Shopify Customer Service Issues

I urgently need help. We launched our magazine worldwide at www.LifeRecipeMagazine.com, but we can't access our Shopify account. It seems like it was never properly set up. This is crucial for us. We require immediate access to the populated account, dashboard, and settings. There seems to be two accounts linked to my personal email, [redacted] I only want to keep the original account for www.LifeRecipeMagazine.com under Life Recipe Enterprises, LLC. Thank you. Pat Friedman, Producer/Chief Editor.

Hello, I placed an order with LOSMANY on May 18th through LOSMANYFR.COM, which seems to be non-existent. I attempted to reach them at [redacted], but the email appears to be invalid or deleted. The payment of $32.62 was made with a Mastercard debit card to SP SHOPIFY on May 18th under merchant category [redacted] - Hobby, Toy, and Game Stores. Despite not receiving my order after a month and a half and being unable to contact LOSMANY, the payment went through to SP SHOPIFY. I kindly request a refund as you have received the payment but failed to fulfill the order. I appreciate a swift resolution and investigation into this matter. Thank you for addressing this promptly. Sincerely, C. Delannoy / Del Crisana LLC

I have noticed an unauthorized £5 debit from my bank account each month, which I did not authorize. I am unsure of its origin as I have not shared my card details with anyone. Kindly contact me to address this issue promptly or the only solution may be to request a new account number from the bank. I have attempted to seek assistance online, but it seems only automated responses are available. Kindly provide a direct phone number so I can communicate with an account representative directly. Thank you. - NP.

I purchased a pair of women's winter fur-lined snow boots in size 9. Despite sending several emails to the seller regarding shipping details and delivery dates, I have not received any responses. This lack of communication is concerning, as the seller had initially promised to keep me informed. I am beginning to question the legitimacy of this transaction, even though I do have a receipt with order number #[redacted]. I am hopeful you can investigate the status of this order and provide me with an update on when I can expect to receive the boots. Your prompt attention to this matter would be greatly appreciated. Thank you.

I signed up for a program with Shopify that was supposed to cost $5 per month. I paid to have a store created, but the designer disappeared after that. They only contacted me to say I needed to upgrade to a $29 per month plan paid annually, which I can't afford. I feel like this is a scam, as I can't access my store or get any assistance. I want my store closed and a refund for the money I paid for setting up the Shopify store. This situation has been a complete disaster, and I won't recommend Shopify to others.

I canceled my trial membership with "5b360.myshopify.com" about three months ago. I had originally signed up through an affiliate for help setting up a shop, but decided to cancel the service as it didn't meet my expectations. However, to my surprise, I noticed charges on my bank statement for the past three months totaling around $45 per month. I am certain I canceled the membership and would like to ensure the store is closed with no active membership. I am also seeking a refund for the undesired charges. I appreciate your attention to this matter. I am a satisfied user of Shopify and currently have a store in progress with my partner. This confusion arose because I mistook the charges from another store, "Galaxian Guide," as I thought they were the ones debiting my account. Thank you for your assistance and understanding. Best regards, S.

I have found that the product I purchased does not meet the expectations set by the advertisement. 1. I am experiencing difficulty accessing and managing my account. 2. Instead of a fully prepared store as promised, I am now faced with numerous inquiries that I am required to handle myself. 3. To make matters worse, I have been consistently charged for additional services on top of the initially advertised price. In light of these issues, I respectfully request the cancellation of my account and a refund of my payment. Thank you in advance for your assistance. Regards, R.

I require help with my account and store. I am struggling to customize the store to give it the look I want. Initially, I was using my cell phone for this task, but now that I'm trying to switch to my desktop computer, it doesn't seem to be the correct store. I'm confused by my email address - [redacted] and [redacted] are both mine, but I prefer the one with "48." Additionally, I have been attempting to upload better pictures onto my page, but I am encountering difficulties.

I am interested in setting up a business with three components: my company, storefronts where my service will be offered, and the workers at these locations. I would like to know if it is possible to split a transaction among three accounts for my company, the storefront, and the worker to ensure smooth tip distribution. Additionally, I am curious if storefronts can have user logins to access their receipts, view transaction data visualizations, and receive receipts automatically through email or other means post-transaction.

I have requested Shopify to deactivate my account linked to [redacted] and [redacted] I have also asked to deactivate the store and cancel the subscription and billing plan multiple times with no success. My unique ID is nr[redacted]7. I am unable to reach the support center, contact support, or access the live chat service 24/7 on Shopify. I need help as I do not have a cell phone and cannot deactivate the account. I do not utilize eCommerce or run a business, and I cannot afford the $[redacted] due in September as I only have a $[redacted] pension. Thank you. - Sendrea N.

I'm reaching out for the second time as it has been a week since my initial contact. I am eagerly awaiting a callback regarding an order I placed through a company that you endorsed on your platform. They have charged me, provided confirmations, but have yet to deliver the product. Unfortunately, their provided contact information seems invalid as their email is non-functional, and their website is inactive. This situation constitutes a violation of your Terms and Conditions. If you are unable to offer assistance and compensation in resolving this matter, I will have no choice but to take legal action. Contact Number: [redacted]

Subject: Issue with Recent Order Dear Customer Service, I recently received my order with AWB number [redacted]1 for the 18L large storage bags pack of 14 (buy 7 get 7 free) from yourshipping.in. Unfortunately, upon receiving the delivery, I noticed that the item I received does not match the product displayed on your website at all. Moreover, I only received 1 bag instead of the ordered 14. I am greatly disappointed by this discrepancy and would like to return the order for a refund as soon as possible. I would appreciate a prompt response from your team regarding this matter. Thank you.

Subject: Issue with Recent Order - Requesting Refund I recently received my order with AWB no. [redacted]1 from yourshopping.in, and I'm deeply disappointed with the purchase. The 18L large storage bags pack of 14 that I bought as part of a special offer (buy 7 get 7 free) is a far cry from what was advertised on your website. To add to this, I only received a single bag instead of the 14 I ordered. I kindly request a prompt refund for this incorrect item. I would appreciate your immediate attention to this matter. Thank you.

Subject: Issue with Recent Order - Request for Refund Hello, I recently received my order with AWB no. [redacted]1 for the 18L large storage bags pack of 14 (buy 7, get 7 free). Unfortunately, the item I received does not match what was displayed on your website. I only received one bag instead of the 14 I had ordered. Due to this discrepancy, I would like to return the order and request a prompt refund to be processed back into my account. I kindly ask for a swift response regarding this matter. Thank you.

I manage an online store through Shopify. Recently, we needed to transfer ownership to me, Alexis Georghiades, due to age requirements. I've uploaded the necessary verification documents, but the merchant verification team has yet to manually verify them. They are currently processing my ticket number, [redacted]9. The problem lies in the delay of transferring customer payments to my bank account, withholding funds necessary to fulfill customer orders. This issue has persisted since August 30, [redacted].

I have been charged £25 for the past two months consecutively despite not using the account or being informed about the charges. I closed my account today on the supposed billing day without prior knowledge of it. I request a full refund of £25 as I haven't utilized the services and was unaware of these bills. Charges were made on August 15th (£25) and September 15th (£25), and it would be fair to receive a refund for both months since I have been inactive on the account since May. Please urgently email me and process my refund as I have two children to care for and cannot afford high subscription fees for websites I have not used or accessed without my consent.

I recently noticed a charge of $[redacted].5 from my bank account that I was not expecting. It was my mistake for not being aware of it. After my account was paid, I tried to log into my shopping account to reactivate one of my stores, only to find that it is still frozen. Additionally, the $[redacted].5 that was deducted from my shopper account does not appear as credited to my account. I am confused and seeking clarification on this matter.

I made a mistake with my dropshipping business. Unfortunately, after three months with a premium subscription of $[redacted].61, I haven't made any sales. This financial situation has left me homeless, and I was charged another $[redacted].61 today. I urgently need to cancel my subscription and have the money refunded. I'm unsure if I should cancel immediately, so I'm waiting for guidance. I admit the error and humbly request the cancellation of my account and the return of the $[redacted].61 to my checking account. Thank you for your understanding.

Bonjour, Je possède un abonnement sur votre plateforme au nom de MYSHOP01 ([redacted]). Depuis près de 2 mois, je rencontre des difficultés pour me connecter, car un code d'authentification m'est demandé. Je n'ai ni entré ni reçu ce code lors de la création de mon site web. J'aimerais convenir d'un appel téléphonique pour résoudre ce problème rapidement. Merci, Cordialement, SE

Two months ago, a customer made a purchase of nearly $[redacted], but since you didn't have the item, you promptly issued a refund within 48 hours. Strangely, your Shopify account showed a negative balance exactly matching the refunded amount. Recently, despite making $[redacted] in sales within the last three days, you only have $3 in your Shopify account. It seems challenging to get assistance, and the situation implies that refunding through Shopify might inadvertently create a loss for the seller. It's frustrating to feel like you're not selling items but rather giving them away due to reimbursement issues.