Skrill Customer Service Issues

To Whom It May Concern, I am requesting urgent assistance to complete the verification of my account. The only thing missing is the proof of address. However, the household services are under my husband's name. I only have the option of providing my bank statement. I have updated my address to match my official identification, but for now, I only have the account contract as the updated statement will be available by January 10th. I would like to know if there is a way for you to help me finish the process. I look forward to your prompt response.

In August, I opened an account with your company which I promptly decided to close. As I need to make some transactions in December, I registered again with a different email. Yesterday, I received some money, but I'm unable to access my account. I got a message stating a similar account was detected in the system. I kindly request you activate the account associated with the email [redacted], as the previous one is already closed. Thank you.

I have confirmed my Skrill account, but it's still showing restrictions on transactions. I have funds I would like to withdraw to my bank account. This issue has been ongoing for almost three weeks, and I have not received my money. The Skrill team has been unhelpful, and it seems like they are avoiding paying me. What else can I do to resolve this? Can someone please assist me?

Hello, I would like to update my information: Wisdom H. LG6, Legon, East Legon Accra, Greater Accra, [redacted] Ghana I used to have a Skrill account to purchase website themes. I can recall the email associated with the account resembling [redacted] or [redacted] Unfortunately, I am unable to access the email and password through Gmail. Additionally, I received funds through this account while completing online tasks a few years ago.

I recently made a $[redacted] overseas transaction from my ANZ debit card to my HDFC bank account in India using the Skrill website from New Zealand at 7:43pm. However, after confirming the details, I was asked to verify my identity and address by uploading documents. It has been 24 hours now, and my transaction is still pending with the $[redacted] debited from my ANZ account. I am looking for assistance in expediting the process and crediting the amount to my HDFC bank account in India. Thank you.

Hello, I am having trouble accessing my Skrill account using my email [redacted] When I try to log in, I receive an error saying that "your account has been permanently closed." I urgently need to retrieve the funds I added on December 18th. Despite reaching out and receiving Case# [redacted]7, I have not received any assistance. Could you please help me by reopening my account? Thank you, Solani M.

I contacted your company on December 8, [redacted], regarding two unauthorized debits from my account ending in [redacted]: one for £[redacted].78 and another for £[redacted].94. Although you have refunded £[redacted].78, I am still awaiting the refund of £[redacted].94. The account was created without my knowledge or consent, and I dispute the claim that I notified you after the funds were taken. Despite my follow-up calls and an email confirmation on December 17 promising the second refund, I have not received it yet. I am disappointed with the agents insisting that I informed you late, as I distinctly remember reporting both transactions during the initial call on December 8. As an unemployed individual, this situation is financially challenging for me, and I urgently seek clarification on the status of my refund.

I recently purchased a gaming laptop online, and after using it for a few days, I noticed that the keyboard is not functioning properly. It's missing keystrokes and some keys are sticking. I tried cleaning it but it didn't work. This issue is really frustrating as I use the laptop mainly for gaming and typing. I contacted customer service, and they advised me to send the laptop back for repairs. I'm worried about the process and the time it will take to have it fixed. I hope they can resolve this issue quickly as I need the laptop for work as well. Thank you for any advice you can provide.

Hello, I sent $[redacted] to a Skrill account under the name [redacted] on 2/3/[redacted] at 8:38 pm. This person has an Instagram account posing as a currency exchange service. I asked to exchange $[redacted] to be sent to my bank account. They requested a transfer screenshot for verification. After sending it, they stopped responding. I even provided my ID photo as requested. This individual is a scammer. I have the Instagram and WhatsApp conversations as proof of this scam. I am seeking assistance or a refund promptly. This person is a thief pretending to offer currency exchange services but ends up defrauding people. Looking forward to your prompt response and help. Thank you.

Hello, I sent $[redacted] to an account that was supposed to be a money exchange service. I contacted them on Instagram and they deceived me. They promised to send pesos to my account after I sent the money. After I made the transaction, they asked for a screenshot, which I sent, and then requested a photo of my ID. However, they disappeared after that. They are online on WhatsApp but do not respond, hang up on me, and have not answered my messages. I need a refund or a solution because this person poses as a merchant but is a scammer. Sadly, I fell for it, and many others might as well. I am desperate. I trusted them, and I was scammed. Transaction ID: [redacted] Amount Sent: $[redacted].00 USD Processing Fee: $4.49 USD Email: [redacted] I am providing the transaction information from February 3, [redacted]. Please, I need your help! I have the entire conversation showing how I was deceived. If you need me to send photos, I have everything. Please, help me!

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I recently received over [redacted] INR from my company into my Skrill account. However, Skrill suddenly closed my account without warning or explanation. Despite my multiple complaints, they only mentioned finding some issues without providing specifics and charged administration fees on my remaining balance. This money is crucial to me as a part-time worker in India, representing a significant portion of my monthly income, needed for bills and expenses. I have repeatedly emailed Skrill for clarification, but they have now stopped responding. I seek assistance desperately.

I received over [redacted] INR from my company on Skrill, and then my account was permanently closed by Skrill without any notice or explanation. Despite my efforts to inquire about the closure, they did not provide a reason and mentioned charging administration fees on my remaining funds. The [redacted] INR in my Skrill wallet is crucial to me as I am a part-time worker in India, earning this amount monthly. This money covers half of my monthly expenses, and I depend on it for bills. I have attempted to email Skrill multiple times to understand the situation better, but they have not responded. I am in dire need of assistance regarding this matter.

I received over [redacted] INR from my company via Skrill. However, Skrill abruptly closed my account without notice, citing unspecified reasons. Despite my complaints, they have not provided any explanation and are deducting administrative fees from my remaining balance of [redacted] INR. This sum is crucial for me as a part-time worker in India earning [redacted] INR monthly. It covers a significant portion of my expenses. I have reached out to Skrill multiple times for clarification without response. Any assistance in resolving this issue would be greatly appreciated.

My personal Skrill account was suddenly restricted after I received an email from them asking questions about the nature of my transactions. I explained that the funds were for personal use by me and my family. They mentioned that they were waiting for my response to their email. After contacting them, I was told to provide more specific details. Despite answering their questions, they said my account went against their terms due to receiving funds from family and friends to support me and my trading account. They informed me that they would update the necessary department and reach out via email or phone if needed. It's been 12 days without any response, and I am unable to withdraw funds or receive money. I am unable to deposit funds into my trading account as well.

I used two cards - one Mastercard from BDO Unibank and the other a Visa card from ING - to deposit funds into my Skrill account. I attempted to transfer money from Skrill to my trading platform, IQ Option, but my Skrill account was locked, requesting a card statement. I am unsure which card statement to submit - the Visa or Mastercard. I may have difficulty obtaining the statement for the Visa card as it was used for online registration and the bank lacks branches in my country. I'm in need of assistance. Regarding my second issue, I had a previous Skrill account under a different email address, which I closed due to verification delays. Despite closing the account, I'm unable to use the contact number and card details associated with it. I aim to use the phone number and card from my old account. Assistance would be appreciated.

I encountered an issue with Skrill when trying to deposit funds to my trading platform, IQ Option. Skrill locked my account and requested a card statement. I used two cards, a Master card from BDO Unibank and a Visa card from ING. I am unsure which card statement to provide, especially since I am unable to obtain a statement from the Visa card due to its online registration and lack of local branches. I need assistance in resolving this uncertainty. Moreover, I faced a separate challenge related to a previous Skrill account under a different email address. I closed the account due to verification delays, intending to reuse the contact number and card details for future transactions. However, I am now unable to utilize the same number or card on my new account. I seek guidance on how to address this issue and utilize the details from my previous account. Thank you for your assistance.

I deposited £[redacted] in December, but my account got restricted, and I couldn't use it despite following Skrill's instructions. They rejected my bank statement for not showing my card number, which my bank doesn't include due to fraud protection. Skrill asked for a normal statement, but then couldn't locate it after a week of waiting. They keep insisting on a card number, even though my bank doesn't provide it. This back-and-forth is exhausting, and I feel they might not intend to return my money.

Hello, I have a question regarding the processing time for a deposit from Deutsche Bank Group Postbank to Deutsche Bank to my Skrill account with the number [redacted]08. I received a response from Skrill confirming that bank transfers usually take 2-5 business days to reflect in my account. They also mentioned that I can only have one active Skrill account at a time, and they closed the duplicate account associated with [redacted] I realized my mistake with having two accounts under slightly different email addresses. The payment under [redacted]08 should be in the correct active account under [redacted] I understand that transactions in this network are typically processed promptly. Thank you.

Good morning, I hope you are well. I am having trouble verifying my identification due to my lost ID book, preventing me from withdrawing from my account. I have heard that Skrill may allow withdrawals without verification. Therefore, I would like you to make me a happy and satisfied client today either through EFT or by depositing the funds into my bank account. I contacted FNB Bank yesterday, and they confirmed that you can transfer the funds to me or do an EFT. I would greatly appreciate it if you could assist with this. Thank you, Mr E.S. Paulse