Shopify Customer Service Issues

I need assistance with adding a "buy it now" button to some of the pieces on leeannherreid.com. The website was not initially set up for purchases, so I'm unsure if the coding needs adjustment. I have specific items I'd like to make available for sale. Could someone please contact me at [redacted]? Thank you.

I contacted joshclothes regarding my order, and they informed me that it was canceled due to technical issues. When I requested a refund, they instructed me to follow steps to make a payment via Google Pay. I am unsure why I need to do this, as I simply want my money back or to receive the product. If the order was canceled due to technical reasons, they should have notified me promptly. Additionally, the customer service representative was unprofessional and insisted I follow certain procedures to receive a refund. I am confused and frustrated by this process. I would appreciate assistance in obtaining a refund for my order.

Subject: Account Security Concerns Hello, I am writing to report that my Shopify account has been compromised. I am shocked by the unauthorized changes made to my account without any confirmation email being sent to my registered email address. The name on my account has been altered from MUNTAHASHUB to SOFTUBEE, along with my email address being changed from [redacted] to [redacted] Additionally, my data, including product and customer information, has been tampered with. I have lost access to various sections of my store, and yet I have not received any notifications regarding these modifications. I urgently require the new email address and store to be blocked or for access to my account to be restored so I can rectify the changes. Thank you, Muhammad Subhani

I need some help with the following queries: 1. Can we restrict the quantity of a specific beer bottle customers can purchase at our brewery? 2. Is there a way to provide customers with a choice of pickup days for their orders and have them select from a checklist before proceeding with the purchase of various beers? 3. How do I enable the tax-inclusive option? Thank you.

I recently discovered that I have been charged for a service I haven't used for three months. I would like a refund for those charges. My phone number is [redacted]. I attempted to contact you by phone but was unsuccessful. This situation has caused my account to be overdrawn, jeopardizing my commute to work tomorrow. I ask for the charges to be reversed promptly as I have only just become aware of them, and I have not utilized the service.

I am having trouble with the website's slideshow. Despite following Shopify's recommended image sizes, the slideshow images are covered by the header. Additionally, the visibility of the slideshow varies across different monitors, which is puzzling to me. Another issue I'm facing is with the product images. When there are multiple photos of a product on its page, I am unable to switch the active image when trying to view how the images appear to viewers. I have attempted to contact Shopify's customer service for assistance, however, I have been unsuccessful. I am reaching out here in hopes of finding a solution to these challenges. Your prompt attention to this matter would be greatly appreciated. Thank you in advance for your help.

Tasks to Achieve: - Remove the "Bundles" app and any unnecessary apps with recurring monthly fees. - Adjust shipping calculations to ensure accurate shipping costs per product and order volume. Consider incorporating a user-friendly interface for box dimensions and weight input for each SKU. - Determine precise shipping fees for order quantities exceeding [redacted] units shipped in multiple boxes. - Change the pricing display on the product page from a total amount to a unit price. - Display discounts for higher unit bundles, indicating the reduced unit price for larger quantities like the [redacted] pack compared to the 25 pack. - Eliminate quantity selection for samples, keeping it fixed at one unit. - Enhance the backend for easy inventory management without classifying items as samples. - Simplify the backend interface for effortless product management and SKU adjustments by Flush.

Hello. I am currently waiting for a refund from a purchase I made through Shopify with a business supplier named Southbay International. Southbay International has indicated that they processed the Visa Debit card refund payments to my RBC US bank account. The issue arose when my card was compromised, so I had it canceled and received a new one. I have received an email from Southbay International providing their bank information, demonstrating refund payments of $[redacted].00 and $[redacted].00 that were successfully processed on Feb 11th. Despite this, the funds have not been credited to my account. Could you confirm whether the funds were returned to their account or if Shopify is holding them? Southbay insists they have transferred the funds, while RBC states they have not received them. Given the significant sum at stake, I am eager to discover the whereabouts of the funds. Any guidance on how I can reach out to Shopify via email would be greatly appreciated. Thank you. Best wishes, L.

Hello, I am reaching out concerning a significant scam targeting people interested in investing in cryptocurrency. This deceitful scheme is using the innovative technology of Bitcoin for fraudulent purposes. The scam is intricate, involving hiring individuals to recruit members, not compensating the team, and then replacing them with new recruits. The bait involves charging nearly [redacted] members a fee ranging from $25 to $[redacted] to access investment advice on Telegram. As the scam progresses, the perpetrator manipulates members into granting access to their Binance or Coinbase Pro accounts, persuading them to disable security features, ultimately enabling him to siphon funds. Other deceitful tactics include promising profits through currency swaps and selling nonexistent company shares. Several social media platforms and channels are utilized to perpetrate the scam. Although efforts have been made to rescue some victims, many remain at risk. Assistance is needed to combat the detrimental effects of this scam and safeguard potential victims. Thank you for your understanding.

I received a concerning message regarding my Shopify store. I am no longer actively selling but maintain a page. I am worried about the reports of unfulfilled orders after payment. I am puzzled as to why I am getting this message and why there is no live person to talk to on the phone. Thank you, Richard

I received the following email, and I only have less than 24 hours to address it. I'm wondering why my store is no longer visible on Shopify. Several online orders are on backorder, with only two unfulfilled. There are many items on backorder due to COVID-19. Could you please explain the reasoning behind this sudden closure? The lack of notice is very frustrating and unacceptable to us. We are upset by this situation. We wanted to inform you that starting April 30th, [redacted], your Shopify store will not be accessible as of 12:00 am. Recently, we contacted you via email regarding multiple unfulfilled customer orders. To address this, we need you to provide the following verifications within the given timeframe: - Proof of product deliveries within the last two months - Proof of business ownership - Identity verification - Complete the required verification process by logging in to your account Failure to respond may lead to charge-backs being placed on the connected bank account due to genuine reports of unfulfilled orders.

Dear Shopify, I have been a loyal customer with an account for several years. Unfortunately, I am facing an issue accessing my account due to my bank account being hacked, resulting in my automatic payments being blocked. I am currently in Europe and unable to receive the verification code sent to my old US phone number. I have been trying to reach out to Shopify for assistance, but with no success. I urgently need access to my account to settle the outstanding balance for the past months. Your lack of response is causing me great distress, and I require someone to contact me to update my phone number and banking details. Kindly contact me promptly at the following details: Alexandra Mathysen-Gerst, from Jaime-Organics.com. My email on file is [redacted] or [redacted] My current phone number is + 33-7-49-26-60-07. Your immediate attention to this matter is appreciated as my website's functionality is crucial. Thank you.

I recently updated my website to change my pricing structure, but encountered an issue with the Shopify account when trying to get the new HTML embed code. As a result, the link to the buy button is inactive, causing my website to be down. I am disappointed with this situation and considering discontinuing my store at reachtruckers.com to switch to WooCommerce on my own sites. Previously, I spoke highly of your services, but recent management decisions are concerning me. On a separate note, I previously contacted customer service about USPS tracking data issues and received an unhelpful response. As a long-time customer who has spent a significant amount with your company, I expect better support for services like postage. It would be beneficial to improve responses and customer service interactions to maintain customer satisfaction.

Hello, I am Nozipho. I operate an online store with Shopify using the domain www.neabeauty.com. I have encountered an issue with a Shopify expert named Malika from Tab in Tech Pvt, Ltd. Malika was supposed to assist me in designing my Shopify store, and despite the initial promise to complete the work in 3 days, it has been over a month without progress. Despite my efforts to provide clear instructions, Malika has not delivered satisfactory work and has been unresponsive to my messages. As a busy stay-at-home mother with a newborn, I am unable to dedicate time to creating the homepage myself, which is why I sought assistance. My store's launch, initially planned for my birthday on 06.15.21, has been delayed due to this situation. I am now seeking alternative help to complete the homepage design promptly.

Our Shopify store's inventory is synchronized with three separate retail store locations, each using Vend POS. All products are set to "track quantity" and are not set to "continue selling when out of stock." However, we have encountered issues where Shopify orders are not correctly splitting across the different store inventories. Instead, orders are being fulfilled from only one location, causing negative inventory levels at that specific store. It seems Shopify is deducting the total inventory from all three locations from just one store, rather than deducting the appropriate inventory from each separate location. This has caused significant problems as the store with negative inventory levels must manually contact the other stores to fulfill the order correctly, followed by manual inventory adjustments in Vend.

Hello, I made a purchase from the seller nickoletgeshoeplug three weeks ago. Unfortunately, I have not received my package or any updates since receiving my order number that day. Despite reaching out to the seller on Instagram, I have not received a response. It seems others are experiencing similar issues based on complaints I've seen. Can you assist in contacting the seller or help me with a refund?

I am dissatisfied with Shopify as I have been unsuccessful in canceling my account and obtaining a refund. Despite no traffic to my site and the lack of technical support, payments are continuously withdrawn from my account. Consequently, I switched to Wix for their superior assistance and services. My name is Mindee Miller, and you can reach me at [redacted]. Shopify's absence of customer service and unresponsiveness makes them appear fraudulent. Kindly cease withdrawals and close my account. I have observed unauthorized transactions and request a full refund to be sent to Mindee Miller at [redacted] West Bell Road, Lot [redacted], Surprise, AZ [redacted]. Failure to refund the duplicated charges of $[redacted] within 10 days will prompt me to report this matter to the Better Business Bureau and the attorney general's office. Thank you, Mindee Miller.

Hello, I have been struggling with setting up my online store and need assistance to consolidate everything under one website, bargainwarehousedirect.co.uk. I want to start fresh with a new 14-day trial using my email address [redacted] After the trial, I am willing to sign up for the $29 per month plan. I have tried deleting my existing stores, but they are still appearing, causing confusion. Additionally, there is a store variant at bargain-warehouse-direct.co.uk that I created with dashes, although my domain should not have them. This situation is urgent, and I appreciate immediate help with resolving these issues. Thank you.

Dear Customer Service, I am having a significant issue with my Shopify account. Approximately 2 months ago, I created a Shopify account, but after just 15 days, I deleted all the contents. Despite this, I keep receiving notifications that I owe €24 three times. I do not wish to have a Shopify account or engage in dropshipping. Can you please assist me in resolving this and delete my account? The account name is HimatStore, and my name is Mohammed Jamal Himat with a date of birth on 29.11.[redacted]. Thank you.

The support for Shopify clients truly needs improvement, it's difficult to find assistance. I am unable to access my account for Chateau deau plus inc. using the email [redacted] There was an overcharge on my account for a cancellation processed just 20 minutes after ordering, which seems suspicious. I urgently require modifications to my account setup and billing. It's frustrating not being able to reach anyone quickly. I am seeking a contact number to address my concerns.