Google seem to be local UK numbers. The email query I submitted was closed without a satisfactory resolution, which leaves me frustrated about the handling of my money.

Hello, I have been using Skrill since last year and have been struggling with the verification process. I was referred by a friend in Nigeria and have been attempting to verify my account with my country-issued ID without success. I am feeling extremely distressed as I am unable to access over $[redacted] in my account to support my family. Despite my continuous efforts, my verification keeps getting rejected, and I don't know what to do. I am emotionally overwhelmed by this situation and I desperately need help to resolve this issue. If someone could kindly assist me, I would be extremely grateful. I have shared my Skrill account email below for reference. Please, help me save my livelihood. Thank you for listening and God bless.

I am concerned about the disorganization at Skrill. The high number of negative complaints is alarming. It seems like top management should take responsibility for these issues and make necessary changes. PayPal has been a reliable option for many years. There is a need for accountability within Skrill, especially in addressing customer concerns promptly and effectively. The merge with Neteller appears to have been mishandled, causing frustration among customers. It is essential for the company to prioritize addressing these inconsistencies and shortcomings to retain customer trust and loyalty.

Greetings, my name is Mcebo Mngometulu and my Skrill account is *****@***.com. I was attempting to make a withdrawal to a friend's account. Unfortunately, when the money was processed, it was deposited into the correct account number (***********) as per my request. However, you mistakenly listed my name (Mcebo Mngometulu) as the account holder instead of the correct name (Sifiso Shongwe - account holder, account number ***********). The bank, FNB, is currently holding the funds and requires you to correct the account holder name before releasing the money. Please reach out to the bank at [redacted] to rectify the error and update the account name to Sifiso Shongwe. Your prompt assistance is appreciated as the delay in transferring the funds to Mr. Sifiso Shongwe has been prolonged. Thank you in advance for your help. Sincerely, Mcebo

My Skrill ID is [redacted] I must clarify the reason for this subject line. In comparison to other websites like Neteller and Entropay, Skrill's customer service has not been as accommodating. It seems that when my account had a zero balance, verification was not required, unlike now when it is locked with funds in it. This inconsistency feels unfair and resembles theft rather than conducting legitimate business. Despite reaching out via email and requesting time for verification, the rules in place seem frustrating and unyielding, unlike the positive experience I had with Neteller's customer service. To address my location change from when I registered, I am prepared to provide various documents for verification. I urge Skrill to prioritize customer service and either unlock my account or refund my funds. If the matter is not resolved, I intend to share my experience on social media to raise awareness among all Skrill users. Your prompt attention to this issue is appreciated.

My name is Nisha Siwa from Nepal. I recently opened a Skrill account and deposited $[redacted]. Unfortunately, my account got restricted due to the Know Your Customer (KYC) process. The issue is that I only have identification documents in my native language, Nepali. Obtaining a passport, which is required for KYC, can take up to 90 working days. I faced a similar problem with my Bittrex account, where they disabled it because the documents were in Nepali. Can I submit my Nepalese nationality card in Nepali for KYC verification on Skrill? Your assistance in resolving this matter and accessing my funds is greatly appreciated.

Hello, I'm Arafat from Bangladesh. A few days ago, I created a Skrill account with my email [redacted] and made deposits and transactions without verification as I didn't have a bank account then. Consequently, my account was restricted. I then attempted to create another account with the email [redacted], but it was also restricted due to the lack of a bank statement. I did provide my NID (National ID). Upon opening a bank account and acquiring my bank statement, I created a new Skrill account yesterday with the email [redacted] I submitted all required documents, and my account was finally verified. However, upon logging in, I received a message stating, "we have detected similar account, please contact our support," as my past two accounts were linked to the same NID and personal data. I kindly request the closure or deletion of my previous two Skrill accounts with the emails [redacted] and [redacted], and the retention of my newly verified account under the email [redacted] Thank you.

Hello, I'm seeking help to understand why Skrill deducted funds from my PayMaya account without my authorization. I'm quite puzzled and dismayed by this unexpected transaction because I did not knowingly transfer money from my PayMaya to Skrill on August 18, [redacted], at 10 PM Philippine time. Moreover, despite the alleged transfer, my Skrill account shows a balance of zero. I'm currently in the process of contacting PayMaya to address this matter. Your assistance in resolving this issue would be greatly appreciated.

I purchased a product online through Skrill on August 19th, but it turned out to be faulty. The vendor is requesting my transaction ID, which I can obtain by contacting Skrill. Here is the receipt I received: "Dear Parham Fartoot, You have successfully made a payment of GBP 38.11 to CJS Sales & Services LTD. This transaction was made using your VISA card ending in [redacted], and the charge will appear on your statement as a debit by SKR*CJS-CDkeys.com. Merchant Reference: [redacted] For Order: [redacted] If you need assistance with this transaction, please contact CJS Sales & Services LTD. Thank you, Skrill"

I attempted to deposit funds to PokerStars using my Skrill account, but they required the last 6 digits of my Skrill card. Unfortunately, I left my card at a friend's house, and they are currently on vacation for 2 weeks. I tried to input the numbers from memory, but they were incorrect, resulting in my account being blocked. I have sent approximately 10 emails to PokerStars without receiving any response. I am unable to access my account, and the lack of communication from them is frustrating.