Skrill Customer Service Issues

I've been trying to get my ID book and driver's license accepted for two months, which is incredibly frustrating. Despite multiple verification attempts, my account remains unverified. If you can't accept my ID, please just enable the withdrawal option so I can get my money back and stop using your app. I'm extremely disappointed with Skrill and can't trust them anymore. Their verification process is even worse than my bank's.

Good day, I had an account with Skrill where I used to pay for forex signal services and had it verified. However, lately, my transactions are failing even though my debit card is whitelisted by my bank. I initially used the email [redacted], but after facing issues, I closed that account and opened a new one with [redacted] When trying to link my debit card to the new account, it said the card was already linked to another Skrill account. After several failed attempts, I received a message asking me to contact Skrill technical support due to suspicious activity detected on my account. I need to resolve this quickly as I need to make payments for the services I am using. Can someone please assist me with clearing this issue?

I registered my account with my email [redacted], but inadvertently set the country region to India instead of Germany, resulting in the currency being in INR. After deactivating the account due to the incorrect setting, I created a new account with the same email address, this time setting the country to Germany with Euro currency. I transferred [redacted] euros, but encountered issues uploading ID documents, leading to a session expiration. Now, I am unable to log in as I receive an error message stating a similar account profile exists and advising me to contact customer support to reactivate it. Despite the transfer being debited from my account, it has not been received by the recipient. Help needed urgently!

I attempted to verify my Skrill account, but unfortunately, my location verification using a water utility bill was rejected. The reason given in the rejection email was: ”However, the provided document does not meet our address verification requirements as it is not issued in your name as it appears on your account.” My account name is "Mohamed Badawi", with the first name and surname as provided during registration. The utility bill, however, was issued to "Mohamed Omar Elfarouk Elsayed Badawi", with "Mohamed" as the first name, "Omar Elfarouk Elsayed" as the middle name, and "Badawi" as the last name or surname. This naming convention is common in Egypt for all official documents. Therefore, I am requesting to update my account details to match the information on the utility bill I previously submitted.

Hello, This is the 8th email I am sending regarding an issue with funds received from Windsor Brokers a month ago. I received 86.52€ (1,[redacted].92 ZAR) but when I made a withdrawal via bank, only 47 € reached my account due to an error with my Skrill account name. Despite correcting the error, my bank refused to release the remaining funds, so I asked Skrill to send an amendment, which they failed to do. Consequently, I had to reverse the funds back into my Skrill account, resulting in a decrease to [redacted] ZAR. These deductions are solely from Skrill, and I have not accessed the funds. Despite contacting Skrill via email and phone for over 4 weeks, the issue remains unresolved. I am extremely frustrated and disappointed with the poor service from Skrill. Kindly do not reply to this email but rather contact me by phone as I cannot bear the delay in responses. I am thoroughly dissatisfied with Skrill's handling of this matter.

I am concerned about the recent issues with my last two withdrawals. Previously, I never encountered this problem. I am wondering if this will be a consistent problem in the future. I have observed that I am being charged 30 euros per transaction, resulting in a total of 60 euros being deducted. This situation with international banking transfers is problematic, particularly because Macedonia is a financially challenged country. I have conducted numerous transactions with Skrill, and up until now, I was content with the service. I reached out to my bank, and they explained that commissions are applied by the banks involved in foreign currency transfers if costs are not specified by the client like Skrill. As a result, the funds in my account end up being less than the original amount.

Hello Team, I made a withdrawal of [redacted]/- INR from my Skrill Account to my bank this morning. I received a withdrawal confirmation email but the amount has not appeared in my bank account yet. The status is showing as pending with the reference number [redacted]. This is the second time this has happened within a week. Normally, when I withdraw money, it instantly appears in my bank account. Please investigate and prioritize transferring the amount as I require it urgently. Email: [redacted] Contact Number: [redacted] Customer ID: [redacted]52 Please transfer the money to my bank account promptly. Thank you, Vikas Redor

Hello Team, I initiated a withdrawal of 22,[redacted] INR from my Skrill Account to my bank account this morning. While I received the withdrawal confirmation email, the amount has not yet reflected in my bank account. The status is currently pending, and the reference number is [redacted]. This is the second time within a week that I have encountered this issue. Normally, I receive the funds instantly in my bank account upon withdrawal. I kindly request a prompt investigation into this matter and expedited transfer of the amount to my bank account as it is urgently needed. Registered email: [redacted] Registered Contact Number: [redacted] Customer ID: [redacted]52 Thank you, Vikas Redor

Hello, I encountered an issue after depositing $[redacted] into my Skrill account. I was prompted to verify my account, and while my identity documents were accepted, my bank statement was rejected. Even though I submitted a stamped and signed bank statement directly from GTB, it was not deemed an acceptable form of address verification as listed. Strangely, printed bank statements were included in the valid documents for address verification. Now, when I attempted to log in this morning, I received an error message stating I am not authorized to access my account, despite having $[redacted] in it. I kindly request assistance in resolving this matter to regain access to my account. Thank you.

This is the last time I am reaching out to your support team because despite asking three times, I received the same answer. I understand there are international bank fees, but recently I was charged 30 euros twice, resulting in a loss of 60 euros on my last two withdrawals. This has never happened in the 25-30 withdrawals I made in the past year. I am from Macedonia, and previously, I was only charged around 5.50 euros per [redacted] euros withdrawal to Skrill, receiving around [redacted].50 euros in my bank account. Can you explain why this sudden change and why it only occurred in the last two withdrawals? I need clarification to understand if this will continue happening in my future withdrawals. If this persists, I may have to stop using Skrill. Thank you.

Hello, I'm Yineska Tiela. I'm having trouble verifying my account as I don't have utility bills to prove my address. I tried sending my mobile phone bill, but it was rejected. Even attempting to use my location didn't work. The bank couldn't include my address in the reference they provide. Since depositing $[redacted] last night, needed for a transaction, my account has been blocked, and I can't make the payment. What else can I do to verify my account? Can I send my car insurance policy with my full name and address? I look forward to your prompt response. Thank you.

Dear Skrill Support Team, I am Mi Mi Zaw, also known as Mi Mi Lwin, and I am experiencing issues with my account being blocked during the verification process. The discrepancy is due to having different addresses on my ID card and the one I provided. The address on my ID is from before I got married, while the current one is after marriage; both addresses belong to properties I own. If my account cannot be verified, I kindly request to have the funds returned to my Visa card as I urgently need to send money today. I would greatly appreciate being able to use Skrill without further hindrance. If my information is insufficient, please allow me to withdraw my funds and close my account. All details on my ID card and driver's license are legitimate, and I own the properties listed. Your assistance in this matter is greatly appreciated.

I am seeking assistance for my mother's Skrill account issue. She provided services and received payment via Skrill, but is now unable to withdraw the funds due to verification complications. Despite multiple attempts with her government ID, license, and telephone bill as Proof of Residence, she has been unsuccessful. In an effort to resolve the situation, a refund was issued to the original payer instead of my account, as requested. We are now facing difficulties retrieving the funds, which are crucial for rent payment at the end of the month. Your help in solving this matter would be greatly appreciated.

I have encountered a challenge using the same card for two Skrill accounts. I first used it on one account, but due to issues, I had to deactivate that account and create a new one. Now, when I try to use the same card on the new account, I receive a message stating that the card is associated with another account. I would appreciate it if the card details linked to my previous account (enail [redacted]) could be removed so I can successfully use it with my current account.

Hello, I am having trouble logging into my Skrill account. When I try to reset my password, I am not receiving the email with the recovery steps. I have checked my primary and spam folders, and the only email I have received from Skrill is the initial email to confirm my account. I have tried resetting my password multiple times but have not received any emails. I would appreciate it if you could assist me with this issue promptly. Thank you.

Hello, I am encountering an issue with my Skrill account. My Skrill Account ID is [redacted] ([redacted]3), and it is fully verified. I initiated a withdrawal request to my bank account on the 2nd of June, but it is still pending. After contacting Skrill, they requested additional information regarding my profession and the name of the company I work for. I promptly responded with the required details; however, I am yet to receive my payment. Upon following up, I received a response stating that my case has been escalated, and they are working towards a resolution. While I appreciate their efforts, I am eager to have this matter resolved promptly. Your assistance in this matter would be greatly appreciated. Thank you.

On May 29, [redacted], I transferred $[redacted] from my bank account to Skrill to send it to a business, but they declined without explanation. When I requested Skrill to return the money to my bank account, they refused and have not provided a reason for holding the funds. Despite confirming my identity multiple times, Skrill keeps asking for additional documentation, including personal identification and bank statements. I even involved my bank to recall the funds, but Skrill still declined. I have reported this issue to various authorities due to Skrill's unexplained delay tactics in returning my money. Trustpilot reviews corroborate my experience, showing a pattern of similar behavior by Skrill. Their practice of issuing new ticket numbers with each email adds complexity to the situation. I demand Skrill to promptly return all my funds to my bank account and have preserved all email communication for reference.

Hello, I am currently experiencing difficulties with Skrill. The problem began when a friend transferred funds from their Skrill account to mine, with the intention for me to further transfer it to a trading platform. Skrill rejected the transaction, stating that their policy prohibits funds received from another Skrill account to be sent to a merchant. In response, I attempted to withdraw the money to a local mobile wallet platform partnered with Skrill multiple times, following all instructions meticulously. Despite my efforts, I consistently encounter errors during the withdrawal process, receiving messages such as "something went wrong" or "transaction failed due to a security issue." This has been quite frustrating, as I have complied with their regulations and even reduced the withdrawal amount substantially to no avail. My interactions with Skrill have made me skeptical of their services, especially considering the numerous negative reviews I have come across online. The company appears more eager to receive deposits than facilitate withdrawals, and their lack of transparency regarding rates is concerning. Any assistance in resolving this matter and recovering my funds would be greatly appreciated. Thank you, A.M.

I am a member of Betsonic.com for sports betting. Recently, they requested verification documents for my winnings. I provided screenshots of a Skrill deposit email as per their instructions. However, they deemed it invalid and asked for a screenshot showing a deposit along with my Skrill email. I am struggling to find this on my Skrill account as the info isn't readily available on the same page. Any advice on how to provide this would be appreciated.

I created a Skrill account and linked my Mastercard to receive funds. However, instead of receiving money, funds were deducted from my card. Kindly refund the money taken from my Mastercard and then send me the funds I have earned. Once these transactions are completed, please deactivate my account with Skrill. I have attempted to contact Skrill without success from Canada. I would appreciate a prompt resolution to this issue.