Skrill Customer Service Issues

Decidí cerrar mi cuenta porque no pude verificarla para recibir un depósito en dólares. No encontré la opción después de intentar varias veces. Como soy nuevo en esta aplicación, no comprendo del todo su funcionamiento. Por lo tanto, opté por cerrar y eliminar la cuenta para abrir una nueva con el mismo correo y número telefónico. Sin embargo, me di cuenta de que no era posible hacerlo. Ahora deseo recuperar mi cuenta para poder utilizarla. Necesito información sobre cómo verificarla, ya que tuve problemas al intentar el depósito en pesos con mi tarjeta para convertirlos a dólares. Me gustaría conocer otras opciones de verificación para poder recibir depósitos directamente en mi cuenta de parte de otras personas o plataformas digitales.

Hello, I previously had a Skrill account that I closed at my request. Today, I attempted to open a new account but received a message stating, "We have detected a similar account profile in our system. Please get in touch with customer support if you would like to have this account activated. If you have forgotten your original credentials for your active account, please retrieve your password below." The old account used the email [redacted], while I am trying to use [redacted] for the new account.

I have had a frustrating experience with Skrill. They requested several payments including funds, commission fees, and service fees totaling 7k, which I paid via Checkers. Despite my attempts to get my money back after deciding not to work with them, I have faced challenges. I have reached out to their helpline via email, called customer service (which was unhelpful), and reported the issue multiple times. Additionally, the head office informed me that money was withdrawn shortly after each transfer to Skrill. Their lack of professionalism is evident in their unresponsiveness, possibly due to client instructions. I urgently seek assistance in getting my money back from Skrill, as dealing with them has become increasingly concerning, and I fear I may be involved in a scam.

I recently requested to close my Skrill account and was promised a call back which I have not received as of yet. I have emailed them for the third time on the 2nd, which was five days ago, but still no response. There is $90 in my Skrill account that I would like to have sent back to my bank, but they are not cooperating. My account has been restricted since June 22nd, and despite providing the requested bank statement, I still have no access to my funds or a resolution. I just wish to have my money returned and my account closed promptly, as their supposed 24-hour response time is not being honored.

Hello, my name is Zahid Afzal, and my account is temporarily blocked. I have sent several emails but have not received any assistance. I also provided all the necessary details over the phone and even submitted my documents, but my account remains inaccessible. Please help me resolve this issue. You can reach me at [redacted] or [redacted][redacted]. It has been a month and a half, and I have been reaching out persistently without any response. I kindly request your urgent help in resolving this matter.

I am based in Kenya, and Skrill has temporarily blocked my account until I verify it. I needed to withdraw funds, but when I provided my ID for verification, they declined it, citing that the dates of birth are not clear. My ID is the old version, displaying all details including the year of birth but not the date and month. It is frustrating to have my withdrawals declined merely due to a missing date, especially when my ID is officially recognized in Kenya. Although they have not offered it as an option, I am willing to provide my birth certificate if required. I have uploaded my Kenyan National Identification Card multiple times, which they could utilize for verification. It would be fair for them to verify me given the information provided. Improving their customer service is necessary, as sometimes only a human touch can resolve such issues.

Please assist in deleting my Skrill accounts linked to Bhekumuzi Dlamini at [redacted] and [redacted] The first account is permanently closed, and the second was flagged as a duplicate and couldn't be processed. I am currently experiencing difficulty using my credit card to deposit funds into a friend's Skrill account due to it being registered elsewhere. This situation is urgent, and I would appreciate a prompt resolution. Thank you.

Hello, I'm Vanessa Diaz, an Iq Option client. I deposited to my real Iq Option account through my cuenta rut, and now, when I want to withdraw my money, the cuenta rut option is not available. Therefore, I created a Skrill account, tried to withdraw my money, but it showed an error (twice). I contacted Iq Option, and they informed me that it's because additional verification steps are required. However, I cannot find any verification options on Skrill (on Google or the app). How can I verify my details? The only options I see are "pay online," "buy and sell cryptocurrencies," and "send money." In the settings, I only have language and account status (active). Please assist me as I urgently need to withdraw the money due to financial necessity, and I'm facing difficulties. Thank you. I look forward to your response.

After following Skrill's instructions to change my password and security pin, I am unable to log in. Despite receiving confirmation emails and SMS on my phone, I keep encountering an error message prompting me to try again. I appear to be caught in a continuous loop. The security pin I selected seems to be ineffective, and I am unable to modify it. I have attempted to contact customer support on both Saturday and Sunday without success. I have learned from online sources that they should be available on weekends, but I have had no luck reaching them.

Hello, I need assistance regarding setting up two Skrill accounts. One of the accounts is unverified, and the other one is verified. I accidentally deposited 30 Skrill into the unverified account with the email [redacted] I intended for the funds to go to the certified Skrill account under the email [redacted] I appreciate any help you can provide. The accounts belong to Sandra Marleny Jimenez Sanchez, with the ID number [redacted]7. Thank you for your cooperation.

Hello, I am looking for guidance on depositing funds into my Skrill account. Recently, both Etoro and IQoption attempted to transfer money to my Skrill account without success. They mentioned that my Skrill account is unverified, causing the declines. However, I am confused because Skrill allegedly requires a deposit to verify the account. Can you clarify why the transfers to my Skrill account are being rejected? Despite reaching out through multiple emails, I haven't found a solution. Any assistance on depositing funds into my Skrill account would be greatly appreciated. Rest assured, my Etoro and IQoption accounts are verified. I hope to resolve this matter promptly. Thank you, Hella-Jasmin Belschner

I have been unable to deposit to IQ Option broker despite having a balance in my Skrill account. When the broker redirects me to Skrill, it says I cannot make the payment because part of the deposit I want to make was done through Mastercard. I want to clarify that I do not have any credit cards affiliated, and I have not requested one from Skrill. Additionally, I fund Skrill through the Airtm platform.

Hello Skrill team, I have encountered an issue with receiving a transfer from IQ Options due to my account not being fully verified. I am seeking guidance on the steps I need to take to complete the verification process so I can successfully receive the transfer and continue using your services. I appreciate a prompt response to help me resolve this matter. Thank you.

Tengo una consulta sobre mi cuenta en Skrill. Realicé mi primer depósito desde AirTM, enviando $20 y ahora tengo $19.06 luego de los cobros correspondientes. Intenté transferir $19 a IQ Option y me descontaron $3.99, lo cual me intriga ya que vi tutoriales en los que no cobraban comisión. No estoy seguro si es por mi ubicación en Venezuela o si tengo una configuración incorrecta. IQ Option me asegura que no cobran comisiones por depósitos. Les contacté siguiendo su recomendación, espero puedan aclarar esto para que pueda seguir usando sus servicios. ¡Gracias!

Greetings, I am inquiring about the permanent closure of my account. I had deposited $[redacted] before activating the account and completed the account verification by submitting my card several times. Unfortunately, the account was permanently closed after a few days. I am unsure of the reason and seek assistance in resolving this issue. Please advise on how to proceed. Contact me at [redacted] Name: M.W. Phone: [redacted].

Please activate my account. Account details: Name - Md Ajmol Hossain, Date of Birth - 01/02/[redacted], Account ID - [redacted]45. Address: Vill, Alamnagar, P.O: Alamnagar, District: Rangpur, Country: Bangladesh, Postal Code: [redacted]. Mobile: [redacted]9. I use this account for personal online betting with friends, not for business or community purposes. Our transactions are solely for betting together online. I assist my friends by sending and receiving money for betting purposes using Skrill, specifically for deposits and withdrawals on bet365.com. Skrill is my preferred method for online betting transactions. My interactions with friends are strictly online-based for betting assistance.

Good afternoon, my name is Cristian Castillo. I created an account to transfer money from Iq Option to this platform, but I have found out that my Skrill account has not been verified. What steps do I need to take to verify my Skrill account? I kindly request a prompt response. Thank you very much. Below, I have included my email: [redacted]

Account Number: [redacted]57 Address: 8 Avenue Charles Gounod, [redacted] Saint Paul Trois Châteaux Hello, I am reaching out because I am expecting a payment from an overseas casino in dollars while I live in France. They informed me that my payment was declined as they could not find any Skrill account associated with my email address, [redacted], even though I have a Skrill account registered with that email. What should I do to receive my payment? The currency is different. Can my Skrill account receive payments from overseas in dollars? Thank you for your assistance. Kind regards, KLENKLE Marie Isabelle

Hello, I am inquiring about the permanent closure of my Skrill Account and the reason behind it. I had deposited [redacted]€ via Trustly and another [redacted]€ via Bank Transfer, and I am currently unable to access my account to retrieve these funds. Additionally, I have a Virtual Credit Card (VCC) associated with the account that I would like to continue using for a monthly service fee of 5.80€. Could you please provide me with information on why my account was closed, how I can regain access, and whether I can still utilize the VCC for future transactions related to my service? Thank you for your assistance. Sincerely, Tobias K.

On 9/30, $[redacted] was transferred from my bank account to a fraudulent Skrill account under my name. I've since closed that account, but the funds were already sent. I can no longer access the Skrill account linked to "[redacted]" as I don't have the password or can reset it. I need to reopen the Skrill account to check if the money is still there. The transfer transaction number is [redacted] dated 10/01/[redacted]. If the money is in the Skrill account, I need guidance on how to recover it. Your assistance is greatly appreciated.