Shopify Customer Service Issues

I recently received an email from Shopify informing me about upcoming price increases. Existing merchants are exempt from the hike for three months. The email mentioned the option to switch to annual payments to maintain the current pricing for the whole year. However, I noticed a discrepancy in my billing. After changing my currency to CAD to view my charges in Canadian dollars, I was billed $51 CAD, which is higher than the initial $29 US fee I signed up for. When I inquired, Shopify claimed that switching the currency altered my plan, resulting in the new charges being immediately applied. Despite expressing my intention to switch to an annual plan, I was informed I could only do so at the revised pricing. I feel frustrated as I believed I had not made any changes to my plan, and the lack of phone support adds to the challenge. I am eager to resolve this issue and willing to pay the annual fee, but I strongly prefer the old rate of $29.00 US, even though I cannot access the equivalent in CAD. I hope for a resolution soon, as this situation is causing me significant stress. Thank you.

I recently attempted to switch the currency from US dollars to Canadian dollars for my Shopify subscription. Unfortunately, this small adjustment was categorized as a plan change by Shopify support, resulting in an immediate price increase for my account. Despite not intentionally changing my plan, I am now facing the consequences of this unexpected shift. I am disappointed by the lack of transparency in this process and the unavailability of a phone line or direct communication with Shopify customer support. It seems I am left without recourse as my inquiries have not yielded a resolution. Moving forward, I hope to have a clearer understanding of how these modifications impact my pricing without the risk of experiencing sudden cost adjustments.

Hello, I made a purchase on January 29, [redacted], for 2 Instax Cameras from Opticam India on Shopify for ₹[redacted] each, with an additional ₹[redacted] for [redacted] extra sheets. However, today, January 31, [redacted], I received 2 sunset lamps instead of the cameras. I would like to exchange the incorrect product for the cameras. I hope to receive a prompt response as I intended to gift them to someone special for their birthday, so I appreciate your understanding and urgency in resolving this matter. Thank you.

I made a purchase on tacticalsurvivalusa.com, but my credit card was charged, and I haven't received the product. Despite sending four emails, I have not received any replies. The domain's contact information is shielded, and promised delivery in 2-3 days has not happened even after 18 days. Attempts to contact the company via phone led me to a different business receiving similar calls. I believe this company is fraudulent and request their website to be taken down to prevent more people from being scammed. - Brian N. K., MD

I recently started as a new Shopify merchant and am having trouble verifying my email and account. Despite multiple attempts, I haven't received the verification link in my email. I have a secondary Yahoo email, [redacted], created by an e-commerce site I paid $[redacted] to help set up my Shopify store. My primary Yahoo email is [redacted] I am feeling frustrated and unsure of what steps to take next to resolve this issue. Any assistance in getting this sorted out would be greatly appreciated so I can proceed with my online business. Thank you for your help.

I had a family member assist me with building a website a few months ago. Unfortunately, we didn't launch it, and I recently discovered recurring charges on my credit card for the unused service. My card was also compromised last month, which brought the charges to my attention. Shopify is now requesting payment, and I'm unable to cancel the account online due to an error message indicating I must pay the outstanding balance first. I need assistance canceling the account and possibly being refunded for the unused months. Your help in resolving this matter would be greatly appreciated.

I have been using your services for three months. Lately, I have been unable to log in due to a security code requested through an app I'm unfamiliar with. I've forgotten the code even though I know my password. The app is asking for a 6-digit code from the authenticator app that I don't recognize. Could you please assist me promptly in resolving this issue?

I've had an account with you for 3 months, but I can't log in due to a security code from an authenticator app. Despite knowing my password, I'm prompted for a 6-digit code I don't have. I'd appreciate your urgent assistance with this.

Hello, good morning. I am named Simone, and I have a Shopify account. I have spent 5 days working on setting up my store, but I am facing an issue with my primary domain not being connected. The domain I need as my primary one is "hairinhead.com." I have already checked with GoDady.com, who confirmed that everything is in order on their end. The problem seems to lie within the Shopify settings under Domain. Could someone from the Shopify support team assist me in resolving this issue? Thank you. My Shopify address is: hairextension-[redacted]-myshopify.com.

There has been unauthorized activity on my Shopify balance card, and I am frustrated that it continues to occur. I have stopped using the card and adding funds because I cannot place a hold on it. The prompt to set up two-step authentication leads to a message stating I do not have access to the account I am trying to use. This situation is unacceptable, and the lack of available support from the company is disappointing. I suspect that someone within the company may have been involved in depleting my account.

I created a Shopify account a couple of months ago and took advantage of the 1-month trial. I am now facing issues deactivating it. I was charged $55 yesterday, and the same happened last month. I reached out via email previously but did not receive a response. In total, I have been charged $[redacted].60 over the last two months without being able to log in or cancel my subscription. This is my second attempt to contact support, but unfortunately, nothing has been resolved. I am not interested in a refund; I simply wish to cancel my subscription to avoid recurring charges of $55.30 every month.

I reached out to representative Hazel to request a refund for the two charges on my account. Unfortunately, I couldn't access my account, leading it to be closed. The charges I was supposed to have were a $1 trial, but I was actually charged $[redacted] on March 4th and $[redacted] on April 3rd. I had selected the account to start after a 3-month trial at infinityblingdesignsshop.com, which worked for about a week before encountering issues. As I have been unable to use the product, I am requesting a full refund. It has been two weeks since I first requested the refund and cancellation.

Hello, my name is Ajay Kumar. I made a purchase from one of your partner sites, enitios.myshopify.com. I bought a Pods smartwatch for [redacted] INR, but what I received is a generic watch that is not even worth [redacted] INR. I have tried contacting them using the provided email for complaints and refunds, but have not received any response. I even called their customer care once, but they are not answering now. I feel like I have been scammed as I paid for a product that was misrepresented. I have emailed them multiple times but have not received a reply. I want to return the fake product and get my money back. My friend ordered it through my account and is now pressuring me for the [redacted] INR. Please help me resolve this issue. Thank you.

Hello, I'm June Ramdon. I recently opened a basic Shopify account on May 17, [redacted]. I find it too complicated to use and would like to cancel my subscription. Unfortunately, I couldn't locate a customer service phone number for assistance. Clear instructions on how to cancel the subscription are lacking on both the Shopify platform and online resources. As a last resort, I had to report my credit card lost so Citi could block Shopify from charging the monthly fee. Shopify needs to improve these processes to make it easier for users.

Hello, I noticed a sale at JIYA FASHION STORE listed through your platform yesterday. The sale indicated it would end within hours, so I purchased two suits. After placing the order, I proceeded with a payment of ₹[redacted] for the two suits. The confirmation stated the order was processed, and I would receive a message upon shipping. However, upon clicking the link, it now shows THE STORE IS UNAVAILABLE. I would appreciate your assistance with this matter. Thank you.

Hello, I recently noticed a sale at Jiya Fashion Store, which is registered with you. The sale indicated it would end soon, so I quickly ordered two suits. After placing my order, I proceeded to make a payment of ₹[redacted] for the two suits. The confirmation mentioned I would receive a notification once the items were shipped. However, clicking on the link now leads to a message stating that the store is unavailable. I have attached some screenshots for reference. Your assistance regarding this matter would be greatly appreciated. Thank you.

Hello. Our company uses Shopify for our online shop. However, as an old worker set up the account, we haven't accessed it in a while. We are looking to be more active on Shopify as our standard platform again, but we are encountering an issue. Upon logging in, it prompts us for a phone number or verification code we don't have access to since the previous worker who set it up is no longer with us. We know the password but are stuck at the second verification step. Please assist us in regaining access to our account. Best regards, Wilox Strumpfwaren GmbH M.B.

I have been unable to access my account for several months. My conversation with customer service was unhelpful, and after escalating the issue, I received an email with instructions that assume I am already logged in. The support/help page requires logging in first, which I am unable to do. Despite my repeated messages, nothing has been resolved. When attempting to log in, it prompts me to enter a code sent to my phone, which I never receive. I am frustrated with this situation and now request at least three months of credit and a clean slate. This experience with Stitchin with Dee is incredibly frustrating.

I believed I had successfully canceled the account I was paying for in my name, Calvin Parsons, and was creating for a friend, using the email address [redacted] I am worried because I noticed a charge of £25+ from my account and another charge from [redacted] for the same amount. I need clarification on why this happened and request the removal of the email address from the account. Confirmation that my account has been canceled is also essential. To prevent any additional charges, I have informed my bank to block any further transactions. Thank you. Calvin Parsons

Hello, I'm Robin Cash. I recently set up my LLC, got a bank account, and decided to try out Shopify with their 3-month trial for $1.00 a month. However, I quickly faced challenges setting up my store and struggled with the overwhelming amount of information. Despite my efforts, the customer support was lacking, and I faced issues with multiple unexpected charges on my bank statement. I believe that as a disabled individual, I should receive proper assistance as required by disability laws. With limited customer support through chat, I encountered difficulties resolving the problems with my store and ended up in financial distress. I'm seeking help to rectify these issues and turn my experience with Shopify into a success story. I hope to receive the support I need to move forward positively. Thank you. Robin Cash