How do I recover my Skrill account?
In a nutshell: Skrill users are allowed only one account, and violating their terms of service can result in permanent closure. If you closed your account and want to recover it,
Introduction
Skrill users are only allowed to have one account. If you registered two email accounts, expect the other account to be closed. You can no longer recover the permanently closed account. Accounts closed due to a violation of the terms of service will also be permanently closed, and you won't be able to recover it. If you recently closed your Skrill account, read this guide for the step-by-step process on how to recover it. We also have a resolution for users who aren't sure of the current status of their Skrill account.
Contact Skrill
If you recently closed your account and want to recover it, email Skrill so they can help you reactivate your account.
Open Skrill's support page with this link: https://www.skrill.com/en/support/question/155/how-to-contact-us/
Select Message Us and fill out the form.
Complete the Form
Enter your first and last name and the email address associated with your Skrill account. Select Account under Category and "I want to reopen my account" as the case issue. Click Send and wait for them to get in touch with you.
You can also contact Skrill using the chatbot or by calling them.
If you're not sure of the status of your account, try resetting your password. Use the steps below.
Request a Password Reset
Go to this link: https://account.skrill.com/wallet/account/login
Click reset your password.
Enter Your Email Address
Type in the email address associated with your Skrill account.
Click Send
After clicking send, wait for the Reset Password email sent by Skrill. Follow the instructions on how to reset your password and recover your account.
If after logging in, it says your account is closed, this could be because your personal details can't be verified, you might have registered incorrect details, you have another account or Skrill sees a valid ground for terminating your account.
When you're able to log in but your account is restricted, check the Dashboard for instructions on how to have full access to your Skrill account. Skrill may ask you to submit specific documents, update your personal data or explain your recent transactions. You may also want to check your email for the instructions.
Conclusion
You can avoid account closure when you strictly follow Skrill's guidelines on how to use their platform. Once your account is permanently closed, you can no longer reopen it. If you have a balance on your account, Skrill may offer a refund, depending on your case. For further questions about your Skrill account, please contact Customer Support.
Further questions?
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