Shopify Customer Service Issues

I made a purchase from Simple Custom Gifts at the beginning of June. However, upon checking the tracking information for my package, I was directed to a store named "LittleKeyChainShop." The tracking only shows that a shipping label was created with no further updates. It has been more than a month, and my package has not arrived. I have attempted to contact them via email three times for information regarding my order, but have not received a response. My order number is [redacted].

I had to deal with my credit card being stolen, which led to my accounts being frozen. After receiving a new card and updating my information, I'm unable to print shipping labels or access customer support due to the frozen account. The support options are ineffective and I had to resort to searching for an alternative website to chat with someone. This experience has been frustrating and disappointing.

I am looking to expand my brick-and-mortar store online. Currently using Square for my point of sale and inventory management in-store, I am interested in integrating it as a payment gateway for a Shopify website. Our store features our own art pieces as well as works from 10 other artists, so we require a multi-vendor setup on the site. Seeking assistance in connecting Square to our existing website for seamless operation, I am in the process of transitioning from Etsy to a platform that better accommodates our needs. Time is of the essence as our physical store is temporarily closed due to Covid-19, and we are eager to make this transition swiftly.

I would like to cancel my account. During the entire 90-day free trial period, I did not make a single sale. I wish to end it immediately to avoid the $29 monthly fee for a service that provides no value and will be detrimental to me as a paid account. I expected to receive notification before the free trial ended so I could make an informed decision. However, the first I heard of it was via the charge receipt in my inbox today. Please cancel my account retroactively to yesterday and issue a $29 refund to my card. I hope to avoid having to involve my bank to dispute the charge just to cancel the account.

I have not received the activation key for Adobe Acrobat Pro Xi after purchasing it through CHRAASHOPPING. Despite sending multiple emails to request the key, I have not received any responses. I only received the download link and need the activation key to proceed with the installation. Here are the details of the transaction: Transaction ID: 6PR47542AW[redacted] Date: Jul 15, [redacted] 16:50:15 EDT Amount: $29.98 USD Seller: CHRAASHOPPING Seller Email: [redacted] Product: Adobe Acrobat XI Pro - Windows Version Please advise on how I can obtain the activation key or resolve this issue. Thank you.

I recently opened a new Shopify store. I encountered a problem with my new PayPal account on the store and would like to password protect the Shopify store until I can resolve the issue. Two customers placed orders, but they are currently in an Abandoned Checkout status without completing any purchase. I have emailed them to apologize for the inconvenience due to my account problems and provided them with a link for Cart recovery as per instructions in Abandoned Checkout. I am wondering if the Cart recovery link will still be effective for these customers if I reapply password protection to my store. I urgently need to secure the online store with a password. I attempted to contact Shopify at [redacted], but was unsuccessful in reaching them. I believe this is a technical issue and I would greatly appreciate speaking directly with someone at Shopify for assistance.

Hello, I am currently facing some challenges while trying to test purchases and refunds on our website in the test mode. I require your assistance on the following matters: 1. How can guests or registered customers request returns or exchanges directly on the website after placing an order? 2. There is no reminder for customers to change an unverified address during a purchase. How can we rectify this issue? 3. We have not been receiving email confirmations for purchases made. How can we ensure these emails are sent successfully? 4. Can customers cancel their orders themselves on the website prior to fulfillment, or is manual intervention required? 5. Is it possible to send customers an email confirmation once their order has been picked up? Your help in resolving these concerns would be greatly appreciated. Thank you, Shadi

I received a PayPal payment for an order in Shopify, but it shows as 'Pending'. The PayPal Express Gateway is set up, but I used a different email address for my store than the one linked to my PayPal account where the money sits as 'Pending'. This is causing an issue fulfilling the order in Oberlo despite having the funds in my PayPal balance. I'm unsure if the 'Pending' status will clear since the payment was sent to a different email address than the one on my PayPal Express Gateway. I need to resolve this to fulfill the order.

To Whom It May Concern, I am the new e-commerce business owner of Pawsome World Of Pets. I recently received an email from Shopify informing me of a free 14-day trial extension. However, when I attempt to access the trial by clicking on the icon, a message is displayed stating "You are not entitled to this offer." Could you please assist me in activating the 14-day free trial extension for my Shopify Store - Pawsome World Of Pets? Starting a new business comes with significant initial expenses, and I am eager to build my website despite finding the process daunting. Having an extended free trial period would be immensely helpful in achieving this goal. Thank you for your attention to this matter. Best regards, Maria P. Pawsome World of Pets

I had a shop named MaskByEppie under the email [redacted] The shop was created to gather donations for providing masks to the squatter community in Manila. We managed to produce over [redacted] masks but only distributed [redacted] before the lockdown in the Philippines prevented further access. The remaining masks were donated to the town's first responders. Shopify shut down the site when I stopped accepting donations to avoid chargebacks. After 3 months, the donations were returned. I have revised our business model to sell masks for $10 but offer them at prices affordable to anyone who requests one. Those who can pay $20 help subsidize masks for those able to pay $2 or $0. I've received a shipment of [redacted] masks and aim to reopen the site, but I've had difficulty getting in touch with Shopify. Any assistance would be appreciated. I've used your service before to find contact info, and it has been very helpful. Let me know if I can provide you with a mask that reads "GetHuman....Its about time" as a token of appreciation!

I made a purchase from Dllack_Outdoor on June 23, [redacted], without realizing it was shipping from China. Despite contacting you, it has been over 40 days and my Smokefree BBQ order (#NC_18_SR18_182#GG-WHY05#[redacted]) with tracking number LS[redacted]74CN has not arrived. As there is no direct customer service available, I am growing increasingly frustrated with the lack of information about my package's whereabouts. The latest update mentioned it was sent by plane on July 26, [redacted]. Could someone please get in touch with me regarding my order? I am eager for a prompt resolution as I am considering involving the Better Business Bureau. Thank you.

I created a Shopify store last year, but I've since decided to change what I'm selling and thus had to update my domain name. Despite setting my new domain name as the primary link, I'm struggling to have my new logo display when I share the link on social media and texts. Being less tech-savvy, I'm unsure if I need to adjust some coding on my site for this change. I've attempted the troubleshooting steps provided by Shopify, but unfortunately, they didn't address my issue.

I ordered from "Lysoluz" on the Shopify website. Unfortunately, I believe it is a fraudulent scam. I have been struggling to reach out to Shopify for assistance. The company seems to have made it extremely difficult for customers to contact them. I am now considering filing a police report and taking legal action against Shopify. All the efforts to prevent customers from speaking to a real person will not go unnoticed. A boycott against Shopify has been initiated and I plan to raise awareness through a news campaign to expose the company's shortcomings. It's time for Shopify to be held accountable.

Hello, Dear Sir, I placed an order for a Pro Yoga Pocket Mini laptop on August 8th with Order No. #[redacted]. Today is the 18th, and I have yet to receive it. I have checked the site, and it still shows that my order is confirmed since August 8th. Despite my regular emails starting from August 10th, I have not received a single reply. I urgently seek your assistance. According to your shipping policy, orders are delivered within 5 to 7 days. Today marks the 7th day, and I have not received my order. Kindly update me on the status of my order and its expected arrival. Your prompt attention to this matter will be greatly appreciated. I kindly request that you resolve this issue by reaching out to me with the service information or update me on the whereabouts and delivery schedule of my order. Thank you and Best regards, A.S.

I signed up for a Shopify site with a 14-day trial, but due to my visual impairment, I couldn't proceed. I emailed Shopify on the second day to cancel, but didn't receive a response. Despite this, I later noticed two $29.00 charges on August 24, [redacted]. I tried calling, but the numbers were invalid. As a disabled senior with a limited income, these charges are causing financial strain. Can someone advise me on how to stop these unauthorized charges? Thank you. - Gloria S. - [redacted] - Cell [redacted] (voicemail not working).

I am writing on behalf of my client, Stone Leaf, who uses your service in Pennsylvania for their stores: Plato's Closet Dickson City, Plato's Closet Allentown, Style Encore Dickson City, and Style Encore Allentown, starting in March. Handling their monthly bookkeeping, I have encountered difficulties reconciling their bank accounts due to unclear reports with numbers that don't match the deposits. I would appreciate more detailed reports or assistance in understanding the available online reports for their accounts. I attempted to reach out via the listed phone number, [redacted], but it seems to be out of service without an updated number provided. Urgently addressing this matter would greatly help resolve the issue. Thank you. Michael Van Kleeck from Mondorf & Fenwick, CPA's.

Hello, I am reaching out concerning my Shopify account under the email address [redacted] Recently, I tried to establish a new boutique named Kalya, but incorrectly input [redacted] as the email associated with it. When attempting to rectify this by changing the email, I encountered issues as the initial email was deemed "unavailable." As an alternative, I opted to delete the erroneous Kalya boutique to commence afresh with the accurate email. Regrettably, this decision led to the closure of the boutique, leaving me unable to reuse the name Kalya due to its unavailability despite the closure. Consequently, I am caught in a loop where I cannot open a new boutique under the desired name with the correct email. I am seeking assistance to resolve this dilemma. A potential solution may involve entirely removing all information related to the closed Kalya boutique, enabling me to relaunch it with the appropriate email address. Any support provided would be greatly valued. Please feel free to reach out if further clarification or details are required. Thank you, Robin B.

I placed an order with #[redacted] on the vendor site STYLEMARTE using my email on August 23rd. I received a confirmation email and was informed my order was shipped, but no tracking number was provided. I've tried to contact the support team without success. The email address listed for support is [redacted] I've previously reached out to the team with no response. I would appreciate help in locating my order.

I ordered veneers from a Shopify store that I thought was Texas-based but turned out to be shipping from China. Since August 24, [redacted], I received an email notification in Chinese, which I can't understand, reassuring me of the delivery progress. I have tried to contact Shopify with no success as there are no provided phone numbers. Instead, I was directed to a service called GetHuman, but they have not been responsive to my emails. They did attempt to reach me by phone, but I missed their calls. If this issue is not resolved promptly, I will involve federal authorities with my husband's assistance. I refuse to pay any additional fees to track down my order, which I have already paid for through Shopify.

I am having difficulty adding products to my collections. Despite my efforts, specifically with the Barn Owl Pet Tag and Barn Owl Flying Pet Tag products in the "Animal and Bug Tags" collection, the products do not appear when I view the collection live. I have tried various methods such as deleting and re-adding the products, manually adding them one by one, sorting them manually, adding tags, checking publication status, but to no avail. I suspect that the issue might be related to the theme I am using, and while I am not proficient in coding, I would appreciate any assistance with this matter. Although I have made adjustments to the collection page while editing the theme, none of the changes seem to resolve the issue. Thank you for your help.