Shopify Customer Service Issues

Hello, I need help with a couple of issues. Issue 1: I'm being billed for an account I can't access due to confusion caused by my husband opening a shop under a domain I previously used and paused. Domain: TeePolitical Husband: Francis Zinser My name: Maria Zinser Contact email: [redacted] or [redacted] Issue 2: Somehow, TeePolitical got combined with iMerchCo. I closed iMerchCo and paused TeePolitical for $9/month. I'm being billed $9 and $29 monthly without access. My requests: 1. Separate iMerchCo from TeePolitical 2. Confirm closure of iMerchCo 3. Continue TeePolitical pause for $9/month with access 4. Stop $29/month billing for TeePolitical or any related account. Apologies for the confusion, hope this clarifies things. Let me know if you need more details.

Hello, I recently dealt with a chargeback initiated by a customer who disputed their order through their bank. The package they claimed was not delivered on the stated date, even though it showed as delivered on Friday, October 2nd. I provided prompt responses to the customer's emails and advised them to wait another day. The following day, the customer confirmed the package's delivery and also placed an additional order on Saturday. Surprisingly, on Tuesday, I received notification from Shopify about the chargeback, including a $15 fee. I am frustrated as the customer never expressed dissatisfaction or requested a refund. I was not given the opportunity to offer solutions if the package was undelivered or missing. I am puzzled as to why I am now charged the full order amount and the fee, totaling $[redacted]. I have already submitted our email correspondence and proof of delivery in response to the chargeback, but today I noticed the total charge on my account. This situation is new to me, and I seek clarification on the resolution process. I wonder when this issue will be resolved. I am eager to understand the next steps and anticipate a refund as the customer did receive the products. I have tried to contact the customer to resolve the dispute directly, but I have not received a response yet. I look forward to your guidance. Thank you. Best, Julie

I am the webmaster for Donald T. I assisted in setting up his Shopify account and integrating it into his Wix page. Donald was unexpectedly charged after the trial expired, leading to financial issues. He seeks an extended 3-month trial to establish his store and attract traffic for positive cash flow. For further inquiries on Donald's situation and his request for a prolonged trial period, please contact me, Web Master Tony G., at [redacted] Thank you.

I'm in the process of finalizing my store and was testing Payments & Shipping. A test order ([redacted]) was created but not fulfilled. When I tried to buy a shipping label, the status changed to fulfilled immediately. I am concerned because the documentation stated not to fulfill test orders to avoid being charged for shipping labels. Despite this, I was charged for the label. The site was not published during testing, and both Test Mode and Bogus Gateway were activated. I would like to be credited for the charge since the documentation was misleading. Thank you for your help. - Lars

I placed an order with Maxvio on June 6, [redacted], with order number [redacted]. As of September 26, I have not received my product despite paying $64.99. I have been unsuccessful in contacting the company and have heard negative reviews about their service. I am seeking assistance in resolving this issue. I would like either the product delivered or a refund. If I do not hear back within the next day or two, I will have to take further action. My name is Charles Arnieri. Thank you for your help.

Hello, I am Advocate P.G. I placed an order on chippedprice.com through your platform but after waiting for 10 days for delivery, the website has disappeared and redirects me to a different site. I am concerned about the legitimacy of this new website and the lack of tracking information for my order. I understand you conduct Know Your Customer (KYC) checks on stores, so I am reaching out for details on the website's status and any actions taken regarding this potential fraud. Please investigate this matter promptly and share relevant information with me to address this issue effectively.

I am currently experiencing urgent difficulties ending a partnership with a displeased partner, and I urgently need to reach out to Shopify regarding missing funds. Although my investor paid for the account, I am not the account owner. A disgruntled individual has prevented access to the company's email and Instagram, jeopardizing my website. I am troubled by the lack of Shopify support. Any assistance you can provide would be highly valued. Thank you immensely, Haley S.

To whom it may concern, I find it concerning that my account was charged without my active use. I have been struggling to set up the buy button on my website for a week, seeking assistance unsuccessfully. Consequently, I am discontinuing my involvement with Shopify and request a refund due to unsatisfactory service. I found Shopify's templates and applications to be challenging compared to platforms like Wix, which offer more user-friendly options. I urge Shopify to improve its user experience. I anticipate a prompt response, a refund, and resolution to the website issues. I have enclosed the problematic web page for reference. Regards, Vhongani

I reached out to support ten days ago regarding my inquiry [redacted]. The issue pertains to testing Payments & Shipping, where a test order ([redacted]) was generated but not fulfilled. When attempting to purchase a shipping label, the status changed to fulfilled upon selection of "BUY." I followed guidance not to fulfill test orders to avoid charges for shipping labels. Despite this, I believe I was still charged for the label due to a misleading statement in the documentation. At the time of testing, the site was unpublished, and Test Mode and the Bogus gateway were active.

I recently signed up with Shopify through Digital Main Street for a free website as part of the COVID relief measure. After providing my credit card details to start the process, a representative named Fatima Alsafi assisted me briefly. However, I have been charged on my Shopify account without finalizing my decision. I am now looking to cancel my account and request a refund for the charges incurred. Unfortunately, I have been unable to reach Shopify customer service via phone or live chat. This has put me in a difficult situation, and I would appreciate a prompt response. You can reach me at [redacted] or email me at [redacted].

I hired a website developer who claimed to be a Shopify expert. After paying her, I had to redo my entire website from scratch. The main issue now is that she mistakenly purchased the wrong domain name. She bought covi-clips.com instead of my original domain, covi-clip.com, despite me insisting on it. Shopify sent an email to verify the wrong domain. I need assistance in correcting this domain error and have been frustrated with her actions on my website. I feel she does not represent Shopify well. Your help in resolving this domain issue is greatly appreciated. Thank you, Paul Hamilton.

I have made multiple attempts to contact customer service without success. This issue has led to extra charges of $29.00 for the past three months. I have requested to cease any additional accounts with AliExpress on my bill, and have tried six times to close my accounts with them, but have not received any replies. I am reaching out for assistance regarding this matter. One of my stores has been frozen due to a late payment, preventing me from making the necessary payment online. Please call me at [redacted] or provide a way to speak with a support representative. Furthermore, I require assistance in making significant changes to my two Shopify stores: pops-adult-products-club.com and healthy-vitamines-and-health-products.com. You can also reach me at [redacted] or by email at [redacted].

I recently received a message that's left me puzzled. I've been operating my store since July 29th and unexpectedly encountered this issue. Being new to dropshipping, I provided a bill with my details, but it wasn't sufficient. I'm unsure why I'm being asked for my driver's license twice, needing both a government ID and a photo ID. Since I don't have a company number and my business relies on AliExpress dropshipping without physical inventory, I followed the course I purchased. After consulting others in the same course who didn't face this, I fail to comprehend why it's happening to me. I was instructed to remove three products that resembled Apple products, while others with similar listings were not asked to do so. Even though the AliExpress company name is in my title and description, I was advised to erase it, which adds to my confusion.

I made a purchase from a Shopify independent seller on Nov. 19th. I haven't received any updates on my order's status or delivery timeframe. I've reached out to Shopify and LemonnLike via email and Instagram without any responses. I'm concerned about the legitimacy of this website. I'm looking for either an update on my order or a refund.

I am having trouble accessing my store, [redacted] The store was originally set up by a Shopify web designer using [redacted] When trying to provide verification details, I was directed to contact support. I am feeling extremely frustrated as I have invested a significant amount of money into this project. I really need assistance to resolve this issue promptly so that I can start selling bicycle lights before Christmas.

We are looking to open an Advanced account for our company and have some critical questions not addressed on the Shopify website. We need assistance with our Rewards program, specifically regarding the screening process for members redeeming fuel vouchers. With over 26,[redacted] members, we require a method to vet and qualify each member for the benefit. We are seeking guidance on how to set this up and add new members monthly. Is someone available for a Zoom meeting this week to discuss these issues? Please contact me promptly to schedule a meeting. Thank you.

Hello, I'm currently using the Brooklyn theme. I want to adjust the product display settings. Currently, it only shows 3 products across and 4 down per page. I would like to increase this so customers can view more products without clicking to the next page. I enabled the zoom feature in settings but it doesn't seem to be working. Can you advise on how to troubleshoot this issue? Before I start advertising, I want to ensure that my store is set up to sell exclusively in the USA. Could you please confirm this for me? Thank you very much for your help!

I have been facing repeated issues with payment rejections when trying to purchase a BMX Gateway bike from CultCrew for my great grandson. Initially, the shipping address was mistakenly input as the billing address, which I corrected the next time. However, the payment was rejected a third time without explanation. The billing name is Rosemary Hardy, and the bike is being shipped to Aaron Cross in Apopka, FL. This payment problem has left my great grandson very disappointed. Kindly clarify the reason for the rejections so we can resolve this issue promptly. My email for communication is [redacted]

I was supposed to pay my bill in early December or November. I attempted to do so through my bank, but Shopify wouldn't accept the payment. The bank advised me to visit in person, but even they were unable to process the payment, citing that my card is a debit card, not a credit card. This issue previously occurred when my account was frozen. Consequently, my account was frozen again due to NSF. Can you clarify the situation for me? It's nearly Christmas, can I please receive some assistance? ☹️

Hello, my name is Jean L. Clervil. I have a shop with you, but I haven't used it yet. I received an email from Shopify informing me that I made my first order last Wednesday, which is confusing because I haven't made any orders. Yesterday, I got another email congratulating me on my first sale, and this morning, Shopify notified me that they deducted $11.90 from my account for a refund. I don't understand what is happening. Please assist me as I need to speak to someone to resolve this issue. I suspect fraud as I didn't make these transactions. Thank you.