Skrill Customer Service Issues

I deposited [redacted] euros to my Skrill account via iDEAL, expecting it to be instant, but the money hasn't reflected in my balance. I've reached out to customer support through the case ticket system and email, but haven't received any responses. I provided proof of the bank transaction, but still haven't heard anything. I'm feeling worried and unsure about what to do next.

I am new to using Skrill and facing difficulty adding my Visa debit card for withdrawing funds. Despite ensuring my correct Swift number and account number, the system is asking for both institution and transit numbers in one tab, which is causing confusion. While one number has 3 digits and the other has 5, I have attempted various formats, but the system keeps rejecting them as incorrect. I am unsure if there is a specific way the numbers should be entered. Any guidance on this matter would be highly valued. Thank you.

Hello, I'm Debi-Ann Smart. I attempted to use my card on my sister's account, not realizing that my card can only be used on my account. Even after removing the card details from her account, I still receive a notification stating that my card is linked to another skrill account. This is my second attempt to address this issue after my previous case was closed without further communication from skrill. The specific card in question is the only one I have available for this use. I urgently need to complete a transaction via skrill, but the verification process is taking longer than expected. Could you please contact my bank to confirm my ownership of the card to expedite this issue? Your prompt assistance in resolving this matter is greatly appreciated. I have attached another copy of my bank statement for verification purposes. Thank you for your help. Best regards, Debi-Ann

Hello, I am Irene M. Recently, I noticed unauthorized transactions on my card totaling amounts in euros. I have already taken action by contacting my bank to block my credit card. However, I am unsure how to cancel these transactions. The bank mentioned the transactions were still in process because they were made in euro, not in peso. I do not have a Skrill account, and someone posing as a bank representative obtained my information over the phone. I am reaching out for assistance on cancelling these transactions, as they amount to more than [redacted],[redacted] pesos, which I cannot afford to pay. I have reported the incident to my bank and provided my email for any necessary verification. Please advise on how to proceed. Thank you.

I didn't receive the funds for six full working days. Being a VIP customer, I expected the benefit of urgent processing for next-day delivery, but it wasn't fulfilled. This delay caused significant issues as time is valuable. To prevent such inconveniences in future transactions, I wish to utilize the VIP benefit promptly. As a loyal customer for over nine years, I appreciate your attention to this matter. Thank you.

Good afternoon, I am trying to withdraw money from a broker (IQ Option), but my request has been denied. After speaking with IQ Option support, they informed me that SKRILL is rejecting the withdrawal because my account verification is incomplete. I have already submitted all the necessary documents to SKRILL for verification on 22-03-[redacted], but the "verify identity" section is still pending review for the past 6 months.

Hello, good evening. I am experiencing the same issue as another user here. I am encountering problems with my account verification on Skrill. Despite sending all my documents, I have not received a positive response from them. Can someone please clarify what exactly Skrill requires in the handwritten note? Skrill's email stated: "Unfortunately we could not match the photograph of your face to the image on your identification document. Please submit a new picture of your face while you are holding a handwritten note, with the exact text that you are shown. Please make sure that all required text is clearly visible and the information on it is readable." Any assistance is appreciated.

I need help with a failed money transfer to xxxxxxx. I received a message that the deposit will be refunded. Here are the transaction details: Transaction ID: xxxxxxxxxx Recipient: xxxxxxxxx Account number/ IBAN: 21xxxxx013 Country: India Sent amount: [redacted].00 AUD Exchange rate: 48.[redacted] I have contacted my bank and they confirmed the payment authorization. I opened a case earlier with no response. When I tried to call the UK number provided, I was stuck in a loop without assistance. I find this situation frustrating, especially considering the dynamic nature of currency transfers.

I am looking to send money to a Skrill account in Kenya, but I keep encountering this error message: "Your transaction has failed due to security reasons. Please try again with a smaller amount or later." The email associated with my Skrill account is [redacted], and my account is fully verified. I have the recipient's details as follows: First Name: Kiptoo Last Name: Lagat Number: +[redacted]94 I successfully sent a payment to this account yesterday, and I have sufficient funds in my account to cover the payment. I've been trying to send the money since 2 pm today, even attempting to send it in smaller amounts, but I've had no luck. I would appreciate a quick resolution to this issue so I can proceed with the payment.

Yesterday, I transferred funds from my bank account to my Skrill account via IDEAL payment. The amount was deducted from my bank account immediately, but it has not reflected in my Skrill account yet. I used an instant payment method for this transfer. Despite my attempts to contact Skrill via email, I have not received any response. IDEAL believes the issue lies with Skrill, not their system. The transaction was processed through the Moneybookers global collect account. However, even they have redirected me back to Skrill for resolution.

Hello, I am Leyanet Barberia Roque from Argentina. I recently opened a Skrill account with the email [redacted] I have loaded money into my account and I am experiencing issues with making a transfer from Skrill to Skrill. Despite multiple attempts over the past 48 hours, an "unexpected error" message keeps appearing (see attached screenshot). Both my account and the receiving account ([redacted]) are verified and secure. I am uncertain why this issue persists. I am hoping for a resolution soon as I am feeling desperate and disappointed. All I need is to successfully transfer the money. Thank you.

I am experiencing difficulties with my Skrill account. A friend sent me money, and I received it, but I am unable to use it for online transactions. Now, when attempting to send the money back to my friend via Skrill, I am encountering an error message stating "error in processing my request." Consequently, the funds are stuck in my Skrill account, and I am uncertain how to return them to my friend. I can be reached at [redacted] I relocated to Singapore six months ago, and my current address reflects this change. However, my UK address on my driver's license was used to verify my account. I am unsure if this discrepancy is causing the issue. I kindly request prompt assistance with this matter. If there is a toll-free international number available or if this can be resolved through this platform, please advise.

I signed up on olymptrade.com using the name Arjun Arjun, but my bank account and ATM card only have my first name, Arjun, and my surname is different, printed as Arjun Parjapati on the card. I closed my Skrill account and now want to recreate it using only my first name and change the currency from INR to USD. However, I'm receiving an error message stating that the email address already exists, preventing me from reopening the account. I kindly request assistance in gaining access to my existing Skrill account with a suitable name that matches my bank and ATM details. My verified email address is [redacted] and mobile number is [redacted]. Please provide your contact details so I can send the necessary documents for verification according to Skrill's policy.

I signed up on olymptrade.com using the name Arjun for both first and last name. However, my bank account only has my first name, Arjun, with no last name. The name printed on my ATM card is Arjun Parjapati. To align my skrill account with my bank details, I closed my account to recreate it with just my first name and change the currency to USD from INR. Unfortunately, when I try to re-open the account, I receive an error stating the email is already in use. I kindly request assistance in accessing my existing skrill account with a suitable name that matches my bank and ATM information. My verified email is [redacted], and my mobile number is [redacted]. Please provide me with your contact details to send the necessary documents for verification as per your guidelines. Skrill Account Details: Name: Arjun Arjun (ID: [redacted]30) Email: [redacted]

Upon opening my account and attempting to send money, my deposit was initially accepted. However, I encountered issues with verifying my location and the documents I submitted were not meeting the requirements for approval. As a result, I am unable to proceed with any transactions like sending, depositing, or withdrawing funds. My $[redacted] is currently trapped in this account. Despite submitting four cases through the designated tool in the menu, all have been closed without success. I have not received any responses to my inquiries via email. I am eager to withdraw my funds from my Skrill account.

I am currently attempting to set up a merchant account for Skrill. However, every time I enter the website I want to link it with, a message appears stating that the website is already associated with an existing application. I can confirm I am the sole owner of the website and have not linked it to any other account. I previously had a personal account connected to the email address [redacted], but I closed that account to troubleshoot the issue without success. The website has been updated to reflect the business name, so renaming it is not an option. Any assistance on how to proceed would be greatly appreciated. Thank you.

Hello, a few months ago, I created an account that I never used. Recently, when I tried to deposit money into a website, I had to verify my account. I uploaded my ID card for verification, but then the location verification failed. My ID shows that I live in Oujda, Morocco. Additionally, I believe my account got closed because they mistakenly thought I am under 18, although I am actually 19, close to turning 20, as stated on my ID. I urgently need to resolve this issue to make the deposit. I sent an email a week ago but have not received a response. Thank you.

I believe someone has accessed my email as I received a suspicious email resulting in money being deducted from my bank account. My bank card seems to have been stolen. I have attempted to contact your customer service but found that the phone number provided is invalid. Likewise, my online attempts to communicate have been unfruitful as I encountered requests for payment that I am not willing to provide. I am in dire need of clarification and assistance, and if resolution is not achieved promptly, legal action will be pursued. This level of unresponsiveness is unprecedented in my experience, and I am frustrated by the lack of support.

Hello! I am still unable to access my Skrill account using the email [redacted] I keep receiving this error message: "We have detected a similar account profile in our system. Please contact customer support to activate this account. If you have forgotten your original credentials for your active account, please reset your password below." I recently received funds from Ysense (previously ClixSense). Due to the change from ClixSense to Ysense, the funds were sent to my login email address, [redacted], instead of my old Skrill email, [redacted], where I used to receive payments. As the payment was already processed to [redacted], I had to create a new Skrill account. I kindly ask for assistance in activating my new Skrill account associated with the email [redacted] I need access to my funds. It has been approximately 20 days, and I have not received a satisfactory response from support. Please enable access to my Skrill account with the email [redacted]

Hello, Good day! I am Chirag Tailor from India currently working in Dubai. I have a Skrill account with ID: [redacted]28. I have already made a purchase through Skrill, and my account is linked to my Dubai bank account with Emirates NBD. Around 6 to 7 days ago, I requested a withdrawal from my Skrill account with transaction ID: [redacted]. I am yet to receive the funds in my bank account. I would like to confirm if Skrill supports withdrawals in Dubai and, if so, which banks in Dubai are compatible for withdrawals. I appreciate your assistance on this matter and await your response. Best regards, Chirag Tailor.