Skrill Customer Service Issues

Good day, I have received this email: Arvis Capital Ltd has sent money to you via Skrill. The transaction details are as follows: Sender: Arvis Capital Ltd Amount: USD [redacted] Message: WD [redacted]7 To receive your money, register your Skrill account instantly using [redacted] If you already have a Skrill account, log in, go to Settings > Personal details, and add [redacted] as an additional email address. Thank you for choosing Skrill. Skrill. I don't see this amount reflected in my account: Miguel Ramirez [redacted] Customer ID [redacted]55

Hello, my account was temporarily restricted. I was asked to explain the purpose of using my account, if I have an online business, and my relationship with the individuals I was sending and receiving money from. After providing these details, I was then asked for further explanations about my transactions and relationships. I requested more specific information and expressed my disappointment with the way I was being treated and my questions were being ignored. Eventually, I received an email stating that my Skrill and Neteller accounts have been permanently closed, with funds in both accounts. Can someone please help me address this unprofessional behavior from customer support?

Hello. I hope you're doing well. Some time ago, I opened a Skrill account and made a few transactions. Due to COVID-19, I got busy with other things and neglected my online activities, including my account. I forgot the email address I used to sign up and suspect there might be some remaining funds. Could you kindly help me reopen the account by identifying the email associated with my name? Instead of creating a new account, I prefer to reactivate the existing one. Skrill has always given me the impression of offering efficient and professional customer service. I trust that a dedicated professional like you can easily resolve my issue. I appreciate your help in advance. Stay safe!

Hello! I hope you're well. I had a Skrill account that I stopped using due to the pandemic. I forgot my email address and suspect there may be funds remaining in the account. Can you help me reopen it? My name is Diwash B. I prefer not to create a new account and trust Skrill's exceptional customer service to assist me. Thank you in advance! Stay safe and blessed!

Today, I deposited funds into my account to transfer them to a foreign account, but encountered issues. I then attempted to withdraw the funds, only to have them rejected. Even after converting the euros to dollars for withdrawal, my requests were still denied. The withdrawal section stated that funds deposited with MasterCard couldn't be withdrawn using a Visa card. Despite this policy, my multiple attempts to use MasterCards for withdrawal were all rejected. This inconsistency is disheartening, as I had previously praised Skrill. Currently, I am unable to log in to my account, access my dashboard, or utilize the money transfer platform. My main request now is a refund of my funds to my linked card. The frustration and disappointment I am experiencing are immense.

I recently deposited funds from my bank to Skrill, which was accepted. Proceeded to transfer the amount to my forex trading broker successfully. After making profits and trying to withdraw, Skrill requested verification and then permanently closed my account without clarifying the whereabouts of my initial deposit. Why was I able to deposit without verification, but faced hurdles during withdrawal? Feeling unfairly treated and want my funds returned either to my broker or myself. It's concerning being unable to access my money. Seeking clarification on why this occurred and next steps to resolve the situation.

Hello, I was eagerly awaiting your response to activate transactions on my account. Unfortunately, I received your message stating that you had not verified the documents. When I initially opened the account, I provided a photo of my face, a copy of my ID, and proof of address. You had sent me a MasterCard to my address before, but now you have suspended my account for verification purposes and returned the documents. However, I was not convinced by your response. I have resent the documents in multiple images. I hope you will activate transactions on my account so I can proceed with my work. I need to make transactions from the account. Thank you, best regards.

Hello, I was eagerly awaiting your response to activate transactions on my account, but unfortunately, I received a message stating that you had not verified the documents. When I first opened the account, I provided a photo of my face, a copy of my ID, and proof of address, and you sent me a MasterCard to my address. However, this time, you suspended my account for verification purposes and returned the documents, but your response was not convincing. I re-sent the documents in multiple images. I hope you will activate transactions on my account so I can start working as I need to conduct transactions in the account. Thank you, Best regards. Name: Hanae E. Email: [redacted]

Hello, my Skrill account got restricted for not completing the required ID verification. I've already submitted my ID and a picture of myself. I recently discovered that account holders need to be at least 18 years old, and I wasn't aware of this rule. I understand it was my mistake. I used the account to make purchases for a video game, and now I want to close it to avoid any issues. However, there is still some money in my Skrill account that I would like to withdraw to my bank account, but I'm unsure how to proceed due to the account restriction. I would appreciate any assistance you can provide with this matter. I apologize for overlooking the age requirement and hope this can be resolved easily. Thank you for your understanding. Sincerely, Job Haagen.

Dear Skrill Customer Service, I am writing to formally address the recent closure of my Skrill account due to what you claim is a failure to verify my personal information. I am a Venezuelan resident in Medellín, Colombia since [redacted]. I opened this account for savings and investment purposes in Trading. After depositing funds, my access was restricted. I have submitted all requested documents, including my Venezuelan passport, ID, Colombian residence permit, bank details, and employment certificate. I kindly request the reopening of my account or the return of funds deposited by my friend Juan Pablo Franco Ramírez, Colombian citizen with ID # [redacted] at [redacted] Contact me at [redacted] for any further necessary documentation, but I urgently need access to my funds. Your prompt attention is appreciated. Sincerely, Exglimar Y. Passport [redacted]16 Cell: +[redacted][redacted]

My Skrill account has been disabled because they are verifying some documents. It's been a few days, and I still haven't received a response. I'd like to know what documents they require for verification. The balance in the account is from betting. When I withdrew the money from the betting site to Skrill, the account was disabled immediately. I would appreciate your help in reactivating it. Thank you.

Estimados Skrill, Mi nombre es Exglimar Chiquinquirá Yajure Hernández. Me comunico con ustedes para expresar mi disgusto por el cierre de mi cuenta en Skrill debido a problemas de verificación de mis datos personales. Soy ciudadana venezolana residenciada en Medellín, Colombia desde [redacted], junto con mi familia. Abrí esta cuenta en Skrill con la intención de ahorrar e invertir en Trading, pero tras mi primer depósito, no pude acceder a los fondos. A pesar de enviar los documentos solicitados, la cuenta fue cerrada. Poseo mi pasaporte venezolano con sellos de entrada a Colombia, mi cédula de identidad venezolana, permiso de residencia colombiano, cuenta bancaria propia y certificado laboral emitido por mi empleador. Solicito la reapertura de mi cuenta o la devolución del dinero depositado por mi amigo Juan Pablo Franco Ramírez desde su cuenta Skrill [redacted], como se hizo con la cuenta de mi esposo. Estoy dispuesta a proporcionar más documentos si es necesario. Por favor, necesito mi dinero ganado con esfuerzo. Quedo a la espera de su pronta respuesta. Atentamente, Exglimar Yajure

I have been using Skrill for months to receive money and transfer it overseas to my bank account in Brazil. However, there have been issues recently. I requested a $[redacted] withdrawal at the beginning of October, but it has been stuck in "Pending" status for weeks and then got cancelled, asking me to repeat the process. Now, the new withdrawal is facing the same issue. My attempts to contact them via email, phone, and Twitter have been unsuccessful. I have $[redacted] trapped in Skrill with no way to withdraw it. I want to transfer all the money to my account as before.

Hello, I am experiencing an issue with my Skrill account. It indicates that I am unable to make transactions unless I provide a credit card statement for the account used to deposit funds. However, I utilized a Virtual Mastercard for the deposit, making it challenging to comply with this request. I require assistance with this matter. Please review my account for resolution. Skrill Account: [redacted]

Hello Team, I recently completed an international fund transfer through Skrill. During the manual transfer process, I forgot to include the transaction reference number. I would appreciate your assistance in rectifying this issue. Transaction reference number: [redacted] Transaction date: December 4th, [redacted] Name: P. Ambavarapu Email: [redacted] Source bank: Allied Irish Bank Amount: [redacted] Euros

I had a Skrill account two years ago, but it was recently closed by the company for internal reasons. A client, iForex, transferred 38,[redacted] INR to my Skrill account on November 11th. On the same day, I requested Skrill to refund the funds to my bank account or return them to iForex. As of December 6th, I have not received my funds, and Skrill has not returned them to iForex either. Despite sending more than 20 emails to Skrill, I have only received one response stating that they will provide me with an update. Best regards, Amit Sur

Dear Sirs or Madams, I recently attempted to reset the password for my account, which I signed up for years ago but have not used in quite some time. Upon resetting the password, I received the following message: Your account with this email address has been permanently closed. If you wish to continue using our services, please create a new account with an email address that has not been previously used in our system. Could you kindly provide more details on why the account was deactivated? Also, is there any possibility to reactivate the account? Yours sincerely, C. Stöckl

Hello, I am in need of assistance regarding a request for a card statement for my recent top-up transaction. My MasterCard is connected to my current account with UBA (United Bank of Africa) under the account number [redacted]*****94, registered to A.A. Abdullahi. I am unable to obtain a statement directly from MasterCard as it acts as a third party. However, I can provide my bank account statement showing relevant details like date, time, transaction ID, and references to confirm ownership of the card. Additionally, I am willing to provide images of myself with the card for verification purposes. I kindly request your help in resolving this matter. Thank you.

Since December 12th, [redacted], I have been trying to verify my Skrill account. I attached the required pictures to the case I filed, as my mobile was stolen, and my laptop's webcam is broken. Now that I am pregnant and need to be hospitalized for my baby's well-being until my due date in March [redacted], I have been urging Skrill daily to complete the verification process or at least respond to my inquiry to no avail. I am incredibly frustrated by the lack of communication or progress in this matter. Your assistance would be greatly appreciated.

I have been trying to reach Skrill customer service but all I get is a frustrating automated system that keeps looping me back to the language selection prompt. I entered my caller ID number as instructed, but it just repeats the same messages without allowing me to speak with a representative. This is incredibly frustrating as I urgently need assistance with a withdrawal restriction on my account that was placed without any explanation. I am at a loss for what to do next and how to actually get through to a real person at Skrill.